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All Journal Media Penelitian dan Pengembangan Kesehatan Jurnal Ilmu Kesehatan Masyarakat Jurnal Administrasi Kesehatan Indonesia Jurnal Manajemen Kesehatan Indonesia The Indonesian Journal of Public Health Jurnal Preventia Jurnal Penelitian Kesehatan Suara Forikes Health Notions Promotif: Jurnal Kesehatan Masyarakat The Spirit of Society Journal : International Journal of Society Development and Engagement Jurnal SainHealth Jurnal Ilmiah Kebidanan Al-sihah: The Public Health Science Journal Human Care Journal PREPOTIF : Jurnal Kesehatan Masyarakat Majalah Kesehatan Masyarakat Aceh (MaKMA) Jurnal Ners JIIP (Jurnal Ilmiah Ilmu Pendidikan) Jurnal Layanan Masyarakat (Journal of Public Service) Indonesian Journal of Hospital Administration Media Gizi Kesmas Jurnal Kesehatan Tambusai Jurnal Pengabdian kepada Masyarakat ARRUS Journal of Social Sciences and Humanities Media Publikasi Promosi Kesehatan Indonesia (MPPKI) CoMPHI Journal : Community Medicine and Public Health of Indonesia Journal International Journal of Health and Pharmaceutical (IJHP) Journal of Community Empowerment and Innovation Indonesian Journal of Environment and Disaster Journal of Digital Business and Innovation Management Health Dynamics Journal of Indonesian Health Policy and Administration
Setya Haksama
Departemen Administrasi Dan Kebijakan Kesehatan Fakultas Kesehatan Masyarakat, Universitas Airlangga, Surabaya
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Journal : Health Notions

 1 
Patient Satisfaction Analysis Based on Gronroos Method at Obstetric-Gynecology Specialist Clinic, Mitra Keluarga Waru Hospital, Sidoarjo Hartatie, Hartatie; Haksama, Setya
Health Notions Vol 2 No 4 (2018): April 2018
Publisher : Humanistic Network for Science and Technology (Address: Cemara street 25, Ds/Kec Sukorejo, Ponorogo, East Java, Indonesia 63453)

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Abstract

Specialist clinic of Obstetric and Gynecology care of Mitra Keluarga Waru Hospital is a service that needed by the community and contributes to the decreasing of Maternal and Infant Mortality Rate. Health and growing fetus was very important care service, it needs to be monitored its growth during pregnancy. Based on these conditions, Mitra Keluarga Waru Hospital should always maintain and improve the quality of service. One of the steps is to measure the level of patient satisfaction. The purpose of this research was to analyze the effect of service quality based on Gronroos Method that consisting of professionalism and skills, behaviour and attitudes, accessibility and flexibility, reliability and trustworthiness, recovery, reputation and credibility to patient satisfactionin Mitra Keluarga Waru Hospital Sidoarjo. The population was outpatients who use services, and sample of 30 people. Collecting data using questionnaires and documentary study. Data analysis techniques using descriptive statistics with Frequency distribution, all dimension was on “Very Satisfied” category. Then the research showed: Professionalism and skills Score 671 and Average 4.47; Reliability and trustworthiness Score 654 and Average 4.36; Behaviour and Attitudes Score 763 and Average 4.24; Accessibility and Flexibility Score 665 and Average 4.43; Service recovery Score 381 and Average 4.23; and Reputation and Credibility Score 524 and Average 4.37. Recommendation is to improve services through training to all staff including medical doctors, give reward to employees, and system information development
Chrome Hole Dermatitis Due to Work Habit of Electroplating Workers in Candi, Sidoarjo, Indonesia Fasya, Abdul Hakim Zakkiy; Lusno, M. Farid Dimyati; Haksama, Setya
Health Notions Vol 2 No 4 (2018): April 2018
Publisher : Humanistic Network for Science and Technology (Address: Cemara street 25, Ds/Kec Sukorejo, Ponorogo, East Java, Indonesia 63453)

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

abstract
Patient Satisfaction Analysis Based on Gronroos Method at Obstetric-Gynecology Specialist Clinic, Mitra Keluarga Waru Hospital, Sidoarjo Hartatie Hartatie; Setya Haksama
Health Notions Vol 2, No 4 (2018): April
Publisher : Humanistic Network for Science and Technology (HNST)

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (344.148 KB) | DOI: 10.33846/hn.v2i4.169

