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Susie Perbawasari
Fakultas Ilmu Komunikasi, Universitas Padjadjaran
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Public Health Social Sciences Transportation Other

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Journal : Journal of International Multidisciplinary Research

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Analyzing the Implementation of Public Relations Ethics at PT KAI and Its Implications on Competitive Advantage Lisdiantini, Netty; Zubair, Feliza; Perbawasari, Susie; Baruno, Agustiawan Djoko; Radjamin, Irzameingindra Putri
Journal of International Multidisciplinary Research Vol. 3 No. 1 (2025): Januari 2025
Publisher : PT. Banjarese Pacific Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62504/jimr1150

Abstract

This study examines the role of public relations (PR) ethics in enhancing PT Kereta Api Indonesia's (PT KAI) competitive advantage in the railway industry. Ethical practices in PR are vital for fostering stakeholder trust, improving customer satisfaction, and enhancing employee engagement, all of which contribute to sustainable growth and market leadership. Adopting a qualitative research design and a case study approach, the research investigates how ethical principles such as transparency, integrity, equity, respect, and responsiveness are applied within PT KAI’s operational and strategic frameworks. Data collection involved document and thematic analyses, emphasizing ethical practices’ impact on stakeholder relationships and competitive outcomes. The findings highlight that PT KAI’s ethical initiatives strengthen its reputation, promote customer loyalty, and support a positive workplace environment. Despite these successes, challenges remain, including the absence of formalized ethical guidelines and the need for ethical leadership. The study concludes that integrating PR ethics into organizational culture enhances competitive advantage and ensures long-term sustainability in a dynamic market.
Co-Authors Aang Koswara Aat Ruchiat Nugraha Aat Ruchiat Nugraha Aditya Krist Anadiwira agus rahmat Agus Rahmat Agus Rusmana Aini, Rizky Nur Alvin Ernesto Widjaya Arisona, Kerin Dea Aristya, Zahra Ashila Nafisaputri Aulia, Kharisma Auliana Gusfiani Awal, Brilliant Ayu Indra Wardhani Ayumi, Shereina Sarah Baruno, Agustiawan Djoko Brumadyadisty, Garry Centurion Priyatna Chindy Ayu Anggraini Chintia Melva Cahaya L. Tobing Cindy Lidya Damayanti, Ninis Agustini Deddy Mulyana Diah Fatma Sjoraida Dian Wardiana Dian Wardiana Sjuchro Dian Wardiana Sjuhro Dwi Masrina Elnovani Lusiana Elvinaro Ardianto Evi Novianti Evi Novianti Fajar Syuderajat Fatan Audi Havip Febrianti, Tantri Feliza Zubair Feliza Zubair Fujiyanti, Syalma Funny Mustikasari Elita FX. Ari Agung Prastowo Geuit Septiani Hanny Hafiar Hartopo Eko Putro Hecka Athaya Shabrina Heru Ryanto Budiana Iqbal Zuhri Fadillah Iriana Bakti IZZAH, NURUL Kokom Komariah Lukiati Komala Erdinaya Lusi Romaddyniah Sujana, Lusi Romaddyniah Maghfira Prima Grafitia Mayasari, Dhira Nadya Annahl Vasha Najmi, Arnesa Aynun Nanda Mutiara Ulfah Netty Lisdiantini Nia Surya Amiati Ninis Agustini Damayani Nuryah Asri Sjafirah Nuryah Asri Sjafirah, Nuryah Asri Nuryah Asri Sjarifah, Nuryah Asri Priyo Subekti Priyo Subekti Putra, Johni Eka Raden A. Abdul Rasyiid Radjamin, Irzameingindra Putri Rahul Chauhan Renata Anisa Rheny Rheny Rizky Pratama Hajati Rulinawaty Rulinawaty Safira, Adelia Nabiila Sahira, Winda Syifa Samsurijzal Hasan Sarah Isabella Silaban Setyanto, Yugih Shany, Wildan Krisnarwanto Waranu Silviana Agustin Sinuraya, Sofia Siska Armawati Sufa Sufa, Siska Armawati Sultrayansa Sultrayansa Supriyatna, Asep Susanne Dida Suwandi Sumartias Syadhana, Jasmine Putri Syafia Afafi Syalina Syalina Syauqy Lukman Taufik, Edi Rahmat Tedjakumala, Ingrid Trie Damayanti Wada, Ibrahim Wawat Setiawati Wina Erwina Yanti Setianti Yemima, Hana Yuliyanti Sholihat Yustikasari, Yustikasari