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Expectancy Disconfirmation Theory: A Systematic Literature Review of Satisfaction & Behavioral Intentions Sumantra Yasa, I Kadek Java; Iqbal, Mohammad; Pangestuti, Edriana
Profit: Jurnal Adminsitrasi Bisnis Vol. 20 No. 1 (2026): Profit: Jurnal Administrasi Bisnis
Publisher : FIA UB

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/ub.profit.2026.020.01.7

Abstract

Tourist satisfaction is known as one of the main antecedents affecting revisit intention, destination loyalty and word-of-mouth behavior. According to Expectancy Disconfirmation Theory (EDT), satisfaction results when pre-visit expectations are compared with actual experiences. This paper entails an SLR of the applications of EDT in tourism between 1993 and 2025 based on 160 articles indexed by Scopus and WoS, selecting ten for a systematic review. The SLR Methods involving four stages: (1) data base searches from Scopus and Web of Science using targeted EDT-related keywords, (2) screening based on peer-review status and journal quality, (3) eligibility assessment, (4) synthesis using qualitative content analysis. The results strongly highlight the applicability of EDT with regard to heritage tourism, wellness tourism and technology-oriented travel. The empirical findings indicate that effective disconfirmation improves satisfaction and revisit intentions, whereas ineffectual disconfirmation diminishes loyalty. Recent research also emphasizes that it is important to incorporate EDT with other related constructs such as perceived value, memorable tourism experiences and emotional engagement for a more comprehensive explanation of tourist behavior. Implications: This paper adds to theory by providing an overview of the evolution of EDT and also in practice by providing evidence on expectation management and service quality improvement.
The Attraction Advantage: How Celebrity Charisma Outperforms Expertise in Attitude-Mediated Green Marketing Irawan, Ari; Zalfaa, Alyaa; Sanawiri, Brillyanes; Agusti, Rosalita Rachma; Iqbal, Mohammad
Jurnal Manajemen Teori dan Terapan| Journal of Theoretical and Applied Management Vol. 18 No. 3 (2025)
Publisher : Universitas Airlangga

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20473/jmtt.v18i3.78379

Abstract

Objective: This study examines the role of consumer attitudes in the relationship between celebrity endorser credibility (attractiveness, trustworthiness, and expertise) and green purchase intention, with innovativeness as a moderating variable. The research clarifies how these factors impact purchase intention for eco-friendly products, focusing on a green beauty brand. Design/Methods/Approach: This explanatory research utilizes a quantitative approach to analyze relationships between variables. The sample consists of 200 Instagram users. Data was collected via questionnaires and analyzed using SmartPLS software, employing descriptive analysis and path analysis to examine celebrity endorser credibility influence on consumer attitudes and purchasing behavior. The theoretical framework integrates the Source Credibility Model, Theory of Planned Behavior, and Diffusion of Innovations Theory to examine celebrity endorser credibility influence on consumer attitudes and purchasing behavior. Findings: All three dimensions of celebrity endorser credibility, attractiveness, trustworthiness, and expertise, positively and significantly influenced consumer attitudes towards green products. Attitudes towards green products significantly impacted green purchase intentions. Consumer innovativeness negatively moderated the relationship between attitudes and green purchase intentions, indicating that innovative consumers are less influenced by attitudes when making purchasing decisions. Originality/Value: This study disaggregates celebrity credibility dimensions in green marketing contexts, revealing that attractiveness dominates over expertise in driving green purchase intentions through attitude formation. The research uniquely identifies consumer innovativeness as a negative moderator, demonstrating that highly innovative consumers rely less on attitude formation when making green purchase decisions, challenging traditional consumer behavior models. Practical/Policy Implication: Brand managers of green beauty products seeking to increase green purchase intention should prioritize celebrity attractiveness over expertise when selecting endorsers. Marketing practitioners should develop campaigns emphasizing emotional appeal while implementing differentiated strategies for innovative consumers, highlighting product uniqueness rather than traditional environmental benefits.
COMPUTER ASSISTED TEST UNTUK PENGELOMPOKAN JABATAN TEKNISI MENGGUNAKAN ALGORITMA K-MEANS (STUDI KASUS : PT. XYZ) Iqbal, Mohammad; Haryati, Haryati
Indonesian Journal of Business Intelligence (IJUBI) Vol 5 No 1 (2022): Indonesian Journal of Business Intelligence (IJUBI)
Publisher : Universitas Alma Ata

