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All Journal Jurnal Teknologi dan Manajemen Informatika Equilibrium Journal of Accounting and Management Innovation Jurnal Inovasi Bisnis (Inovbiz) SENTRALISASI SEIKO : Journal of Management & Business EQIEN - JURNAL EKONOMI DAN BISNIS Jurnal Samudra Ekonomi dan Bisnis Jurnal Bisnis dan Akuntansi Jurnal Manajerial Maker: Jurnal Manajemen International Journal of Financial, Accounting, and Management Ecobisma (Jurnal Ekonomi, Bisnis dan Manajemen) Journal of Global Business and Management Review International Journal of Economics Development Research (IJEDR) Prosiding National Conference for Community Service Project Management Studies and Entrepreneurship Journal (MSEJ) Publik: Jurnal Manajemen Sumber Daya Manusia, Administrasi dan Pelayanan Publik Cakrawala Repositori Imwi Jurnal Manajemen Bisnis dan Keuangan International Journal of Business, Economics, and Social Development Journal of Accounting and Management Innovation Jurnal Manajemen dan Pemasaran Jasa Jurnal Ilmiah MEA (Manajemen, Ekonomi, dan Akuntansi) Journal of Business Studies and Management Review Mestaka: Jurnal Pengabdian Kepada Masyarakat Journal of Social Commerce Conference on Management, Business, Innovation, Education and Social Sciences (CoMBInES) Conference on Community Engagement Project (Concept) Social Engagement: Jurnal Pengabdian Kepada Masyarakat Madani: Jurnal Pengabdian Masyarakat dan Kewirausahaan Jurnal Pengabdian Sosial Asian Journal of Management, Entrepreneurship and Social Science Jurnal Pelayanan Masyarakat Jurnal Dinamika Manajemen Jurnal Manajemen Maranatha Jurnal Ilmu Manajemen
Evi Silvana Muchsinati
Universitas Internasional Batam
Religion Aerospace Engineering Agriculture, Biological Sciences & Forestry Arts Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Energy Engineering Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mechanical Engineering Public Health Social Sciences Other

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Journal : Conference on Community Engagement Project (Concept)

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Design Of Key Performance Indicator On Lawet Coffee Stellin Stellin; Evi Silvana Muchsinati
ConCEPt - Conference on Community Engagement Project Vol 3 No 1 (2023): Conference on Community Engagement Project
Publisher : Universitas Internasional Batam

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Abstract

Lawet Coffee is a business that engaged in the field of culinary that mainly focus on coffee which located in Nusantara Street, Tanjung Balai Karimun. This Lawet Coffee business is included as Small and Medium Enterprise (SME) that gives satisfaction and sustain the customers loyalties. However, this business has a problem regarding the performance evaluation of the employees, which could cause the business does not able to reach the target of sales and could end up the business need to be shut down forcefully. A method for evaluate the employees performances are necessarily needed, it will be effective and efficient by using a method called Balance Score Card which part of Key Performance Indicator. Result and surface is an internal and external of SWOT analysist method, result of mapping strategy and combination of the SWOT analysist results are a formation of KPI. Business partner is having changes regarding the KPI formula which necessarily created for helping the partner of the business in evaluating from internal side as well as external side. Suggestion for the next study or research, expected to be able to design long time period and short time period of sales targets in order to expand the partner business quality with the new innovation.
Penerapan Digitalisasi Marketing dan Pembangunan Brand Awareness pada Nasi Kari 1816 Evi Silvana Muchsinati; Jeanny Jeanny
ConCEPt - Conference on Community Engagement Project Vol 1 No 1 (2021): Conference on Community Engagement Project
Publisher : Universitas Internasional Batam

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Abstract

Rumah makan Nasi Kari 1816 didirikan oleh Pak Tian Sun pada tahun 2011. Lokasi dari rumah makan ini berada di Windsor Phase 1 Blok 2 No. 3. Sesuai dengan namanya menu utama dari rumah makan ini adalah nasi kari dan menu lainnya adalah nasi semur. Omset perbulan dari rumah makan ini sekitar Rp 16.000.000 sampai Rp 20.000.000. Di masa pandemi ini membawa dampak negatif terhadap rumah makan ini yaitu menurunnya tingkat penjualan. Selain itu sistem dan pendukung lainnya untuk efektivitas jual beli makanan kurang mendukung. Dalam kegiatan PKM ini penulis bertujuan untuk meningkatkan penjualan dan efektivitas jual beli dengan memanfaatkan Instagram, Grab-Food, design logo, design menu dan pemasangan spanduk. Dengan dilakukannya kegiatan ini penjualan pada Nasi Kari 1816 meningkat dengan omset Rp 17.500.000 sampai Rp 23.000.000 per bulan. Rekomendasi dari penulis adalah pemilik usaha dapat menambah atau memperbarui menu makanan dan memanfaatkan aplikasi online dengan maksimal.
LEGAL DOCUMENT PLANNING AT RM.ACHUN 178 Desy Desy; Evi Silvana Muchsinati
ConCEPt - Conference on Community Engagement Project Vol 3 No 1 (2023): Conference on Community Engagement Project
Publisher : Universitas Internasional Batam

