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All Journal Jurnal Litbang Industri JOURNAL OF INDUSTRIAL AND MANUFACTURE ENGINEERING Abdimas Talenta : Jurnal Pengabdian Kepada Masyarakat Journal of Economic, Bussines and Accounting (COSTING) EKONOMIS : Journal of Economics and Business Pendas : Jurnah Ilmiah Pendidikan Dasar Al Qalam: Jurnal Ilmiah Keagamaan dan Kemasyarakatan Journal Analytica Islamica CANTILEVER JOURNAL OF SCIENCE AND SOCIAL RESEARCH Value: Jurnal Manajemen dan Akuntansi Jurnal Sistem Teknik Industri SIGMA TEKNIKA Quantitative Economics and Management Studies International Journal on Social Science, Economics and Art Journal La Multiapp International Journal of Educational Review, Law And Social Sciences (IJERLAS) Multidiciplinary Output Research for Actual and International Issue (Morfai Journal) Empiricism Journal International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) International Journal of Social Science, Educational, Economics, Agriculture Research, and Technology (IJSET) International Journal of Science and Society (IJSOC) Jurnal Minfo Polgan (JMP) Jurnal Litbang Industri Journal of Accounting and Finance Management (JAFM) Asian Journal of Management Analytics Formosa Journal of Computer and Information Science Jurnal Ilmiah MEA (Manajemen, Ekonomi, dan Akuntansi) Journal Research of Social Science, Economics, and Management Lokawati: Jurnal Penelitian Manajemen dan Inovasi Riset Majapahit Journal of Islamic Finance dan Management Majapahit Journal of Islamic Finance dan Management Jurnal Siber Multi Disiplin Journal of Accounting Research, Utility Finance and Digital Assets (JARUDA)
Meilita Tryana Sembiring, Meilita Tryana
Departemen Teknik Industri, Fakultas Teknik, Universitas Sumatera Utara
Religion Aerospace Engineering Agriculture, Biological Sciences & Forestry Arts Humanities Automotive Engineering Chemical Engineering, Chemistry & Bioengineering Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Mathematics Mechanical Engineering Social Sciences Transportation Other

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THE INFLUENCE OF TRAINING NEEDS ASSESSMENT, TRAINING DESIGN, TRAINING DELIVERY STYLE, AND TRAINING EVALUATION ON EMPLOYEE PERFORMANCE AT PERUMDA TIRTANADI Dedy Widarta; Rulianda Purnomo Wibowo; Meilita Tryana Sembiring
Multidiciplinary Output Research For Actual and International Issue (MORFAI) Vol. 5 No. 5 (2025): Multidiciplinary Output Research For Actual and International Issue
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/morfai.v5i5.4394

Abstract

This study aims to analyze the effect of training on employee performance at Perumda Tirtanadi, a regional-owned company engaged in public water services in North Sumatra. The research applies a quantitative associative approach to examine the influence of four key dimensions of training training needs assessment, training design, training delivery style, and training evaluation on employee performance. Data were collected through questionnaires distributed to employees across several divisions of Perumda Tirtanadi and analyzed using multiple linear regression with SPSS. The results show that training has a significant positive effect on employee performance, both partially and simultaneously. Each dimension of training contributes differently, with training design and training evaluation showing the strongest influence. These findings indicate that a systematic and well-evaluated training program can enhance employees’ competence, productivity, and service quality. The study emphasizes the importance of continuous human resource development and provides practical recommendations for improving the effectiveness of training programs within public sector organizations.
Design of an Integrated Order Acceptance System in a Palm Oil Machine Component Company: Case Study Anggi Maharani . S; Juliza Hidayati; Meilita Tryana Sembiring
Journal La Multiapp Vol. 7 No. 1 (2026): Journal La Multiapp
Publisher : Newinera Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37899/journallamultiapp.v7i1.2918

