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Journal : Journal Publicuho

EVALUASI MUTU PELAYANAN KEFARMASIAN PADA MASA PANDEMI COVID-19 DI RUMAH SAKIT SANTA ANNA KOTA KENDARI Sabarudin Sabarudin; Dian Munasari Solo; Muhammad Jefriyanto B; Nurramadhani A Sida; Wa Ode Asdia
Journal Publicuho Vol 3, No 4 (2020): November - January
Publisher : Universitas Halu Oleo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35817/jpu.v3i4.15284

Abstract

Quality is compliance with predefined standards or following the requirements. Minimum Service Standards health in hospitals is very important to measure the hospital's performance of health services. This study aims to describe the quality of service at the Pharmacy Installation at Santa Anna Hospital, Kendari City during the Covid-19 pandemic based on five indicators of minimum pharmaceutical service standards are waiting time for drug services, the absence of errors in drug administration, writing prescriptions according to the formulary, patient satisfaction and availability of SOP (Standard Operating Procedures). This study is observational research which is descriptive used cross sectional design. The sample was outpatients for 90 samples at Santa Anna Hospital, Kendari City, who fulfill the inclusion criteria. Instruments used questionnaire sheets and observation sheets. The results showed that the indicator of waiting time for concocted drugs and non-concocted drugs was 8 minutes and 4 minutes, respectively. There was no error in administering medications (100%). The suitability of prescription writing to the National Formulary was 99.73%, patient satisfaction to tangible dimensions and reliability dimensions were 82.23% and 84.84%, respectively. The responsiveness dimension was 79.65%, the assurance dimension was 83.54%, and the empathy dimension was 85.48%, and the availability of the standard operating procedure was 63.64%. This study's pharmacy installation at Santa Anna Hospital in Kendari City has not fulfilled the predetermined Minimum Service Standards.
Co-Authors ,, Suryani Abd Rafid Abd Rafid Adryan Fristiohady Amilia Primawanty Andi Muammar Zayed Andi Srie Muniati T Anwar, Irvan Arfan Arfan Arfan Arfan Arifah Indar Cahyani Aspadiah, Vica Aswani Aswani Aswani Aswani Aswani Aswani Dian Munasari Solo Diana Hijrah Edy Meiyanto Fery Indradewi Fifi Nirmala Firdarini, Evi Apriyani Fitrawan, La Ode Muhammad Halik Hardianti, Nia Hasnawati Hasnawati Idin Sahidin Idrus, Loly Subhiaty Irvan Irvan Anwar Irvan Anwar jamaluddin hos Kasmawati, Henny La Ode Muh. Fitrawan La Ode Muhammad Diman Loly Subhiaty Idrus Loly Subhiaty Idrus Loly Subhiyati Idrus Mahmudah, Rifa’atul Malina, Rachma Muhammad Abdillah Muhammad Jefriyanto B Muhammad Syamsir Muhammad, Umi Kalsum Muthi Ikawati Nada Shofa Nasruddin Nasruddin Nita Trinovitasari Nita Trinovitasari Normaidah, Normaidah Nur Illiyyin Akib Nur Illiyyin Akib Nur Rayani Nuralifah Nuralifah Nuralifah Nuralifah Nuralifah Nuralifah, Nuralifah Nurul Hikmah Nurull Hikmah Nurull Hikmah Parawansah Parawansah Parawansah Parawansah, Parawansah Rachma Malina Rachma Malina Rahmadani, Ulfa Novianti Ramdhayani, Vinarti Ratna Asmah Susidarti Restu Nur Hasanah Rifa'atul Mahmudah Rifa’atul Mahmudah Rina Andriani Risma Risnawati Risnawati Ruslin Ruslin Ruslin Ruslin Ruslin Ruslin Ruslin Ruslin Ruslin, Ruslin Rusman, Arman Sabarudin Sabarudin Shalihah, Rifa’atus Siti Sarmila Dewi Sitti Raodah Nurul Jannah Sitti Raodah Nurul Jannah Sitti Raodah Nurul Jannah Suryani Tahis, Ita Priati Wa Ode Asdia Wa Ode Asriani Wa Ode Dian Indrayanti Wa Ode Sinta Hasrawati Wa Ode Sitti Zubaydah Wahyuni Wahyuni Wiwin Putri Wulandari Yamin Yamin Yodha, Agung Wibawa Mahatva