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Pengaruh Harga dan Kualitas Pelayanan terhadap Kepuasan Pelanggan Panderman Coffeee Shop di Masa Pandemi Covid-19 Stella Alvianna; Ika Husnita; Syarif Hidayatullah; Alwin Lasarudin; Estikowati Estikowati
Journal of Management and Business Review Vol 18, No 2 (2021): Special Issue Konferensi Nasional Riset Manajemen XI, 2021
Publisher : Research Center and Case Clearing House PPM School of Management

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34149/jmbr.v18i2.286

Abstract

This study aims to analyze the effect of price and service quality of waiters on customer satisfaction. The research method used in this research is the quantitative method. The data collection instrument used was a questionnaire. The dependent variable in this study is the Customer Satisfaction variable and the independent variable is the Price and Service Quality at Panderman Coffeee Shop Hotel Aria Gajayana Malang. The result is that there is a partially positive and significant effect of price on customer satisfaction who is visiting the Panderman Coffee Shop Hotel Aria Gajayana Malang following the circumstances and the economy of the community during the Covid-19 pandemic. Partially Service Quality has a positive and significant effect on Customer Satisfaction who visits the Panderman Coffee Shop Hotel Aria Gajayana Malang during the Covid-19 pandemic. The quality of service provided by the Panderman Coffeee Shop gives its own impression for customers to come back to the Panderman Coffeee Shop. Based on the simultaneous test (F test) which was conducted to test whether the influence of independent (independent) variables simultaneously on the dependent variable (dependent) so that in this study Price and Service Quality simultaneously had a positive effect on Customer Satisfaction during the Covid-19 pandemic.. Based on the results of the regression test which states that the value of the Price variable regression coefficient is greater than the value of the Service Quality regression coefficient, it can be concluded that during the Covid-19 pandemic, Price has a dominant effect on Customer Satisfaction at Panderman Coffee Shop Hotel Aria Gajayana Malang.
Pengaruh Citra Destinasi Wisata Dan Kualitas Layanan Terhadap Kepuasan Pengunjung Di Pantai Tiga Warna Winda Septiandari; Syarif Hidayatullah; Stella Alvianna; Aprilia Rachmadian; Dewi Hermin Sutanto
Kompetensi (Competence : Journal of Management Studies) Vol 15, No 2 (2021): Oktober
Publisher : Universitas Trunojoyo Madura

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21107/kompetensi.v15i2.12512

Abstract

Jamu Herbal sebagai Penguat Imun untuk Penangkal Covid-19 Hisbul Luthfi Ashsyarofi; Siti Qotika; Laila Nanda Anggun DP; Lintang Dian Kusumawardhani; Nada Mulya Rianti; Putri Idayatul Amalia; Sonia Fatma Wati; Niyah Daniyatul Millah; Abdurrahman Taewa; Ridwan Achmad Alwi; Syarif Hidayatullah; Kurnia Nurmazunita; Siti Qurrotu A'yun; Rd. A. Faqih Al Kamili
Jurnal Pembelajaran Pemberdayaan Masyarakat (JP2M) Vol 2, No 3 (2021): Jurnal Pembelajaran Pemberdayaan Masyarakat (JP2M)
Publisher : Universitas Islam Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33474/jp2m.v2i3.13388

Abstract

Covid-19 merupakan virus yang dapat menyebar melalui dreplet (Percikan dari mulut ke hidung) pada waktu ketika seseorang berbicara, batuk dan bersin yang berasal dari saluran pernapasan. Dalam hal ini bisa juga menyebar melalui kontak secara dekat dengan orang yang terinfeksi serta melalui benda yang sudah terkontaminasi dengan covid-19. Dengan adanya KSM Tematik Universitas Islam Malang ini untuk melakukan kegiatan pencegahan penyebaran covid-19, serta memberikan edukasi kepada masyarakat tentang pentingnya penerapan prokes terutama 5M, agar bisa membiasakan untuk mengkonsumsi rempah-rempah guna meningkatkan imun tubuh seperti jamu dan melakukan pembagian brosur tentang vaksinasi covid-19.KSM Tematik Universitas Islam Malang telah berhasil melakukan kegiatan tersebut dengan pembuatan jamu 20 botol, pembagian masker dan pembagian brosur ke rumah-rumah warga, 1 mushola serta beberapa masyarakat yangberada di RT lain kurang lebih 19 orang. Dengan adanya kegiatan tersebut diharapkan masyarakat akan selalu menaati prokes dan menjaga kesehatan tubuh.
Pendampingan Kelembagaan Desa Tangguh Bencana (Destana) pada Desa Rawan Bencana Banjir Lahar Dingin Gunung Kelud di Kecamatan Kasembon Irany Windhyastiti; Syarif Hidayatullah; eko aristanto; umu khouroh; irany Windhyastiti; Andi Nu Graha
Jurnal Pemberdayaan Masyarakat Vol 5 No 1 (2020): Mei
Publisher : Lembaga Penelitian dan Pengabdian kepada Masyarakat (LPPM)

