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All Journal Disease Prevention and Public Health Journal Jurnal Kesehatan Masyarakat Buletin Keslingmas Jurnal Pengabdian Kepada Masyarakat (Indonesian Journal of Community Engagement) JMM (Jurnal Masyarakat Mandiri) SELAPARANG: Jurnal Pengabdian Masyarakat Berkemajuan Jurnal Skala Kesehatan Jurnal Ners Jurnal Kesmas Untika Luwuk: Public Health Journal Yumary: Jurnal Pengabdian kepada Masyarakat Jurnal Kesehatan Masyarakat Mulawarman (JKMM) ENVIRONMENTAL OCCUPATIONAL HEALTH AND SAFETY JOURNAL Sehat Rakyat: Jurnal Kesehatan Masyarakat Jurnal Komprehenshif ANDIL Mulawarman Journal of Community Engagement ASSYIFA: Jurnal Ilmu Kesehatan Inovasi Teknologi Masyarakat Proceeding Mulawarman International Conference on Tropical Public Health Indonesian Journal of Global Health Research
Riyan Ningsih
Universitas Mulawarman
Agriculture, Biological Sciences & Forestry Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Dentistry Economics, Econometrics & Finance Education Engineering Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Medicine & Pharmacology Nursing Public Health Social Sciences Veterinary Other

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FAKTOR-FAKTOR YANG BERHUBUNGAN DENGAN KEPUASAN PASIEN LANSIA RAWAT INAP DI RSUD INCHE ABDOEL MOEIS SAMARINDA BERDASARKAN DIMENSI HCAHPS Fajar Prianto Nugroho; Iwan M. Ramdan; Riyan Ningsih
ASSYIFA : Jurnal Ilmu Kesehatan Vol. 4 No. 1 (2026)
Publisher : Forind Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62085/ajk.v4i1.180

Abstract

Elderly patient satisfaction is a crucial indicator of inpatient care quality. This study aims to analyze the relationship between each dimension of HCAHPS with the level of satisfaction of elderly inpatients at I.A. Moeis Regional General Hospital, Samarinda, and to identify the most dominant factors through multiple linear regression analysis. A cross-sectional design was employed with a sample of 170 elderly patients (≥60 years) admitted to RSUD Inche Abdoel Moeis Samarinda (January-December 2024). Consecutive sampling was used. The instrument was an adapted HCAHPS questionnaire, subjected to validity and reliability tests. Statistical analysis included descriptive, bivariate (Spearman's Correlation), and multivariate (Multiple Linear Regression) analyses after checking classic assumptions. Significance level was set at p < 0.05. Respondents (n = 170) had a mean age of 66.8 years (SD 4.3); 50.6% were female. Perceptions of nurse communication, doctor communication, hospital environment, overall care experience, and post-discharge information were generally very positive. Satisfaction distribution: 85.9% high, 11.8% moderate, 2.4% low. Bivariate analysis revealed that only nurse communication was significantly correlated with satisfaction (r = 0.427; p < 0.001). The regression model indicated nurse communication as the sole significant predictor (B = 0.455; p < 0.001), explaining 33.8% of the variance in satisfaction (R2 = 0.338). Communication is the most dominant factor associated with inpatient elderly patient satisfaction. Implication: enhancing nurses' interpersonal communication skills (empathy training, listening skills, geriatric communication).
ECOBRICK SEBAGAI SOLUSI DALAM MINIMASI LIMBAH PADAT DI KAWASAN WISATA PESISIR KABUPATEN BERAU Muhammad Aidil Fitrah; Vivi Filia Elvira; Syamsir Syamsir; Ayudhia Rachmawati; Riyan Ningsih; Blego Sedionoto; Sitti Badrah
JMM (Jurnal Masyarakat Mandiri) Vol 9, No 2 (2025): April
Publisher : Universitas Muhammadiyah Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31764/jmm.v9i2.29578

