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All Journal Jurnal Litbang Industri JOURNAL OF INDUSTRIAL AND MANUFACTURE ENGINEERING Abdimas Talenta : Jurnal Pengabdian Kepada Masyarakat Journal of Economic, Bussines and Accounting (COSTING) EKONOMIS : Journal of Economics and Business Al Qalam: Jurnal Ilmiah Keagamaan dan Kemasyarakatan CANTILEVER Value: Jurnal Manajemen dan Akuntansi Jurnal Sistem Teknik Industri SIGMA TEKNIKA Quantitative Economics and Management Studies International Journal on Social Science, Economics and Art Journal La Multiapp International Journal of Educational Review, Law And Social Sciences (IJERLAS) Multidiciplinary Output Research for Actual and International Issue (Morfai Journal) International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) International Journal of Social Science, Educational, Economics, Agriculture Research, and Technology (IJSET) International Journal of Science and Society (IJSOC) Jurnal Litbang Industri Journal of Accounting and Finance Management (JAFM) Asian Journal of Management Analytics Formosa Journal of Computer and Information Science Jurnal Ilmiah MEA (Manajemen, Ekonomi, dan Akuntansi) Journal of Accounting Research, Utility Finance and Digital Assets (JARUDA) Majapahit Journal of Islamic Finance dan Management Majapahit Journal of Islamic Finance dan Management
Meilita Tryana Sembiring, Meilita Tryana
Departemen Teknik Industri, Fakultas Teknik, Universitas Sumatera Utara
Religion Aerospace Engineering Agriculture, Biological Sciences & Forestry Arts Humanities Automotive Engineering Chemical Engineering, Chemistry & Bioengineering Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Mathematics Mechanical Engineering Social Sciences Transportation Other

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ANALYSIS OF THE INFLUENCE OF SERVICE QUALITY IN THE STAY PERMIT SECTION ON THE SATISFACTION OF IMMIGRATION SERVICE USERS AT THE CLASS I IMMIGRATION OFFICE SPECIALLY TPI NGURAH RAI Tengku Ezy Andika; Sugiharto; Meilita Tryana Sembiring
International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) Vol. 4 No. 3 (2024): June
Publisher : CV. Radja Publika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijebas.v4i3.1726

Abstract

This research aims to find out whether Physical Evidence, Reliability, Responsiveness, Guarantee and Empathy simultaneously and partially influence the satisfaction of Immigration service users at the TPI Ngurah Rai Special Class I Immigration Office. This research uses questionnaire data with a sample size of 100 people using the Slovin formula. Data processing uses SPSS software and this research uses Double Linear. The research results show that the variables physical evidence, reliability, responsiveness and guarantee do not have a significant influence on service user satisfaction at the TPI Ngurah Rai Special Class I Immigration Office. The empathy variable has a significant influence on service user satisfaction at the TPI Ngurah Rai Special Class I Immigration Office. Taken together, the variables physical evidence, reliability, responsiveness, assurance and empathy have a significant effect on service user satisfaction at the TPI Ngurah Rai Special Class I Immigration Office.
ANALYSIS OF THE EFFECTIVENESS OF RAW MATERIAL WAREHOUSE MANAGEMENT AT PT INDONESIA ASAHAN ALUMINUM Ericson Chandra; Nazaruddin; Meilita Tryana Sembiring
International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) Vol. 4 No. 4 (2024): August
Publisher : CV. Radja Publika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijebas.v4i4.1750

Abstract

Research Objectives To find out the raw material management process carried out at PT Indonesia Asahan Aluminum, to find outwhether the current raw material storage layout is effective or not and to find out what can be done or improved to increase the effectiveness of raw material warehouse management at PT Indonesia Asahan Aluminum. The type of research used is quantitative descriptive research. This research was conducted at PT Indonesia Asahan Aluminum. Based on the results of the analysis that has been carried out on the implementation of the class-based storage method in the PT Indonesia Asahan Aluminum warehouse, namely the Potential for Increasing Operational Efficiency: The calculation results show that by implementing the class-based storage method, there is the potential for a significant increase in efficiency. Projections show a reduction in the total distance traveled by 630,441 meters or around 28%, which shows that this method can minimize the distance traveled for picking up raw materials, thereby speeding up the process of searching for and retrieving goods. Better Grouping of Raw Materials: The class-based storage method allows grouping of raw materials based on frequency of use and raw material characteristics. This grouping can help in organizing the warehouse layout more efficiently, where frequently used raw materials are placed closer to the picking area, while rarely used raw materials are placed further away but still well organized. Optimizing Space Use: Projections for implementing the class-based storage method show the potential for more optimal use of storage space. By organizing raw materials based on class, each storage space can be used more efficiently, reducing unnecessary buildup or emptiness. Process Time Reduction: Reducing travel distance is also expected to have an impact on reducing the time required for the process of searching for and retrieving raw materials. This has the potential to increase employee productivity and speed up workflow in the warehouse.
DESIGNING AN ACTIVITY CONTROL MODEL FOR FOSTERING COLLABORATION IN ORGANIZATIONS USING THE COSO FRAMEWORK Ibnu Afdillah Lubis; Meilita Tryana Sembiring; Rulianda Purnomo Wibowo
International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) Vol. 4 No. 5 (2024): October
Publisher : CV. Radja Publika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijebas.v4i5.2115