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Abstract

Achun 178 restaurant is a business engaged in Chinese cuisine. This restaurant is located on Trikarsa Ekualita street, Batam. In running his business, the owner stated that there was a problem where this business did not yet have regulations and work contracts where previously there had been cases of employees resigning from the restaurant and opening a new restaurant with the same food recipes. To solve the problems faced by restaurants, the author proposes to assist these businesses in making legal documents consisting of business regulations and work contracts. Business regulations and work contracts that have been made contain the rights and obligations of employers and employees. This is made to align goals and provide harmony to work life at Achun 178 restaurant. Making this legal document is expected to help restaurants minimize problems that exist in the future.
IMPLEMENTATION OF CROSS FUNCTIONAL TRAINING AT SEOUL CAFÉ TANJUNGPINANG Evi Silvana Muchsinati; Shirley Shirley
ConCEPt - Conference on Community Engagement Project Vol. 2 No. 1 (2022): Conference on Community Engagement Project
Publisher : Universitas Internasional Batam

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Abstract

Seoul Café is one of the Micro, Small and Medium Enterprises (MSMEs) which is engaged in the culinary field by serving Korean specialties such as tteobokki, bibimbap, kimbap and other snacks that are produced by themselves to suit the taste of the Indonesian tongue. Seoul cafe is located on Jl. Soekarno Hatta, Tanjungpinang and has been operating for 2 years. However, since the COVID-19 pandemic, there has been an uncertain market demand for visitors to the Seoul Café, causing the human resources (HR) at the Seoul Café to be less organized, because as many as 40% of employees had to cut off employment due to the uncertainty of cafe visitors. The main goal that will be discussed in this practical work report is implementing cross functional training to increase the motivation for seoul café employees by creating a training module, the purpose of this training module is to improve workforce efficiency, performance quality, and better service to cafe customers and can be utilized as a learning knowledge, work attitudes in order to achieve certain work competencies. The module will be designed by using ADDIE model and will be handed over to related parties.
Design Of Key Performance Indicator On Lawet Coffee Stellin Stellin; Evi Silvana Muchsinati
ConCEPt - Conference on Community Engagement Project Vol. 3 No. 1 (2023): Conference on Community Engagement Project
Publisher : Universitas Internasional Batam

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Abstract

Lawet Coffee is a business that engaged in the field of culinary that mainly focus on coffee which located in Nusantara Street, Tanjung Balai Karimun. This Lawet Coffee business is included as Small and Medium Enterprise (SME) that gives satisfaction and sustain the customers loyalties. However, this business has a problem regarding the performance evaluation of the employees, which could cause the business does not able to reach the target of sales and could end up the business need to be shut down forcefully. A method for evaluate the employees performances are necessarily needed, it will be effective and efficient by using a method called Balance Score Card which part of Key Performance Indicator. Result and surface is an internal and external of SWOT analysist method, result of mapping strategy and combination of the SWOT analysist results are a formation of KPI. Business partner is having changes regarding the KPI formula which necessarily created for helping the partner of the business in evaluating from internal side as well as external side. Suggestion for the next study or research, expected to be able to design long time period and short time period of sales targets in order to expand the partner business quality with the new innovation.
Design Of An Employee Performance Assessment System At Pt. Tritan Metalindo Successful Evi Silvana Muchsinati; Monica Ella
ConCEPt - Conference on Community Engagement Project Vol. 4 No. 1 (2024): Conference on Community Engagement Project
Publisher : Universitas Internasional Batam

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Abstract

The aim of this activity is to help the company implement a performance appraisal system for all PT employees. Tritan Metalindo Success. Performance appraisals help companies make decisions with accurate and objective assessment results and help companies make decisions regarding career development for employees or even dismissal. Apart from that, it increases employee motivation to work better and meet the performance standards that have been set to achieve company goals. The method used is to provide output in the form of performance assessment indicators and work assessment forms that the company will use. The results of the activities were changes in the performance of the company's employees which increased due to increased productivity and profits at PT. Tritan Metalindo Success. Then one of the problems that occurred in the company was that the company's turnover rate decreased to only 7%, where there was an increase in the quality of employee work in the company
Implementation of SOP for Recruitment and Selection of New Employees at PT. Antasari Semesta to Increase Company Effectiveness Evi Silvana Muchsinati; Adeline Oktalia
ConCEPt - Conference on Community Engagement Project Vol. 4 No. 1 (2024): Conference on Community Engagement Project
Publisher : Universitas Internasional Batam

