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All Journal Jurnal Pamator : Jurnal Ilmiah Universitas Trunojoyo Madura Mutiara Medika: Jurnal Kedokteran dan Kesehatan Jurnal Manajemen Kesehatan Indonesia International Journal of Nursing and Health Services (IJNHS) Journal of Multidisciplinary Academic Unnes Journal of Public Health YARSI Medical Journal Jurnal Riset Kesehatan Poltekkes Depkes Bandung Jurnal Manajemen Informasi Kesehatan Indonesia (JMIKI) Indonesian of Health Information Management Journal (INOHIM) Dinasti International Journal of Education Management and Social Science PREPOTIF : Jurnal Kesehatan Masyarakat Journal of Nursing and Public Health (JNPH) Journal of Social Science Jurnal Health Sains Jurnal Pengabdian kepada Masyarakat Nusantara NUCLEUS: Jurnal Sains dan Teknologi Health Publica : Jurnal Kesehatan Masyarakat Jurnal Ilmiah Teunuleh: The International Journal of Social Sciences Co-Value : Jurnal Ekonomi, Koperasi & Kewirausahaan International Journal of Science and Society (IJSOC) Formosa Journal of Science and Technology (FJST) Journal of Comprehensive Science Public Health and Safety International Journal (PHASIJ) Journal of Hospital Management Journal of Social Science Ezra Science Bulletin Influence: International Journal of Science Review Jurnal Medika Nusantara Vitalitas Medis : Jurnal Kesehatan Dan Kedokteran Inovasi Kesehatan Global International Journal of Patient Safety and Quality Jurnal Cinta Nusantara
RATNA INDRAWATI
Universitas Esa Unggul
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HUBUNGAN GAYA KEPEMIMPINAN VISIONER DENGAN PENINGKATAN MANAJEMEN MUTU DAN KESELAMATANPASIEN DI KLINIK DENKESYAH 01.04.03 PEKANBARU 2025 Fitriawati, Rahayu; Indrawati, Ratna
PREPOTIF : JURNAL KESEHATAN MASYARAKAT Vol. 9 No. 2 (2025): AGUSTUS 2025
Publisher : Universitas Pahlawan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/prepotif.v9i2.45539

Abstract

Peningkatan mutu pelayanan kesehatan sangat dipengaruhi oleh peran kepemimpinan, khususnya kepala ruangan atau pimpinan klinik yang berperan penting dalam implementasi sistem manajemen mutu dan budaya keselamatan pasien. Gaya kepemimpinan visioner dipandang sebagai pendekatan strategis untuk meningkatkan mutu dan keselamatan pelayanan. Penelitian ini bertujuan menganalisis hubungan antara gaya kepemimpinan visioner dengan manajemen mutu dan keselamatan pasien di Klinik Denkesyah 01.04.03 Pekanbaru. Penelitian ini menggunakan desain kuantitatif cross-sectional dengan analisis korelasi. Sampel diambil secara total sampling, melibatkan 23 responden. Hasil analisis menunjukkan hubungan sangat kuat antara kepemimpinan visioner dan keselamatan pasien (r = 0,933; p = 0,000).  Terdapat hubungan antara kepemimpinan visioner dan mutu pelayanan (r = 0,662; p = 0,001). Terdapat hubungan antara keselamatan pasien dan mutu pelayanan (r = 0,626; p = 0,002). Nilai R² 0,465–0,886, yang berarti kepemimpinan visioner dapat menjelaskan variasi manajemen mutu dan keselamatan pasien hingga 88,6%. Temuan ini menunjukan peran pemimpin visioner dalam membangun budaya mutu dan keselamatan. Disarankan adanya pelatihan kepemimpinan dan manajemen mutu bagi seluruh staf dan pimpinan pelayanan kesehatan.
Enhancing Nursing Careers: The Role of Training and Work Environment Through Clinical Competence in X Sukabumi Hospital Simarmata, Tioma Lusi Septiana; Indrawati, Ratna; Johanes, Johanes
International Journal of Nursing and Health Services (IJNHS) Vol. 8 No. 4 (2025): International Journal of Nursing and Health Services (IJHNS)
Publisher : Alta Dharma Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35654/ijnhs.v8i4.881

