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ANALISIS VARIABEL-VARIABEL KEPUASAN PELANGGAN (STUDI KASUS PT. BANK SYARIAH MANDIRI) Imron Rosyadi
Jurnal Manajemen FE-UB Vol. 7 No. 1 (2019)
Publisher : Fakultas Ekonomi Universitas Borobudur

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This study aims to determine the extent of the influence of service quality, company imageon customer loyalty through customer satisfaction at PT. Bank Syariah Mandiri Jakarta ThamrinBranch.The data used in this study were primary data collected from respondents' answers basedon the questionnaire given, as many as 94 people. Data processing method uses the path analysismethod (Path Analysis) with the help of SPSS version 21.0. Statistical testing uses the individualparameter significance test (t test) and simultaneous significance test (F test).The results showed that simultaneous service quality variables, company image andcustomer satisfaction significantly influence customer loyalty. Partially shows that analysis 1:service quality variables significantly influence customer loyalty, while analysis 2: companyimage variables significantly influence customer loyalty and analysis 3: customer satisfactionvariables significantly influence customer loyalty performance.Keywords: Service Quality, Company Image, Customer Satisfaction and Customer Loyalty
Optimalisasi Rantai Nilai UMKM Pengolah Ikan melalui Inovasi Produk dan Pemasaran Digital Rina Susanti; Imron Rosyadi; Febrina Heryanti
Joong-Ki : Jurnal Pengabdian Masyarakat Vol. 5 No. 3: Mei 2026
Publisher : CV. Ulil Albab Corp

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56799/joong-ki.v5i3.15590

Abstract

UMKM pengolahan ikan di daerah pesisir masih menghadapi masalah nilai tambah rendah akibat keterbatasan dalam proses produksi, inovasi produk, pengemasan, manajemen bisnis, dan pemasaran. Kondisi ini menunjukkan bahwa rantai nilai perikanan dari hulu hingga hilir belum sepenuhnya dioptimalkan. Kegiatan pengabdian masyarakat ini bertujuan untuk mengoptimalkan rantai nilai UMKM pengolahan ikan melalui intervensi terpadu berdasarkan peningkatan kapasitas produksi, inovasi produk dan pengemasan, serta penguatan manajemen bisnis dan pemasaran digital. Metode pelaksanaannya menggunakan pendekatan partisipatif kolaboratif melalui tahapan pemetaan masalah, pelatihan dan bantuan dalam penerapan teknologi yang tepat, inovasi produk dan pengemasan, serta bimbingan dalam manajemen bisnis dan pemasaran digital. Hasil kegiatan menunjukkan peningkatan pada aspek hulu, seperti penerapan praktik pengolahan yang lebih higienis dan kualitas produk yang konsisten, peningkatan nilai tambah melalui diversifikasi menjadi 2 hingga 3 varian produk dan penggunaan kemasan bermerek, serta penguatan aspek hilir melalui penerapan pembukuan sederhana dan aktivasi dua saluran pemasaran digital. Secara keseluruhan, pendekatan hulu-hilir yang integratif telah terbukti relevan dalam mengatasi hambatan dalam rantai nilai UMKM pengolahan ikan dan mendorong perubahan yang lebih berkelanjutan. Kegiatan ini memberikan kontribusi praktis berupa model layanan berbasis rantai nilai yang dapat direplikasi dan diterapkan pada UMKM perikanan pantai dengan karakteristik masalah yang serupa.
Pembentukan Karakter Disiplin melalui Pendekatan Psikologi Pendidikan Islam pada Budaya Religius Sekolah nurkholis, riki_fitri17; Abdul Malik Al-Abrar; Imron Rosyadi; Siti Nur’aini; Arfin Jaya; Siti Roudhotul Jannah
At-Thullab : Jurnal Mahasiswa Studi Islam Vol. 8 No. 2 (2026): Ahwal Syakhsiyah, Pendidikan Agama Islam, Ekonomi Islam
Publisher : Universitas Islam Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20885/tullab.vol8.iss2.art7

