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All Journal Ilmu Administrasi Publik YUME : Journal of Management Jurnal Manajemen dan Bisnis GANDRUNG: Jurnal Pengabdian Kepada Masyarakat International Journal of Health, Economics, and Social Sciences (IJHESS) Jurnal Pengabdian kepada Masyarakat Jurnal Manajemen dan Bisnis Kontigensi: Jurnal Ilmiah Manajemen Jurnal Kolaboratif Sains Improvement: Jurnal Manajemen dan Bisnis Journal of Trends Economics and Accounting Research Jurnal Cakrawala Ilmiah Jurnal Ilmu Sosial dan Humaniora Jurnal Pengabdian Mandiri BISMA Cendekia Jurnal Peradaban Masyarakat (JPM) Aurelia: Jurnal Penelitian dan Pengabdian Masyarakat Indonesia Nanggroe: Journal Of Scholarly Service Jurnal Pengabdian Masyarakat Bangsa Nanggroe: Journal of Scholarly Service International Journal of Economics, Business and Innovation Research Society Jurnal Ekonomi, Akuntasi dan Manajemen Indonesia(JEAMI) Jurnal Ekonomi, Manajemen Pariwisata dan Perhotelan Journal of Business Integration Competitive Journal Arbitrase : Economy, Management and Accounting Jurnal Ekonomi dan Manajemen ( JEMBATAN) Jurnal Ekonomi dan Manajemen (JEMBATAN) KREATIF: Jurnal Pengabdian Masyarakat Nusantara Pariwisata
Kosasih, Hengky
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The Influence of Human Resource Management Strategies and Job Satisfaction on the Performance of Mobile Coffee SMEs in Medan Hengky Kosasih; Elyzabeth Wijaya; Susanto Susanto; Devia Febrina; Eddy Harnjo
Jurnal Ekonomi, Akuntasi dan manajemen Indonesia (JEAMI) Vol. 4 No. 02 (2026): Jurnal Ekonomi, Akuntasi dan Manajemen Indonesia (JEAMI) 2026
Publisher : SEAN Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This study aims to examine the impact of human resource management (HRM) strategies and job satisfaction on the performance of mobile coffee small and medium enterprises (SMEs) in Medan. In this study, HRM is measured based on various factors such as HR planning, training, and the development of skills relevant to the operations of the mobile coffee business. Job satisfaction is evaluated based on aspects of rewards, motivation, and relationships among colleagues within the business. Meanwhile, SME performance is measured by sales levels, customer satisfaction, and operational efficiency. The research method used in this study is a quantitative approach with a survey as the data collection technique. The sample consists of 100 mobile coffee SME owners spread across Medan, and data were collected using a questionnaire specifically designed to measure these variables. The data obtained were then analyzed using multiple linear regression techniques to determine the extent to which HRM and job satisfaction affect business performance. The results show that both HRM strategies and job satisfaction significantly influence the performance of mobile coffee SMEs. Improvements in HRM, such as relevant skills training and high work motivation, were found to enhance business performance. Additionally, high job satisfaction also contributed to performance improvement, with factors such as rewards and supportive relationships among employees playing a significant role. These findings imply that effective HRM and achieving high levels of job satisfaction are crucial in driving the success and progress of mobile coffee SMEs in Medan.
Edukatif Socialization of Basic International Trade Education Management for Children at Berkat Bintang Sejati Indonesia Orphanage Through Interactive Learning and Educational Games: Indonesia Hengky Kosasih; Elyzabeth Wijaya; Susanto; Jeslyn; Jerischo
GANDRUNG: Jurnal Pengabdian Kepada Masyarakat Vol. 7 No. 2 (2026): GANDRUNG: Jurnal Pengabdian Kepada Masyarakat
Publisher : Fakultas Olahraga dan Kesehatan, Universitas PGRI Banyuwangi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36526/gandrung.v7i2.7791