Abstract

Specialist clinic of Obstetric and Gynecology care of Mitra Keluarga Waru Hospital is a service that needed by the community and contributes to the decreasing of Maternal and Infant Mortality Rate. Health and growing fetus was very important care service, it needs to be monitored its growth during pregnancy. Based on these conditions, Mitra Keluarga Waru Hospital should always maintain and improve the quality of service. One of the steps is to measure the level of patient satisfaction. The purpose of this research was to analyze the effect of service quality based on Gronroos Method that consisting of professionalism and skills, behaviour and attitudes, accessibility and flexibility, reliability and trustworthiness, recovery, reputation and credibility to patient satisfactionin Mitra Keluarga Waru Hospital Sidoarjo. The population was outpatients who use services, and sample of 30 people. Collecting data using questionnaires and documentary study. Data analysis techniques using descriptive statistics with Frequency distribution, all dimension was on “Very Satisfied” category. Then the research showed: Professionalism and skills Score 671 and Average 4.47; Reliability and trustworthiness Score 654 and Average 4.36; Behaviour and Attitudes Score 763 and Average 4.24; Accessibility and Flexibility Score 665 and Average 4.43; Service recovery Score 381 and Average 4.23; and Reputation and Credibility Score 524 and Average 4.37. Recommendation is to improve services through training to all staff including medical doctors, give reward to employees, and system information development Keywords: Patient satisfaction; Gronross method
Chrome Hole Dermatitis Due to Work Habit of Electroplating Workers in Candi, Sidoarjo, Indonesia ------ (RETRACTED) Abdul Hakim Zakkiy Fasya; M. Farid D. Lusno; Setya Haksama
Health Notions Vol 2, No 4 (2018): April
Publisher : Humanistic Network for Science and Technology (HNST)

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (183.524 KB) | DOI: 10.33846/hn.v2i4.163

Abstract

This article has been retracted at the request of the authors
Co-Authors Abdillah Maulana Satrioaji Abdul Fattah Farid Abdul Hakim Zakkiy Fasya Achmad Djunawan Aditya Sukma Pawitra Adji, Arga Setyo Afifa Nur Chabibah Aisyah Maldha Aprezona Al Mamun, Abdullah Alimamy Sankoh, Salieu Amanatul Ainiyah Firda Angtika, Rara Anis Wulandari Anis Wulandari Anis Wulandari, Anis Arief Wibowo Azhary, Muhammad Chairun Nasirin Choirun Nisa Dewi, Meilisa Purnama Diansanto Prayoga Dwi Purwanto, Andi Dwi Sri Rejeki Edi Basuki Edza Aria Wikurendra Endy Bebasari Ardhana Putri Faradita Fradita Fasya, Abdul Hakim Zakkiy Fatah, Mohammad Zainal Fathiah, Ika Febrianty, Shinta Febriati Astuti Fitri Rachmilah Fadmi Fitria Puspitasari Globila Nurika Hari Basuki Notobroto Hartatie Hartatie Hartatie, Hartatie Herawati, Nika Hikmah, Ulfah Mu'amarotul Hutahayan, Rani Virlia Ika Rahmawati Imam Syafi’i Iraida Irviana Jayanti Dian Eka Sari, Jayanti Dian Jessika Pramudya Wardani Kevie Desderius Kuntoro Kuntoro Labibah, Zulfa Lestari, Paramita Boni Lienawati, Alida Lucia Yovita Hendrati Lusno, M Farid Dimjati Lusno, M. Farid Dimjati Lusno, M. Farid Dimyati M. Farid D. Lusno M. Farid Dimjati Lusno M. Farid Dimjati Lusno M. Farid Dimyati Lusno M. Rifqo H. Farid M. Rifqo Hafidzudin Farid Mabub Junaidi Mandagi, Ayik Mirayanti Marianah Marianah Maulana Satrioaji, Abdillah Michelle Vincentia, Vania Muhammad Farid Dimjati Lusno Muhammad Harisul Ilmi Muhammad Ulul Arham Muhammad Ulul Arham Al Hikami Musa Ghufron Mustika Dyah Permatasari Mustika Dyah Permatasari, Mustika Dyah Nanang Nugraha, Nasef Ni Nyoman Santi Tri Ulandari, Ni Nyoman Santi Nining Dwi Suti Ismawati Nur Laili Khumaidah Nurjanah Oksantika, Rifki Oktario Dinansa Khoir Paramita Boni Lestari R. Azizah Rahmani Ramli Rahmarista, Ditami Rahmat Adi Prasetyo Ramadhan, Tiffany Putri Klisa Pratama Rambing, Denilay Richardo Redina Thara Alifia Redina Thara Alifia Ririh Yudhastuti Riza, Yeni Safira Inda Millati Sahrir Sillehu Samsul Arifin Selviana Putri Larasati Shedyta, Syadza Zahrah Shinta Nur Khofifah Sri Sumarmi Sri Surantini Sri Wiwoho Mudjanarko, Sri Wiwoho Sriram, Shyamkumar Stefanus Supriyanto Stefanus Supriyanto Sudarmanto, Catur Syadza Syahrah Shedyta Syadza Zahrah Shedyta Syadza Zahrah Shedyta Syahprevi Rayyan Zeinsar Syahprevi Rayyan Zeinsar Prawirosoedirdjo Syahrania Naura Shedysni Syahrania Naura Shedysni Syahrul Akbar Syifa Aurelia Zamroni Syifa'ul Lailiyah Syifaul Lailiyah, Syifaul Syifa’ul Lailiyah Tjatur Prijambodo Tries Anggraini Uluf, Ulfa Al Vida Indira Puspita Wardani, Arista Kusuma Wasis Budiarto Windhu Purnomo Yangga Dzikrin Nur Yeni Farida Istanti Zaneta, Dinayu Putri Wyanet Zeinsar, Syahprevi Rayyan