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Journal : informasi

The influence of work experience and communication on secretary performance in five star hotels in Bali Kasiani Kasiani; I Made Sarjana; Anak Agung Ayu Mirah Kencanawati; Lily Marheni; Upayana Wiguna Eka Saputra
Informasi Vol 53, No 1 (2023): Informasi
Publisher : Universitas Negeri Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21831/informasi.v53i1.56629

Abstract

The purpose of this study was to examine the impact of work experience and communication on the performance of secretaries at Bali's Five-Star Hotels. This study was quantitative in nature. In this study, the population consisted of 98 secretaries from 50 five-star hotels in Bali that had been registered since 2021. This study's sample consisted of 98 Executive Secretaries and Departmental Secretaries selected using the side saturation or “Sampling Jenuh” technique. The data used were primary data derived from respondents' responses, which were then analyzed using multiple linear regression analysis techniques. The strategy for collecting data consisted of a Google Form questionnaire. In this study, it was found that 1) work experience has a positive and substantial influence on secretary performance, 2) communication has a positive and significant influence on secretary performance, and 3) both work experience and communication have a positive and significant influence on secretary performance. As for the guidance that may be given to Five Star Hotels in Bali, particularly the secretarial division, it is suggested that the secretary's excellent performance must be supported by a high level of commitment to performing responsibilities in line with the job description.
Co-Authors Anak Agung Ayu Mirah Kencanawati Anak Agung Ayu Mirah Kencanawati Anak Agung Raka Sitawati Andriani, Wahyu Bonneau, Marie Christine Dananjaya, Ida Bagus Dola Destiya Ripana Dwi Cahaya Putra Kadek Eldian Rinaldi Eldian Rinaldi Elfarosa, Ketut Vini FAKRUROZI, RIFQI NUR Fauziah, Laily Galang Marhaenisme Gede Pradiva Adiningrat Gede Pradiva Adiningrat Gede Pradiva Adiningrat, Gede Pradiva Gede Sedana Wibawa Yasa Gede Sri Darma Geraldine, Putu Prita Pramesti I Gede Adhi Prasetya Bandem I Gusti Ayu Astri Pramitari I Gusti Ayu Kade Santika Dwi Antari I Gusti Ngurah Sanjaya I Ketut Yasa I Made Sarjana I Made Widiantara I Putu Okta Priyana I Putu Yoga Laksana I Wayan Edi Arsawan I Wayan Wirga Ida Ayu Putri Widiasuari Riyasa IDA BAGUS DANANJAYA Ida Bagus Gede Dananjaya Ida Bagus Sanjaya Ida Nyoman Basmantra Kadek Dwi Cahaya Putra Kasiani Kasiani KATARINA PINGKAN Ketut Vini Elfarosa Ketut Vini Elfarosa Leni Anggraini Susanti Lianda Ayu Puspita Ni Putu Lily Marheni Made Ayu Jayanti Prita Utami Majid Wajdi Meliani Andari Ni Luh Made Wijayati Ni Made Dwi Anjani Ni Putu Ayu Vena Aryanthi Ni Putu Devi Antari Ni Putu Rita Sintadevi Ni Putu Rita Sintadevi Nurfakhrurozi, Rifqi Nurfakih, Shafa Ajeng Wulandari Nyoman Indah Kusuma Dewi Oka Wisnawa I Putu Pande Putu Raditya Putra Yudistira, Cokorda Gede Putu Adi Suprapto Putu Wira Widiantara Rahmanu, I Wayan Eka Dian Rangkuti, Agus Edy Reyes, Alma Pia Garcia Rifqi Nurfakhrurozi Sagung Mas Suryaniadi SANJAYA, IDA BAGUS Sedana Wibawa Sedana Wibawa Yasa Gede Sitawati, Anak Agung Raka Subagiana, IGM Sumetri, Ni Wayan Waelan Waelan, Waelan Wattanametha, Phussadee Wayan Hesadijaya Utthavi Widiantara, I Made Yovita Helena Junjanto