Abstract

The prevailing business paradigm, largely rooted in Western economic principles, relies heavily on capital acquisition through bank loans. This model is mirrored by CV Mitra Karya Lima Sukses (MKLS), a construction and procurement firm that employs a collaborative management approach. While the community often turns to interest-bearing loans or loan sharks, MKLS recognizes the inherent inefficiencies associated with non-value-added interest. To mitigate this, the company has implemented strategies that include collective capital contributions from its employees. However, a comprehensive oversight framework for other business activities remains elusive. Implementing robust control activities is imperative to ensure smooth and effective operations. The COSO model, encompassing environmental control, risk assessment, activity control, information and communication, and monitoring, provides a suitable framework for achieving this goal. Research indicates potential risks, including the threat of fraud within collaborative endeavors. To address these concerns, agreements and insurance mechanisms can be employed to mitigate risks and promote equitable outcomes.
FACTORS INFLUENCING THE MATURITY LEVEL OF ELECTRONIC-BASED GOVERNMENT SYSTEM MANAGEMENT DOMAIN IMPLEMENTATION Thamrin Dedy Sunarto; Emerson Pascawira Sinulingga; Meilita Tryana Sembiring
International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) Vol. 4 No. 6 (2024): December
Publisher : CV. Radja Publika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijebas.v4i6.2172

Abstract

This study aims to identify the factors that influence the maturity level of the implementation of the Electronic-Based Government System (SPBE) management domain. This study uses a qualitative descriptive approach with a case study on the Provincial Government of North Sumatra. Data were collected through interviews, observations, and document studies. The results showed that there is a gap between theoretical understanding and practical implementation of SPBE risk management. The factors that influence the maturity level of the implementation of the SPBE management domain include: (1) awareness and understanding, (2) human resource competence, (3) budget allocation, (4) leadership support, and (5) participation. This study recommends improving human resource competence, increasing budget allocation, and promoting active participation from all stakeholders.
EMPLOYEE PERFORMANCE IMPROVEMENT STRATEGY IN EFFORTS TO IMPROVE CUSTOMER RELATIONS USING HIERARCHY PROCESS ANALYSIS AND CUSTOMER RELATIONSHIP MANAGEMENT METHODS AT PT.MASAJI KARGOSENTRA TAMA BELAWAN Muhammad Sadani; Prihatin Lumbanraja; Meilita Tryana Sembiring
International Journal of Educational Review, Law And Social Sciences (IJERLAS) Vol. 3 No. 5 (2023): September
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijerlas.v3i5.1011

Abstract

Based on the analysis and discussion of research regarding complaint handling at PT. Masaji Kargosentra Tama, it can be concluded as follows. Employee performance appraisal at PT Masaji Kargosentra Tama is carried out using a comprehensive approach. This performance appraisal process involves various KPI parameters related to customer service. For each KPI parameter, employees are given an assessment based on a predetermined scale or scoring system. This rating scale allows management to measure the quality of employee performance in aspects relevant to their duties and responsibilities. This assessment can be carried out periodically, for example every month or every year, using available data and information. During the assessment process, the management of PT Masaji Kargosentra Tama evaluates employee performance by considering each KPI parameter separately or as a whole. This performance appraisal can involve various methods, such as direct observation, data collection, interviews, or feedback from customers and colleagues. After getting the assessment results. Based on the results of the analysis using AHP, the division that has the highest assessment score is 3.15, followed by Operations with a score of 2.84, followed by Finance with a score of 2.01. So it is found that the commercial division is the focus in service to customers. With a strong focus on customer service, companies can direct efforts and resources to improve service quality, respond effectively to customer needs, and build good relationships with customers. Priority given to customer service will help companies to increase customer satisfaction, maintain customer loyalty, and achieve competitive advantage in a highly competitive industry. The proposed strategy that can be carried out by PT Masaji Kargosentra Tama is to create a customer membership system. The goal is for customers to get special services such as offering special prices, thereby increasing customer satisfaction. And for companies to find out detailed customer information so as to increase the possibility of carrying out customer programs as the implementation of a more personal customer relationship management (CRM) strategy.
STRATEGY FOR INCREASING EMPLOYEE ENGAGEMENT OF MILENIALS AT PT TELKOM INDONESIA REGIONAL 1 MEDAN USING THE ADDIE METHOD Stefanus Yudha; Vivi Gusrini Rahmadani Pohan; Meilita Tryana Sembiring
International Journal of Educational Review, Law And Social Sciences (IJERLAS) Vol. 3 No. 3 (2023): May
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijerlas.v3i3.1055

