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Journal : Jurnal Manajemen dan Pemasaran Jasa

Fostering innovative work behavior of employees in the tourism industry: Strategies for successful remote tourism during the COVID-19 pandemic Taufiqur Rachman; Rina Anindita; Nabila Noor Izmi; Cristofer Ewaldo; Fitriana Rezki; Emanuela Tasya Andini
Jurnal Manajemen dan Pemasaran Jasa Vol. 15 No. 2 (2022): September
Publisher : Lembaga Penerbit Fakultas Ekonomi dan Bisnis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25105/jmpj.v15i2.13573

Abstract

Due to the COVID-19 Pandemic, in September 2020, the number of domestic and foreign tourists visiting Indonesia decreased by 88.9% to 153,498 people from 1.38 million people in the same period in 2019. The Research Objective is to examine the effect of Employee Engagement on Innovative Work Behavior, which requires Creativity as a mediator, and the effect of Remote Working as a moderator in the Tourism Service Industry. The study was carried out with the survey method using online questionnaires distributed from January 2022 to February 2022. The participants in this study are practitioners in the tourism service industry who are also members of the Indonesian Tourism Industry Association (GIPI). The participants came from 55 cities in Indonesia and worked remotely during the pandemic. First, this study shows good engagement with the employee does not increase innovative work behavior directly. Second, good employee engagement can increase creativity from the employee. Third, good employee creativity can foster innovative work behavior. Fourth, remote working does not moderate the correlation between employee engagement and creativity. Fifth, employee creativity mediates the correlation between employee engagement and innovative work behavior.
Fostering innovative work behavior of employees in the tourism industry: Strategies for successful remote tourism during the COVID-19 pandemic Rachman, Taufiqur; Anindita, Rina; Noor Izmi, Nabila; Ewaldo, Cristofer; Rezki, Fitriana; Andini, Emanuela Tasya
Jurnal Manajemen dan Pemasaran Jasa Vol. 15 No. 2 (2022): September
Publisher : Lembaga Penerbit Fakultas Ekonomi dan Bisnis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25105/jmpj.v15i2.13573

Abstract

Due to the COVID-19 Pandemic, in September 2020, the number of domestic and foreign tourists visiting Indonesia decreased by 88.9% to 153,498 people from 1.38 million people in the same period in 2019. The Research Objective is to examine the effect of Employee Engagement on Innovative Work Behavior, which requires Creativity as a mediator, and the effect of Remote Working as a moderator in the Tourism Service Industry. The study was carried out with the survey method using online questionnaires distributed from January 2022 to February 2022. The participants in this study are practitioners in the tourism service industry who are also members of the Indonesian Tourism Industry Association (GIPI). The participants came from 55 cities in Indonesia and worked remotely during the pandemic. First, this study shows good engagement with the employee does not increase innovative work behavior directly. Second, good employee engagement can increase creativity from the employee. Third, good employee creativity can foster innovative work behavior. Fourth, remote working does not moderate the correlation between employee engagement and creativity. Fifth, employee creativity mediates the correlation between employee engagement and innovative work behavior.
Co-Authors ., Ardi ., Ashury Achmad Yasir Baeda Adiputra, Ristiyanto Adnan, Septian Rahmat Alie, Muh. Zubair Alkhaer, Ilham Andini, Emanuela Tasya Andriadi, Andi M. Rezky Arafat, Andi Muhammad Alfian Arief Suwandi Arifki, Muhammad Alif Alim Arsyad Thaha, Muhammad Ashury - Ashury, Ashury Assidiq, Fuad Mahfud Awal, Muhammad Andika Samudera Ayu Novia Lestari, Putri Ayyub Ansyari B, Muhammad Bambang Soegijono Budhy Kurniawan Chairul Paotonan Cristofer Ewaldo Daeng Paroka Damayant, Riska dj, ashury Dundu, Denis Restuardi Eko Yusroni Emanuela Tasya Andini Ewaldo, Cristofer Faizin, Agus Fauzan, Dzaky Feby Z Octafani Firman Husain Firman Husain Fitriana Rezki Ganding Sitepu Habibi Palippui Haryo Dwito Armono Hasdinar Umar Idsan, Muhammad Akhsal Indah Puspita Sari, Indah Puspita Iphov Kumala Sriwana Irfaniyanti, Irfaniyanti Irma Handayani, Irma Istianto B Rahardja Jalil, Jalil Jatikusumo, Amarilis Jesica Jepni D. A Jumadi Jumadi Juswan - Juswan . Juswan Sade Juswan, Juswan Kasba, Putri Sriwahyuni Kriyo Sambodho Kurniawan, Abdi M. Derajat Amperajaya M. Derajat Amperajaya Makmur, Irfan Maming, Muhammad Idhil Masri, Andi Muhammad Maulid Muhajirin Muhajirin Muhammad Fadly Muhammad Zubair M Alie Muhammad Zubair Muis Alie Muhammad Zubair Muis Alie, Muhammad Zubair Muhiddin, Amir H. Murdopo, Ragil Musfirah Cahya Fajrah Nabila Noor Izmi Nasir, Andi Mega Mustika Nisa, Mu’minatung Nofi Erni Nofi Erni Nofi Erni Nofi Erni Noor Izmi, Nabila Nur, Fitrahwati Pairunan, Teguh Pata’dungan, Geby Phady, Adriani Prasetyo, Adil Farhan Purnama, Bulan Rachmi, Nur Rahim, Fitri Ramadani Rahmat, Nabila Ainun Nur Ramasari, Dian Reskiyanti, Reskiyanti Restuardi Dundu, Denis Rezki, Fitriana RILLA GANTINO Rina Anindita Rizky, Zakinah Roesfiansjah Rasjidin Sabaruddin Rahman Safitri Safitri Savhanta Tonapa, Royh Septian Rahmat Adnan Septian Rahmat Adnan Shirly Wunas Sitti Hijraini Nur Soeratno, Soeratno Sriwana, Nur Mutia Suci, Indah Melati Suleman, Siti Arifaini Suleman, Yuliani Suriamihardja, Dadang Suriamiharja, Dadang A. Suyono Suyono Syaifullah, Muh Syamsuri, A. M. Syamsuri, Andi Makbul Thaha, Arsyad Timang, Novrian Yosua Ujang Juwardi Utama, Muhammad Furqan Lizak Watunglawar, Darmiolla Natasia Widianingrum, Windi WPT, Ari Anggrani Yudha Pratama, Andi Zubair Muis Alie, Muhammad Zulfikar Zulfikar Zulfikar, Ananda Muhammad