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Ika Safitri Windiarti
Universitas Muhammadiyah Palangkaraya
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Design and Evaluation of a Web-Based E-Commerce System for Optimizing MSME Business Processes Nuswantoro, Setio Ardy; Windiarti, Ika Safitri; Ulfi, Muhammad; Suwandini, Najwa Aulia
Insect (Informatics and Security): Jurnal Teknik Informatika Vol. 12 No. 01 (2026): Maret 2026
Publisher : Universitas Muhammadiyah Sorong

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33506/insect.v12i01.5024

Abstract

This research focuses on designing and evaluating a web-based e-commerce system intended to improve the business processes of Noor Laila UMKM in Palangka Raya City, Central Kalimantan. The development process applied the Waterfall methodology, consisting of stages such as requirements analysis, system design, implementation, and testing. Data were gathered through direct observation, interviews with the owner and two employees, along with documentation of transactions and financial records. The system was launched online via https://luwukcraft.com, allowing broader customer access. Regarding system evaluation, black-box testing confirmed that all 35 functional scenarios operated successfully with a 100% pass rate. The User Acceptance Test with 89 respondents produced an average rating of 4.5 out of 5, reflecting strong usability and alignment with user needs. Performance testing under 89 concurrent users recorded an average response time of 2.3 seconds, a 98% transaction success rate, and 99.2% system availability during the two-month trial. From a business standpoint, the system contributed significantly to operational improvements, including a 68% increase in order processing efficiency, an 83% reduction in data entry errors, a 92% faster financial reporting process, a 146% rise in weekly transactions, and a 40% increase in average sales. Overall, these results indicate that the implemented web-based e-commerce system effectively facilitates UMKM digital transformation, enhances workflow efficiency, and strengthens business competitiveness.
Co-Authors Achmad Rizal Kurniawan Agung Prabowo Agung Prabowo Agung Prabowo - STMIK Palangka Raya Aidin Najihi Amar Ma’ruf Amri, Irman Andriawan, Deden Auratania Hadisah Sugianto Bella Mailinda Citra Amalia Conti Morales, Alberto Emmanuel Deden Andriawan Desy Selawaty Diki Hidayat Doddy Teguh Yuwono Dwi Haryanto Dwi Haryanto Ellathodi, Mohammed Razi Fitriani Fitriani Hairil Anwar Haryadi Haryadi Haryadi - Hendra Hendra Irvan Irwandi Istiawan, Deden Jarinah, Jarinah Joko Pranoto, Wawan Junaedi, Ahyar Lutfi Ali Muharrom Maisu, Mr. Anat Meika, Ika Miftahurrisqi Miftahurrisqi Miftahurrisqi, Miftahurrisqi Miftahurrizqi Miftahurrizqi Miftahurrizqi Miftahurrizqi Miftahurrizqi Miftahurrizqi Miftahurrizqi, Miftahurrizqi Mita Sari Muh Ashari Muhammad Awaluddin Muhammad Haris Qamaruzzaman Muthoifin Norhalisa, Siti Norhayati Norjanah Siti Nurul Huda Nurul Huda Osman Musa, Eltom Ishaq Pebriansen, Yairus Pratama, Agus Priyanti, Rida Putri, Cici R Rosidin Rachmat Hidayat Rafii, Mohamad Rahmadana, Muhammad Akbar Ramadhan, Haris Hiqqal Robetson, Robetson Rommi Kaestria Sam'ani Sam'ani Santoso, Arif Gunawan Sartika, Nenden Suciyati Setio Ardy Nuswantoro Sholehah, Fitri Amalia Sujana, Asep Sulistyowati Sulistyowati Sutami Suwandini, Najwa Aulia Syamsul Bahri Ulfi, Muhammad Wawan Joko Pranoto Yaakub, Saleh Yelia, Cica Yeni Dwi Rahayu Zaenal Hakim