Abstract

This research is motivated by the number of employees at PT Telkom Indonesia Regional 1 Medan of 53.92% who are Generation Y. According to several previous studies, the engagement of Y-generation is the lowest when compared to previous generations. As a form of prevention, in this study an analysis was carried out regarding what dimensions/factors were not well perceived within PT Telkom Indonesia, Tbk Regional 1 Medan. The purpose of this research is to provide advice to the management of PT Telkom Indonesia Regional 1 Medan in the form of a strategy to increase engagement among employees of PT Telkom Indonesia, Tbk Regional 1 Medan. The type of research used in this research is descriptive quantitative research. The population in this study were employees of PT Telkom Indonesia, Tbk Regional 1 Medan with samples taken in this study were 67 respondents. The data collection method used was a questionnaire using a Gallup Q-12 with a Likert scale of 1-5, an open questionnaire and interviews. The results of this study using the ADDIE method found that the growth dimension is a dimension that according to respondents should be increased again in PT Telekomunikasi Indonesia, Tbk Regional 1 Medan.
THE EFFECT OF USING DIGITAL MARKETING ON INCREASING BUSINESS PERFORMANCE MSMES IN JAMBI CITY Ifwan Adinata; Meilita Tryana Sembiring; Sugiharto Pujangkoro
International Journal of Educational Review, Law And Social Sciences (IJERLAS) Vol. 4 No. 3 (2024)
Publisher : CV. RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijerlas.v4i3.1636

Abstract

This article aims to investigate the impact of digital marketing utilization on the performance enhancement of Micro, Small, and Medium Enterprises (MSMEs) in Jambi City. The study focuses on the government's programs aimed at improving the quality of MSMEs in Jambi City through training, mentoring, and coaching. To approach this issue, marketing management theory serves as a framework to enhance business performance in MSMEs in Jambi City. Data collection was conducted by distributing questionnaires to 106 respondents, namely business owners in Jambi City who have been using digital marketing for at least 1 year, and analyzed quantitatively using multiple regression analysis. The research findings reveal a simultaneous influence between digital marketing and business performance with a strong correlation level. Moreover, the hypothesis partially indicates that the benefit dimension has the highest influence, while the incentive program has the lowest influence. Collectively, the five dimensions of digital marketing contribute to influencing the business performance of MSMEs in Jambi City by 56.5%, with the remaining being influenced by other factors. This study offers a novel measurement concerning the utilization of digital marketing in MSMEs based on relevant literature review.
Increasing Production Productivity by Improving Facility Layout Using the BLOCPLAN Method, Systematic Layout Planning, and Differential Evolution Algorithm Tarigan, Ukurta; Sembiring, Meilita Tryana; Tarigan, Indah Rizkya; Syahpturi, Khalida
Jurnal Sistem Teknik Industri Vol. 27 No. 3 (2025): JSTI Volume 27 Number 3 July 2025
Publisher : TALENTA Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32734/jsti.v27i3.19705

Abstract

A furniture company that produces dining chairs, coffee tables, and sofa has a common problem, namely the company's inability to complete production targets within the specified time period. These general problems are the result of less efficient production paths because there is backtracking, by-passing, cross movement, and material transfer between stations that are far apart. This problem can be resolved by using improvements to the production floor layout using BLOCPLAN, Systematic Layout Planning, and Algorithms Differential Evolution. This research aims to design a production floor layout that can minimize distance, total movement moment, and material handling costs, with a line efficiency rate above 75%. The results of this research show that the proposed layout was selected using the Differential Evolution Algorithm with a displacement distance of 231.24 meters, a total displacement moment of 15,820.93 meters/month, material handling costs of IDR 1,865,920/month, and a line efficiency rate of 81.94 %.
Strategi Bisnis dalam Menghadapi Persaingan Data Center Pasca Pandemi di Indonesia (Studi Kasus: PT. XYZ Medan) Rosadi, Arief Fareza; Wibowo, Rulianda Purnomo; Sembiring, Meilita Tryana
Ekonomis: Journal of Economics and Business Vol 8, No 2 (2024): September
Publisher : Universitas Batanghari Jambi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33087/ekonomis.v8i2.1633

