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Iwan Kresna Setiadi
Universitas Pembangunan Nasional Veteran Jakarta
Religion Aerospace Engineering Agriculture, Biological Sciences & Forestry Arts Humanities Automotive Engineering Chemistry Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Immunology & microbiology Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Mathematics Physics Social Sciences Other

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Kualitas Kerja dan Kepemimpinan Perempuan Muslim, Jenni Ferlina; Setiadi, Iwan Kresna
Dekonstruksi Vol. 10 No. 04 (2024): Jurnal Dekonstruksi Volume 10.4
Publisher : Gerakan Indonesia Kita

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54154/dekonstruksi.v10i04.278

Abstract

Penelitian ini bertujuan untuk mengkaji pengaruh kesetaraan gender, keamanan pekerjaan, dan peluang karir terhadap kualitas kerja, dengan kepemimpinan perempuan sebagai variabel moderasi. Studi ini dilakukan di Kementerian Lingkungan Hidup dan Kehutanan, yang merupakan salah satu instansi pemerintah yang merespon kesetaraan gender dengan baik dengan tingkat penilaian kinerja yang tinggi secara objektif dan transparan. Metode penelitian yang digunakan dengan pendekatan kuantitatif. Data dikumpulkan melalui kuesioner yang disebarkan kepada pejabat perempuan eselon 2, 3 dan 4 di kementerian tersebut. Analisis data dilakukan dengan menggunakan teknik regresi moderasi untuk melihat penguatan pengaruh dari variabel-variabel independen terhadap variabel dependen melalui variabel moderasi. Hasil penelitian menunjukkan bahwa kesetaraan gender, keamanan pekerjaan, dan peluang karir secara signifikan mempengaruhi kualitas kerja. Selain itu, kepemimpinan perempuan terbukti memperkuat pengaruh 2 variabel: keamanan pekerjaan, dan peluang karir terhadap kualitas kerja. Temuan ini mengindikasikan bahwa keberadaan pemimpin perempuan yang efektif dapat meningkatkan dampak positif dari keamanan pekerjaan, dan peluang karir terhadap kualitas kerja karyawan.
Improving Motor Vehicle Insurance Claim Efficiency Using Value Stream Mapping I Made Balik Yudana; Febriana Wurjaningrum; Taufiq Hidayat; Iwan Kresna Setiadi
Ilomata International Journal of Social Science Vol. 7 No. 1 (2026): January 2026
Publisher : Yayasan Ilomata

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61194/ijss.v7i1.1977

Abstract

This study aims to evaluate and improve the efficiency of the motor vehicle insurance claim process at PT Asuransi Jasaraharja Putera (JRP) through the implementation of Lean Management using Value Stream Mapping (VSM). Data were collected through field observations, in-depth interviews, and analysis of claim documentation from 2021 to 2024. The Current State Map revealed that the average claim completion time was 86 days, significantly exceeding the company’s Service Level Agreement (SLA) of 14 working days. By applying seven VSM tools such as Process Activity Mapping (PAM), Quality Filter Mapping (QFM), and Decision Point Analysis (DPA), the study found that 46% of total activities were non-value-added (NVA). Major inefficiencies were identified in redundant data entry, prolonged approval processes, and manual document handling. The redesigned Future State Map proposes digital process integration and automation to eliminate waste and reduce cycle time. A Fishbone analysis identified six key sources of inefficiency related to human factors, methods, machines, materials, environment, and measurement. The optimized process is projected to reduce claim processing time by approximately 40% and improve customer satisfaction. Overall, this research highlights the novelty of applying VSM for digital process optimization in Indonesia’s insurance industry, demonstrating its effectiveness in enhancing operational efficiency and supporting digital transformation.
PERAN MEDIASI KEPUASAN KERJA PADA PENGARUH SELF-EFFICACY DAN KOMPETENSI TERHADAP KINERJA KARYAWAN INDUSTRI KREATIF DI JABODETABEK Iwan Kresna Setiadi; Siti Hidayati; Guntur Syahputra Saragih; Muhaswad Dwiyanto
Yudishtira Journal : Indonesian Journal of Finance and Strategy Inside Vol. 6 No. 2 (2026): Yudishtira Journal : Indonesian Journal of Finance and Strategy Inside
Publisher : Gapenas Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53363/yud.v6i2.195

