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All Journal Jurnal Sosial Budaya Jurnal Analisis Manajemen JAM : Jurnal Aplikasi Manajemen Jurnal Penelitian Pembelajaran Fisika Syntax Literate: Jurnal Ilmiah Indonesia Journal of Economic, Bussines and Accounting (COSTING) WIDYA LAKSANA Jurnal Litbang: Media Informasi Penelitian, Pengembangan dan IPTEK PengabdianMu: Jurnal Ilmiah Pengabdian kepada Masyarakat Business Management Analysis Journal (BMAJ) Profit : Jurnal Kajian Ekonomi dan Perbankan Syariah Cita Ekonomika: Jurnal Ilmu Ekonomi ALMUJTAMAE: Jurnal Pengabdian Masyarakat Formosa Journal of Science and Technology (FJST) Jurnal Manajemen dan Bisnis Jurnal Ekonomi dan Manajemen (JEKMA) Jurnal Abdi Masyarakat Multidisiplin Journal of Finance and Business Digital (JFBD) Journal of Innovation in Management, Accounting and Business MAP (Jurnal Manajemen dan Administrasi Publik) Jurnal Pengabdian Kepada Masyarakat Darma Saskara Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah Jurnal Studi Manajemen Bisnis Prosiding Seminar Nasional Pengabdian kepada Masyarakat (SINAPMAS) Jurnal Bisnis dan Pemasaran Digital Global Insights in Management and Economic Research Jurnal Akuntansi, Ekonomi dan Manajemen Bisnis Indonesian Journal of Global Health Research
Joko Utomo
Universitas Muria Kudus
Agriculture, Biological Sciences & Forestry Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Physics Public Health Social Sciences Other

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THE INFLUENCE OF BRANCHLESS BANKING AGENT MARKETING STRATEGY ON CUSTOMER INTEREST THROUGH SERVICE QUALITY Akhmad Helmie Aditya; Joko Utomo; Supriyono Supriyono
JURNAL PROFIT Vol 9, No 1 (2025): Economic And Development
Publisher : Nurul Jadid University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33650/profit.v9i1.12509

Abstract

This study analyzes the influence of agent marketing strategiesbranchless banking on customer interest through the service quality of PT. Bank Mandiri (Persero) Tbk Area Kudus. The results show the influence of agent marketing strategies.branchless banking on the interest of customers of PT. Bank Mandiri (Persero) Tbk vKudus, this is proven by the t valuecount amounting to 3,192 > ttableof 1.655 with a significance level below 5%. The influence of the agent's marketing strategybranchless banking regarding the quality of service of PT. Bank Mandiri (Persero) Tbk Area Kudus, this is proven by the t valuecount amounting to 2,824 > ttableof 1.655 with a significance level below 5%. The influence of customer interest on the service quality of PT. Bank Mandiri (Persero) Tbk in the Area Kudus is proven by the t-valuecount amounting to 1,819 > ttableof 1.655 with a significance level below 5%. The influence of the agent's marketing strategybranchless bankingtowards customer interest through the quality of service of PT. Bank Mandiri (Persero) Tbk Area Kudus, this is proven by the F valuecount > Ftable.This can be seen from the F value.count of 8.227 > Ftableof 3.91 with a significance level below 5%
Analisis Komunikasi, Self Esteem & Self Efficacy Terhadap Kepuasan Kerja dan Dampaknya Terhadap Kinerja Perawat di Rumah Sakit Aisyiyah Kudus Istriawan, Budi; Zainuri, Zainuri; Utomo, Joko
Jurnal Studi Manajemen Bisnis Vol. 1 No. 1 (2021): Jurnal Studi Manajemen Bisnis
Publisher : Universitas Muria Kudus