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (788.135 KB) | DOI: 10.21067/jpm.v5i1.4152

Abstract

This service activity aims to help institutional strengthening of the Tangguh Disaster Village (Destana) in disaster planning at the village level in the context of increasing preparedness and overcoming the cold lava flood disaster. The activity was carried out in Kasembon Subdistrict with an implementation time of 3 months. The target groups for this activity are village officials, management and members of the disaster management forum, tagana volunteers and informal leaders from Bayam Village, Pondokagung Village and Pandansari Village. The method of implementing this activity is training and assistance with 6 stages of activities including: i) coordination and outreach, ii) participatory community FGDs, iii) disaster management training, iv) tracking disaster-prone areas, v) mentoring in preparing village disaster documents, vi) evaluation implementation of activities. The results of the implementation of the dedication showed that the attendance rate of participants was 86.7%, the participation rate was 80%, the level of understanding of training materials was 73.3%; and the completion rate of disaster documents by 100%. The main output of this activity is the Gunung Kelud Cold Flood Lava Contingency Plan Document for Bayam Village, Pondokagung Village and Pandansari Village.
Peningkatan Fasilitas Bagi Tahfizh Anak Usia Dini “Kuttab Rumah Quran” Menuju Persaingan Pendidikan Anak Pra Sekolah Eko Aristanto; Syarif Hidayatullah; Ike Kusdyah Rachmawati; Abdul Waris; Khalikussabir Khalikussabir
Jurnal Inovasi Hasil Pengabdian Masyarakat (JIPEMAS) Vol 3, No 1 (2020): Jurnal Inovasi Hasil Pengabdian Masyarakat (JIPEMAS)
Publisher : University of Islam Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (498.386 KB) | DOI: 10.33474/jipemas.v3i1.4763

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Tahfizh Anak Usia Dini Kuttab Rumah Quran (TAUD KRQ) is an educational institution that concentrates on educating Quran from the early age.  TAUD is a tahfidz program for the 3-6 years old children, enjoyable activities with the Quran is the approach. The expectation of this program is they would have kind of passion and good at memorizing the Quran, so that one day he would become Hamilul Quran, Insya Allah. TAUD KRQ in its implementation to create hafiz (memorizers) of the Quran ideally should have learning facilities and a balanced playing considering TAUD students are the early childhood who are still love to play. To achieve these ideal conditions, TAUD KRQ requires the cooperation from various parties.  The reforms that must be equipped to achieve goals are the improvement of indoor and outdoor learning facilities, information media and motivational instructor. By the Observation, Survey, consultation, training, discussion, and  direct practice method, the results of community service activities are as follows: 1) Issues the aspects of outdoor facilities are assisted by repairing playgrounds, building condition with colors that match as bright and colorful, 2) Issues of Indoor facilities are assisted with the provision of Learning Media like 2 pieces of magnetic blackboard, printers, puzzle games, 20 writing tables and puzzle rugs to play on the floor.  3) Issues human resources are assisted by conducting motivational training for administrators and teachers, 4) Issues of marketing are assisted by creating a Blog.
The Effectivity of “Pokdarwis” Role on Successfully Marketing of Tourism Village Towards “Mega Tourism: Batu City For The World” Irany Windhyastiti; Syarif Hidayatullah; Ike Kusdyah Rachmawati; Umu Khouroh; Irany Windhyastiti
International Conferences SDGs 2030 Challenges and Solutions Vol 1, No 1 (2017)
Publisher : International Conferences SDGs 2030 Challenges and Solutions

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (703.991 KB)

