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All Journal Jurnal Pamator : Jurnal Ilmiah Universitas Trunojoyo Madura Mutiara Medika: Jurnal Kedokteran dan Kesehatan Jurnal Manajemen Kesehatan Indonesia International Journal of Nursing and Health Services (IJNHS) Journal of Multidisciplinary Academic Unnes Journal of Public Health YARSI Medical Journal Jurnal Riset Kesehatan Poltekkes Depkes Bandung Jurnal Manajemen Informasi Kesehatan Indonesia (JMIKI) Indonesian of Health Information Management Journal (INOHIM) Dinasti International Journal of Education Management and Social Science PREPOTIF : Jurnal Kesehatan Masyarakat Journal of Nursing and Public Health (JNPH) Journal of Social Science Jurnal Health Sains Jurnal Pengabdian kepada Masyarakat Nusantara NUCLEUS: Jurnal Sains dan Teknologi Health Publica : Jurnal Kesehatan Masyarakat Jurnal Ilmiah Teunuleh: The International Journal of Social Sciences Co-Value : Jurnal Ekonomi, Koperasi & Kewirausahaan International Journal of Science and Society (IJSOC) Formosa Journal of Science and Technology (FJST) Journal of Comprehensive Science Public Health and Safety International Journal (PHASIJ) Journal of Hospital Management Journal of Social Science Ezra Science Bulletin Influence: International Journal of Science Review Jurnal Medika Nusantara Vitalitas Medis : Jurnal Kesehatan Dan Kedokteran Inovasi Kesehatan Global International Journal of Patient Safety and Quality Jurnal Cinta Nusantara
RATNA INDRAWATI
Universitas Esa Unggul
Religion Arts Humanities Biochemistry, Genetics & Molecular Biology Chemistry Computer Science & IT Decision Sciences, Operations Research & Management Dentistry Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Health Professions Immunology & microbiology Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Medicine & Pharmacology Nursing Physics Public Health Social Sciences Veterinary Other

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Work Engagement as a Mediator of Organizational Citizenship Behavior towards Patient Safety Culture at Hospital X Jakarta Novadiana, Novadiana; Arrozi, MF; Indrawati, Ratna
Formosa Journal of Science and Technology Vol. 3 No. 3 (2024): March 2024
Publisher : PT FORMOSA CENDEKIA GLOBAL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55927/fjst.v3i3.8606

Abstract

The aim of this research is to obtain empirical evidence of the influence of psychological capital and organizational citizenship behavior on patient safety culture with work engagement as an intervening variable. This research uses an explanatory causality method with. The population of all health workers at Hospital X Jakarta is 108 people. The sampling technique uses the Non-Probability Sampling method, by distributing questionnaires to all samples, which are then analyzed using Structural Equation Modeling (SEM). The test results show that psychological capital, organizational citizenship behavior, and work engagement simultaneously influence patient safety culture at RS X Jakarta. Psychological capital and work engagement have been proven to influence patient safety culture. However, organizational citizenship behavior has no effect on patient safety culture at Hospital X Jakarta. Psychological capital and organizational citizenship behavior have a significant effect on work engagement at RS X Jakarta. Work engagement is proven to be a mediator in the influence of organizational citizenship behavior on patient safety culture. The novelty of this research is a study contribution to fill the gap that occurs from work engagement as a mediation from Organizational Citizenship Behavior to Patient Safety Culture
Comparative Analysis of Perceptions of Doctors, Management, Nurses and Patients on the Use of the Enhanced Recovery After Caesarean Surgery Method Based on the Concept of Perceived Value Tamon, Oktavian; Hasyim; Indrawati, Ratna; Erni, Nofi
International Journal of Science and Society Vol 6 No 2 (2024): International Journal of Science and Society (IJSOC)
Publisher : GoAcademica Research & Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54783/ijsoc.v6i2.1111