Abstract

This study examines the implementation of a Community Service Program (PKM) entitled “Edukatif Socialization of Basic International Trade Education Management for Children at Berkat Bintang Sejati Indonesia Orphanage Through Interactive Learning and Educational Games.” The program aims to introduce fundamental concepts of international trade to orphanage children while fostering their cognitive, social, and entrepreneurial skills. The activities are designed to provide basic knowledge on topics such as export-import processes, global markets, simple trading mechanisms, and the role of international business in economic development. To enhance learning effectiveness, the program adopts interactive teaching methods, including simulations, role-playing, and educational games, allowing participants to actively engage and better understand abstract economic concepts. In addition, the program emphasizes the development of soft skills such as communication, teamwork, problem-solving, and critical thinking. Through participatory learning approaches, the children are encouraged to explore their creativity and build confidence in understanding global economic activities. The effectiveness of the program is evaluated based on participants’ ability to comprehend basic trade concepts and actively participate in simulation activities, supported by feedback from facilitators and participants. The findings indicate that interactive and game-based learning methods are highly effective in delivering foundational knowledge of international trade, while also contributing to the empowerment and future readiness of orphanage children.
Memotivasi Siswa dan Siswi SMA ST. Petrus Medan dalam Menentukan Pilihan untuk Melanjutkan Pendidikan atau Bekerja Setelah Lulus Sekolah: Motivating Students of St. Petrus High School Medan in Determining the Choice to Continue Education or Work After Graduating from School Sri Aprianti Tarigan; Susanto; Bestadrian Prawiro Theng; Hengky Kosasih; Eddy; Ali Syah Putra
Jurnal Kolaboratif Sains Vol. 7 No. 8: Agustus 2024 - Jurnal Kolaboratif Sains (JKS)
Publisher : Universitas Muhammadiyah Palu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56338/jks.v7i8.5529

Abstract

Tujuan dari Kegiatan Pengabdian Kepada Masyarakat adalah untuk melaksanakan salah satu Tri Darma Perguruan Tinggi. Selain itu diharapkan dengan pengabdian kepada masyarakat tersebut keberadaan perguruan tinggi dapat memberikan kontribusi besar kepada pengembangan dan penerapan keilmuan kepada masyarakat. Metode yang digunakan pada Pengabdian Kepada Masyarakat ini berupa ekspositori yaitu penyampaian materi secara verbal dan inquiry yaitu pembelajaran yang menekankan pada proses berpikir kritis dan analitis terkait kelimuan manajemen sumber daya manusia dan manajemen pemasaran dengan pemahaman mendalam terkait materi bagaimana menentukan masa depan .Hasil pengabdian masyarakat yang diperoleh adalah bertambahnya keilmuan bagi para Para Siswa dan Siswi SMA St. Petrus Medan agar mereka memiliki pandangan yang baik bagaimana cara menentukan pilihan setelah lulus sekolah, lanjut pendidikan atau bekerja, memiliki bekal pengetahuan tentang dunia usaha dan dunia akademisi setelah mereka lulus sekolah serta mampu mencetak generasi muda yang handal serta berprestasi dan dapat menjadi contoh bagi para remaja lainnya. Ilmu yang diperoleh pada Pengabdian Masyarakat kali ini diharapkan mampu memberikan semangat baru bagi kita dalam menyampaikan materi dan motivasi serta berkontribusi bagi generasi muda, baik dilingkungan sekolah, kampus dan keluarga.
The Influence of Physical Environment and Customer’s Satisfaction towards Customer’s Loyalty Ali Syah Putra; Eddy; Erina Alimin; Hengky Kosasih; Albert
International Journal of Health, Economics, and Social Sciences (IJHESS) Vol. 6 No. 1: January 2024 - International Journal of Health, Economics, and Social Sciences (IJHESS
Publisher : Universitas Muhammadiyah Palu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56338/ijhess.v6i1.4899