Abstract

Abstrak: Produksi limbah padat di kawasan wisata pesisir terus meningkat akibat perilaku dan praktik pengelolaan sampah yang tidak memadai sehingga menyebabkan pencemaran lingkungan pesisir. Salah satu solusi inovasi untuk minimasi limbah padat khususnya plastik secara sederhana melalui pembuatan ecobrick. Kegiatan pengabdian masyarakat ini bertujuan untuk meningkatkan pengetahuan dan keterampilan masyarakat dalam pengelolaan limbah padat di kawasan wisata pesisir Kab. Berau. Metode yang diterapkan dalam kegiatan pengabdian Masyarakat meliputi tahap persiapan, sosialisasi, simulasi praktik, serta monitoring dan evaluasi menggunakan instrumen pre-test dan post-test dengan jumlah sampel 13 Orang (n-13). Hasil evaluasi menunjukkan rata-rata pengetahuan masyarakat dari 76,92% pada pre-test menjadi 92,3% pada post-test, dengan peningkatan sebesar 15,38%. Berdasarkan hasil tersebut maka disimpulkan terdapat peningkatan pengetahuan masyarakat tentang pengelolaan limbah plastik menjadi ecobrick. Kegiatan ini diharapkan dapat memberikan kontribusi signifikan terhadap pengelolaan lingkungan yang berkelanjutan dan bernilai ekonomis di kawasan wisata pesisir.Abstract: Solid waste production in coastal tourism areas continues to increase due to inadequate waste management behavior and practices, causing pollution of the coastal environment. One of the innovative solutions for solid waste minimization, especially plastic, is simply through ecobricking. This community service activity aims to increase community knowledge and skills in solid waste management in the coastal tourism area of Teluk Sulaiman Village, Biduk-biduk District, Berau Regency. The methods applied in community service activities include the preparation stage, socialization, practical simulation, and monitoring and evaluation using pre-test and post-test instruments with a sample size of 13 people (n-13). The evaluation results show the average community knowledge from 76.92% in the pre-test to 92.3% in the post-test, with an increase of 15.38%. Based on these results, it is concluded that there is an increase in community knowledge about managing plastic waste into eco-bricks. This activity is expected to significantly contribute to sustainable environmental management and economic value in coastal tourism areas.
UPAYA PENINGKATAN KUALITAS MAKANAN MELALUI KURSUS HYGIENE SANITASI MAKANAN DI KANTIN UNIVERSITAS MULAWARMAN Riyan Ningsih; Blego Sedionoto; Ade Rahmad Firdaus
JMM (Jurnal Masyarakat Mandiri) Vol 8, No 1 (2024): Februari
Publisher : Universitas Muhammadiyah Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31764/jmm.v8i1.20457

Abstract

Abstrak: Masalah penjamah kantin Universitas Mulawarman banyak yang tidak memiliki sertifikat hygiene sanitasi makanan dan minuman padahal itu merupakan syarat jika mau mendirikan jasa makanan dan minuman salah satu penanggung jawabnya harus mempunyai sertifikat dari dinas yang berwenang. Tujuan dilaksanakan pengabdian ini adalah memberikan kursus hygiene sanitasi makanan pada penjamah kantin Unmul untuk meningkatkan kebersihan dan kualitas makanan di kantin unmul menjadi lebih baik. Pengabdian ini menggunakan metode pelatihan hygiene sanitasi makanan dan minuman kepada penjamah makanan di kantin Universitas Mulawarman sebelum dilakukan pelatihan diberikan pretest dan sesudah pelatihan diberikan posttest yang terdiri dari 10 pertanyaan pilihan ganda terkait dengan materi pelatihan. Mitra pendukung pengabdian ini adalah Dinas Kesehatan Kota Samarinda selaku pemateri 1 team yang terdiri dari 3 orang dan mitra peserta penjamah makanan kantin Unmul sebanyak 10 orang. Hasil sudah terlaksana pengabdian dengan baik dan lancar terjadi peningkatan skor pengetahuan 25,6%.Abstract: Food and beverage sanitation hygiene certificate even though it is a requirement if you want to establish a food and beverage service, one of the persons in charge must have a certificate from the authorized agency. The purpose of this service is to provide food sanitation hygiene courses to Unmul canteen handlers to improve the cleanliness and quality of food in the Unmul canteen for the better. This service uses a food and beverage sanitation hygiene training method to food handlers in the canteen of Mulawarman University before the training is given a pretest and after the training is given a posttest consisting of 10 multiple-choice questions related to the training material.this service partner is the Samarinda City Health Office as the speaker of 1 team consisting of 3 people and Unmul canteen food handlers as many as 10 people. The results have been carried out well and there has been an increase in knowledge score of 25.6%.
The Effect of Brand Image and Service Quality on Outpatient Loyalty Mediated by Patient Satisfaction Dini Adriyanti; Iwan M. Ramdan; Riyan Ningsih; Ida Ayu Indira Dwika Lestari; Blego Sedionoto
Indonesian Journal of Global Health Research Vol. 8 No. 4 (2026): Indonesian Journal of Global Health Research
Publisher : GLOBAL HEALTH SCIENCE GROUP

