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Journal : Jurnal InTent: Jurnal Industri dan Teknologi Terpadu

PENGUNAAN METODE SERVQUAL PADA ANALISIS KUALITAS PELAYANAN UPTD PERLINDUNGAN SOSIAL DALAM PERLINDUNGAN ANAK TERLANTAR DI PROVINSI BANTEN Syarifudin, Achmad; Ramadhani, Gigih; Wirawati, Sri Mukti
Jurnal Intent: Jurnal Industri dan Teknologi Terpadu Vol 6 No 2 (2023): INDUSTRIAL
Publisher : Prodi Teknik Industri, Fakultas Teknik

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47080/intent.v6i2.3042

Abstract

UPTD adalah Unit Pelayanan Teknis Daerah. UPTD Perlindungan Sosial is to carry out operational technical activities of the Office in the field of Social Protection, as outlined in the "Banten Governor Regulation Number 19 of 2018 concerning the Establishment of Organization and Work Procedures of Service Branches and Regional Technical Implementation Units within the Banten Provincial Office. The purpose of public service is to increase public trust in the government. Purpose This study knows the extent of abandoned children's satisfaction and what services must be improved on the five dimensions of service qualityThe methods used are Service Quality (Servqual), Data Collection Methods in this study Observation, Documentation and Questionnaires with 15 attribute statements. Based on the results of Gap Servqual data processing, 3 (three) attributes were obtained which are included in improving service quality. The Assurance dimension on the attribute (X9) with a gap of -0.59, (X8) with a gap of -0.04 and the Responsiveness dimension on the attribute (X4) with a gap of -0.25.The conclusion of this study, there are still 2 dimensions with unfavorable results, namely the Assurance and Responsiveness dimensions. UPTD Perlindungan Sosial Banten Province is expected to consider proposed improvements using the 5W+1H that the researcher has provided.
ANALISIS PENGENDALIAN PERSEDIAAN TEPUNG TERIGU DI UMKM CITRA MENGGUNAKAN METODE ECONOMIC ORDER QUANTITY (EOQ) DAN JUST IN TIME (JIT) Khadijah, Afni; Lada, Freshky Galatia; Syarifudin, Achmad
Jurnal Intent: Jurnal Industri dan Teknologi Terpadu Vol 7 No 1 (2024): INDUSTRIAL
Publisher : Prodi Teknik Industri, Fakultas Teknik

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47080/intent.v7i1.3404

Abstract

As a Micro, Small and Medium Enterprise that is engaged in the food business, namely crackers, the raw material used in Citra UMKM is wheat flour which is the main raw material in making crackers. raw material . In this study, the authors review controls to determine the size of the safety stock. the availability of raw materials for Citra UMKM by comparing the two availability systems. This study aims to determine the amount of safety stock and when to reorder and compare the availability control system that has been carried out by Citra UMKM using two availability control systems, namely the Economic Order Quantity (EOQ) method and the Just In Time (JIT) method. After further analysis showed that in controlling the inventory of raw materials, the costs incurred by Citra UMKM were greater than those using the Economic Order Quantity (EOQ) method and the Just In Time (JIT) approach. Meanwhile, if the Economic Order Quantity (EOQ) approach is compared with Just In Time (JIT) with each of the total inventory costs between companies, EOQ and JIT are IDR 10,000,000, IDR 1,109,995 and IDR 934,924, using the JIT approach is superior because the number of higher orders and lower total inventory costs.
PENGENDALIAN PERSEDIAAN GAS LPG DI PT. ANUGRAH GAS UTAMA DENGAN MENGGUNAKAN METODE PERIOD ORDER QUANTITY  DAN JUST IN TIMEETODE PERIOD ORDER QUANTITY  DAN JUST IN TIME Syarifudin, Achmad; Puji Astuti, Annisyah; Khadijah, Afni; Gunawan, Wawan
Jurnal Intent: Jurnal Industri dan Teknologi Terpadu Vol. 8 No. 1 (2025): INDUSTRIAL
Publisher : Prodi Teknik Industri, Fakultas Teknik