Abstract

This research aims to determine the internal and external factors in the PT XYZ Medan data center, so as to obtain the right alternative business strategy by knowing the current position of the PT the best center in Indonesia. Data was collected through interviews with top management of PT XYZ Medan. The method used is the IFE Matrix, EFE Matrix, IE Matrix, SWOT and QSPM Matrix to determine appropriate alternative data center business strategies. The results of the research show that the company's main strength factor is the data center which has the best level of security and has been certified by ISO 27001:2013 ISMS (Information Security Management System). Apart from that, the results of the IE matrix show that the position of the PT XYZ Medan Data Center is in quadrant I, namely Growth (concentration through vertical integration) and the best strategy obtained is optimizing service, quality and affordable prices in order to retain customers.
Competitive strategy to increase rural saving in micro segment of PT Bank Rakyat Indonesia Tbk branch office Medan Iskandar Muda Ferdiantes, Ferdiantes; Nazaruddin, Nazaruddin; Sembiring, Meilita Tryana; Sriwardany, Sriwardany; Fadhilah, Dita Deviana
International Journal on Social Science, Economics and Art Vol. 14 No. 1 (2024): May: Social Science, Economics
Publisher : Institute of Computer Science (IOCS)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35335/ijosea.v14i1.441

Abstract

The growth of credit disbursements is expected to coincide with the growth of rural saving. However, credit growth is currently higher. This study aims to analyze the competitive strategy of PT Bank Rakyat Indonesia Tbk Branch Office Medan Iskandar Muda in improving rural saving. The location of this research was determined purposively, that the location chosen was a branch which was the largest bigbond in the Medan region. This research is qualitative research using descriptive methods to conduct data analysis. Analysis of competitive strategies in this study was carried out using the concept of Porter's Five Forces. The results of the analysis found that the competitive advantage lies in the network owned by PT Bank Rakyat Indonesia Tbk Branch Office Medan Iskandar Muda as well as the existence of individual customers and Micro, Small and Medium Enterprises. Our interviews with micro debtors found that most of the funds were used for business and consumption expenditures in wholesalers, traditional markets, supermarkets and large agents, while a small part was for savings and repayments. So that with its competitive advantage, the mastery of acceptance in wholesalers, markets, supermarkets and large agents will increase rural saving.
Co-Authors Abdul Rahim Matondang Accun Purba, Accun Akbar Reza Pratama Akbar Reza Pratama Ani Suryani Anizar Anizar Asri Bernitzky Saragi Aulia Agung Dermawan Awwab, M Adnan Caroline Chairul Muluk Dedy Widarta Dimas Akmarul Putera Dini Wahyuni Dini Wahyuni Dita Deviana Fadhilah Effan Budiawan Elisabeth Ginting Ericson Chandra Evawany Yunita Aritonang Evawany Yunita Aritonang Evawany Yunita Aritonang Fadhilah, Dita Deviana Ferdiantes Ferdiantes Ferdiantes, Ferdiantes Fikri Latief Adrian Hadiwinata, Hadiwinata Husni Sinulingga, Muhammad Ibnu Afdillah Lubis Ifwan Adinata Indah Rizkya Intan, Anni Irwan Budiman Iskandarini Iskandarini Joeanda, Joeanda Juliza Hidayati Julyanda, Muhammad Maharani . S, Anggi Maruba Sihombing Muhammad Romli dan Suprihatin Andes Ismayana Muhammad Sadani Munthe, Al Akhyar Mursyid, Abdillah Fattah N. Nazaruddin Nazaruddin Nazaruddin Nazaruddin Nia Luthfiana Marina Nurul Fadhilah Pinta Serli Waty Lumban Toruan Prihatin Lumbanraja Prihatin Lumbanraja Puji Biso Santoso Putra, Suryadi Qaedina Tio Athira Radha Mazly Nasution Raditiya Eka Nugraha Ray Bahara Sitorus Refli Yunir Ridho Habibi, Anggi Rizki Candra Dermawan Rosadi, Arief Fareza Satria Sitorus Sibarani, Feby Sanna Silvia Febrina Lubis Simarangkir, Theresia Devi Selviana Simarmata, Roberta Sinulingga, Emerson Pascawira Siregar, Khairun Nissa Siregar, Try Utama Budi skandarini, skandarini Sriwardany Sriwardany Sriwardany Stefanus Yudha Sugih Arto Pujangkoro Sugih Arto Pujangkoro Sugiharto Sugiharto Pujangkoro Sukardi, Sukardi Sukaria Sinulingga Sukaria Sinulingga Sukaria Sinulingga Suryani, Ani Syahpturi, Khalida Syahyunan Tampubolon, Fernando Tania Alda Tarigan, Indah Rizkya Tengku Ezy Andika Thamrin Dedy Sunarto Tjandra, Gallerie Ukurta Tarigan Venna Natala Lingga Vivi Gusrini Rahmadani Pohan Wibowo, Azharie Wibowo, Rulianda P. Yasmin Neylanda Pulungan yeni absah Yufazhrin Pandapotan Batu Bara Yunir, Refli Yusuf Luqman Zuya, Novika