Abstract

Background: Career development for healthcare professionals, particularly nurses, is a crucial aspect of Human Resource Management (HRM) in hospitals. At X Sukabumi Hospital, only 1.8% of the 159 nurses successfully advanced in their careers, despite the majority having more than 10 years of experience. Objective: This study examines the impact of training and work environment on nurses' career development, with clinical competence as a mediating variable. Method: A quantitative associative design with a cross-sectional approach was employed, using a questionnaire for data collection. The sample consisted of 159 nurses, and data were analyzed using the Three-Box Method and Structural Equation Modeling (SEM) with PLS v.03, incorporating T-tests and F-tests. Result: findings reveal that training, work environment, and clinical competence significantly influence nurses' career development (F-statistic = 86.55 > F-table = 2.81). However, training alone does not directly impact career development (p-value = 0.309), while the work environment has a significant effect (p-value = 0.000). Both training and work environment significantly influence clinical competence (p-value = 0.000), which in turn positively affects career development (p-value = 0.009). Furthermore, clinical competence plays a key mediating role (p-value= 0.018). Conclusion: In conclusion, training and work environment influence nurses' career development through clinical competence at X Sukabumi Hospital
The Role of Customer Engagement Influenced Brand Image, Advertising, and Patient Experience on Customer Delight of Outpatients in Hospital X Palit, Selvyana C.; Indrawati, Ratna; Pamungkas, Rian Adi
International Journal of Nursing and Health Services (IJNHS) Vol. 8 No. 4 (2025): International Journal of Nursing and Health Services (IJHNS)
Publisher : Alta Dharma Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35654/ijnhs.v8i4.883

Abstract

Background: This research originates from a preliminary survey indicating that while most BSD area residents are aware of Hospital X, there is potential to enhance both the quality of its services and the extent of its utilization within the community. Objective: The aim of this study was to examine brand image, advertising, and patient experience on customer delight, with customer engagement serving as a mediating variable among Hospital outpatient population. Method: The study employed a quantitative approach using a cross-sectional design. The target population included all patients who had received care at Hospital X's Internal Medicine outpatient department in the past six months, though the exact number of patients is unknown. Using purposive sampling and the Lemeshow formula, 99 respondents were selected. Data was gathered through questionnaires and analyzed using the three-box method combined with multiple linear regression. Result: The findings demonstrate that brand image, advertising, and patient experience influence customer delight, with customer engagement as a mediating factor. However, brand image and advertising do not significantly affect customer engagement or customer delight among Hospital X's outpatients. Conversely, patient experience has a notable direct impact on both customer engagement and customer delight. Additionally, customer engagement directly enhances customer delight. Conclusion: Patient experience emerges as the most influential factor in boosting customer engagement and delight, whereas advertising is the least impactful in achieving these outcomes
The Role of Employee Retention in Improving Sustainable Employee Performance at Proklamasi Ent Hospital BSD Feni Endah Trisnawati; Muhammad Fachruddin Arrozi Adhikara; Ratna Indrawati
Inovasi Kesehatan Global Vol. 2 No. 4 (2025): November: Inovasi Kesehatan Global
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/ikg.v2i4.2415