Abstract

The purpose of this study was to determine the effect of physical environment and customer satisfaction on customer loyalty at Zen Okane Pematang Siantar. This research is a type of quantitative research. The population in this study are all consumers who make purchases at the Zen Okane Pematang Siantar, the number of which is unknown. The sampling technique using the Lemeshow sampling technique obtained as many as 96 research samples. The method of collecting data in this research is literature study and questionnaires. Methods of data analysis using descriptive analysis and simple linear regression analysis. The results showed that the value tcount (4.858) > ttable (1.985) with a significance of 0.000 < 0.05 so it can be concluded that there is an influence between Physical Environment on the Customer Loyalty. The value of tcount (4.748) > tTable (1.985) with a significance of 0.000 < 0.05 so it can be concluded that there is an influence between Customer Satisfaction on the Customer Loyalty. Simultaneous Testing Results (F-Test), the value of Fcount (27.409) > FTable (3.09) with a significant of 0.00 < 0.05 so it can be concluded that H3 is accepted with the understanding that there is an influence between Physical Environment and Satisfaction on the Customer Loyalty.
Innovation Capability In The New Normal Era Albert Albert; Endang Sulistya Rini; Manda Dwipayani Bhastary; Deva Djohan; Hengky Kosasih
Jurnal Ilmiah Ilmu Administrasi Publik Vol 14, No 2 (2024)
Publisher : Program Pascasarjana Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/jiap.v14i2.69900

Abstract

The purpose of this study is to build a model of innovation capability, co-creation, and value based selling on the marketing performance of dodol entrepreneurs in North Sumatra. This study uses an explanatory research type with a quantitative approach. Questionnaires were given to the Dodol UKM craftsmen in North Sumatra as many as 60 respondents with a sample technique using a purposive sample based on predetermined criteria. Analysis of the data using descriptive statistics and hypothesis testing using path analysis smartpls. Based on the test, it is explained that the overall hypothesis in the study has a positive and significant effect. First, the Co Creation variable has a positive and significant effect on the innovation capability variable and the marketing performance variable. Furthermore, the Value-based selling variable also affects the innovation capability variable and the marketing performance variable. The innovation capability variable also has a positive and significant effect on marketing performance.
THE INFLUENCE OF THE WORK ENVIRONMENT AND INDIVIDUAL CHARACTERISTICS ON EMPLOYEES’ JOB SATISFACTION Agus Susanto; Hengky Kosasih; Tina Linda; Ika Puspa Satrianny; Thamrin Thamrin
Jurnal Ilmiah Hospitality Vol 11 No 2: Desember
Publisher : Sekolah Tinggi Pariwisata Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47492/jih.v11i2.2422

Abstract

This research investigates the influence of the work enviroment and individual characteritis on employees job satisfaction. This skripsi contributes to the working environment and employees’ individual characteristic to increase employees job satisfaction. In carrying out the work or character of an individual must be able to put themselves and their work environment so well that it will affect the individual can achieve the expected job satisfaction. In the world of work, usually relate to a person's attitude to his work. Linkage attitude with this work will pave the way positive or negative evaluative held by employees about aspects of their work environment. This means that every person on the job reflects the experience pleasant and unpleasant in his work and hopes for the future. The working environment is meant here is the physical work environment and non-physical, such as acceptable behavior management and workplace environment itself (workplace), among others working facilities and security. If the work environment possible, then the employees will make the workplace a fun in performing activities works, so as to reduce fatigue, which in turn can lead to satisfaction with the job. As such, working environment and individual characteritic relationship does have the potential to create an employes job satisfaction.
Co-Authors Ade Nurhidayah Agus Susanto Agus Susanto Ahmad Fadli Albert Albert Albert Albert Ali Syah Putra Ali Syah Putra Arifin Arwin Arwin Arwin Arwin Benny Lim Bestadrian P.Theng Chatarina Umbul Wahyuni CINDY CINDY Deva Djohan Devia Febrina Duffin Eddy Eddy Eddy Harnjo Elyzabet Wijaya Elyzabeth Wijaya Endang Sulistya Rini Erina Alimin Erina Alimin Erina Erina Ester Fahmi Sulaiman Felix Leonardi IKA PUSPA SATRIANNY Jerischo Jeslyn Khotana, Selena Lim, Benny Lisa Lisa Manda Dwipayani Bhastary Nasib Pebri, Prianda Ratih Amelia Ricky Shevchenko Roseline Roseline Rosita Rosita Sabaruddin Chaniago Shevchenko, Ricky Siti Alhamra Salqaura Sri Aprianti Tarigan Susanto Susanto Susanto Syaifullah Syaifullah Thamrin Theng, Bestadrian Prawiro Tina Linda Vanessa Eveline Vierra Chandra Wily Julitawaty Wu, Vickye Yenni Yuniar Andi