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47080/9bbbp437

Abstract

PT. Anugrah Gas Utama is a company that cooperates with Pertamina or commonly called the LPG Bulk Filling and Transportation Station (SPPBE) which is engaged in oil and gas or oil and gas which produces 3 kg of gas.  In the implementation of production, PT. Anugrah Gas Utama requires raw material inventory control from time to time to ensure a smooth production process, with the raw material control system implemented in the company, the inventory costs can be reduced as little as possible. The purpose of this study was to determine the optimal number of orders for raw materials and to minimize total inventory costs. Based on the research results obtained by using the Period Order Quantity (POQ) and Just In Time (JIT) methods, it can be seen that the lowest total cost is by using JIT which is Rp.31,674,517 while using the POQ method is Rp.212,331. 595. Because the JIT method has a lower total cost than the POQ method, the Just In Time (JIT) method can be used by companies. But the company must reduce its inventory and build strong relationships with suppliers and customers.
Co-Authors Ade Hermawan Adi Paramitha, Nurina Afni Khadijah Afrizal, Agung Agustini, Meli Aji Isnaini, Modh Al Fariz, Muhamad Bintang Alamsyah - Ali Djamhuri Alzani, Muhamad Rizki Andi Lia Andi Nugroho, Andi Anggraini, Anggun Anik Andriani Anita Trisiah Anjani, Cristina Aprilia, Kartini Aprillia Assoburu, Selvia Astuti , Tri Aulin , Jenni Fartikha Basino, Basino Cakranegara, Pandu Adi Candra Darmawan Chairum Ummah, Kuntum dessy ratnasari Destania, Henggar Ria Dewi, Priyantini Dodi Kurnia Adi Dwi Lestari, Ayu Edy Purwanto Eko Fauzie Emi Puspita Dewi Extrada, Feby Riyan Fauzi Aldina Febriansyah, Dinar Firdaus, Muhammad Ridho Gamara, M. Rizky Rewa Gesha Desy Alisha Gunawan, Wawan Hajati, Erna Noer Hamandia , Muhammad Randicha Hamandia, Muhammad Hamandia, Muhammad Randicha Haniyah Eva Yuniar Hartadi Wijaya Henggar Risa Destania, Henggar Risa Henny Sanulita Herlisa, Inda Hidayat Hilmi, Farida Ikhwana, Delli Ilham Wijaya Ilham, Kms. Muhammad Rofiq Isry Laila Syathroh Jeniedya Jeniedya Jenipur, Edrian JOESOEF ROEPAJADI Judijanto, Loso Kurnia, Dwi Kusuma Wardhana, Indra Jaya Lada, Freshky Galatia Lilis Sukmawati Lumbantoruan, Jitu Halomoan Maimunah Manalullaili Manalullaili Mardiyah Mardiyah Mega Yunanda, Mega Mika, Laswan Milatus'sadiyah, Ade Modh Aji Isnaini Monica, Gita Farera Mubin, Minahul Muhamad Afdoli Ramadoni Muhammad Amin MUHAMMAD FAHMI Muhammad Randicha Hamandia Mulyati, Ely MUSLIMIN Muslimin Muslimin Musnar Indra Daulay Nazarmanto, Nazarmanto Nofriansyah, Kms Noviza , Neni Nuraida Nuraida Nurhalisa, Dian Nurmaniar, Ira Okseven Dama Reza Okta Selfiyani Pebriyanti, Vidya Prasasti, Alecia Prawira, Wanda Yudha Puji Astuti, Annisyah Pujiati, Tri Rafii Nur Fauzan, Muhammad Rafii Raid, Dzaky Muhtadi Ramadhan, Haikhal Ramadhani Karimah Ramadhani, Gigih Randicha Hamandia, Muhammad Retnoningrum, Galuh Reza Ulda Nadila Riansyah, Ferdy Fajar Risa D, Henggar Rizki Hidayat, M. Noor Rohiyatussakinah, Ina Rona, Aldie Risti Rosyad, Farlin Rucmana Saud, Oshlifin Rudini Rudini, Rudini Saehu, Rahmat Sahrina Sahrina Sari, Intan Fitria Saud, Oshlifin Ruchmana Sebastian, Ligal Sepsamli, Letus Siti Khadijah Sri Hidayati Sri Utami, Widia Sukismo, Hendro Sulistiani, Umi Sumaina Duku Supeno Supeno Suwandi, Eko Darmawan Syafei, Rahmat Johar Tri Suci Aryanti Umar, Uswatul Hasanah Ummah, Kuntum C. Ummah, Kuntum Chairum Vesselia, Intan Walian, Anang Walian, anang Wardhana, Indra J. K. Wawan Gunawan Windy Wirawati, Sri Mukti Yopi Kusmiati Yulianti, Riza Randicha Zuhdiyah Zuhdiyah, Zuhdiyah