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24176/jsmb.v1i1.8108

Abstract

This research has the purpose of analyzing the communication, Self Esteem & Self Efficacy to the job satisfaction and the impact on the performance of nurses in the ' Aisyiyah Kudus Hospital. The research population is 146 nurses. Sample research of 120 respondents, sampling techniques using proportional sampling. Test the data instrument using validity and reliability tests. Analytical techniques used in AMOS SEM. Based on the results of the analysis shows that communication, self esteem and self efficacy to job satisfaction as well as to the performance of the nurse has a significant positive direct influence. That job satisfaction is able to increase or reinforce the direct influence between communication to nurse performance. Job satisfaction is able to increase or reinforce the direct influence between self esteem on the performance of nurses. Job satisfaction is able to increase or reinforce the direct influence between self efficacy to performance.Penelitian ini mempunyai tujuan menganalisis Komunikasi, Self Esteem & Self Efficacyterhadap Kepuasan Kerja dan Dampaknya Terhadap Kinerja Perawat di Rumah SakitAisyiyah Kudus. Populasi penelitian sebanyak 146 perawat. Sampel penelitian sebanyak 120 responden, teknik pengambilan sampel menggunakan proportional sampling. Uji instrument data menggunakan uji validitas dan reliabilitas. Teknik analisis yang digunakan menggunakan AMOS SEM. Berdasarkan hasil analisis menunjukkan bahwa komunikasi self esteem dan self efficacy terhadap kepuasan kerja maupun terhadap kinerja perawat mempunyai pengaruh langsung yang positif signifikan. bahwa kepuasan kerja mampu menambah atau memperkuat pengaruh langsung antara komunikasi terhadap kinerja perawat. Kepuasan kerja mampu menambah atau memperkuat pengaruh langsung antara self esteem terhadap kinerja perawat. Kepuasan kerja mampu menambah atau memperkuat pengaruh langsung antara self efficacy terhadap kinerja.
Implementasi Total Quality Management dan Teamwork Melalui Budaya Organisasi Dalam Meningkatkan Kinerja Manajerial di Lingkungan Rsud Sunan Kalijaga Kabupaten Demak Aini, Akhmad Nur; Utomo, Joko; Purwoatmodjo, Djumadi
Jurnal Studi Manajemen Bisnis Vol. 1 No. 1 (2021): Jurnal Studi Manajemen Bisnis
Publisher : Universitas Muria Kudus

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24176/jsmb.v1i1.8111

Abstract

 This research has the purpose of examining the implementation of Total Quality Management and Teamwork through organization culture in improving managerial performance in the neighborhood of Sunan Kalijaga District of Demak. The research population is 276 employees. Sample of 220 respondents. Data types and resources use primary data and secondary data. Test instruments using validity tests, reliability tests. Data analysis using SEM AMOS version 23. Based on the results of the study concluded that Total Quality Management, Team Work directly influence positive and significant of organizational culture and managerial performance. Indirectly the organizational culture variables are able to provide added value or become a mediation variable between Total Quality Management, Team Work to managerial performance.Penelitian ini mempunyai tujuan meneliti Implementasi Total Quality Management dan Teamwork  melalui Budaya Organisasi dalam Meningkatkan Kinerja Manajerial  di Lingkungan RSUD Sunan Kalijaga Kabupaten Demak. Populasi penelitian sebanyak 276 pegawai. Sampel sebanyak 220 responden. Jenis dan sumber data menggunakan data primer dan data sekunder. Uji instrument menggunakan uji validitas, uji reliabilitas. Analisis data menggunakan SEM AMOS versi 23. Berdasarkan hasil penelitian menyimpulkan bahwa Total Quality Management, Team Work berpengaruh secara langsung positif dan signifikan terhadap budaya organisasi dan kinerja manajerial. Secara tidak langsung variabel budaya organisasi mampu memberikan nilai tambah atau menjadi variabel mediasi antara Total Quality Management, Team Work terhadap Kinerja Manajerial.
Pengaruh Lingkungan Kerja, Kompensasi Materil, dan The Servant Leadership Terhadap Komitmen Organisasional Serta Implikasinya Pada Organizational Citizenship Behavior (OCB) di Perusahaan Daerah Air Minum Tirta Bening Kabupaten Pati Susanti, Araesta Heryani; Utomo, Joko; Sutono, Sutono
Jurnal Studi Manajemen Bisnis Vol. 1 No. 1 (2021): Jurnal Studi Manajemen Bisnis
Publisher : Universitas Muria Kudus