Abstract

Sustainable employee performance is one of the important factors in achieving organizational competitive advantage. This study is based on the trend of declining performance in 2023 at the Proklamasi BSD ENT Hospital. The purpose of this study is to analyze the effect of human resource development and ambidexterous leadership on sustainable employee performance with job retention as an intervening variable. This type of research includes quantitative causality design. The population used is permanent employees who have worked for more than 3 years. The sampling technique is saturated sampling totaling 101 people. The data collection technique uses a questionnaire, the analysis method uses Structural Equation Modeling with the help of SPSS AMOS 26. The results of the analysis prove that simultaneously human resource development, ambidexterous leadership has a positive effect on sustainable employee performance and job retention as an intervening variable. The importance of additional training and support, improving communication regarding educational opportunities, evaluating how tasks are carried out and ensuring employees have an appropriate workload.
Pengaruh Layanan Poliklinik Online Telemedicine Terhadap Kepuasan Pasien Di Rumah Sakit Khusus Kelas A Jakarta Nurrohman, Taupik; Indrawati, Ratna
Jurnal Pengabdian kepada Masyarakat Nusantara Vol. 4 No. 4 (2023): Jurnal Pengabdian kepada Masyarakat Nusantara (JPkMN)
Publisher : Lembaga Dongan Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Penelitian ini bertujuan untuk mengetahui pengaruh pelayanan telemedicine poliklinik online terhadap kepuasan pasien di Rumah Sakit Khusus Kelas A Jakarta yang dilakukan dengan cara survei pada bulan April 2023 kepada pasien-pasien poliklinik online. Model penelitian menerapkan dari penelitian sebelumnya dengan menambahkan variabel loyalitas, pengambilan data responden dilakukan secara purposive sampling dengan responden 189 pasien Poliklinik online. Setelah data terkumpul maka diolah dengan metode Structural Equation Modelling (SEM) yang menggunakan software aplikasi SmartPLS. Beberapa temuan dalam penelitian ini bahwa penggunaan telemedicine memiliki pengaruh positif terhadap variabel Harapan (Expectation), Diskonfirmasi (Disconfirmation), Kinerja (Performance), Kesenangan (Enjoyment) yang berkontribusi untuk memprediksi Kepuasan (Satisfaction) pasien pada poliklinik online. Dari 9 Hipotesis yang dikembangkan semua hipotesis berpengaruh positif. Model hasil ini memiliki akurasi yang besar sehingga perlu dikembangkan pada penelitian. Terdapat rekomendasi yang menyarankan kepada manajemen rumah sakit dan rekomendasi untuk penelitian selanjutnya.
Perencanaan Keuangan Pada Pengembangan Lean Hospital Di Rsj Dr. Soe-harto Heerdjan Daryanti, Daryanti; Rahmat Syah, Tantri Yanuar; Sunaryanto, Ketut; Indrawati Lestariani, Ratna
Jurnal Pengabdian kepada Masyarakat Nusantara Vol. 4 No. 4 (2023): Jurnal Pengabdian kepada Masyarakat Nusantara (JPkMN)
Publisher : Lembaga Dongan Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55338/jpkmn.v4i4.2030

Abstract

Untuk mendapatkan perencanaan dan penyusunan anggaran yang tepat, Anda harus membandingkan dan menganalisis biaya yang sebenarnya dan yang dianggarkan. Hal ini dapat membantu manajemen menemukan penyimpangan dari rencana kegiatan. Ini dapat meningkatkan efisiensi dan utilitas sistem anggaran perusahaan.  Manajemen terkait erat dengan anggaran, terutama yang berkaitan dengan penyusunan rencana, pengorganisasian kerja, pengawasan kerja, dan evaluasi kerja. Penelitian ini menggunakan pendekatan kualitatif deksriptif dengan mengumpulkan data primer maupun sekunder untuk membantu menganallisa dan menyajikan data. Perencanaan Lean Hospital di RSJ Dr Soeharto Heerdjan dilakukan acuan dari tahun sebelumnya. Penganggaran di Rumah Sakit  melibatkan beberapa pihak didalam prosesnya. Proses estimasi saat ini belum berjalan dengan optimal sehingga perlu perbaikan dalam menghadapi hambatan yang ada agar proses dapat berjalan dengan lebih maksimal di masa mendatang atau tahun-tahun berikutnya. Untuk membuat proses perencanaan berjalan lebih baik di masa depan atau tahun-tahun berikutnya, hambatan yang ada harus diperbaiki agar proses estimasi saat ini tidak berjalan dengan baik. Metode yang digunakan adalah deskriptif kualitatif dengan observasi lapangan dan buku-buku yang membahas tentang waralaba.
Perencanaan Pemasaran Pada Pengembangan Lean Hospital Di Rsj Dr. Soeharto Heerdjan Triana, Silvi; Rahmat Syah, Tantri Yanuar; Sunaryanto, Ketut; Indrawati Lestariani, Ratna
Jurnal Pengabdian kepada Masyarakat Nusantara Vol. 4 No. 4 (2023): Jurnal Pengabdian kepada Masyarakat Nusantara (JPkMN)
Publisher : Lembaga Dongan Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55338/jpkmn.v4i4.2033