Abstract

Tourism sector is the one of the leading sectors of Batu City. To enhance the spirit of tourism sector development in the international sphere, in 2017 Government of Batu City launched the slogan "Mega Tourism : Batu City For the World". To facilitate the achievement of the target of marketing Batu City in the international world, Government of Batu City can not rely solely on artificial tourism conducted by private parties such as Jatim Park Group, but also have to develop various nature tourism or other uniqueness of Batu City. The Government of Batu City can explore the natural attractions or the uniqueness of local tourism through the development of Rural Tourism. The development of Tourism Village in Batu City, the participation of the villagers through the formation of the Community Based Tourism called Pokdarwis. This research is a case study on Pokdarwis in Village of Pesanggrahan, Junrejo and Dadaprejo in Batu City. Analytical techniques used in this study is descriptive analysis. Based on the results of data analysis in three locations of tourism villages shows that Pokdarwis still has not played an effective role in tourism activities. In general, Pokdarwis in three villages faced obstacles in the implementation of activities in terms of: 1) Pokdarwis members still lacked awareness about the importance and benefits of increasing tourism activities in the region, 2) Pokdarwis members still due independently marketing and promoting their personal business, not their region; 3) The Government of Tourism Department does not coordinate and assist them intensively. These three things, hampered the development of tourist villages. In fact in these three villages each has excellent potential that can be developed. Therefore, to improve the role of Pokdarwis it is suggest that: 1) The leader of Pokdarwis should be given to village officials who have the authority to direct and control activities and have a high interest and motivation in improving the tourism sector, 2) Government of Tourism Department must conduct socialization and training to open the the community mind about the importance and benefits of tourism activities development in the region, 3) Goverment of Tourism Department should conduct intensive coordination and assistance. In general it can be concluded that the existence of Pokdarwis needs to be supported and nurtured continuously, so that it can play a more effective role in mobilizing public participation in creating conducive environment and atmosphere to improve and develop tourism activities around tourism destinations.
PERANCANGAN DASHBOARD PERENCANAAN PEMBANGUNAN IRIGASI DAERAH MENDUKUNG KETAHANAN PANGAN Eko Aristanto; Syarif Hidayatullah; Chandra Dinata; Kuncoro Adi Prabowo
Jurnal Pengabdian Pada Masyarakat MEMBANGUN NEGERI Vol 4 No 1 (2020): Jurnal Pengabdian Kepada Masyarakat Membangun Negeri
Publisher : Lembaga Penelitian dan Pengabdian Masyarakat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35326/pkm.v4i1.570

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Keberhasilan kebijakan ketahanan pangan perlu didukung ketersediaan air yang ditata dalam sistem irigasi yang baik. Perencanaan pembangunan irigasi di daerah dengan 66.391 daerah irigasi dengan dengan luasan 9.146.027 ha perlu penataan dalam data yang tersistematis. Dashboard perencanaan pembangunan irigasi daerah menjadi media integrasi berbagai perencanaan pembangunan sumber daya air yang dilauan oleh kabupaten/kota. Perancangan mengunakan model pengembangan sistem dengan pendekatan terstruktur yaitu linier sequential model atau waterfall model. Metode pelaksanaan kegiatan yang dilaksanakan untuk mencapai keberhasilan tujuan kegiatan ini melalui pemetaan indikator dan elemen data, survei lapangan, perancangan dashboard, focus group discussion. Lokasi pelaksanaan diskusi dan ujicoba database perencanaan pembangunan irigasi di laksanakan di 8 (delapan) kabupaten meliputi Kerawang, Subang, Indramayu, Cirebon, Purworejo, Banjarnegara, Purbalingga dan Jember. Keluaran yang dihasilkan kegiatan ini adalah dashboard perencanaan pembangunan irigasi daerah. Hasil evaluasi dan ujicoba menunjukan pengelolaan Dashboard Perencanaan Pembangunan Irigasi di Daerah telah berfungsi dengan baik. Keywords: dashboard, irigasi, ketahanan pangan
Model of information systems success Delone and Mclean in using Pedulilindungi application in the tourism sector of Malang City Syarif Hidayatullah; Stella Alvianna; Anisa Zuhria Sugeha; Widji Astuti
Jurnal Pariwisata Pesona Vol 7, No 1 (2022): Edisi Juni 2022
Publisher : Universitas Merdeka Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26905/jpp.v7i1.7505