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Abstract

Antasari Semesta is a company engaged in expeditions that focuses on shipping goods to various destinations according to the sender's request. The company is located at the talks. Tering, Commercial Center Building, JL., Orchid Garden Complex. Based on the results of an interview with PT. Antasari Semesta, the company does not yet have SOPs to recruit the right employees. Thus, the author will design and update a new employee recruitment system that is more accurate and meets the criteria set by PT. Antasari Semesta. In carrying out this practical work, the author uses several methods, including conducting interviews, observations and documentation. The results of this recruitment and selection SOP intervention also have a positive impact on PT. Antasari Semesta shows that this recruitment and selection SOP can improve performance and develop the company through more qualified human resources.
Effective Recruitment and Selection Aspects at Apotek D'Farma Evi Silvana Muchsinati; Rano Ardiansyah
ConCEPt - Conference on Community Engagement Project Vol. 4 No. 1 (2024): Conference on Community Engagement Project
Publisher : Universitas Internasional Batam

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Abstract

Apotek D'Farma is a store that provides medicines, health products, and pharmaceutical services located at Ruko Bukit Kemuning DD 2 No.7 Mangsang, Batam, Riau Islands with 11 employees. The purpose of establishing this pharmacy is to ensure that every patient can effectively, safely, comfortably, and timely access the medicines they need. Currently, Apotek has a problem with a shortage of proper employees because it will expand the doctor's office. Because collaboration between pharmacies and physician practices can yield significant benefits for patients and businesses. In addition, there are competitors from other adjacent pharmacies so that employees who have competence and expertise in the field of medicine are needed. Based on the above problems, the recruitment and selection process is very necessary, so that the pharmacy will get the expected employees in accordance with their competence
Developed Standard Operating Procedures for Work Discipline and Customer Service at UMKM Milan Collection Kho, Catherine; Evi Silvana Muchsinati
ConCEPt - Conference on Community Engagement Project Vol. 5 No. 1 (2025): Conference on Community Engagement Project
Publisher : Universitas Internasional Batam

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37253/concept.v5i1.11623

Abstract

UMKM Milan Collection faced several operational problems, such as inconsistent employee discipline and different ways of serving customers because there were no written guidelines. These issues affected the daily workflow, service quality, and made it difficult for the owner to supervise employee performance. To solve these problems, the project used the PDCA (Plan–Do–Check–Act) method and carried out observations, interviews, document analysis, and direct evaluations. As a result, two important Standard Operating Procedures (SOPs) were created: the Work Discipline SOP and the Customer Service SOP. These SOPs provide clear rules for attendance, work ethics, customer interactions, handling complaints, and transaction procedures, so that all work activities become more consistent and transparent. After socializing the SOPs and implementing them on-site, the business saw many improvements. Employees became more disciplined, followed work schedules, and delivered more consistent service to customers. The owner also found it easier to supervise the team. Customers received more professional and uniform service. Overall, the results show that SOPs play an important role in improving operational efficiency, strengthening professionalism, increasing customer satisfaction, and supporting long-term stability for small businesses like Milan Collection.
Co-Authors Abdul Muiz Adeline Oktalia Adi Neka Fatyandri Aliandrina, Dessy Alif Ananda Pratama Andrew Andrew Antony Sentosa April Lyvia Aqika Nisa Fadillah Ayu Widia Sari Charlie Wijaya Chichi Nabilah Della Fairly Della Fairly Desy Desy Devlin Wang Dulfi, Saidah Eason Prisco Ella Triana Wirawan Ella, Monica Emilya, Emilya Evander William Fatma Tri Lestari Fatyandri, Adineka Febrika Febrika Fiona Fiona Frandika Antonius Saputra Guo, Bernard Haris Yukie Hendi Hendi Iveren Monica Jeanny Jeanny Jenetha Kartika Jeremy Kent Jesson Lim Jessyka Jessyka Jollin Jollin, Jollin Jose Manuel Budiman Kelvin Kho, Catherine Leonardo Leonardo Lina Lina Lutfi Setia Wahyudi Haqiqiali Maharani, Delby Marcerllina Teo Marcerllina Teo Mashita Ayuni Mea, Yuliana Lenda Melson Melson Metta Tjia Mey, Nabila Arinov Michelle Michelle Monica Ella Muhammad Tan Abdul R.H Murni Murni Natalia Lorien Nerissa Arviana Oda I.B Hariyanto Oda IB Hariyanto Oktalia, Adeline Ong, Emilya Priscilla, Yuddy Giovanna Ramadhan Syah Putra Rano Ardiansyah Rano Ardiansyah Resnika Resnika Riche Yulianingsih Riesquita, Eriva Rio Renaldo Prasena Sabella, Delfina Muthia Saidah Dulfi Salwa, Helen Senly Senly Sentoso, Antony Septia Febriani Shechah Majesty Shirley Shirley Siti Rohani Stella Stella Stellin Stellin Syafira Nur Faatihah Tan Le Xuan Thea Evanglista br. Surbakti Tiara Plorist Sibarani Tiffanny Tiffanny Togatorop , Icha Heriaty Veronika Desi M.M Panjaitan Viona Angelina Wenny Wijaya, Antonio Tantra Willy Efander Willyanto, Lia Windi Regina Anggia Putri Wisnu Yuwono Wulan Angreni Xuan, Tan Le Yaacob, Teh Zaharah Yuliana Lenda Mea Yunianti, Ernis