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All Journal Jurnal Siasat Bisnis Syntax Literate: Jurnal Ilmiah Indonesia JURNAL EKONOMI PENDIDIKAN DAN KEWIRAUSAHAAN JURNAL VISIONIDA Ekonomi dan Bisnis Business Management Analysis Journal (BMAJ) JIMF (JURNAL ILMIAH MANAJEMEN FORKAMMA) Journal of Social Science Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences Dinasti International Journal of Economics, Finance & Accounting (DIJEFA) Quantitative Economics and Management Studies International Journal of Business, Technology, and Organizational Behavior (IJBTOB) Ilomata International Journal of Social Science International Journal of Engagement and Empowerment (IJE2) Batara Wisnu : Indonesian Journal of Community Services Yudishtira Journal : Indonesian Journal of Finance and Strategy Inside Bureaucracy Journal : Indonesia Journal of Law and Social-Political Governance International Business and Accounting Research Journal Jurnal Dekonstruksi Journal of Social Science International Research of Multidisciplinary Analysis Journal of Management, Economic, and Financial
Iwan Kresna Setiadi
Universitas Pembangunan Nasional Veteran Jakarta
Religion Aerospace Engineering Agriculture, Biological Sciences & Forestry Arts Humanities Automotive Engineering Chemistry Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Immunology & microbiology Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Mathematics Physics Social Sciences Other

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Kualitas Kerja dan Kepemimpinan Perempuan Muslim, Jenni Ferlina; Setiadi, Iwan Kresna
Dekonstruksi Vol. 10 No. 04 (2024): Jurnal Dekonstruksi Volume 10.4
Publisher : Gerakan Indonesia Kita

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54154/dekonstruksi.v10i04.278

Abstract

Penelitian ini bertujuan untuk mengkaji pengaruh kesetaraan gender, keamanan pekerjaan, dan peluang karir terhadap kualitas kerja, dengan kepemimpinan perempuan sebagai variabel moderasi. Studi ini dilakukan di Kementerian Lingkungan Hidup dan Kehutanan, yang merupakan salah satu instansi pemerintah yang merespon kesetaraan gender dengan baik dengan tingkat penilaian kinerja yang tinggi secara objektif dan transparan. Metode penelitian yang digunakan dengan pendekatan kuantitatif. Data dikumpulkan melalui kuesioner yang disebarkan kepada pejabat perempuan eselon 2, 3 dan 4 di kementerian tersebut. Analisis data dilakukan dengan menggunakan teknik regresi moderasi untuk melihat penguatan pengaruh dari variabel-variabel independen terhadap variabel dependen melalui variabel moderasi. Hasil penelitian menunjukkan bahwa kesetaraan gender, keamanan pekerjaan, dan peluang karir secara signifikan mempengaruhi kualitas kerja. Selain itu, kepemimpinan perempuan terbukti memperkuat pengaruh 2 variabel: keamanan pekerjaan, dan peluang karir terhadap kualitas kerja. Temuan ini mengindikasikan bahwa keberadaan pemimpin perempuan yang efektif dapat meningkatkan dampak positif dari keamanan pekerjaan, dan peluang karir terhadap kualitas kerja karyawan.
Improving Motor Vehicle Insurance Claim Efficiency Using Value Stream Mapping Yudana, I Made Balik; Wurjaningrum, Febriana; Hidayat, Taufiq; Setiadi, Iwan Kresna
Ilomata International Journal of Social Science Vol. 7 No. 1 (2026): January 2026
Publisher : Yayasan Ilomata

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61194/ijss.v7i1.1977

Abstract

This study aims to evaluate and improve the efficiency of the motor vehicle insurance claim process at PT Asuransi Jasaraharja Putera (JRP) through the implementation of Lean Management using Value Stream Mapping (VSM). Data were collected through field observations, in-depth interviews, and analysis of claim documentation from 2021 to 2024. The Current State Map revealed that the average claim completion time was 86 days, significantly exceeding the company’s Service Level Agreement (SLA) of 14 working days. By applying seven VSM tools such as Process Activity Mapping (PAM), Quality Filter Mapping (QFM), and Decision Point Analysis (DPA), the study found that 46% of total activities were non-value-added (NVA). Major inefficiencies were identified in redundant data entry, prolonged approval processes, and manual document handling. The redesigned Future State Map proposes digital process integration and automation to eliminate waste and reduce cycle time. A Fishbone analysis identified six key sources of inefficiency related to human factors, methods, machines, materials, environment, and measurement. The optimized process is projected to reduce claim processing time by approximately 40% and improve customer satisfaction. Overall, this research highlights the novelty of applying VSM for digital process optimization in Indonesia’s insurance industry, demonstrating its effectiveness in enhancing operational efficiency and supporting digital transformation.
Co-Authors A. Heri Iswanto Ade Irni Rizka Agus Kusmana Alfatih S. Manggabarani Ali, Syarif Aliyudin, Muhammad Aratika, Juni Ari Prasetyo Asti Kuwaitiningsih Desmintari Dianwicaksih Arieftiara Fadhlurrahmah, Sitti Nur Azmi Faisal Marzuki Fenny B.N.L Tobing Ferry Koesindratmono Fitri Wijayanti Hanisa Putri Pratama Huridi, Muhammad Hanafia Jaka Wijaya Kusuma JUBAEDAH JUBAEDAH, JUBAEDAH Jubaedah Nawir Kharenina Augustine, Annisa Lia Agustina, Lia Mahendra Kusuma, Ramadhani Mahendro Sumardjo Maria Assumpta Wikantari Mulyantini, Sri Mulyono, Santosa Imam Muslim, Jenni Ferlina Napoleon Sinaga Niken Diah Fitriana Nobelson, Nobelson Nur Supriyadi, Yudi Nurul Hermina Pangestuti, Dewi Cahyani Praptiningsih Praptiningsih Prasetyo Hadi Pratala, Esaka Pratiwi, Endah Andriani Puji Lestari Tarigan Purnomo Edi Sasongko Purwanto Widodo Putra, Andri Muharizal Rafif Zuhairrahman Renny Husniati Shinta, Nurendah Siwi Nugraheni Sugara, Asep Sugianto Sugianto Susanto, Eko Budi Taufiq Hidayat Wahana, Arwansa Wahyudi Wahyudi Wahyudi Wahyudi Wanti Mindari Winarto, Edy Windriyanti, Wiwin Yoko Tristiarto Yudana, I Made Balik YUDI NUR SUPRIADI YULFIKA ANINDYA FARHA Yusuf, Azhar Maulana