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Wibowo, Rulianda P.
Program Studi Agribisnis, Fakultas Pertanian, Universitas Sumatera Utara
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Mechanical Engineering Physics Social Sciences Veterinary Other

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Journal : International Journal Reglement

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Impact Factors of Kualanamu International Airport Service Quality on Domestic Passenger Satisfaction Lusi Laura Pasaribu; Rulianda Purnomo Wibowo; Isfenti Sadalia
International Journal Reglement & Society (IJRS) Vol 4, No 2 (2023): May - August
Publisher : International Journal Reglement & Society (IJRS)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55357/ijrs.v4i2.323

Abstract

The purpose of this study was to find out which service dimensions influence passenger satisfaction, from the Tangible variables (physical evidence), Reliability (reliability), Responsiveness (responsiveness), Assurance (guarantee) and Empathy (empathy) whether they jointly have an influence significant effect on passenger satisfaction, and what variable has the most dominant influence on passenger satisfaction at Kualanamu International Airport. This study uses a quantitative descriptive method. The population of the study were passengers at Kualanamu International Airport, with a total sample of 150 respondents. The data collection technique used the questionnaire method which was measured with a Likert scale of 1-5 with analysis techniques for validity and reliability tests, and multiple linear regression. From multiple regression analysis it can be concluded that the Reliability Factor has a regression coefficient value of 0.342 with a significance value of 0.010, and (Collateral) Assurance has a regression coefficient value of 0.337 with a significance value of 0.014. these three variables are the most influential factors on the level of passenger satisfaction at Kualanamu International Airport. The results of the calculations together obtained the calculated F value of 3.996 with a significance value of 0.005. Then the variable Reliability (Reliability) has the most dominant effect on customer satisfaction.
Co-Authors Abdilah Ragilia M Agustina Agustina Andri Suryadi Prasetya Angga Satria Annisa Adawiyah Annisa Audina Purba Ar Raihan Suti Nasution Ardiansyah Toy, Jefry Atika Hidayati Batubara, Mhd. Zulfadli Beby Karina Fawzeea Sembiring Binaria Sinaga Christine Caroline Pangaribuan Christy Ardelia Tarigan David Dior J Lubis Dedy Widarta Diah Ramadhani Sigalingging Dian Pebriyani Diana Chalil Doli Muhammad Jafar Dalimunthe Dwi Rachmina Elfira Rahmadani Emalisa Emalisa Emalisa Emalisa Endang Rizkinawaty Sembiring Endang Sulistya Rini Faiz Andito Fery Putra Alam Bara Munthe Feryanto Habibulah Hakim, Tharmizi Harsanto, Willy Aria Hasman Hasyim Hasugian, Hardy Hayatunnufus Hayatunnufus Henny Crosita Limbong Herawati Herfita Rizki Hasanah Gurning, Herfita Rizki Hasanah Ibnu Afdillah Lubis Ikhsan Siregar Ilma, Fitri Indrawati, Titien Indriyanti, Tietin Inomo Pratama Intan Mulia Intan, Seli Venny Irawan, Muhammad Ari Isfenti Sadalia isfenti sadalia Iskandarini Joiverdia Arifiyanto Kellin Tarigan Kesuma, Sinar I Indra Laurensius Parsaulian Sitinjak Lindawati Lindawati Lovina Ginting Lusi Laura Pasaribu Mahatir Muhammad Mahdi Maimuddin Noor Malau, Leo Rio Ependi Meilita Tryana Sembiring, Meilita Tryana Meutia, Anna Muhammad Jufri Muhammad Khaliqi N. Nazaruddin Nadhila Rasyad Siregar Natalie Jessica Regina Surbakti Nazaruddin M Negara, Lubis Satia Nurbaty, Lubis Arlina Prihatin Lumbanraja Qaedina Tio Athira R. Rambe, Khoiru Rabbani, Ali Rahmanta Rahmanta Ginting Rahmanta Rahmanta, Rahmanta Raimon J R Hutauruk Riantri Barus Rini, Endang Sulystia Rohni A Damanik Ronald Sibuea Rosadi, Arief Fareza Safrizal Safrizal Salmiah Salmiah Sari Br Surbakti, Dian Permata Satia Negara Lubis Satia Negara Lubis Satia Negara Lubis Sepri Ginting Siahaan, Elisabet Silvia Febrina Lubis Simanjuntak, Chrismasya Rosiana Tamara Sinar Indra Kesuma Sinar Indra Kesuma SIREGAR, GALIH ARI WIRAWAN Siregar, Qurratu Ayuni Siregar, Wirda Zahra Siti Khadijah Nasution Siti Nur Arafah Sri Fajar Ayu Sugih Arto Pujangkoro Sugih Harto Pujangkoro Surbakti, Natalie Jessica Regina Suri, Tasha Ningtyas Surya Sevi Wijayanna Tobing Syafrizal Helmi Situmorang Syahfitri, Khofifah Dwi Tanti Novianti Tavi Supriana Tavi Supriana Tavi Supriana Thomson Sebayang Thomson Sebayang Wahyu Ario Pratomo Yaya Hasanah yeni absah Yeni Absah Yessi Claudia Sianipar Yusak Maryunianta Zednita Azriani