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37287/ijghr.v8i4.2348

Abstract

Patient loyalty is a strategic indicator for hospitals, particularly in mental health services where continuity of care is essential. This study analyzed the effect of brand image and service quality on outpatient loyalty mediated by patient satisfaction at RSJD Atma Husada Mahakam, a type A psychiatric referral hospital in East Kalimantan, Indonesia. An explanatory quantitative survey with a cross-sectional design was conducted among 200 outpatients selected using purposive sampling. Data were collected using a structured Likert-scale questionnaire measuring brand image, service quality, patient satisfaction, and patient loyalty. Data were analyzed using descriptive statistics, Pearson correlation, and partial least squares structural equation modeling (PLS-SEM) with SmartPLS. The measurement model met validity and reliability criteria, with AVE values ranging from 0.546 to 0.649 and composite reliability values ranging from 0.902 to 0.924. The structural model showed that brand image positively affected patient satisfaction (beta = 0.318; t = 3.934; p < 0.001) and loyalty (beta = 0.210; t = 2.920; p = 0.004). Service quality positively affected satisfaction (beta = 0.515; t = 7.648; p < 0.001) and loyalty (beta = 0.273; t = 4.042; p < 0.001). Patient satisfaction also had a positive effect on loyalty (beta = 0.408; t = 4.794; p < 0.001). Indirect effect testing confirmed that satisfaction significantly mediated the influence of brand image (beta = 0.130; t = 2.715; p = 0.003) and service quality (beta = 0.210; t = 4.113; p < 0.001) on loyalty. The findings indicate that strengthening service quality, maintaining a positive hospital image, and systematically managing patient satisfaction are central strategies for building outpatient loyalty in psychiatric hospital services.
Co-Authors Abda Abda Ade Rahmad Firdaus Adrianto, Ratno Ahmad Yusron, Ahmad Akhmad Azmiardi Anamnart, Witthaya Ananda Najla Syakira Putri Anggi Bagus Setiawan Atik Suhargiati Ayudhia Rachmawati Az Zahra, Yasmin Madani Bambang Irawan Blego Sedionoto Blego Sedionoto Blego Sedionoto Blego Sedionoto, Blego Dini Adriyanti Eka Putri Rahayu Elvira, Vivi Filia Faizah Faizah Fajar Prianto Nugroho Ida Ayu Indira Dwika Lestari Indah Puspitasari Iriyani K Iwan M. Ramdan Iwan Muhamad Ramdan Iwan Muhammad Ramdan Jaya Mualimin Masruroh1,2, Ah Yusuf3 , Nikmatur Rohmah4, Irfansyah Baharudin Pakki5 , Anita Dewi Prahastuti Prasojo6 , Qurnia Andayani1 , *Agung Dwi Laksono7 Morrin Choirunnisa Thohira Mubarak, Muhammad Ikhsan Al Muhammad Aidil Fitrah Muslikha, Indis Nafira Junaedi Nur Rohmah Nur Rohmah Nurul Rizkiana Tistania Paisal Akbar Putro, Ananda Najla Syakira Rahayu, Eka Putri Rahmat Bahtiar Rahmat Bakhtiar Ratih Wirapuspita Wisnuwardani Rini Astuti Wardhani Setiawan, Anggi Bagus Sitti Badrah Suhardi Suhardi Surianto, Heri Syamsir Syamsir Syamsir Syamsir Syamsir Syamsir Tiara Ulfa, Saskia Uli Makmun Hasibuan Veronika Vivi Filia Elvira Widyasari, Octy Widyasari, Octy Wirapuspita Wisnuwardani, Ratih