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Diana Putri
Institut Pertanian Bogor
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Journal : MDP Student Conference

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Transformasi Balanced Scorecard di Era AI: Integrasi Cybersecurity dan Digital Sustainability untuk Ketangguhan UMKM Putri, Diana; Slamet, Slamet
MDP Student Conference Vol 5 No 2 (2026): The 5th MDP Student Conference 2026
Publisher : Universitas Multi Data Palembang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35957/mdp-sc.v5i2.15287

Abstract

The transition to Industry 5.0 necessitates AI adoption among Small and Medium Enterprises (SMEs), yet introduces critical vulnerabilities in cybersecurity and digital sustainability. Traditional Balanced Scorecard (BSC) frameworks are increasingly inadequate due to their reliance on lagging financial indicators and strategic blindness toward intangible digital risks. This study reconstructs the BSC by integrating cybersecurity and digital environmental metrics to enhance organizational resilience. Employing a mixed-methods approach comprising a Systematic Literature Review, Delphi technique, and comparative case studies the research formulates an "AI-Era Balanced Scorecard." Empirical results demonstrate that this predictive-adaptive framework significantly outperforms traditional models, reducing Mean Time to Response (MTTR) by 91.6% and improving energy efficiency by 18%. Furthermore, the model increased customer retention to 85% and reduced phishing vulnerability from 35% to 5%, confirming its necessity for SME sustainability in the digital economy
Co-Authors Abdurahman . ADRIANI ADRIANI Afdal Afdal, Afdal Aldino Andriani, Aida Andriansyah Andriansyah Anggraini, Nur Wahyu Anjani, Aulia Anni Susilowati Arifin Puji Widodo Arisandi, Bustomi Artamevia, Rhevita Asep Ahmad Sopandi Aziz, Umar Bin Abdul Basri, M. Hasan Daniela, Annisa Azzahra Dewi Fitriani Effendi, Pranoto Eko Wiyono Fernanda, Ivan Aditya Fristiani, Arista Kurniasari Budi Habibie, Zulqoidi R. Hasibuan, Pendi Hendriyana Hendriyana Hermawan, Aries Hikmah, Annisa Nurul Idris Idris Iskandar, Joko Jamaliah Hasballah Juniardi Akhir Putra Lulu Nurdini, Lulu Marinda Machdar, Nera Marlini Marlini Mashudi , Mashudi Melia Sari, Melia Musradinur Musradinur Ningtyas, Rani Kusuma Nisrina, Hanaan Nofita, Nofita Nor Rahma Rizka Nugraha, Diana Fiqi Nurhasanah, Nining Nuryati, Tutty Oksiana Jatiningsih Panggayuh, Vertika Pertiwi, Yessi Praktiko, Praktiko Pratiwi, Rianti Retnosari, Dyah Silvian Revalina, Desy Rosa, Farah Rossa, Elia Rudi Santoso, Rudi Saddam Husein, Saddam Sari, Hesti Purnama Setianingrum, Novita Shiddiqi, Qifni Yasa' Ash Slamet . Sucahyo, Eko Syahputra, Kalungga Jagad Syahrul R. Syamsu Arlis Tin Indrawati Tutik Tutik Ulsafitri, Yellyta Umami, Tiara Mulsa Wahyudi Siswanto Wardhani, Aprilia Putri Kusuma Wati, Salmi Wulan, Wulandari Yaqin, Moh Ainul Yuni Pratiwi Yuni Sandra Pratiwi Zahra, Miftahul Annisa Zulfani Sesmiarni Zuliana, Hendrik