Abstract

As demand increases, companies need information systems capable of providing accurate, real-time, and integrated data. However, observations show that ongoing business processes are still carried out manually, such as communicating orders via WhatsApp , manually recording purchase orders (POs), and creating invoices that are not centrally documented. This condition results in various problems, including lost PO documents, duplicate transaction notes, data desynchronization between departments, and delays in order processing. Research This aim for analyzing business processes moment this (as-is) and designing business processes more (to-be) proposals effective and efficient through implementation system Odoo-based Enterprise Resource Planning (ERP). The research method used is descriptive research with data collection techniques in the form of observation and interviews. Analysis was conducted to identify non-value-added activities and system requirements that are appropriate to the company's operational conditions. The results of the study indicate that manual processes cause an average of 11% data accuracy errors per year, reduce operational efficiency, and hinder coordination between departments. The proposed Odoo-based ERP system design is able to integrate sales, purchasing, production, and finance processes so that data flow is automated, consistent, and there is no repetitive recording. This system model has been proven to support increased data accuracy, reduce data duplication, and provide faster and more accurate information for decision-making.
STRATEGIES AND IMPROVEMENT PRIORITIES AGAINST CONSTRAINTS IMPLEMENTATION OF ROUNDTABLE ON SUSTAINABLE PALM OIL (RSPO) AT PT XYZ PKS C Caroline; Sukaria Sinulingga; Meilita Tryana Sembiring
International Journal of Educational Review, Law And Social Sciences (IJERLAS) Vol. 4 No. 5 (2024)
Publisher : CV. RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijerlas.v4i5.1948

Abstract

The Roundtable on Sustainable Palm Oil (RSPO) is a global non-profit organization that focuses on developing and implementing global standards for sustainable palm oil that has a responsibility to protect animals, environments, workers and local communities. PT XYZ – PKS C has obtained RSPO certification on June 13th, 2023. The research objectives are: 1) finding out the obtacles faced in the implementation of RSPO; and 2) looking for effective strategies to overcome the negative impacts of these obstacles. Research was conducted using qualitative and quantitative methods through interviews and AHP (Analytical Hierarchy Process) questionnaires. Results obtained: 1) PT XYZ realizes that the obstacles faced in the adoption of RSPO include: a) Limited Capability and Number of Human Resources, b) Limited Budget Funds/Costs, c) Lack of Coordination and Consultation communication, and d) Legal Regulations; 2) Priority for resolving operational obstacles in implementation of RSPO, including: a) Level 1: Planet, b) Level 2: Principle 2 and 6; 3) Strategies that can be implemented by PT XYZ to overcome obstacles, including: a) following ISO 14001:2015 and ISO 9001:2015 certification; b) Consulting with sustainability teams from other palm oil companies; c) Design a buffer area by planting plants consumed by long-tailed monkeys.
OPTIMIZATION OF TEACHER QUALITY CONTROL AT BAGAN BATU DEVELOPMENT COLLEGE FOUNDATION WITH E-MONEVA Rizki Candra Dermawan; Evawany Yunita Aritonang; Meilita Tryana Sembiring
International Journal of Educational Review, Law And Social Sciences (IJERLAS) Vol. 5 No. 1 (2025)
Publisher : CV. RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijerlas.v5i1.2365

Abstract

Technological advances enable human resource practices towards E-Human Resources. Monitoring and evaluation activities at Yayasan Perguruan Pembangunan Bagan Batu are carried out conventionally so that there are several problems, namely monitoring and evaluation activities are considered less effective and efficient, paper and printing costs and then problems in archiving. The aim is to create an E-Moneva design to optimize quality control activities at Yayasan Perguruan Pembangunan Bagan Batu. The method used is double diamond, the stages are discover, define, develop and delivery. The research results of respondents agreed that E-Moneva can optimize monitoring and evaluation activities by overcoming problems that exist in ongoing activities. E-Moneva can simplify the monitoring and evaluation process and help identify problems and assist in decision making. Monitoring and evaluation activities will run more effectively and efficiently because the features available on E-Moneva are able to support efforts to optimize teacher quality control. The principals agreed that E-Moneva could optimize monitoring and evaluation activities.
EVALUATION OF THE QUALITY OF ACADEMIC ADMINISTRATION SERVICESAT THE FACULTY OF VOCATIONAL SCIENCES, UNIVERSITY OF NORTH SUMATRA Akbar Reza Pratama; Meilita Tryana Sembiring; Evawany Yunita Aritonang
International Journal of Educational Review, Law And Social Sciences (IJERLAS) Vol. 5 No. 4 (2025)
Publisher : CV. RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijerlas.v5i4.3539