Abstract

Currently all tourist attractions in the city of Malang have the PeduliLindungi application installed. The application is one of the requirements so that visitors can enter tourist attractions during PPKM. The PeduliLindungi application is also used as an anticipation of exposure to Covid-19 in the tourist environment. Moreover, epidemiology experts have also warned to be alert to the third wave of Covid-19, as a result, a fast application is needed to provide information about covid. The purpose of this study is to look at the use of the PeduliLindungi application system on the visitor side of the existing Desatinasi by looking at the quality of the system, the quality of information and the quality of service provided by the application, especially visitors to the tourism sector in Malang City. The population of this study is all people who have used services in all tourism sectors such as (tourist attractions, transportation, cafes, malls, hotels, and cinemas), the number of samples is 252 respondents with the sampling technique used is accidental sampling. The analysis used is descriptive, analysis of multiple linear regression, hypothesis testing (F test, t test) and coefficient of determination (R2) test. The results of the study 1) System quality, information quality and service quality have a positive effect on user satisfaction of the PeduliLindungi application. 2) The quality of the system has no direct effect on net benefits. 3) Information quality and service quality have a positive effect on the net benefits of using the PeduliLindungi application. 4) The quality of the system has a positive effect on net benefits through user satisfaction of the PeduliLindungi application. 5) Information quality and service quality have no effect on net benefits through user satisfaction of the PeduliLindungi application
Implementation of Service Recovery on Behavioral Intentions through Perceived Value in Banking Services During the Covid 19 Pandemic Syarif Hidayatullah; Ryan Gerry Patalo; Ery Sulistyorini
Jurnal Keuangan dan Perbankan Vol 26, No 2 (2022): APRIL 2022
Publisher : University of Merdeka Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26905/jkdp.v26i2.7348

Abstract

Banking is a financial intermediary or liaison institution whose activities are aimed at collecting funds from the wider community (clients) and distributing them to people in need of funds. So that customer needs can be met and bank growth and bank financing can be increased. The Covid-19 virus pandemic has affected several activities, including the banking sector. Therefore, in order for the banking sector to continue to operate and survive in the midst of the corona virus pandemic, banks must be able to mitigate risks appropriately and carefully, as well as employ a variety of innovative strategies in the current uncertainty. Objectives of this study: 1. To identify and analyze the impact of partial and simultaneous service recovery and perceived value on behavioral intentions at BNI Malang, 2. To identify and analyze the indirect impact of service recovery on behavioral intention through perceived value in BNI Malang. The type of research used is explanatory research. With the study site at BNI Malang, the study targets are people who have been at BNI Malang. The population in this study was 100 respondents. The data analysis methodology used quantitative descriptive analysis and path analysis.
The Role of Green Tourism Perception, Environmental Concern and Intention of Participation in Green Tourism on Environmentally Responsible Tourism Behavior Irany Windhyastiti; Stella Alvianna; Syarif Hidayatullah; Irany Windhyastiti; Umu Khouroh
Jurnal Manajemen dan Kewirausahaan Vol 10, No 1 (2022): June 2022
Publisher : University of Merdeka Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26905/jmdk.v10i1.8022

Abstract

The concept of green tourism has been promoted in several countries to reduce carbon emissions resulting from tourism management and hotel operator practices. Thus, environmental development is very important to minimize the environmental impact of declining tourists due to attraction to nature-based destinations. Therefore, structured tourism activities are required, and attractiveness for tourism sustainability assessment of progress is a high priority. Our research model tends to examine and analyze aspects of tourist behavior towards green tourism sustainability and investigate the relevant linkages to see their tourism behavior that is environmentally responsible. The location of this study is in Batu City, with a total sample of 300 people who have visited Batu City. The variables in this study consist of the independent variable (X) there are 2 variables (Green Tourism Perception (GTP) and Environmental Concern (EC)) the variable between the Intention of Participation in Green Tourism (IPGT) (Z) and the dependent variable: Environmentally Responsible Tourism Behavior  (ERTB) (Y) with analysis technique using regression test of 2 models. The results show that: 1) the direct effect of Green Tourism Perception (GTP) on Environmentally Responsible Tourism Behavior (ERTB) was not significant, 2) the direct effect of GTP on ERTB was not significant, 3) the relationship between GTP and ERTB would be significant if mediated by Intention of Participation in Green Tourism (IPGT)