Abstract

Penelitian ini bertujuan untuk menganalisis pembentukan karakter disiplin peserta didik melalui pendekatan psikologi pendidikan Islam yang diimplementasikan dalam budaya religius sekolah. Penguatan karakter disiplin menjadi fokus utama karena berperan sebagai fondasi perilaku dalam proses pembelajaran dan kehidupan sehari-hari. Pendekatan psikologi pendidikan Islam menekankan integrasi aspek kognitif, afektif, dan psikomotorik yang berlandaskan nilai-nilai keislaman melalui metode keteladanan, pembiasaan, penguatan, serta pengawasan yang dilakukan secara berkelanjutan. Penelitian ini menggunakan metode deskriptif kualitatif dengan teknik pengumpulan data melalui observasi, wawancara, dan dokumentasi. Data diperoleh dari implementasi budaya religius sekolah yang meliputi kegiatan salat berjamaah, tadarus Al-Qur’an, doa bersama, serta pembiasaan kepatuhan terhadap waktu dan tata tertib sekolah. Hasil penelitian menunjukkan bahwa penerapan budaya religius yang dilakukan secara sistematis dan konsisten mampu membentuk karakter disiplin peserta didik secara efektif. Hal tersebut ditunjukkan melalui meningkatnya kepatuhan terhadap aturan, kesadaran dalam menjalankan kewajiban, serta tanggung jawab dalam kegiatan belajar. Selain itu, peran guru sebagai teladan, pembimbing, dan penguat nilai menjadi faktor determinan dalam keberhasilan pembentukan karakter disiplin. Dengan demikian, pendekatan psikologi pendidikan Islam melalui budaya religius sekolah terbukti efektif dalam menumbuhkan karakter disiplin peserta didik secara berkelanjutan.    
Analysis of Regulatory Impacts on the Disharmonization of Professional Zakat Nisab in Indonesia: A Regulatory Impact Analysis (RIA) Approach Muhamad Agung Budiarto; Isman; Imron Rosyadi; Abdul Rozak; Muhammad Baasith
ASAS Vol. 17 No. 02 (2025): Asas, Vol. 17, No. 02 Desember 2025
Publisher : Universitas Islam Negeri Raden Intan Lampung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24042/asas.v17i2.29474

Abstract

The phenomenon of disharmony in the implementation of professional zakat nisab in Indonesia highlights the discrepancy between existing zakat regulations and the practices applied on the ground. Although Fatwa MUI No. 3 of 2003 and PMA No. 31 of 2019 clearly stipulate that professional zakat is only mandatory for individuals whose income meets the nisab threshold, many zakat institutions fail to verify the nisab properly. This study aims to analyze this phenomenon using the Regulatory Impact Analysis (RIA) approach to evaluate the impact of existing regulations and explore the causes of the discrepancy between regulations and practices on the ground. The method used is a qualitative approach with descriptive analysis, involving interviews with Zakat Amil Institutions (LAZ) and a literature review. The findings show that variations in the application of professional zakat nisab, such as the elimination of nisab or the use of silver nisab, lead to injustice and violate sharia principles. The policy recommendations include implementing mandatory infaq contracts for employees whose income does not reach the nisab, strengthening sharia audit regulations to ensure nisab compliance and proper zakat calculation, and enforcing PMA No. 31 of 2019 more strictly. The novelty of this research lies in applying RIA to analyze the impact of professional zakat regulations and propose policies that align more closely with sharia principles. This study contributes to improving the management of professional zakat in Indonesia to enhance fairness and the effectiveness of zakat distribution
Efektifitas Teknik Silent dalam Konseling Keluarga untuk Meningkatkan Kebersyukuran Remaja Wiwin Sulistiyawati; Rita Silviani; Elga Yuliyanah; Imron Rosyadi; Mochamad Fariz Rizwan; Hunainah
Pendas : Jurnal Ilmiah Pendidikan Dasar Vol. 11 No. 03 (2026): Volume 11 Nomor 03, September 2026 Completed
Publisher : Program Studi Pendidikan Guru Sekolah Dasar FKIP Universitas Pasundan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23969/jp.v11i03.56516

