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Journal : Journal of Multidisciplinary Academic Business Studies

The influence of professionality, work culture and competence on the quality of services at the personnel and training agency of Lampung Province Surya, Andi; Sagita, Holdin; WA, Armalia Reny; CN, Yudhinanto; Hasbullah, Hasbullah; Yulistina, Yulistina
Journal of Multidisciplinary Academic Business Studies Vol. 2 No. 1 (2024): November
Publisher : Goodwood Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/jomabs.v2i1.2509

Abstract

Purpose: This study aimed to examine whether professionalism, work culture, and competence, both partially and simultaneously, significantly influenced the quality of service at the Lampung Province Personnel and Training Agency. Methodology: This study employed a survey method using questionnaires as the main research instrument. The population consisted of 13,906 Civil Servants (PNS) who were service recipients at the Lampung Province Personnel and Training Agency Office (Central Statistics Agency of Lampung Province, 2024). A proportional random sampling technique was applied, and the data were analyzed using multiple regression to test the partial and simultaneous effects. The independent variables were professionalism (X1), work culture (X2), and competence (X3), and the dependent variable was service quality (Y). Results: The findings show that professionalism, work culture, and competence positively and significantly affect service quality. Moreover, when tested simultaneously, these three variables significantly improved service quality, thereby confirming all the proposed hypotheses. Conclusion: The study concludes that professionalism, supportive work culture, and competence are crucial for improving public service quality in the Lampung Province Personnel and Training Agency. Limitations: This study is limited to cross-sectional data and a single agency, restricting generalization. Future research should apply longitudinal and comparative approaches across different government institutions. Contribution: This research provides theoretical evidence of the determinants of service quality in regional institutions and offers practical guidance for policymakers in developing training, organizational culture, and competency-building programs.
The influence of professionality, work culture and competence on the quality of services at the personnel and training agency of Lampung Province Surya, Andi; Sagita, Holdin; WA, Armalia Reny; CN, Yudhinanto; Hasbullah, Hasbullah; Yulistina, Yulistina
Journal of Multidisciplinary Academic Business Studies Vol. 2 No. 1 (2024): November
Publisher : Goodwood Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/jomabs.v2i1.2509

Abstract

Purpose: This study aimed to examine whether professionalism, work culture, and competence, both partially and simultaneously, significantly influenced the quality of service at the Lampung Province Personnel and Training Agency. Methodology: This study employed a survey method using questionnaires as the main research instrument. The population consisted of 13,906 Civil Servants (PNS) who were service recipients at the Lampung Province Personnel and Training Agency Office (Central Statistics Agency of Lampung Province, 2024). A proportional random sampling technique was applied, and the data were analyzed using multiple regression to test the partial and simultaneous effects. The independent variables were professionalism (X1), work culture (X2), and competence (X3), and the dependent variable was service quality (Y). Results: The findings show that professionalism, work culture, and competence positively and significantly affect service quality. Moreover, when tested simultaneously, these three variables significantly improved service quality, thereby confirming all the proposed hypotheses. Conclusion: The study concludes that professionalism, supportive work culture, and competence are crucial for improving public service quality in the Lampung Province Personnel and Training Agency. Limitations: This study is limited to cross-sectional data and a single agency, restricting generalization. Future research should apply longitudinal and comparative approaches across different government institutions. Contribution: This research provides theoretical evidence of the determinants of service quality in regional institutions and offers practical guidance for policymakers in developing training, organizational culture, and competency-building programs.
Co-Authors Abdul Hadi Al Aziz, Ahda Al-Aziz, Ahda Alfiana Alfiana Andi Surya, Andi Anwar, Amelia Apriliani, Rina Ari Suwondo Ariestantia, Bella Arnanda, Yulistiana Arsad, Arsad Asnuddin, Asnuddin Astuti, Aisyahtri Astutik, Wahyuni Sri Baehaqi Bedjo Santoso Kadri Bulu, Nofyanto Tanjung Catarina Cori Pradnya Paramita, Catarina Cori Pradnya CN, Yudhinanto Desmon, Desmon Dirman, Rezki Donny Dharmawan Dwi Nurahman, Dwi Haderiah Hadi, Saifullah Al Hasbullah Hasbullah Helmita, Helmita Herlambang, Dian Hiya, Nirmadarningsih Homsiyah, Homsiyah Husaini, Juwita Hutagalung, Annisa Maharani I Dewa Putu Nyeneng Ibrahim Ibrahim Ivanka, Annisa Maya Jayanto, Imam Judijanto, Loso Karina, Luthfia Ayu Kassaming, Kassaming Khotimah Rustam, Husnul Kumalasari, Nety Kuniasih, Evi Kusumawati, Theresia Dhian Lailatun Nafisa Masthuroh, Masthuroh Mega Metalia, Mega Megasari, Rita Muhammad Holil Muhammad Tahir Muhammad Zubair Mulyana Mulyana Ngurah Pandji Mertua Agung Durya Nur Salma, Nur Nurdin, Nasrayanti Oktaria, Eka Ttravilta Oktasulfya, A. Nun Ashty Putri, Nurohmayni Rahma Wahdiniwaty Ramadina, Putri Renandi, Renandi Rizaldy, Rizaldy Rizky, Adelia Sagita, Holdin Sakinah, Sri Sari, Meita Sekar Sari, Pipit Novalia Sari, Pipit Novila Sesario, Revi Silvia, Dewi Siti Aisyah Siti Khoirina Sri Wahyuni Israfatin Bobihu Suci Qardhawijayanti Sugeng Karyadi Sultan Amin Yasin Sunandar Sunandar Teguh Prakoso Undang Rosidin Utami, Werdy Utiarahman, Nurnaningsih WA, Armalia Reny WA, Shinta Merinda Yayat Sudrajat Yulitasari, Resy Mulya Zainab Zainab Zulkaidah, Utari