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Prihatin Lumbanraja
Fakultas Ekonomi, Jurusan Manajemen, Universitas Sumatera Utara Medan
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Journal : Riwayat: Educational Journal of History and Humanities

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The Influence of Workload and Service Innovation on Employee Performance with Work Engagement as an Intervening Variable at the Community Health Center (UPT Puskesmas) of Kuala Subdistrict, Langkat Regency Br Tarigan, Yuliana; Lumbanraja, Prihatin; Ramadhani, Vivi Gusrini
Riwayat: Educational Journal of History and Humanities Vol 8, No 3 (2025): July, Social Studies, Educational Research and Humanities Research.
Publisher : Universitas Syiah Kuala

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24815/jr.v8i3.46816

Abstract

The Puskesmas not only provides access to healthcare but is also expected to innovate according to local needs, especially in remote areas. However, limitations in human resources, facilities, and budgets often hinder the effectiveness of services. Therefore, the Puskesmas requires competent workforce to improve performance and service quality, with human resources being a key factor in the organization's success. This study aims to examine and analyze the influence of workload and service innovation on employee performance with work engagement as an intervening variable at the UPT Puskesmas Kecamatan Kuala, Langkat Regency. The research uses a quantitative approach. The population for this study consists of 129 employees of UPT Puskesmas Kecamatan Kuala, Langkat Regency, with the sampling technique used being saturated sampling, which is part of non-probability sampling, involving all 129 employees as the sample. The data analysis technique used in this study is descriptive statistical analysis and structural equation modeling (SEM). The results of this study show that Workload (X1) has a positive and significant effect on Employee Performance (Y), Service Innovation (X2) has a positive and significant effect on Employee Performance (Y), Work Engagement (Z) has a positive and significant effect on Employee Performance (Y), Workload (X1) has a positive and significant effect on Work Engagement (Z), Service Innovation (X2) has no effect on Work Engagement (Z), Workload (X1) has a positive and significant effect on Employee Performance (Y) through Work Engagement (Z), and Service Innovation (X2) has a positive and significant effect on Employee Performance (Y) through Work Engagement (Z) at UPT Puskesmas Kecamatan Kuala, Langkat Regency.
Co-Authors Abdul Rahim Matondang Amlys Syahputra Silalahi Amlys Syahputra Silalahi Ananda, Novita ANDRIANSYAH Anum, Putri Latifah Ardiansyah Toy, Jefry Arlina Nurbaity Lubis Arlina Nurbaity Lubis Aryanti, Meilisa Azzahra Syafitri Matondang, Ridha Bambang Bambang Beby Kendida Hasibuan Br Tarigan, Yuliana Chairun Nisa Cut Nizma Dalimunthe, Ritha F. Dwi Haryanto Endang Sulistya Rini Eqy Gusti Immanuel Saor Kembaren Erjan Fikry Antari Faizal Madya Fitri Ramadhani Fransiska, R. Meutia Giawa, Yohanes Ginting, Rini Troelin gresmita yulia situmorang Gulo, Famati Gulo, Yunuman Hagatha, Izuramana Harahap, Yunita Citra Sari Harefa, Oberlin Haryani Tri Puteri Hasman Hasibuan, Bebby Kandida Hasibuan, Beby Kendida Hidayat, Fajar Shidiq inaga, Anggun Tiur Ida S Isfenti Sadalia isfenti sadalia Iskandarini Isma Zulaiha Karen Tambunan Khaira Amalia Fachrudin Lase, Delipiter Lubis, Salwa Algia Mawarid Mardiyah Mardiyah Maria Damaianty Pasaribu Mastura, Mastura Mauly Purba, Mauly Meilita Tryana Sembiring, Meilita Tryana Muhammad Yalzamul Insan Nababan, Boy Chandra Nazaruddin Nilaywati, Rintan Nurul Fadhilah Onom, Jojor paham ginting Paula Tamba Pujiati Purnomo Wibowo, Rulianda Pynasthika, Qeisha Amaliah R Hamdani Harahap R. Hamdani Harahap Rachmawati, Siti Novia Radius Peranginangin Rahayu, Esty Budi Ramadani Ramadhani, Vivi Gusrini Retno Lestari Rintan Nilaywati Rosa Pangaribuan, Nani Safariani, Dewi Sembiring, Robert Sanjaya Sheila Galuh Syafira Siregar Siahaan, Elisabet Silalahi, Amlysh Syahputra Siregar, Hasan Sakti Sirojuzilam Hasyim Soekatendel, Eddy Sukaria Sinulingga Tanjung, Suci Rahmadani Theresia Berlian Afrida Tulus Andre Leonardo Vivi Gusrini Rahmadani Vivi Gusrini Rahmadani Pohan yeni absah yeni absah Yohana Sarah Margareth Br Simanjuntak Yunita Aritonang, Evawany