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21927/ijubi.v5i1.2329

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Computer assisted test to classify technician positions using the K-means algorithm is a system built with the ability to measure abilities as well as determine the area of expertise of technicians at PT. XYZ. The purpose of making this computer-assisted test information system is to improve the technical exam system that is still manual into a computerized technician exam system by changing the procedure into a computer that uses storage media in the form of a database. The computer assisted test information system was created by referring to the SDLC (System Development Life Cycle) method which has the characteristic of working on each phase in Waterfall, which must be completed first before proceeding to the next phase. The system built is a website-based application that has two main interfaces, namely the admin interface and the technician interface. Admin interface that functions to manage users or technicians, manage question banks and manage test scores. While the User interface serves to work on exam questions. The test score data will be processed by the K-means algorithm to determine the area of expertise of each technician. This research was conducted by Muhamad Ramadhan, a student of the 2020 POLSUB information systems study program. M. Ramadhan assessed the suitability of the system with the design made by testing the system using black box testing which showed 100% success of system functionality and User Acceptences Testing (UAT) which showed ergonomic values. which is quite high at 93.25%.
KONSEP PEMBELAJARAN PAI DALAM AL-QUR’AN SURAH LUQMAN AYAT 12-19 Iqbal, Mohammad
Inspiratif Pendidikan Vol 8 No 2 (2019): DECEMBER
Publisher : Universitas Islam Negeri Alauddin Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24252/ip.v8i1.7814

Abstract

Penelitian ini bertujuan untuk; 1)mendeskripsikan Bagaimana metode pembelajaran PAI dalam al-Qur‟an, 2) Mengemukakan Bagaimana konsep pembelajaran PAI dalam al-Qur‟an surah luqman ayat  12-19, 3) menganalisis implikasi dampak pembelajaran PAI dalam al-Qur‟an surah luqman ayat  12-19.   Penelitian ini tergolong library research, data yang dikumpulkan dengan mengutip, menyadur, dan menganalisis dengan menggunakan analisis pengumpulan data terhadap literatur yang representatif dan mempunyai relevansi dengan masalah yang dibahas, kemudian mengulas dan menyimpulkannya. Hasil penelitian dalam tesis ini mengungkap sosok seseorang hamba yang sholeh yang bernama Luqman dia berasal dari Habsy (Ethiopia). Orang-orang menggelar hamparan untuknya, membuka lebarlebar pintu untuknya  dan amat senang dengan perkataannya. Dan beliau juga di juluki seorang pendidik yang baik. Dia senang tiasa mendidik anaknya untuk bertauhid dan tidak berbuat kesyirikan, dan memberikan penjelasan untuk meninggalkannya. Kemudian beliau juga memerintahkan kepada anaknya untuk senangtiasa berbuat baik kepada kedua orang tua dan menerangkan tentang penderitaan orang tua selama ia di dalam kandungan. Akan tetapi apabila kedua orang tuamu memerintahkan untuk berbuat kesyirikan maka jangan sekali-kali melakukannya. Abu darda berkata menceritakan Luqman al-Hakim: dia tidak pernah diberikan sesuatu seperti keluarga, harta, kehormatan dan sesuatu hal akan tetapi dia adalah seseorang yang tangguh, pendiam, pemikir dan berpandangan dalam. Maka dari itu dia diberikan pemahaman tentang islam, padahal dia bukan seorang nabi dan tidak diberikan wahyu
Right ventricular function preservation in conduction system pacing (CSP): Impact of lead-to tricuspid annulus distance left bundle branch area pacing (LBBAP) vs. his-bundle pacing (HBP) Mirza, Try Ahmad; Pranata, Raymond; Kamarullah, William; Iqbal, Mohammad; Hidayat, Syarief; Achmad, Chaerul; Karwiky, Giky
Heart Science Journal Vol. 7 No. 1 (2026): Accelerating Clinical Breakthroughs: The Journey from Molecular Discovery to Pa
Publisher : Universitas Brawijaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/ub.hsj.2026.007.01.15

