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Model Pelayanan Resep dalam Upaya Peningkatan Kecepatan Penyelesaian Resep di Rumah Sakit Tarumajaya Putri Batenia; Aprilita Rina Yanti Eff; Mohamad Reza Hilmy
Jurnal Ilmu Manajemen Terapan Vol. 7 No. 3 (2026): Jurnal Ilmu Manajemen Terapan (Januari - Februari 2026)
Publisher : Dinasti Review Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jimt.v7i3.7791

Abstract

Dunia farmasi modern saat ini tengah menghadapi tantangan peningkatan beban kerja dengan sumber daya yang terbatas, sehingga manajemen waktu dan kepatuhan prosedural menjadi faktor kritis dalam menjamin keselamatan pasien dan mutu pelayanan. Penelitian ini menggunakan pendekatan kualitatif deskriptif dengan tujuan untuk memahami secara mendalam fenomena keterlambatan penyelesaian resep di Instalasi Farmasi Rumah Sakit Tarumajaya melalui interaksi sosial, perilaku kerja, dan konteks organisasi. Responden ialah apoteker/tenaga teknis kefarmasian/ administrasi farmasi Teknik pengumpulan data dilakukan secara triangulatif, meliputi observasi partisipatif dan wawancara. Metode analisis data terdiri atas tiga tahapan utama yaitu reduksi data, penyajian data, penarikan kesimpulan. Berdasarkan hasil observasi dan wawancara mendalam ditemukan bahwa standar pelayanan kefarmasian secara formal telah diterapkan, tetapi belum dijalankan secara konsisten pada jam sibuk. Seluruh apoteker memahami alur pelayanan resep sesuai standar operasional prosedur, namun dalam praktik sering terjadi penggabungan tahapan, penghilangan pemeriksaan ulang, dan tidak dilakukannya pencatatan HTKP (harga, timbang, kemas, penyerahan) ketika beban kerja meningkat. Hal ini menunjukkan adanya kesenjangan antara standar operasional prosedur formal dan praktik kerja aktual di Instalasi Farmasi Rumah Sakit Tarumajaya. Keterbatasan sumber daya kefarmasian menjadi penyebab utama keterlambatan penyelesaian resep. Jumlah apoteker dan tenaga teknis kefarmasian tidak sebanding dengan volume resep harian yang mencapai ±313 resep. Rasio apoteker terhadap jumlah pasien rawat inap dan rawat jalan belum memenuhi ketentuan Permenkes No. 72 Tahun 2016, sehingga menyebabkan beban kerja tinggi dan terjadinya kemacetan terutama pada tahap skrining dan penyaluran.
Development of Efficient Essential Medicine Inventory Control Model Using ABC, VEN, EOQ, and ROP Methods Mellani Pratiwi; Rina Mutiara; Aprilita Rina Yanti
Harmony Management: International Journal of Management Science and Business Vol. 3 No. 1 (2026): International Journal of Management Science and Business
Publisher : International Forum of Researchers and Lecturers

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70062/harmonymanagement.v3i1.539

Abstract

The management of essential drug inventory is a strategic component of hospital pharmaceutical services because it directly influences service continuity, cost efficiency, and the overall quality of healthcare delivery. Poor inventory control can result in excessive stock accumulation, increased risk of drug expiration, inefficient budget utilization, and potential drug shortages that may compromise patient care. This study aims to evaluate the effectiveness of essential drug inventory control at Pekerja General Hospital by applying the ABC-VEN, Economic Order Quantity (EOQ), and Reorder Point (ROP) methods. It also examines differences in inventory management efficiency between 2024 and 2025 based on inventory value, cost of goods sold (COGS), and Inventory Turnover Ratio (ITOR). A mixed-methods approach with a sequential explanatory design was used. Quantitative analysis involved a paired sample t-test comparing inventory data from 2024–2025, while qualitative data were collected through in-depth interviews and analyzed thematically using NVivo. The findings reveal a significant improvement in inventory management in 2025 (p < 0.05), reflected in reduced inventory value and COGS, along with an increased ITOR. However, the implementation of ABC-VEN, EOQ, and ROP methods has not been fully integrated, and challenges such as limited human resources and procurement bureaucracy persist.In conclusion, although inventory control became more efficient in 2025, further integration of inventory methods and strengthening of human resource capacity are necessary to ensure sustainable improvements.
UJI SITOTOKSIK EKSTRAK ETANOL 50% DAUN KITOLOD (Isotoma longiflora (L.) Presl.) TERHADAP SEL KANKER SERVIKS (Ca Ski Cell Line) SECARA IN- VITRO yanti, Aprilita rina
Farmasains : Jurnal Ilmiah Ilmu Kefarmasian Vol. 3 No. 1 (2016)
Publisher : Universitas Muhammadiyah Prof. DR. HAMKA