Abstract

In this era of modernization, several companies, one of which is hospitals, are adopting E-Service Quality because currently patients prefer services that are quickly accessible wherever and whenever they are, so this adds to the main function of a service. One of the services of the Obstetrics and Gynecology unit, especially the delivery service using the ERACS (Enhanced Recovery After Caesarean Surgery) method, is a surgical procedure that increases profits for hospital Agencies. So, it can influence consumer value perceptions, perceived quality and hospital imAge and patient satisfaction. The aim of this research is to analyze differences in perceptions between the components of doctors, management, nurses and patients based on perceived value in implementing ERACS actions. This research method uses a quantitative research approach, survey method and the type of research is hypothesis testing with descriptive analysis and comparative analysis. The sampling technique used was a saturated sampling technique. The number of samples used was 50 respondents. The research results show that the Mann Whitney test analysis on the combination of all components which compares benefits and costs, shows that the p-value is 0.000 (p < 0.05), meaning there is a significant difference between benefits and costs on the combination of all components. It can be concluded that there is a significant difference between benefits and costs in the doctor, management, nurse and patient components.
THE ROLE OF PATIENT SATISFACTION QUALITY IN MCU PATIENT LOYALTY AT BEKASI PRIVATE HOSPITAL Nanda Putra; Tantri Yanuar Rahmat Syah; Ratna Indrawati
Jurnal Cinta Nusantara (JCN) Vol. 2 No. 02 (2024): JURNAL CINTA NUSANTARA
Publisher : CV. Bunda Ratu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63754/jcn.v2i02.45

Abstract

Patient loyalty is an important behavior possessed by patients as users of hospital services. Loyalty patients can benefit the Hospital. Loyalty is obtained as a manifestation of perceived brand image, hospital empathy and patient satisfaction that is obtained from quality service. The purpose of this study was to analyze the relationship between brand image, hospital empathy, patient satisfaction and MCU patient loyalty at X Hospital. This research method uses a quantitative approach, using a cross-sectional design, sampling technique with purposive sampling, with a total sample of 349 respondents. The results of the bivariate analysis, with chi-square analysis, showed that there was a relationship between brand image and patient loyalty, with a p-value (0.000<0.05), there is a relationship between Hospital empathy and patient loyalty, p-value (0.000<0.05) and there is a relationship between patient satisfaction and patient loyalty with a p-value (0.000<0.05). The results of the multivariate analysis showed that the most dominant variable was patient satisfaction with a p-value (0.001) and odds-ratio (2.071). The conclusion in this study is the importance of brand image, hospital empathy and patient satisfaction in creating a loyal patient attitude. Hospital management must evaluate patient loyalty on an ongoing basis, as a basic consideration in developing strategies to provide quality services. The results of the multivariate analysis showed that the most dominant variable was patient satisfaction with a p-value (0.001) and odds-ratio (2.071). The conclusion in this study is the importance of brand image, hospital empathy and patient satisfaction in creating a loyal patient attitude. Hospital management must evaluate patient loyalty on an ongoing basis, as a basic consideration in developing strategies to provide quality services. The results of the multivariate analysis showed that the most dominant variable was patient satisfaction with a p-value (0.001) and odds-ratio (2.071). The conclusion in this study is the importance of brand image, hospital empathy and patient satisfaction in creating a loyal patient attitude. Hospital management must evaluate patient loyalty on an ongoing basis, as a basic consideration in developing strategies to provide quality services. Keywords: Brand Image, Empathy, Satisfaction, Loyalty, MCU.
Effective Communication and Transformational Leadership Influenced on Patient Safety Culture among Inpatient Nurses Permatasari, Gilang; Indrawati, Ratna; Ramadhan, Yanuar
International Journal of Nursing and Health Services (IJNHS) Vol. 8 No. 6 (2025): International Journal of Nursing and Health Services (IJHNS)
Publisher : Alta Dharma Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35654/ijnhs.v8i6.896

Abstract

Background: Patient Safety Culture plays an important role in reducing the incidence of accidents and injuries in the workplace, especially in hospitals. Objective: The study aimed to examine the effect of effective communication and motivation on patient safety culture with transformational leadership as an intervening variable on nurses in the inpatient room at Dr. Dradjat Prawiranegara Hospital. Method: A quantitative study with a cross-sectional approach was applied in this study for 83 nurses. The data was analyzed using the Structural Equation Model (SEM). Result: The result found that there is significantly affect between effective communication and motivation on patient safety culture with transformational leadership among nurses. Conclusion: The findings in this study indicated that effective communication on patient safety culture, and motivation on transformational leadership are the most dominant, and have a significant positive influence on transformational leadership in the inpatient room. Recommendation: It is recommended that hospital management strengthen effective communication systems among nurses and between nurses and leadership teams. For future research, longitudinal and experimental designs are recommended to examine the causal relationships between communication, motivation, and transformational leadership on patient safety culture over time  
THE MEDIATING ROLE FROM WORK MOTIVATION TOWARDS THE IMPLEMENTATION OF CORPORATE GOVERNANCE AND RSUD X'S PERFORMANCE Riastuti Dyah Ayu Damayanti; Ratna Indrawati; Mus Aida
Dinasti International Journal of Education Management And Social Science Vol. 3 No. 1 (2021): Dinasti International Journal of Education Management and Social Science (Octob
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31933/dijemss.v3i1.987

