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All Journal MATICS : Jurnal Ilmu Komputer dan Teknologi Informasi (Journal of Computer Science and Information Technology) Bulletin of Electrical Engineering and Informatics DINAMIKA DOTCOM Jurnal EECCIS Jurnal Teknologi Informasi dan Ilmu Komputer Jurnal Sistem dan Informatika JAIS (Journal of Applied Intelligent System) Jurnal IPTEK Journal of Animation & Games Studies Edu Komputika Journal SMARTICS Journal SELAPARANG: Jurnal Pengabdian Masyarakat Berkemajuan IDENTIFIKASI: Jurnal Ilmiah Keselamatan, Kesehatan Kerja dan Lindungan Lingkungan J-Dinamika: Jurnal Pengabdian Kepada Masyarakat Antivirus : Jurnal Ilmiah Teknik Informatika JASIEK (Jurnal Aplikasi Sains, Informasi, Elektronika dan Komputer) Kumawula: Jurnal Pengabdian Kepada Masyarakat Abdimas Universal JATI (Jurnal Mahasiswa Teknik Informatika) Abdimas: Jurnal Pengabdian Masyarakat Universitas Merdeka Malang PINISI Discretion Review International Journal of Science, Engineering and Information Technology Jurnal Minfo Polgan (JMP) Jurnal Pengabdian Kepada Masyarakat Jurnal Teknik Ilmu dan Aplikasi Jurnal Informatika Polinema (JIP) Jurnal Pengabdian Kepada Masyarakat Jurnal ilmiah teknologi informasi Asia
Dimas Wahyu Wibowo
Politeknik Negeri Malang
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Journal : PINISI Discretion Review

 1 
Planning of Information Technology Governance as a Support for Public Services Using the COBIT 5 Framework (Case Study: Lawang District, Malang Regency) Wijaya, Indra Dharma; Ismail, Ade; Hendrawan, M Afif; Wibowo, Dimas Wahyu; An-nisa, Miftakhul Ariefta
PINISI Discretion Review Volume 9, Issue 1, September 2025
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/pdr.v1i1.78700

Abstract

The Lawang District Government holds the responsibility to establish an Information Technology (IT) Governance protocol to fulfill governmental duties and maximize the value of public services, considering the crucial role of information technology. The governance framework must align with the mission of Lawang District as a public service institution. This study aims to design an IT governance framework that supports public service delivery in Lawang District, Malang Regency, by utilizing the COBIT 5 framework, focusing on the subdomains EDM01 (Ensure Governance Framework Setting and Maintenance), EDM04 (Ensure Resource Optimization), DSS01 (Manage Operations), and DSS03 (Manage Problems). The study measures the capability level of IT governance in Lawang District and formulates recommendations to improve public services through better IT governance practices. The findings are expected to enhance the quality, transparency, and accountability of public services in the district. The research methodology includes data collection through questionnaires, observations, interviews, and literature reviews, followed by data analysis using the COBIT 5 framework. Based on the analysis results, the capability levels for subdomains EDM01, EDM04, DSS01, and DSS03 are at Level 3 (Established Process), while the target level for all subdomains is Level 4, indicating a gap of one level. This means that the Lawang District Office has established standardized processes that are implemented consistently across the organization but still requires improvement to reach an optimized and measurable governance state.
Co-Authors Abdallah Darussalam Chandra Ade Ismail Adetya Ravandhika Adn Maulidya Handah Putri Afifah Nabila Ramadhani Ahmad Kofi Anan Farizqi Muslik Aidana Rusfalia Akhlis Rizza, Muhammad Al Husein, Muhammad Alhamda, Syahdanny Aliefian Dio Bramantya Amin Anis Kuddah Amirulloh, Reffan Pandu An-nisa, Miftakhul Ariefta Ananta, Ahmadi Yuli Andra Irwanto Anggaresta, Vega Anik Nur Handayani Annisa Fitriana Arif Ramadhan Auliza Alifin Nadhiro Bagas Satya Dian Nugraha Bramantya, Aliefian Dio Budi Harijanto, Budi Burhanuddin, Mohd Aboobaider Cahaya Puspitaningrum, Ari Candra Bella Vista Damayanti, Farradila Ayu Deasy Sandhya Elya Deasy Sandhya Elya Ikawati Dhebys Suryani Hormansyah, Dhebys Suryani Dityo Cahyo Anggoro Diva Raissa Nabilah Dwi Puspitasari Eka Larasati Eka Larasati A Eka Larasati Amalia Ekojono Ekojono Ekojono, Ekojono Elok Nur Hamdana Endah Septa Sintiya Erfan Rohad Farida Ulfa Fikron Nisa’, Zainab Floresko, Septian Caesar Fredy Perdana Anggara Selfiyan Hamdanah, Elok Nur Haryo Bagus Setyawan Hendra Pradibta Hendrawan, M Afif Hermansyah, Mas’ud Ika Kusumaning Putri Ika Kusumaning Putri Imam Hamdani, Tigor Indra Dharma Wijaya, Indra Dharma Irsyad Arif Mashudi Irsyadha Alfyrdhousi Redhysyahputra Ivan Abdurrafie Jumadi, Angelita Justien Jumsari Jumsari Khairul Umam Khairy, Muhammad Shulhan Kohei Arai Komeyni Rusba Kusumawardana, Arya Leni Saputri Leni Saputri Liku, James Evert Adolf Luqman Affandi M. Rahmat Samudra Maha Setya Adi Putra Mas’ud Hermansyah Matiin, Zarkasyi Maulidiyah, Fitrotul Meida Hersianty, Venny Meuti Zari Annisa Moechammad Sarosa Muhammad Aziz Muslim Muhammad Shulhan Khairy Murtadlo, Muhammad Aliyul Mustika Mentari Nadia Hanayeen Odhitya Desta Triswidrananta Okta Chandika Salsabila Perkasa, Muhammad Adisa Putra Pramana Yoga Saputra Pramitarini, Yushintia Putra Prima Arhandi, Putra Prima Rahardhiyan Wahyu Putra Rahmad, Cahya Rahmat Samudra Anugrah, Muhammad Rawansyah Rawansyah Retno Damayanti Retno Tri Hariati Ririd, Ariadi Ridwan Rismanto Rinto Rinto Rizky Ardiansyah Rokhman, Syaiful Roki Syah Al Zarkasi Rosa Andrie Asmara Rosy Aprieza Puspita Zandra Rusfalia, Aidana Sari, Padma Adriana Sekarsari, Putri Septian Enggar Sukmana Septian Jaya, Ariono Shulhan Khairy, Muhammad Siti Rohani Sulthon Fuad P., Aldhihamda Syahrizal, Muhammad Dio Titis Agunging Tyas Unggul Pamenang, Muhammad Wilda Imama Sabilla Yushintia Pramitarini Zarkasyi Matiin