Abstract

Tujuan penelitian ini untuk mengetahui strategi dalam pemasaran, efektivitas strategi pemasaran, hambatan dalam menjalankan strategi pemasaran, dan cara mengatasi hambatan dalam pengembangan Lean Hospital layanan umum pasien BPJS di RSJ Dr Soeharto Heerdjan. Analisis Data pada penelitian ini dilakukan setelah semua data dikumpulkan dengan menggunakan metode deskriptif dalam menganalisa untuk menjelaskan atau menguraikan temuan penelitian dan mengaitkannya dengan teori-teori yang mendukung pembahasan. Strategy cost Leadership dipilih dalam menentukan strategi layanan dengan fitur yang dapat diterima oleh masyarakat pada biaya terendah dibandingkan dengan layanan para pesaing, namun tetap menjaga kualitas layanannya sesuai dengan segment pasar yaitu pasien BPJS. Bauran Pemasaran (Marketing mix) menjadi fokus utama RSJ Dr. Soeharto Heerdjan sebagai bisnis yang menjadikan target pasar Business to consumer (B2C) adalah mengunakan konsep 7P yaitu product, price, place, promotion, people, prosess dan physical evidence.
PERENCANAAN STRATEGI MANAJEMEN PADA PENGEMBANGAN LEAN HOSPITAL PADA LAYANAN UMUM PASIEN BPJS KESEHATAN DI RSJ DR. SOEHARTO HEERDJAN Asida, Diyah; Rahmat Syah, Tantri Yanuar; Sunaryanto, Ketut; Indrawati Lestariani, Ratna
Jurnal Pengabdian kepada Masyarakat Nusantara Vol. 4 No. 4 (2023): Jurnal Pengabdian kepada Masyarakat Nusantara (JPkMN)
Publisher : Lembaga Dongan Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55338/jpkmn.v4i4.2042

Abstract

Perencanaan Strategi merupakan proses yang harus dilakukan oleh sebuah perusahaan dalam menganalisa dan mengambil keputusan untuk pengembangan usaha. Beberapa tahap harus dibuat dengan tepat agar pelaksanaan sesuai dengan harapan, seperti pembuatan matrik EFE, IFE dan Analisa SWOT. Penelitian ini bertujuan untuk mengidentifikasi gambaran pengembangan Lean Hospital layanan umum pasien BPJS di RSJ Dr Soeharto Heerdjan dengan menggunakan pendekatan kualitatif, yang akan mendeskripsikan objek dan subjek penelitian melalui proses analisis perencanaan, penganggaran dan estimasi dalam meningkatkan mutu pelayanan.  Manajemen strategis rumah sakit dibentuk oleh suatu model perencanaan strategis, diikuti dengan pelaksanaan dan pengendalian yang tepat. Model perencanaan strategis menekankan persoalan visi dan analisis faktor-faktor eksternal dan internal yang dapat mempengaruhi tercapainya tujuan rumah sakit. Faktor-faktor internal tersebut dapat menunjukkan kekuatan dan kelemahan rumah sakit, sedangkan analisis faktor eksternal dapat menggambarkan hambatan dan dorongan dari luar rumah sakit.
THE MODERATION ROLE OF SAFETY LEADERSHIP IN INFLUENCING A CULTURE OF PATIENT SAFETY Wijaya, Kalis Satya; Indrawati, Ratna; Dian, Wahyuni
International Journal of Patient Safety and Quality Vol. 1 No. 1 (2024): International Journal of Patient Safety and Quality, April 2024
Publisher : Universitas Airlangga

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20473/ijpsq.v1i1.55637

Abstract

Background This research is motivated by several problems related to patient safety in central surgical installations from 2020 to 2022. The aim of this research is to empirically reveal the influence of interprofessional collaboration and the implementation of the surgical safety checklist on patient safety culture with safety leadership as a moderating variable. Methods This research is motivated by several problems related to patient safety in central surgical installations from 2020 to 2022. The aim of this research is to empirically reveal the influence of interprofessional collaboration and the implementation of the surgical safety checklist on patient safety culture with safety leadership as a moderating variable. Results The results of the three-box method analysis concluded that interprofessional collaboration, implementation of the surgical safety checklist and patient safety culture were at the medium index, and safety leadership was at the high index. Hypothesis testing proves that simultaneously interprofessional collaboration, implementation of the surgical safety checklist and safety leadership have an effect on patient safety culture with a p value of 0.000. Partially, interprofessional collaboration has an effect on patient safety culture with a t-value of 4.900, implementation of the surgical safety checklist with a t-value of 4.444, safety leadership with a t-value of 4.740. Conclusion The moderation test concluded that safety leadership did not moderate the influence of interprofessional collaboration on patient safety culture with a t-value of 1.175, but moderated the influence of the implementation of the surgical safety checklist on patient safety culture with a t-value of 2.739.
The Influence of Emotional Intelligence on Nurse Loyalty at RS. Sukmul Sisma Medika, North Jakarta Ishak, Muhammad; Indrawati, Ratna; Anindita, Rina
Formosa Journal of Science and Technology Vol. 3 No. 3 (2024): March 2024
Publisher : PT FORMOSA CENDEKIA GLOBAL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55927/fjst.v3i3.8418