Abstract

Academic administration services are a crucial component in supporting the smooth running of higher education, particularly within the Faculty of Vocational Studies, which emphasizes speed, accuracy, and efficiency. This study aims to evaluate the quality of academic administration services at the Faculty of Vocational Studies, University of North Sumatra, based on student perceptions, identify barriers in the service process, and explore user expectations and input on service quality improvements. The approach used was descriptive qualitative, with data collection techniques through in-depth interviews, observation, and documentation of 10 purposively selected respondents. The results showed that service quality was considered quite good in terms of reliability and tangibles, but weaknesses remained in the dimensions of responsiveness, empathy, and assurance. Obstacles found included: lack of clarity in procedural information, unresponsiveness from staff, the absence of an online document tracking system, and minimal empathy in service communications. Service users expect improvements in interpersonal communication, procedural consistency, and accelerated service through the digitization of the administrative system. Therefore, improving the quality of academic administration services needs to focus on strengthening staff competencies, developing technology-based service systems, and establishing a humanistic and responsive service culture.
Reputation Management and Customer Experience Strategies in Preventing Fraud in Wedding Organizer Service Providers and Its Implications for Increasing Sales (Case Study on Twin Wedding Organizers) Radha Mazly Nasution; Evawany Yunita Aritonang; Meilita Tryana Sembiring
Majapahit Journal of Islamic Finance and Management Vol. 6 No. 1 (2026): Islamic Finance and Management
Publisher : Universitas KH. Abdul Chalim Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31538/mjifm.v6i1.737

Abstract

The crisis of public trust due to the rampant cases of fraud (Ponzi schemes and defaults) in the Wedding Organizer (WO) industry has created serious Customer Trust Issues, demanding an integrity-based strategic response. This study aims to analyze the role of Reputation Management Strategy (X1), measured through Transparency and Integrity, and Customer Experience (X2), realized through Employee Competence and Professionalism, as a function of fraud prevention, and examine its implications on Sales Increase (Y1)Case study was conducted on Twin Wedding Organizers in Medan City, involving 150 client respondents and using Structural Equation Modeling (SEM) based on Partial Least Square (PLS) for data analysis. The results of the study show that Strategies (X1) and (X2) have proven to be significant in overcoming Customer Trust Issues (M1), confirming that eliminating Opportunity (financial transparency) and reducing Pressure (team competence) is the key to restoring trust. Success (M1) then serves as a crucial mediator that increases Positive Customer Experience (M2), which ultimately correlates significantly with Increased Sales (Y1). These findings resulted in a 3-Pillar Trust Management Strategy Model that recommends Trust-Based Governance (use of Escrow Account), Competence-Led CX, and Reputation Amplification, making it a practical guide for WO professionals in Medan to make integrity a competitive advantage.
Reputation Management and Customer Experience Strategies in Preventing Fraud in Wedding Organizer Service Providers and Its Implications for Increasing Sales (Case Study on Twin Wedding Organizers) Radha Mazly Nasution; Evawany Yunita Aritonang; Meilita Tryana Sembiring
Majapahit Journal of Islamic Finance and Management Vol. 6 No. 1 (2026): Islamic Finance and Management
Publisher : Universitas KH. Abdul Chalim Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31538/mjifm.v6i1.737