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24176/jsmb.v1i1.8112

Abstract

 This study aims to analyze OCB employees of PDAM Tirta Bening Kabupaten Pati. Exogenous variables consist of work environment, material compensation, and servant leadership, while endogenous variables consist of organizational commitment and organizational citizenship behavior. In this study a proportional random sampling method was used, 150 employees as research respondents. Data collection was carried out using a questionnaire instrument, while data analysis techniques used the SEM (Structure Equation Modeling) method. The results showed that the work environment had no effect on organizational commitment, material compensation had no effect on organizational commitment, the servant leadership had a significant effect on organizational commitment, the work environment had no effect on OCB, material compensation had no effect on OCB, the servant leadership had no effect on OCB, and organizational commitment has no effect on OCB.Penelitian ini bertujuan untuk menganalisis OCB pegawai PDAM Tirta Bening Kabupaten Pati. Variabel eksogen terdiri dari lingkungan kerja, kompensasi materil, dan the servant leadership, sedangkan variabel endogen terdiri dari komitmen organisasional dan organizational citizenship behavior. Dalam penelitian ini digunakan metode proportional random sampling, 150 pegawai sebagai responden penelitian. Pengumpulan data dilakukan menggunakan instrumen kuesioner, sedangkan teknik analisis data menggunakan metode SEM (Structure Equation Modelling). Hasil penelitian menunjukkan bahwa lingkungan kerja tidak berpengaruh terhadap komitmen organisasional, kompensasi materil tidak berpengaruh terhadap komitmen organisasional, the servant leadership berpengaruh signifikan terhadap komitmen organisasional, lingkungan kerja tidak berpengaruh terhadap OCB, kompensasi materil tidak berpengaruh terhadap OCB, the servant leadership tidak berpengaruh terhadap OCB, dan komitmen organisasional tidak berpengaruh terhadap OCB
Analyzing the Competencies of Village Officials: A Fishbone Approach to Knowledge, Skills, Attitudes, and Leadership Mustofa, Fariq; Utomo, Joko; Indaryani, Mamik
Global Insights in Management and Economic Research Vol. 2 No. 01 (2026): February Issue Global Insights in Management and Economic Research
Publisher : INSPIRETECH GLOBAL INSIGHT

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53905/Gimer.v2i01.03

Abstract

Purpose of the study: The purpose of this study is to analyze the causes and impacts of low competence among village officials from the perspective of knowledge mastery, skills, mental attitude, and leadership in Gebog District, Kudus Regency. This study also aims to identify the supporting and inhibiting factors affecting the performance and competency improvement of village officials. Furthermore, the research seeks to formulate strategic policies for improving and developing the competencies of village officials through a Fishbone analysis approach, in order to enhance the effectiveness of public services and administrative performance at the village level. Materials and methods: This study employed a qualitative descriptive research design to analyze the competence of village officials from the perspectives of knowledge mastery, skills, mental attitude, and leadership. The research was conducted in villages across Gebog District, Kudus Regency. Data were collected through in-depth interviews with key informants, including district and village government officials, village facilitators, local village assistants, and community members who utilize village administrative services. Informants were selected purposively based on their role and relevance to the research objectives. The collected data were analyzed using qualitative analysis supported by the Fishbone (cause-and-effect) diagram to identify root causes of competence-related problems, as well as supporting and inhibiting factors affecting performance improvement. Data credibility was ensured through triangulation of sources and techniques. Results: The results show that the low competence of village officials in Gebog District is influenced by both internal and external factors across the dimensions of knowledge, skills, mental attitude, and leadership. Supporting factors for competency improvement include government support, adequate budgeting, availability of technology and infrastructure, and strong leadership commitment. On the other hand, limited resources, resistance to change, insufficient development opportunities, and bureaucratic constraints hinder improvement efforts. The Fishbone analysis highlights the need for integrated strategies focusing on training and education, supervision and evaluation, incentive enhancement, bureaucratic reform, and the effective use of technology to improve overall competency. Conclusions: This study reveals that village officials' competencies are influenced by internal and external factors related to knowledge, skills, mental attitude, and leadership. Strengthening training, leadership commitment, and technological utilization are essential to improve performance, service quality, and sustainable governance effectiveness at the village level.
Strategi Peningkatan Kinerja Operator Desa dalam Penyaluran Bantuan Sosial di Wilayah Kecamatan Kalinyamatan Kabupaten Jepara Tatik Marwati; Mamik Indaryani; Joko Utomo
Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah Vol. 8 No. 4 (2026): Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/alkharaj.v8i4.11691