Abstract

This study aims to analyze the influence of self-efficacy and competence on employee performance, with job satisfaction as a mediating variable, in the creative industry in the Greater Jakarta area. The study employs an explanatory quantitative approach. The sample consisted of 385 employees in the creative industry in the Greater Jakarta area, selected using purposive sampling based on the study’s criteria. Data were collected via a Likert-scale questionnaire and analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM) with SmartPLS 4 software. The analysis included an evaluation of the measurement model and the structural model, as well as testing of direct and indirect effects through bootstrapping procedures. The results indicate that self-efficacy and competence have a positive effect on job satisfaction. Job satisfaction also has a positive effect on employee performance. Conversely, self-efficacy and competence do not have a significant direct effect on performance. Job satisfaction was found to mediate the effects of self-efficacy and competence on performance through an “indirect-only” mediation pattern. The indirect effect of competence is greater than that of self-efficacy. The novelty of this study lies in identifying job satisfaction as an affective mechanism that transforms personal beliefs and actual capacity into performance within the context of the creative industry in the Greater Jakarta area. Implications: Organizations need to integrate competency development, self-efficacy enhancement, job design, rewards, organizational support, and increased job satisfaction to maintain creativity, adaptability, consistent quality, and sustainable employee performance in a dynamic, competitive, collaborative, and project-based work environment
The Influence of Corporate Culture and Employee Readiness in Realizing the Vision of PT. Citilink with Employee Wellbeing as a Moderating Variable Adnan Husna Yusuf; Iwan Kresna Setiadi; Jubei Levianto
Ilomata International Journal of Management Vol. 7 No. 2 (2026): April 2026
Publisher : Yayasan Sinergi Kawula Muda

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61194/ijjm.v7i2.1996

Abstract

This study examined the relationship between corporate culture and employee readiness within the strategic framework of PT Citilink Indonesia’s vision to become a world-class low-cost carrier, with employee wellbeing included as a moderating variable. A quantitative research design was used, employing Partial Least Squares Structural Equation Modeling (PLS-SEM) on survey data collected from 250 employees across multiple directorates. The analysis showed that corporate culture had a significant positive effect on employee readiness, with the structural model demonstrating substantial explanatory power. Employee readiness was identified as an essential driver of organizational adaptability, enabling the company to align more effectively with strategic transformation goals. Employee wellbeing strengthened the effect of corporate culture on readiness, indicating that employees with higher emotional, social, psychological, and financial wellbeing were more likely to internalize organizational norms and respond proactively to change. These findings contribute to the literature by providing empirical evidence of the moderating role of wellbeing in cultural–behavioral dynamics within Indonesia’s aviation industry. Practically, the study underscores the importance of integrating corporate culture initiatives with sustainable wellbeing programs to enhance resilience, engagement, and competitiveness in increasingly dynamic airline environments.
Co-Authors A. Heri Iswanto Ade Irni Rizka Adnan Husna Yusuf Agus Kusmana Alfatih S. Manggabarani Ali, Syarif Aliyudin, Muhammad Aratika, Juni Ari Prasetyo Asti Kuwaitiningsih Desmintari Dianwicaksih Arieftiara Fadhlurrahmah, Sitti Nur Azmi Faisal Marzuki Fenny B.N.L Tobing Ferry Koesindratmono Fitri Wijayanti Guntur Syahputra Saragih Hanisa Putri Pratama Huridi, Muhammad Hanafia I Made Balik Yudana Jaka Wijaya Kusuma JUBAEDAH JUBAEDAH, JUBAEDAH Jubaedah Nawir Jubei Levianto Kharenina Augustine, Annisa Levianto, Jubei Lia Agustina, Lia Mahendra Kusuma, Ramadhani Mahendro Sumardjo Maria Assumpta Wikantari Muhaswad Dwiyanto Mulyantini, Sri Mulyono, Santosa Imam Muslim, Jenni Ferlina Napoleon Sinaga Niken Diah Fitriana Nobelson, Nobelson Nur Supriyadi, Yudi Nurul Hermina Pangestuti, Dewi Cahyani Praptiningsih Praptiningsih Prasetyo Hadi Pratala, Esaka Pratiwi, Endah Andriani Puji Lestari Tarigan Purnomo Edi Sasongko Purwanto Widodo Putra, Andri Muharizal Rafif Zuhairrahman Renny Husniati Shinta, Nurendah Siti Hidayati Siwi Nugraheni Sugara, Asep Sugianto Sugianto Susanto, Eko Budi Taufiq Hidayat Wahana, Arwansa Wahyudi Wahyudi Wahyudi Wahyudi Wanti Mindari Winarto, Edy Windriyanti, Wiwin Yoko Tristiarto YUDI NUR SUPRIADI YULFIKA ANINDYA FARHA Yusuf, Adnan Husna Yusuf, Azhar Maulana