Abstract

The crisis of public trust due to the rampant cases of fraud (Ponzi schemes and defaults) in the Wedding Organizer (WO) industry has created serious Customer Trust Issues, demanding an integrity-based strategic response. This study aims to analyze the role of Reputation Management Strategy (X1), measured through Transparency and Integrity, and Customer Experience (X2), realized through Employee Competence and Professionalism, as a function of fraud prevention, and examine its implications on Sales Increase (Y1)Case study was conducted on Twin Wedding Organizers in Medan City, involving 150 client respondents and using Structural Equation Modeling (SEM) based on Partial Least Square (PLS) for data analysis. The results of the study show that Strategies (X1) and (X2) have proven to be significant in overcoming Customer Trust Issues (M1), confirming that eliminating Opportunity (financial transparency) and reducing Pressure (team competence) is the key to restoring trust. Success (M1) then serves as a crucial mediator that increases Positive Customer Experience (M2), which ultimately correlates significantly with Increased Sales (Y1). These findings resulted in a 3-Pillar Trust Management Strategy Model that recommends Trust-Based Governance (use of Escrow Account), Competence-Led CX, and Reputation Amplification, making it a practical guide for WO professionals in Medan to make integrity a competitive advantage.
Design and Build a Real-Time Based 3 Kg LPG Distribution Information System Using the Laravel Framework at PT. Tasya Gasindo Yasmin Neylanda Pulungan; Meilita Tryana Sembiring; Juliza Hidayati
Formosa Journal of Computer and Information Science Vol. 5 No. 1 (2026): March 2026
Publisher : PT FORMOSA CENDEKIA GLOBAL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55927/fjcis.v5i1.16637

Abstract

PT. Tasya Gasindo, an LPG 3 kg distribution agent in Medan, Indonesia, faced significant operational inefficiencies due to the absence of a real-time stock and demand monitoring system. Trucks frequently returned to the depot with unsold cylinders, causing queuing delays and Pertamina fines for unmet daily Delivery Order targets. This study designed and implemented a web-based distribution information system using the Laravel frame-work (MVC architecture, MySQL) providing real-time stock and demand data across 69 distribution bases. The descriptive-qualitative and software engineering approach included observation, interviews, and documentation. Black Box Testing covered 16 scenarios (all passed) with direct user evaluation. Average monthly residual cylinders decreased from 744 units (2022–2024) to 220 units in March–April 2025 a 70.4% reduction. The Fulfill-ment Rate improved from 99.20% to 99.74%, reducing estimated monthly Pertamina fines from Rp22.32 million to Rp6.60 million
THE ROLE OF PUBLIC SERVICE QUALITY AND SMART GOVERNANCE IMPLEMENTATION IN PUBLIC SATISFACTION: AN EMPIRICAL STUDY AT THE DEPARTMENT OF POPULATION AND CIVIL REGISTRATION OF LANGKAT REGENCY Muhammad Rafi Indra Putra; Meilita Tryana Sembiring; Iskandarini Iskandarini
Journal Analytica Islamica Vol 15, No 3 (2026): ANALYTICA ISLAMICA
Publisher : Program Pascasarjana UIN Sumatera Utara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30829/jai.v15i3.30539

Abstract

This study is motivated by the importance of improving public service quality and implementing smart governance to enhance community satisfaction, particularly at the Department of Population and Civil Registration of Langkat Regency. The main problem addressed in this study is the extent to which public service quality and smart governance implementation influence community satisfaction. This research employs a quantitative approach using a survey method involving 205 respondents. Data analysis techniques include validity and reliability tests, classical assumption tests, and multiple linear regression analysis. The results indicate that public service quality has a positive and significant effect on community satisfaction, and smart governance implementation also has a positive and significant effect. Simultaneously, both variables significantly influence community satisfaction, with a model explanatory power of 69%. These findings suggest that service quality remains the dominant factor in improving community satisfaction, while smart governance acts as a supporting factor that enhances the effectiveness of public services. The implication of this study emphasizes that improving community satisfaction requires synergy between high-quality services and the utilization of technology in governance. Therefore, the integration of conventional and digital services is a crucial strategy to achieve effective, efficient, and citizen-oriented public service delivery.
A Circular Economy-Based Strategy for the Development of Biochar from Oil Palm Empty Fruit Bunches to Increase Added Value at PT Perkebunan Nusantara IV Setyo Dwi Wijayanto; Nazaruddin Nazaruddin; Meilita Tryana Sembiring
Journal Research of Social Science, Economics, and Management Vol. 5 No. 12 (2026): Journal Research of Social Science, Economics, and Management
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/jrssem.v5i12.1573