Abstract

This study aims to describe the strategy for improving the performance of village operators in distributing social assistance in the Kalinyamatan District, Jepara Regency. This research method uses Qualitative Methodology with a descriptive approach by conducting interviews with 12 informants including village heads, village operators and beneficiary families. The results of this study state that the main duties and functions of village operators in the Kalinyamatan District, Jepara Regency in distributing social assistance are focused on data management to ensure it is on target. The process of inputting social assistance data to KPM in the Kalinyamatan District, Jepara Regency is carried out in stages through the integrated SIKS-NG system managed by the Ministry of Social Affairs. The results of the identification of internal and external factors of village operators in distributing social assistance in the Kalinyamatan District, Jepara Regency using SWOT analysis can optimize efficiency, data validity, and accuracy of social assistance targets. The strategy for improving the performance of village operators in the Kalinyamatan District, Jepara Regency is focused on strengthening technical capacity, updating data, and increasing transparency.
Pengaruh Transformasional Leadership Terhadap Employee Performance yang Dimediasi oleh Organization Citizen Behavior (OCB) dan Work Motivation pada Pegawai Kantor Kecamatan Jepara Rahmawati Hadiastutik; Joko Utomo; Supriyono Supriyono
Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah Vol. 8 No. 4 (2026): Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/alkharaj.v8i4.11692

Abstract

This research analysis the influence of Transformational Leadership on Employee Performance mediated by Organizational Citizenship Behavior (OCB) and Work Motivation on employees of the Jepara District Office. The study uses a quantitative approach with a causality survey method. The study population includes all employees of the Jepara District Office with a total sampling technique. Data collection was carried out through questionnaires and analyzed using the Partial Least Square–Structural Equation Modeling (PLS-SEM) method with the help of SmartPLS 3 software. The results of the research indicate that Transformational Leadership has a positive and significant effect on OCB and Work Motivation. Work Motivation has a positive and significant effect on Employee Performance and is proven to mediate the relationship between Transformational Leadership and Employee Performance. Conversely, OCB has no significant effect on Employee Performance and cannot act as a mediating variable. The research model indicates that Employee Performance can be explained by 68.8% of the variables in the model. This research concludes that improving employee performance is more effective through strengthening work motivation supported by transformational leadership than through extra-role behavior (OCB).
Implementasi Penanganan Anak Tidak Sekolah dan Hambatan Sosial Ekonomi Kultural di Kawasan Pesisir Kelurahan Bulu Tri Susilowati; Mamik Indaryani; Joko Utomo
Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah Vol. 8 No. 4 (2026): Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/alkharaj.v8i4.11694

Abstract

This study aims to analyze the implementation of handling Out-of-School Children (ATS) through the Yuk Sekolah Maneh (YSM) Movement and identify the social, economic, and cultural barriers affecting it in the coastal area of Bulu Village, Jepara. The background of this research is the increasing number of ATS from 20 people (2023) to 31 people (2025). The research uses a descriptive qualitative approach with data collection techniques through in-depth interviews, observation, and documentation. Data analysis used the interactive model of Miles and Huberman and Fishbone diagrams. The results show that the implementation of the YSM program is not optimal due to complex and interrelated barriers. Economic barriers in the form of structural poverty force children to work. Social barriers are reflected in weak parental supervision and peer influence. Cultural barriers are seen in the pragmatic views of coastal communities who consider work more important than school. From the government side, budget limitations and weak inter-agency coordination are the main obstacles. This study recommends improvement policy strategies including strengthening integrated data collection, differentiation of educational services, family economic empowerment, and strengthening multi-stakeholder coordination.
The Influence of Communication, Leadership, Work Discipline, and Work Culture on Employee Performance and Organizational Commitment Ririn Yulianti; Joko Utomo; Mulyanto Mulyanto
Indonesian Journal of Global Health Research Vol. 8 No. 2 (2026): Indonesian Journal of Global Health Research
Publisher : GLOBAL HEALTH SCIENCE GROUP

