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All Journal Katalogis JURNAL AKUNTANSI DAN AUDITING Tunas Geografi Peronema Forestry Science Journal Journal of Tropical Soils Jurnal Penelitian Ekosistem Dipterokarpa Jurnal Rekayasa Mesin JURNAL AGRILAND Jurnal Rekayasa Material, Manufaktur & Energi Jurnal Penelitian Kelapa Sawit Martabe : Jurnal Pengabdian Kepada Masyarakat Jurnal Keperawatan Komprehensif (Comprehensive Nursing Journal) Minda Baharu Journal of Humanities and Social Studies Journal of Saintech Transfer AMALIAH: JURNAL PENGABDIAN KEPADA MASYARAKAT Jurnal Hutan Tropika Jurnal Penelitian Ekosistem Dipterokarpa Sinergi Polmed : Jurnal Ilmiah Teknik Mesin PERTANIAN TROPIK Agrikan: Jurnal Agribisnis Perikanan Journal of Accounting Research, Organization and Economics (JAROE) JPNM : Jurnal Pustaka Nusantara Multidisiplin Tarsius: Jurnal Pengabdian Tarbiyah, Religius, Inovatif, Edukatif dan Humanis Journal of Environmental and Development Studies JIMEKA
Rahmawaty, Rahmawaty
Program Studi Kehutanan, Fakultas Kehutanan, Universitas Sumatera Utara
Religion Aerospace Engineering Agriculture, Biological Sciences & Forestry Arts Humanities Astronomy Automotive Engineering Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Control & Systems Engineering Earth & Planetary Sciences Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Materials Science & Nanotechnology Mechanical Engineering Medicine & Pharmacology Nursing Physics Public Health Social Sciences Other

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KUALITAS PELAYANAN KARTU TANDA PENDUDUK ELEKTRONIK PADA DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL KOTA PALU Rahmawaty, Rahmawaty
Katalogis Vol 4, No 3 (2016)
Publisher : Katalogis

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Abstract

The purpose of this study was to determine the service quality Electronic Identity Card at the Office of Population and Civil Registration Palu. This research is classified as descriptive research. With a qualitative approach. This research was held at the Office of Population and Civil Registration Palu. The theory is used to measure the quality of service is a theory proposed by Tjiptono (1995: 14), dimensional quality of service includes Courtesy and hospitality, Responsibility, Convenience, Comfort, and Completeness Facility. This type of data consists of primary data and secondary data. Retrieval and Data Collection is done through observation, interview and documentation. Data analysis was carried out by means of data collection, data presentation and inference. These results indicate that the quality of service indicators Courtesy and hospitality in Service and Ease indicators already showed a good condition. While indicators of responsibility, comfort, and indicators Complete facilities need to be improved or that are in unsatisfactory condition.
Co-Authors ., Cholish Abdul Azis Abdul Rauf Abdul Rauf Abdul Rauf ABDUL RAUF Abdul Rauf Abdul Rauf Abdul Rauf Abdul Rauf Abdul Rauf Abdul Rauf Abdul, Rauf Abdullah Abu Hassan Abu Bakar ACHMAD FAUZI Aditya, M. Aldi Adnan Adnan Agus Toni Tarigan Agustoni Tarigan Alief Aththorick Aning Tedong, Peter Arif NURYAWAN Arman Arman Asnan Siregar Athorick, Alief Aththorick, T. Alief Aulia, Dwira Nirfalini Aulia, Rafika Azri Syauki Badrul Ainy Dalimunthe Bahri, Nisfan Bahri, Ruthia Benny, Hidayat Cut Afrianandra, Cut Dara Yovita, Cut Safira Darwanis Darwanis DE, Harahap Delli Sabudu Delvian Delvian Desi Yani Harahap Devita Saragih Dewi Budiati T.J. Said Diah Ramadhani Dina Octavia, Dina Octavia Edison Parulian Sihombing Erwin Nyak Akoeb Evayani, Evayani Evi Mutia Fadhlan Saini Fauziah Aida Fitri fitra syawal Fitra Syawal Harahap Fitra Syawal Harahap Frastika, Sintike FS, Harahap Fuad Abdullah, Muhammad Fujiwara, Takahiro Grandis Tua Sitanggang Gyta Sari Harahap, Dharma Hadi Wijoyo Hamdani Harahap, R. Harahap, Darmadi Erwin Harahap, Parmanoan HARTIKA, LIA Hasibuan, Yetti Meuthia Hasmadi Ismail, Mohd Heri Rizki Sitepu Heri Santoso Hilwa Walida Hilwa, Walida Hosea O Siregar, Anggiat Ida Rumia Manurung Ida Zulfida Indri Dithisari Irawan, Shahril Irena Astria Ginting Irmayani Irmayani Irwansyah Banurea Janter Bronson Samosir Kepler Dopler Purba kholizah, Siti Khor Soo Cheen, Khor Laila Nazirah Lubis , Zulkifli Lubis, Rahmat Lubis, Riadini Wanty Madiyuanto, Madiyuanto Masnur Masnur Maswan, Putra Maurin Lis Evan Panggabean Mohd Hasmadi Ismail Mohd Hasmadi Ismail Muhammad Fadhil Muhammad Fuad Abdullah Muhammad Rusdi Muklis Muklis murina, sasha Nicho Chandra Siregar Oding affandi Othman, Zulkifli Pardamean Abadi Pepah, Christine Peter Aning Tedong Pindi Patana Pulungan, M Anhar Rahbiah, Sitti Rahmayani Rahmayani Rahmi , Aulia Razak, Abd. Riansa, Ikhsan Ridwanti Batubara Ridwanti Batubara Ridwanti Batubara Rini Susanti Riswan Riswan Riswan Riswan Riswan Riswan Rizky Amalia Rosmidah , Hasibuan Ruslizar, Ruslizar Sai'in, Ali Sampara, Nirwana Sebayang Rihat Seca Gandaseca Seca Gandaseca Siahaan, Nelson Manumpak Sihotang, Krisda Fadila Simbolon, Rohani Sintike Frastika Sintike Frastika Siregar, Rezki Indah Siti Kholizah Solihin Solihin Suherman Sultan Rexy Adji, Sultan Rexy Adji Surya Dharma Syauki, Azri Syawal Harahap, Fitra Syukriy Abdullah T Sabrina T. Sabrina T., Sabrina Takahiro Fujiwara Tanjung, Dede Syahputra Tarigan, Simon Ternala A. Barus Vhintara, Cut Wulan, Nawang Yenni Asbur Yunus Afifuddin Yusrani Dwi Paulina Malau Zumaira, Tasya Zuriani Ritonga