Abstract

Background: Pacemaker remains the most effective therapy for the management of conduction disorders; however, traditional methods of right ventricular (RV) pacing have given way to more advanced conduction system pacing (CSP) techniques, such as His Bundle Pacing (HBP) and Left Bundle Branch Area Pacing (LBBAP). Objective: The impact of these two techniques on RV function is the objective of this study. Methods: This longitudinal prospective cohort study investigates differences in RV function among patients who have undergone HBP and those who have received LBBAP, using the echocardiographic parameters: fractional area change (FAC), RV global longitudinal strain (RVGLS), tricuspid annular plane systolic excursion (TAPSE), and the progression of tricuspid regurgitation (TR), with a focus on lead placement distance to the tricuspid annulus (TA) within LBBAP subgroup. Result: Among the 64 patients (33 in the HBP group and 31 in the LBBAP group), LBBAP patients with a lead-to-TA distance > 21.5 mm showed significantly better preservation of RV function across all metrics compared to HBP, specifically noted in TAPSE (1.83±5.34 vs. -1.06±3.77 in HBP, p=0.048), FAC (7.83±9.98 vs. 2.42±10.63 in HBP, p=0.011), and also RVGLS improvement (p=0.020). Conclusion: LBBAP with lead placement > 21.5 mm from the TA better preserves RV function compared to HBP mainly by minimizing mechanical interference with the tricuspid valve and reducing TR risk.
Implementation of Bootstrap and PHP in a Web-Based Academic Violation Recording System : Implementasi Framework Bootstrap dan PHP dalam Sistem Pencatatan Pelanggaran Ujian Akhir Semester Iqbal, Mohammad; Supriyati, Endang; Listyorini, Tri
JRST (Jurnal Riset Sains dan Teknologi) Volume 10 No. 1, March 2026: JRST
Publisher : Universitas Muhammadiyah Purwokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30595/jrst.v10i1.28796

Abstract

 Final exams, are usually one of the most important components in course assessment, for measuring learning outcomes. This activity is usually conducted at the end of the semester, and violations by students often occur during its implementation. Violations can include tardiness, cheating, collaboration, or other offenses. The Faculty of Engineering at Universitas Muria Kudus (UMK) pays special attention to this issue because the large number of students increases the potential for violations and the volume of violation data, making it impossible to record manually. Therefore, to facilitate the recording and management of violation data, a web-based violation recording system application was developed. This research is aimed at developing an application using the Waterfall method. The stages of application development include four stages, namely data collection and problem identification, design, implementation, and maintenance. The system is implemented in two parts, namely the front-end, which is developed using the Bootstrap framework to produce a responsive and easy-to-use interface, and the back-end, which is built with the PHP programming language as server-side programming with the support of the MySQL database, which is open source, free, and highly compatible with PHP, thereby supporting efficient information system development. The results of testing using the black box testing method show that all pages and features in the system are functioning as designed, so it can be concluded that the system is working properly. With this UAS violation recording system in place, it is hoped that the committee can improve efficiency in recording violations and encouraging student discipline during the examination.   ABSTRAK (Bahasa Indonesia) Ujian Akhir Semester biasanya menjadi salah satu komponen terpenting dalam evaluasi penilaian mata kuliah, untuk mengukur capaian pembelajaran. Kegiatan ini biasanya dilakukan di akhir semester dan seringkali dalam pelaksanaannya, terjadi pelanggaran oleh mahasiswa. Pelanggarannya bisa berupa datang terlambat, mencontek, kerja sama atau pelanggaran yang lainnya. Fakultas Teknik Universitas Muria Kudus (UMK) mempunyai perhatian khusus terhadap masalah ini, karena dengan jumlah mahasiswa yang cukup besar maka potensi pelanggaran meningkat dan data pelanggaran menjadi lebih besar, sehingga tidak mungkin dicatat secara manual. Olah sebab itu, untuk mempermudah pencatatan dan pengelolaan data pelanggaran, dikembangkan sebuah aplikasi sistem pencatatan pelanggaran berbasis web. Penelitian ini adalah ditujukan untuk pengembangan aplikasi, dengan menggunakan metode Waterfall. Tahapan pengembangan aplikasi ini meliputi empat tahap, yaitu pengumpulan data dan identifikasi masalah, perancangan, implementasi, serta pemeliharaan (maintenance). Sistem diimplementasikan dalam dua bagian, yaitu front-end yang dikembangkan menggunakan framework Bootstrap agar menghasilkan tampilan antarmuka responsif dan mudah digunakan, serta back-end yang dibangun dengan bahasa pemrograman PHP sebagai server-side programming dengan dukungan basis data MySQL yang bersifat open source, gratis, dan sangat kompatibel dengan PHP sehingga mendukung pengembangan sistem informasi secara efisien. Hasil pengujian menggunakan metode black box testing menunjukkan bahwa seluruh halaman dan fitur dalam sistem telah berjalan sesuai dengan rancangan, sehingga dapat disimpulkan bahwa sistem ini berfungsi dengan baik. Dengan adanya sistem pencatatan pelanggaran UAS ini, diharapkan panitia dapat meningkatkan efisiensi dalam pencatatan pelanggaran sekaligus mendorong terciptanya kedisiplinan mahasiswa selama pelaksanaan ujian    
Transformasi Proses Bisnis Publisher dengan Pendekatan Agile dalam Upaya Meningkatkan Adaptabilitas dan Kebutuhan Pasar Devita, Lusy Deasyana Rahma; Agusti, Rosalita Rachma; Irawan, Ari; Iqbal, Mohammad; Sanawiri, Brillyanes; Ningrum, Lilyan Puspita; Ramadhan, Hanifa Maulani; Arifin, Layyin Nafisa
Jurnal Ilmiah Mahasiswa Mengabdi Vol. 5 No. 3 (2025): Jurnal Ilmiah Mahasiswa Mengabdi (JimawAbdi)
Publisher : Fakultas Ekonomi dan Bisnis Universitas Pamulang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32493/jmab.v5i3.54764