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Kitolod (Isotoma longiflora (L.) Presl.) Is a traditional medicinal plant which is efficacious as anticancer. Empirically kitolod had been used  by Indonesian people for the treatment of cancer, but this remains to be proven scientifically through research. The objective of this research was to determine the cytotoxic activity of 50% Ethanol Extract of Kitolod leaves (Isotoma longiflora (L.) Presl) at a concentration of 25 mg / mL, 50 mg / mL, 75 mg / mL, and 125 mg / mL against cervical cancer cells (Ca Ski Cell Line) in vitro assay using red natural methods.Results of Cytotoxic assay  shows that  IC50 values 50% Ethanol Extract of Kitolod leaves (Isotoma longiflora (L.) Presl) in Ca Ski Cell Line  is  55.78 ug / mL. Ethanol extract  at  concentration of 25 mg / mL, 50 mg / mL, 75 mg / mL, and 125 mg / mL have cytotoxic effecst against cervical cancer cells (Ca Ski Cell Line) and extract at a concentration of 125 ug / mL indicates the largest percentage of cell death.
The Role of Patient Experience in Improving Revisit Intention Among General Outpatients in District Hospital Hans Yurian Effendy; Aprilita Rina Yanti; Intan Silviana Mustikawati
International Journal of Economics, Management and Accounting Vol. 3 No. 1 (2026): International Journal of Economics, Management and Accounting
Publisher : Asosiasi Riset Ekonomi dan Akuntansi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/ijema.v3i1.1202

Abstract

In response to the evolving landscape of public healthcare services, hospitals are expected not only to maintain operational efficiency but also to adapt to the shifting needs and expectations of patients as healthcare consumers. The presence of non-BPJS patients in regional public hospitals plays a strategic role not only contributing to revenue diversification but also reflecting service quality, institutional competitiveness, and shaping public perception. The declining trend in outpatient visits by general patients at RSUD Balaraja over the past three years highlights the need to understand the factors influencing consumer behavior in determining revisit intentions. This study examines the effect of co-creation and hospital image on the revisit intention of outpatient general patients at RSUD Balaraja, with patient experience as a mediating variable. The research employed a quantitative explanatory design involving 278 outpatient general patients selected through purposive sampling. Data were collected via structured questionnaires and analyzed using Structural Equation Modeling–Partial Least Squares (SEM-PLS). The results indicate that patient experience plays a significant mediating role in shaping revisit intention among general outpatients at RSUD Balaraja. These findings confirm that patient experience serves as a central factor in post-service evaluation processes, which ultimately drive patients’ intention to return. Therefore, hospitals need to enhance patient involvement in service processes (co-creation), improve public perception of institutional image (hospital image), and develop patient-centered service systems as a key strategy to increase revisit intention among general outpatients.
Pengaruh Electronic Word of Mouth dan Digital Marketing Terhadap Revisit Intention yang Dimediasi Hospital Image Pada Pasien Rumah Sakit X Bogor Sari Putri Utami; Aprilita Rina Yanti; Hasyim, Hasyim
Jurnal Ekonomi Manajemen Sistem Informasi Vol. 6 No. 2 (2024): Jurnal Ekonomi Manajemen Sistem Informasi (November - Desember 2024)
Publisher : Dinasti Review

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jemsi.v6i2.3572

Abstract

Jumlah kunjungan merupakan hal penting bagi karena akan berdampak pada keberlanjutan pengelolaan operasional rumah sakit. Permasalah di RS X Bogor ialah menurunnya tingkat kunjungan ulang serta kurangnya niat pasien untuk berkunjung ulang. Tujuan Penelitian adalah memberikan solusi bagi upaya peningkatan jumlah kunjungan rumah sakit dengan melakukan identifikasi terhadap faktor-faktor yang menyebabkan berkurangnya niat kunjungan ulang. Penelitian menggunakan desain kuantitatif kausalitas yang menganalisis pengaruh sebab akibat beserta analisis deskriptif menggunakan three box method. Metode pengambilan sampel menggunakan purposive sampling yang dibatasi dengan kriteria inklusif. Jumlah responden sebanyak 220 pasien. Metode analisis data menggunakan partial least square equation modeling. Hasil penelitian menunjukkan electronic word of mouth masing-masing berpengaruh positif terhadap hospital image dan revisit intention. Digital marketing masing-masing berpengaruh positif terhadap hospital image dan revisit intention. Hospital image berpengaruh positif terhadap revisit intention. Penelitian selanjutnya dapat memperluas cakupan ruang di tingkat kota atau yang lebih besar guna menggeneralisasikan hasil penelitian. Penelitian selanjutnya dapat menggunakan pasien khusus BPJS atau Non BPJS saja untuk melihat perbedaannya.