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37287/ijghr.v8i2.1571

Abstract

In today’s dynamic and competitive organizational environment, employee performance and organizational commitment are critical factors that determine organizational sustainability and competitiveness. Effective communication, strong leadership, high work discipline, and a supportive work culture are considered fundamental elements that can enhance employee attitudes and behaviors in achieving organizational goals. However, the extent to which these factors simultaneously influence employee performance and organizational commitment requires empirical investigation. This study aims to analyze the influence of communication, leadership, work discipline, and work culture on employee performance and organizational commitment. The research employed a quantitative approach with a sample of 186 respondents. The sampling technique used purposive sampling. Primary data were collected using structured questionnaires distributed to employees. Data analysis was conducted using Structural Equation Modeling (SEM) with the assistance of AMOS software to examine both direct and indirect relationships among variables. The results indicate that communication, leadership, work discipline, and work culture have a positive and significant effect on employee performance. Furthermore, communication, leadership, work discipline, and work culture also have a positive and significant effect on organizational commitment. In addition, organizational commitment is proven to have a positive and significant effect on employee performance.
Pengaruh Pelatihan dan Rotasi terhadap Kinerja Pegawai dengan Kompetensi sebagai Variabel Intervening Endang Werdiningsih; Joko Utomo; Mamik Indaryani
Jurnal Litbang: Media Informasi Penelitian, Pengembangan dan IPTEK Vol 21 No 1 (2025): Jurnal Litbang: Media Informasi Penelitian, Pengembangan dan IPTEK
Publisher : Badan Perencanaan Pembangunan, Riset dan Inovasi Daerah Kabupaten Pati

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

ENGLISH This research aims to analyze the effect of training and rotation on employee performance with competency as an intervening variable. This research data uses primary data which is collected in the form of a questionnaire. The sampling method used purposive sampling and a sample of 170 respondents was obtained. The data analysis in this research used a structural equation model. The results of this research state that training and rotation have a positive and significant effect on employee competency, rotation and competency have a positive and significant effect on employee performance, while training has no significant effect on employee performance. INDONESIA Tujuan Penelitian untuk menganalisis pengaruh pelatihan dan rotasi terhadap kinerja pegawai dengan kompetensi sebagi variabel intervening. Data penelitian berupa data primer yang diambil dengan alat bantukuesioner. Sampel ditentukan dengan cara purposive sampling. Jumlah sampel sebanyak 170 responden. Analisis data menggunakan structural equation model. Hasil penelitian menunjukkan pelatihan dan rotasi berpengaruh positif dan signifikan terhadap kompetensi pegawai. Rotasi dan kompetensi berpengaruh positif dan signifikan terhadap kinerja pegawai. Adapun pelatihan tidak berpengaruh signifikan terhadap kinerja pegawai.
Co-Authors - Supriyono - Suwardi ade rahmawati Agung Subono Ahmad Zaini Aini, Akhmad Nur Aji Sukarno Akhmad Helmie Aditya Andrias Irwanto Andryani, Dewi Aprilia Whetyningtyas Arief Adi Saputro Aris Budi Setyawan Atsnaita Yasrina Bagus Nurcahyo Budi Santosa Chusnana Insyaf Yogiyanti Ditiya Himawati Diyah Pujiati Djumadi Purwoatmodjo Edi Sukirman Endang Purwaningsih Endang Werdiningsih Factirohmani, Angie Safitri Fajrin, Amiya Faridhatun Faidah Hani Harlan HARYONO Hidayah, Ade Siyanti Nurul Himawati, Ditya Hutomo Rusdianto, Hutomo Isram Rasal Istriawan, Budi Jati Saputro, Kevin Rangga Julius Nursyamsi Kertati Sumekar Kholifatul Maulida Kurniawan, Bakhrul Rizky Lasminiasih Lasminiasih, Lasminiasih Makmun Mamik Indaryani Markus Diantoro Mochamad Edris Mochamad Edris Moh Ali Khomsin Mulyanto Mustofa, Fariq Nadia, Linda Putri Nanere, Marthin Narariya, Almira Sifak Fauziah Nasikh Noor Hidayah Nurcahyo, Bagus Nurmayanti, Nadea Catur Ozara, Hana Prihandoko Rachmi Ridho Rahmawati Hadiastutik Ramadha, Kartika Nur Rehulina Apriyanti Rina Noviana, Rina Rina Sugiarti Ririn Yulianti Saputro, Angga Dwi Siswahyudianto Siti Helmyati Sri Nawangsari Stanty Aufia Rahmat Supriyono Supriyono Susanti, Araesta Heryani Sutono Sutono Tatik Marwati Tertio Kunto Dewo Tri Susilowati Wardoyo Winarti Winarti Yenny Verawati Yessi Affriyenni Yuli Setyaningrum Yusnia Widiastuti Zainuri Zainuri, Zainuri