Abstract

Industri penerbitan di Indonesia menghadapi tantangan signifikan akibat perubahan preferensi pembaca, meningkatnya persaingan digital, dan kebutuhan akan proses bisnis yang adaptif. Sebagai salah satu pelaku usaha di sektor tersebut, Qurota Publisher masih menggunakan model bisnis konvensional yang bersifat linier dan kurang responsif terhadap perubahan pasar. Kegiatan pengabdian kepada masyarakat ini bertujuan untuk mentransformasi proses bisnis Qurota Publisher melalui penerapan Business Model Canvas (BMC) dan sistem kerja Agile. Metode pelaksanaan terdiri atas empat tahap yaitu, persiapan, pelaksanaan, evaluasi, dan tindak lanjut. Kegiatan pendampingan meliputi penyusunan BMC, pengembangan Standard Operating Procedure (SOP), pelatihan berbasis Agile project management, serta uji coba strategi digital. Hasil kegiatan menunjukkan peningkatan efisiensi waktu produksi sebesar 35%. Keterlibatan pasar digital meningkat sebesar 42%, dan kepuasan internal tim meningkat sebesar 21 poin. Selain menghasilkan dokumen bisnis strategis, kegiatan ini juga mendorong perubahan sosial dalam organisasi. Perubahan tersebut terlihat dari meningkatnya kepemimpinan partisipatif, kolaborasi tim, serta kesadaran terhadap inovasi dan orientasi pelanggan. Kegiatan ini memberikan kontribusi praktis berupa model transformasi proses bisnis berbasis integrasi BMC dan Agile yang dapat diterapkan pada UMKM penerbitan untuk meningkatkan efisiensi dan adaptasi terhadap perubahan pasar.
Explaining Post-Adoption Mobile Banking Usage in Indonesia Using an Integrated Technology Acceptance Model and IS Success Model: Evidence from PLS-SEM Wardani, Rr. Tri Istining; Astuti, Endang Siti; Sunarti, Sunarti; Iqbal, Mohammad
International Journal of Environment, Engineering and Education Vol. 8 No. 1 (2026)
Publisher : Three E Science Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55151/ijeedu.v8i1.372