Abstract

RSUD X is a public organization which provides health services for patients and it is required to provide those services in accordance with the standards set by the Ministry of Health of the Republic of Indonesia and the Hospital Accreditation Commission and strive to implement corporate governance to optimize its performance. This research aims to analyze the affect from the implementing corporate governance and transformational leadership style to the performance of RSUD X through work motivation as an mediating variable. This research with a quantitative and survey method used the questionnaires and audit data. The population is all employees of the State Civil Apparatus at RSUD X, which are service personnel and management/administration staff. The sampling technique that used in this research was disproportionate stratified random sampling with a sample size of 200 respondents. The data analysis method through SEM-AMOS. And the research results found: There is a simultaneous and partial affect which caused by the implementation of corporate governance, transformational leadership style and work motivation to the RSUD X performance; There is a partial positive significant affect between the implementation of corporate governance and transformational leadership style on work motivation at RSUD X. Managerial implications: By improving SIMRS, communication systems and remuneration systems.
Co-Authors Agus Munandar Aida, Mus Alkatiri, Fauzi Ahmad Anastina Tahjoo Andry Andry ANDRY, ANDRY Angela Anjelier Antonius TS Prabowo Aprilita Rina Yanti Eff Asida, Diyah Ayu Aprilia, Citra Caesario Satria Putra, Alfin Castra, Carsiti Nuryadi Christian Elizar Cintya Elvira Purba Cri Sajjana Prajna Wekadigunawan Damayanti, Riastuti Dyah Ayu DARYANTI DARYANTI Desvi Anggrianda Dewi Oktaviani, Dewi Dewi, Nisvi Dian, Wahyu Dian, Wahyuni Edward Dian Suwito Eka Widya Rita P. Endang Ruswanti Endang Ruswanti Endang Ruswanti Feni Endah Trisnawati Fikri Hanif Fitriawati, Rahayu Hardi Pratiwi, Dita Hasyim Hasyim Hasyim Hasyim Hasyim Herey, Peter Herisa Anjani Hosizah Hosizah Imam Santoso Indah Maulina Dewi Indradewa, Rhian Intan Silviana Mustikawati Johanes Johanes, Johanes Kusumapradja, Rokiah Laurensia Brigitta Astinawati lestari, intan ayu Marshella Synthia Mersy Delty Kainama MF. Arrozi Adhikara Muhamad Chudri Wardana Muhammad Fachruddin Arrozi Adhikara Muhammad Ishak Mulyani , Erry Yudhya Mus Aida Nadia Shabrina Amalia Nanda Putra Natsir Nugroho Nofi Erni Nofierni, Nofierni Novadiana, Novadiana Nurhayati Achmad Ratina Nurrohman Hardiansyah Nurrohman, Taupik Palit, Selvyana C. Permatasari, Gilang Peter Herey Pravitasari Pravitasari Pravitasari Prieely, Chyntia Ramadhanil, Ferdy Ratih Pratiwi Rian Adi Pamungkas Rian Adi Pamungkas Riastuti Dyah Ayu Damayanti Riedho Agustian Rina Anindita Rina Mutiara Rosyid, Ainur Rudy Dwi Nyoto, Rudy Dwi Sarantie, Ade Selamat Semerdanta Pusaka Simarmata, Tioma Lusi Septiana Solihah, Maratu Sukmo Hadi Nugroho Sunaryanto, Ketut Susanthy, Adhita Susanti Susanti Susilo Kurniawan Yeo Tahjoo, Anastina Tamon, Oktavian Tantri Yanuar Rahmat Syah Tari Mardiana Thea Tania Triana, Silvi Utami, Luciana Mery Wahyuni Dian Purwati Widjaja, Lily Wijaya, Kalis Satya Yanuar Ramadhan Yoga Satria Widjaya Yudwi Erisha