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Jurnal Sylva Scienteae Vol 8 No 6 Edisi Desember 2025 Rahmad, Basuki
Jurnal Sylva Scienteae Vol 8, No 6 (2025): Jurnal Sylva Scienteae Vol 8 No 6 Edisi Desember 2025
Publisher : Universitas Lambung Mangkurat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20527/jss.v8i6.17801

Abstract

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Information System Success Model for the Evaluation of E-Government Applications in the Public Sector (Case Study: Whole App – Bandung Super App) Paramita Paramita; Luthfi Ramadani; Basuki Rahmad
Eduvest - Journal of Universal Studies Vol. 6 No. 4 (2026): Eduvest - Journal of Universal Studies
Publisher : Green Publisher Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59188/eduvest.v6i4.52693

Abstract

This study examines the effectiveness of an e-government application implemented by the Bandung City Government, namely the Kabeh (Bandung Super App), in supporting public service delivery. The background of this research is driven by the gap between the government’s objectives in providing digital public services and the actual user experience, which reflects low adoption, limited functionality, and user dissatisfaction. Therefore, this study aims to evaluate the success of the application using a modified DeLone and McLean Information Systems Success Model by incorporating Digital Literacy as an additional variable. This research employed a mixed methods approach, combining quantitative data through questionnaires and qualitative data through semi-structured interviews. The quantitative analysis measures relationships among variables such as System Quality, Information Quality, Service Quality, Digital Literacy, Intention to Use, User Satisfaction, and Net Benefit, while qualitative findings enrich the interpretation of user perceptions. The results indicate that Service Quality significantly influences Intention to Use, while Information Quality, Service Quality, Intention to Use, and Net Benefit significantly affect User Satisfaction. However, System Quality and Digital Literacy show no significant influence on both Intention to Use and User Satisfaction. Overall, the study concludes that the success of the application is primarily determined by service quality, information relevance, and perceived benefits, rather than technical aspects alone.
Co-Authors Abi Zarkasyi Agus Haris Widayat Ahmad Saleh Aisyah Indah Irmaya Ajeng Citra Rizkyanur Ari Saputra, Ari Aris Buntoro Asvic Helida, Asvic Aulia Primadani Badriah, Dina Bambang Eka Purnama Batubara, Mustopa Marli Buntoro, Aris Chintamy Christini Chintamy Christini Chintamy Christini Chintamy Christini Chintamy Christini, Chintamy Deddy Kristanto Dita Antari Setyaningsih Dwi Fitri Yudiantoro Ediyanto Ediyanto Elfama, Yudha Fauziah, Rainy Happy Shahisa Fitri Febriana Purba Fitri Febriana Purba, Fitri Febriana Fitriani Fitriani, Eka Yuliana Hannan, Mukhlis Hendrik Hendriana Firmansyah Heru Asbi Rahmanda I Wayan Sadia Ian Fahmi Nugraha Ibnu Yazid Ikhwana Intan Paramita Haty Irfan Darmawan Irwan, Raden Jamhari Jamhari Kadek Rihendra Dantes Komang Anggayana Kristanto, Dedy Lanusgana Amerta Liane Okdinawati Liane Okdinawati LIANE OKDINAWATI, LIANE Lucyana Lukman Abdurrahman Luthfi Ramadani M. Hardimansyah M. Teguh Kurniawan Minarni Nur Trilita Mirzam Abdurrachman Muhammad Nurcholis Muhammad Ruslan Muhammad Ruslan Muhammad Yusup Murtado, Ade Nararya, Sabil Natalia, Anita Nelsa , Putri Neni Marlina Novirina Hendrasarie Nurhayati Damiri Oskar Halomoan Manalu Pangaribuan, Zekson Panji Permana Syahid Paramita Paramita Permana, Deddy Prawido Utomo Putri Myke Wahyuni Raden Iin Siti Aminah Radityo Prakoso Rahim, Supli Ramadhani , Lutfi Rani Auliya Syafrudin Rani Auliya Syafrudin, Rani Auliya Rd. Rohmat Saedudin Rini Setyaningsih Rini Setyaningsih Rini Setyaningsih Rini Setyaningsih Rini Setyaningsih Riska Puspita Sari, Riska Puspita Rosita Sapsidi, Herlianto Siregar, Anggi Deliana Soesilo, Joko Sri Haryani Br. Manjuntak Sugeng Raharjo sugeng raharjo SUPLI EFFENDI RAHIM Supli, Nur Aslamiah Syama’ani Syama’ani Temmy Wikaningrum Umar unan Kurnia Septo Hediyanto Umar unan Kurnia Septo Hediyanto, Umar unan Kurnia Septo Warsono Warsono Winanda, Lutgardis Dianika Yody Rizkianto Yuli Adam Prasetyo Yuli Prasetyo Yuliarsono, Alifian Yuni Prihadi Utomo Zarkasyi, Abi