Abstract

This study aims to evaluate the extent to which the silence technique in family counseling can increase gratitude among adolescents. Adolescence is a developmental period that is quite vulnerable to various emotional challenges, including low levels of gratitude caused by social pressure, family conflict, and the search for identity. The silence technique, as a counseling method, utilizes silence as a tool for self-reflection, emotional understanding, and increased individual awareness of their life experiences. Within the framework of family counseling, this approach has the potential to improve deeper communication and strengthen emotional bonds between family members. The research approach used was quantitative with a simple experimental design, which included a pre-test and post-test to assess adolescents' levels of gratitude before and after the intervention. The findings of this study showed a significant increase in adolescents' levels of gratitude after they received family counseling services using the silence technique. This indicates that the silence technique has proven effective as an intervention in increasing adolescents' awareness, acceptance, and gratitude for the lives they lead. The implications of this research are expected to serve as a reference for guidance and counseling practitioners, particularly in creating innovative, reflection-based family counseling services to improve adolescents' mental and spiritual health.
Co-Authors - Suyatmin Abdul Malik Al-Abrar Abdul Rohim Luqman Hakim Marwa Ash Sidiq ABDUL ROZAK Abdul Wakhid Abel Fuadi Ade Irman Adi Susanto Agung Sudrajad Akbar Nasution Arfin Jaya Aswata Aswata Budi Badrul Zaman Bukhori Cecep Cecep Daryono Soebagiyo Dhimas Satria Dhimas Satria Eka Putri Elga Yuliyanah Emy Listijorini Endang Suhendi ENI SETYOWATI Fanro Fatchan Achyani Febrina Heryanti Fitria, Mita Galang Muhamad Refli Hania Sumarni Hanifah Kusumastuti Haryadi Haryadi Haryadi Haryadi Heni Indriani Hevi Novriani Hunainah Intan Permata Sari ISHAK " Isman Isman Isman Junaidi Junaidi Kevin Ardiansa Khaerudin Khamsin Levy Oktridarti Linda Astuti Lukman Al Azhar M Haikal Fasya M. Khaeruddin Hamsin Mahmada Azmi Maulida Maulana, Moh. Irham Moch Maulana Rizky Wicaksono Mochamad Fariz Rizwan Muhamad Agung Budiarto Muhammad Ali Akbarsyah Muhammad Ali Mahmud MUHAMMAD ARIFIN Muhammad Baasith Muhammad Furi Irsyadi Muhammad Irsan Barus Muthoifin Noer Sasongko Novia Yanti Nur Achmad Nur Hidayah Nur Rizqi Febriandika nurkholis, riki_fitri17 Nurul Hidayati Oddy Virgantara Putra Oktridarti, Levy Pratama, Novreza Putri Ayu Nuraini Dewi Qonitah Amatullah Zain Reza Anugrah Yulian Ridlwan Kamaluddin Ridwan Febriyanto Rina Lusiani Rina Susanti Rina Susanti Ririn Irnawati Rita Silviani Rizka Rizka Sakinah Haryati Salsabilla Shauma Seftya Dwi Sinta Shinta Dewi Kasih Bratha Shoffia Anis Shantika Shoffin Nahwa Utama Sirajuddin - Siti Nur Rohmah Siti Nur’aini Siti Roudhotul Jannah Syailendra Sabdo Djati PS Syamsul Bachri Syamsul Hidayat Syarif Abdullah Tb. Ahmad Nasorudin Tika, Yori Manis Triyono Triyono Wildan Firdaus Wiwin Sulistiyawati Yayuli Yori Manis Tika Yuni Indah Supriyanti, Yuni Indah Yusvardi Yusuf