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yeni absah
universitas sumatera utara
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The Influence of Employee Well-Being and Digital Skills on Civil Servants' Performance: The Mediating Role of Job Satisfaction at the Regional Civil Service Agency of North Sumatra Province Wahyu Pradika; Yeni Absah; R. Hamdani Harahap
Journal of Business Management Vol. 4 No. 1 (2026): August (In Progress)
Publisher : Indonesian Journal Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47134/jobm.v4i1.214

Abstract

This study aims to examine the influence of employee well-being and digital skills on the performance of Civil Servants (Aparatur Sipil Negara/ASN), with job satisfaction serving as a mediating variable at the Regional Civil Service Agency of North Sumatra Province. Bureaucratic digital transformation requires civil servants to maintain high levels of well-being and adequate digital competencies to achieve optimal organizational performance. Despite implementing digital systems such as e-Kinerja, SIMPEG, e-Absensi, and Single Sign-On (SSO), preliminary findings indicate that some employees continue to experience work-related fatigue, encounter difficulties in adapting to digital technologies, and report relatively low job satisfaction. This study employed a quantitative research approach using a questionnaire-based survey. The population consisted of all civil servants at the Regional Civil Service Agency of North Sumatra Province, with a sample of 137 respondents selected through purposive sampling. Employee well-being and digital skills were treated as independent variables, civil servants’ performance as the dependent variable, and job satisfaction as the mediating variable. Data were analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM) with SmartPLS software, based on the Job Demands–Resources (JD-R) Theory. The results demonstrate that employee well-being and digital skills have positive and significant effects on both job satisfaction and civil servants’ performance. Job satisfaction also positively and significantly influences performance and mediates the relationships between employee well-being, digital skills, and performance. These findings emphasize the importance of strengthening employee well-being and digital competencies to enhance job satisfaction, improve civil servants’ performance, and support sustainable bureaucratic digital transformation.
Co-Authors Abdi Setiawan Abdul Rahim Matondang Aditya Mulia Sembiring Alexander Tan Alfifto Anizar Anizar Anizar Azmin Said Telaumbanua Badikenita br. Sitepu Beby Karina Beby Karina F. Sembiring Beby Karina Fawzeea Sembiring Beby Sembiring Chindy Wulandari Tiur Romatua Sijabat Christine Caroline Pangaribuan Cutserly Utari Daniel Silalahi dewi murniaty Dewi Sartika Br Ginting Dina Arfianti Siregar - Dwi Faradiba Siregar Efendi, Syahril Elperida Juniarni Sinurat Endang Sulistya Rini Evawany Yunita Aritonang Fahmi Natigor Farid Aulia Farid Aulia Fauzan Nurahmadi Fauziah Ramadayanty Harahap Fitri Dwiana Florence Sirait Fuzy Yustika Manik Harris Pinagaran Nasution Hidayat Nasution Isfenti Sadalia Iskandar Muda Iskandar Muda Iskandarini Ivan Jaya Jihan Sabila Karina, Beby Liana Dwi Sri Hastuti Mastura Moudy Fitria Respati Muhammad Habibie Muhammad Naufal Ghani Siregar Muhammad Ras Muis Muhammad Romi Syahputra Nainggolan, Pauzi Ibrahim Nismah Penjaitan paham ginting Pesta Damayanti Sitinjak Prihatin Lumbamraja Prihatin Lumbanraja Prihatin Lumbanraja Putri Latifah Anum R. Hamdani Harahap R. Hamdani Harahap R. Meutia Fransiska Rangkuti, Agus Edy Rina Br. Bukit Rini Mutia Pradifta Rizka Khairunnisa Margolang Robert Sanjaya Sembiring Ruth Meylina Manik Said Sulaiman Saidan Sany Lubis Salwa Algia Mawarid Lubis Seniman Seniman Seniman Sirojuzilam Hasyim Siti Aisyah Al Fatih T. Henny Febriana Harumy Tengku Muhammad Adriansyah Toman Sony Tambunan Tulus Joseph Herianto Vanisia Putri Barus Vivi Gusrini Rahmadani Pohan Wahyu Pradika Wibowo, Rulianda P. Yudhistira Yudhistira Yudhistira