Abstract

Sukmul Sisma Medika Hospital is a private hospital and is a Class C hospital located in the Jakarta City area. The results of nurses' performance achievements over the last two years show that performance achievements have not met management targets. Regarding the problem of nurse loyalty at the Sukmul Sisma Medika Hospital, nurses were found to be nurses who did not prioritize patient satisfaction. This study aims to analyze the influence of emotional intelligence and organizational commitment on nurse loyalty with motivation as an intervening variable in hospitals. Sukmul Sisma Medika, North Jakarta. This research uses a quantitative analysis method with a cross sectional research design, the analysis tool used is SEM PLS. The sample calculation using purposive sampling was 86. The variables in this research were emotional intelligence, organizational commitment, nurse loyalty and motivation. The research uses a questionnaire as a research instrument with a 5-level Likert scale measurement. Data analyzed using the SEM PLS data processing application shows that there is a direct and indirect influence of emotional intelligence and organizational commitment on nurse loyalty with motivation as an intervening variable in hospitals. Sukmul Sisma Medika, North Jakarta.
Co-Authors Agus Munandar Aida, Mus Alkatiri, Fauzi Ahmad Anastina Tahjoo Andry Andry ANDRY, ANDRY Angela Anjelier Antonius TS Prabowo Aprilita Rina Yanti Eff Asida, Diyah Ayu Aprilia, Citra Caesario Satria Putra, Alfin Castra, Carsiti Nuryadi Christian Elizar Cintya Elvira Purba Cri Sajjana Prajna Wekadigunawan Damayanti, Riastuti Dyah Ayu DARYANTI DARYANTI Desvi Anggrianda Dewi Oktaviani, Dewi Dewi, Nisvi Dian, Wahyu Dian, Wahyuni Edward Dian Suwito Eka Widya Rita P. Endang Ruswanti Endang Ruswanti Endang Ruswanti Feni Endah Trisnawati Fikri Hanif Fitriawati, Rahayu Hardi Pratiwi, Dita Hasyim Hasyim Hasyim Hasyim Hasyim Herey, Peter Herisa Anjani Hosizah Hosizah Imam Santoso Indah Maulina Dewi Indradewa, Rhian Intan Silviana Mustikawati Johanes Johanes, Johanes Kusumapradja, Rokiah Laurensia Brigitta Astinawati lestari, intan ayu Marshella Synthia Mersy Delty Kainama MF. Arrozi Adhikara Muhamad Chudri Wardana Muhammad Fachruddin Arrozi Adhikara Muhammad Ishak Mulyani , Erry Yudhya Mus Aida Nadia Shabrina Amalia Nanda Putra Natsir Nugroho Nofi Erni Nofierni, Nofierni Novadiana, Novadiana Nurhayati Achmad Ratina Nurrohman Hardiansyah Nurrohman, Taupik Palit, Selvyana C. Permatasari, Gilang Peter Herey Pravitasari Pravitasari Pravitasari Prieely, Chyntia Ramadhanil, Ferdy Ratih Pratiwi Rian Adi Pamungkas Rian Adi Pamungkas Riastuti Dyah Ayu Damayanti Riedho Agustian Rina Anindita Rina Mutiara Rosyid, Ainur Rudy Dwi Nyoto, Rudy Dwi Sarantie, Ade Selamat Semerdanta Pusaka Simarmata, Tioma Lusi Septiana Solihah, Maratu Sukmo Hadi Nugroho Sunaryanto, Ketut Susanthy, Adhita Susanti Susanti Susilo Kurniawan Yeo Tahjoo, Anastina Tamon, Oktavian Tantri Yanuar Rahmat Syah Tari Mardiana Thea Tania Triana, Silvi Utami, Luciana Mery Wahyuni Dian Purwati Widjaja, Lily Wijaya, Kalis Satya Yanuar Ramadhan Yoga Satria Widjaya Yudwi Erisha