Abstract

Mobile banking has become a primary channel for retail financial services in emerging economies; however, prior research has focused predominantly on initial adoption intention rather than post-adoption usage behavior. This study addresses that gap by integrating the Technology Acceptance Model and the DeLone and McLean IS Success Model to explain post-adoption mobile banking usage in Indonesia. A quantitative cross-sectional survey was conducted with 544 active users of mobile banking applications from four Indonesian state-owned banks, and the data were analyzed using PLS-SEM. The results indicate that perceived ease of use significantly enhances perceived usefulness (β = 0.549, t = 14.213, p < 0.001). In turn, perceived usefulness (β = 0.192, p < 0.001), system quality (β = 0.247, p < 0.001), information quality (β = 0.225, p = 0.001), and service quality (β = 0.195, p < 0.001) positively affect user satisfaction. User satisfaction, in turn, emerges as the strongest direct predictor of self-reported actual usage (β = 0.523, t = 12.044, p < 0.001). The model explains 30.2% of the variance in perceived usefulness, 51.2% of the variance in user satisfaction, and 27.3% of the variance in actual usage. These findings indicate that post-adoption mobile banking usage is shaped not only by cognitive acceptance beliefs but also by users’ evaluations of system performance, information quality, and service support. This study contributes to post-adoption digital banking research by demonstrating that satisfaction is the central evaluative mechanism linking acceptance beliefs and service-quality perceptions to sustained behavioral usage.
Co-Authors Abdul Nasir, Abdul Achmad Latif Ahwan, Dedy Noor Alfidro, Muhammad Reza Alvida Mustika Rukmi Ari Darmawan Ari Irawan Arifin, Layyin Nafisa Bachtiar Arif, Ahmad Budi Gunawan Chaerul Achmad Deasyana, Lusy Devita, Lusy Deasyana Rahma Devita, Rahma Dewa, Krisna Kumara Dimas Anton Asfani Dwi Vernanda Dyah, Meiska Endang Siti Astuti Endang Supriyati Endang Supriyati Fadlila, Muhammad Irfan Fahrudi, Agung Nugroho Luthfi Imam Fandi Ahmad Fauzan, Yuda Firdaus, Rivaldi Firmansyah, Fatkhiyatur Riza Hanifa Maulani Ramadhan Haryati Haryati Hasanuddin, Iskandar Hendy Hermianto, Kukuh Husain, Ilyas H Idris, Nuramaliah Imam Abdul Rozaq Imam Mukhlash Indarto HS, Abdu Fitrah Jazuli, Abdul Wahid Kadafi, Alsa Ahmad Kamarullah, William Kapi, Florentinus B Karwiky, Giky Kasim, Sri Imelda kharisma Putra, Irfan Kholid Mawardi, Mukhammad Krishananto , Andreas Budi Larasati, Ika Larasati, Ika Latif, Achmad Listiani Listiani Longkop, Sutriani Afrilia Masesa Angga Wijaya Melyani Melyani, Melyani Mirza, Try Ahmad Mohammad Dahlan, Mohammad Mohammad Isa Irawan Ningrum, Lilyan Puspita NINING WAHYUNINGSIH Nita Andriyani Budiman Noor Yulita Dwi Setyaningsih Nur Aini Fauziyah Nur Sholikin Nuralan, Sitti Nurfitria Khoirunnisa Nurul Hidayat Pangestuti, Edriana Pranata, Raymond Putra, Febriandika Qamarani, Syabibah Yusrina Rachma Agusti, Rosalita Rakim, Aditya Achmad Ramdhani, Muhammad Ilham Rasyadan Taufiq Probojati Rina Hastuti Rohman, Fadlur Rohman, Fadlur Rosalita Rachma Agusti Rudi Salam Rukmini, Meme Saeful Anam, Saeful Sanawiri, Brillyanes Solekhan Solekhan Solekhan Solekhan Sri Mulyani Sulistianti, Putri Sumantra Yasa, I Kadek Java Sunarti Suprihatin Suprihatin Supriyono, Joko Susilawati, Susilawati Syarief Hidayat Tri Listyorini Tutik Khotimah Ulfah, Mariyah Usman Usman Utomo, Bagus Verlandes, Yuliasnita Wardani, Rr. Tri Istining Widagdo, Ridwan Yusri Abdillah Zalfaa, Alyaa zalyus, firda melani