Abstract

This study aims to formulate a strategy for developing biochar from empty fruit bunches (EFB) waste based on a circular economy approach to increase the added value of PT Perkebunan Nusantara IV. As a large-scale palm oil plantation company, PTPN IV generates a significant volume of EFB from fresh fruit bunch processing. Current EFB utilization is still dominated by land application, incineration, and direct selling, which have not yet created optimal economic value for the company. This research applied a case study approach supported by qualitative and quantitative analysis through document review, interviews, limited observation, cost-benefit analysis, value-added analysis, risk analysis, and strategy formulation using SWOT and TOWS frameworks. The findings indicate that converting EFB into biochar has the potential to transform waste from a cost center into a value driver by reducing waste handling costs, partially substituting chemical fertilizer use, creating commercialization opportunities, and strengthening the company’s environmental and ESG performance. Biochar development also supports the implementation of a closed-loop supply chain between palm oil mills and plantations, making it consistent with circular economy principles. The recommended implementation strategy includes conducting a pilot project, developing standard operating procedures and quality standards, strengthening human resource capacity, establishing technology partnerships, conducting agronomic validation, and implementing the program gradually in operational units with the highest readiness. Therefore, EFB-based biochar development can serve as a sustainable business strategy that supports operational efficiency, downstream development, and added value creation for PTPN IV.
Co-Authors Abdul Rahim Matondang Akbar Reza Pratama Akbar Reza Pratama Andri Sahputra Anggi Maharani . S Ani Suryani Anizar Anizar Asri Bernitzky Saragi Aulia Agung Dermawan Caroline Chairiyah, Hasanatul Chairul Muluk Dedy Widarta Dimas Akmarul Putera Dini Wahyuni Dini Wahyuni Dita Deviana Fadhilah Effan Budiawan Effan Budiawan Elisabeth Ginting Endang Sulistya Rini Ericson Chandra Evawany Yunita Aritonang Evawany Yunita Aritonang Evawany Yunita Aritonang Fadhilah, Dita Deviana Fahmi Natigor Nasution Fahrur Ridho Ferdiantes Ferdiantes Ferdiantes, Ferdiantes Fikri Latief Adrian Hadiwinata, Hadiwinata Husni Sinulingga, Muhammad Ibnu Afdillah Lubis Ifwan Adinata Indah Rizkya Intan, Anni Irwan Budiman Iskandarini Iskandarini Jenny Omishari Hasibuan Joeanda, Joeanda Juliza Hidayati Julyanda, Muhammad Manurung, Dapot Hariyudi Maruba Sihombing Muhammad Rafi Indra Putra Muhammad Romli dan Suprihatin Andes Ismayana Muhammad Sadani Munthe, Al Akhyar Mursyid, Abdillah Fattah N. Nazaruddin Nazaruddin Nazaruddin Nazaruddin Nazaruddin Nazaruddin Nazaruddin Nia Luthfiana Marina Noviani Br. Siagian Nurul Fadhilah Pinta Serli Waty Lumban Toruan Prihatin Lumbanraja Prihatin Lumbanraja Puji Biso Santoso Putra, Suryadi Qaedina Tio Athira Radha Mazly Nasution Raditiya Eka Nugraha Ray Bahara Sitorus Refli Yunir Ridho Habibi, Anggi Rizki Candra Dermawan Rosadi, Arief Fareza Satria Sitorus Setyo Dwi Wijayanto Sibarani, Feby Sanna Silvia Febrina Lubis Simarmata, Roberta Sinulingga, Emerson Pascawira Siregar, Khairun Nissa skandarini, skandarini Sonny Nova Andri Sriwardany Sriwardany Sriwardany Stefanus Yudha Sugih Arto Pujangkoro Sugih Arto Pujangkoro Sugiharto Sugiharto Pujangkoro Sukardi, Sukardi Sukaria Sinulingga Sukaria Sinulingga Sukaria Sinulingga Suryani, Ani Syahpturi, Khalida Syahyunan Tampubolon, Fernando Tania Alda Tarigan, Indah Rizkya Tengku Ezy Andika Thamrin Dedy Sunarto Tjandra, Gallerie Tuti Sarma Sinaga Ukurta Tarigan Venna Natala Lingga Vivi Gusrini Rahmadani Pohan Wibowo, Azharie Wibowo, Rulianda P. Yasmin Neylanda Pulungan Yeni Absah yeni absah Yufazhrin Pandapotan Batu Bara Yunir, Refli Yusuf Luqman Zaini Widya Ramadhani Zuya, Novika