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All Journal Sosiohumaniora MediaTor: Jurnal Komunikasi Jurnal Kebijakan Publik Ilmu Administrasi Publik Mediator Jurnal Pendidikan Karakter JAWARA (Jujur, Adil, Wibawa, Amanah, Religius, Akuntabel) Jurnal Mirai Management Journal of Governance Journal Of Management Science (JMAS) Edutourism : Journal Of Tourism Reseach Jurnal Ilmiah Administrasi Connected: Jurnal Ilmu Komunikasi Mamangan Social Science Journal Journal of Public Representative and Society Provision Jurnal Penelitian Pendidikan Indonesia Jurnal Sosiologi Kontemporer Paradigma Journal of Administration Management Dynamics: International Journal of Management and Digital Sciences
Delly Mustafa
Universitas Pejuang Republik Indonesia
Arts Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences Other

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Journal : Sosiohumaniora

 1 
SERVICE QUALITY AND PERFORMANCE OF ACADEMIC ADMINISTRATION EMPLOYEES ON STUDENT SATISFACTION Delly Mustafa; Sitti Chaeriah Ahsan; Muhammad Aris; Risma Niswaty; Tunggul Prasodjo
Sosiohumaniora Vol 24, No 3 (2022): Sosiohumaniora: Jurnal Ilmu-Ilmu Sosial dan Humaniora, NOVEMBER 2022
Publisher : Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/sosiohumaniora.v24i3.40870

Abstract

Higher education institutions should guarantee student satisfaction, not only in academic services such as the teaching and learning process, but also include administrative services, administrative and academic processes. This study aims to determine and analyze the quality of service, determine and analyze the performance of academic administrative employees, determine and analyze the level of student satisfaction, determine the effect of service quality and academic staff performance on student satisfaction at the Faculty of Social Sciences. Science and Law, Universitas Negeri Makassar. The research method used is causal associative quantitative type, the total population is 4. 588 with a research sample of 98 respondents. Data collection techniques are questionnaires, observation, and documentation with data analysis using descriptive analysis and multiple linear regression analysis. The effect of service quality and performance of administrative staff on student satisfaction is 53.10%. The magnitude of the effect is 53.10%, indicating that service quality and performance affect student satisfaction at the Faculty of Social Sciences and Law (FIS-H), Universitas Negeri Makassar, other factors contribute 46.90 percent to student satisfaction.
SWOT -AHP AS A METHOD OF PUBLIC SERVICE STRATEGY Juharni Juharni; Syamsul Bahri; Delly Mustafa; Sitti Hardiyanti Arhas
Sosiohumaniora Vol 25, No 2 (2023): Sosiohumaniora: Jurnal Ilmu-Ilmu Sosial dan Humaniora, JULY 2023
Publisher : Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/sosiohumaniora.v25i2.46124

Abstract

SWOT-AHP helps companies to develop and plan strategic alternatives to overcome all the challenges faced. The purpose of this study is to determine the public service strategy of the Makassar Laboratory Center. This research is a quantitative research, using the SWOT-AHP approach to determine the right strategy in improving organizational performance. Data is collected from the documentation results and then analyzed according to SWOT-AHP stages.  The results of data processing show that in the item of strength, having an international standard TB lab is the most dominant strength possessed by BBLK Makassar, in the item of weakness, the biggest weakness is the organizational culture that still tends to be negative (rigid, individual, passive, lack of empathy in providing services, so efforts need to be made for the organization to carry out public services based on public excellent. While the most dominant opportunity to be utilized is information technology support, while the biggest threat faced by BBLK Makassar is the entry of foreign investors in laboratory services that have more sophisticated systems and equipment (the threat of global competition in the AFTA era). After the SWOT-AHP analysis, 4 strategies emerged, namely: increasing the promotion and technology-based information services, building an integrated information technology system, improving the quality and quantity of human resources, and maximizing tool utilization by adding new types of examinations.
Co-Authors A. Rizal A. Rizal AA Sudharmawan, AA Ada, Renzo Kalvien Palino Ahmad Syaekhu Amiruddin Amiruddin Anas, Ali Andi Rasyid Pananrangi Annisa Annisa Ansyar, Ansyar Any, Frederik Armawaty, Armawaty Asapa, Andi Faradhiba Dwi Julianti Ashariana Askar Askar, Askar Azmi, Chaerul B. Sore, Uddin Bamba, Mishel Cante, Slamet Riadi Dhani, Arung Djamil Hasyim Haedar Akib Hamka Hamka, Hamka Indriati Amirullah Ismail, Imran Jaya, Kesuma Juharni Juharni, Juharni Moh Sudi Muhammad Aris Muhammad Arman Muhammad Natsir Mallawi Muhammad Ridha Niswati , Risma Nur, Andi Cudai Nur Nurhaedah Nurhaedah Nuzlan Botutihe Oktavian, Hendrikus Petramanti, Petramanti Rijal Rijal Risma Niswaty Risma Niswaty Runtu, Veronica A. Samad, Muhammad Ahsan Siti Zaleha Soebarini Sitti Chaeriah Ahsan Sitti Hardiyanti Arhas Suaib, Ridha Sugralis Sugralis Suprianto Suprianto Syaekhu, Ahmad Syamsuddin Maldun Syamsul Bahri Syamsul Rijal Syarifuddin HS Tamaulina Br Sembiring Tompo, Natsir Tunggul Prasodjo