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Integration of Information Technology in The Strategic Management Process a Case at PT. Bangka TIN Industries Febriana, Widia; Cahyadi, Irwan; Hayati, Ridha Nurul
RIGGS: Journal of Artificial Intelligence and Digital Business Vol. 4 No. 4 (2026): November - January
Publisher : Prodi Bisnis Digital Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/riggs.v4i4.4421

Abstract

This study aims to examine the role of information technology (IT) integration in strengthening strategic management practices at PT. Bangka Tin Industri, a company engaged in mining and tin processing industry. As the sector faces increasing operational complexity and market uncertainty, the effective use of digital technologies becomes essential for sustaining competitiveness. This research adopts a qualitative case study approach to gain in-depth understanding of how IT supports strategic processes within the organization. Data were collected through semi-structured interviews with key managerial personnel, direct field observations, and a review of internal documents related to strategic planning and operational control. The findings reveal that the implementation of integrated information systems, particularly Enterprise Resource Planning (ERP) and Business Intelligence (BI), has contributed significantly to improving strategic formulation and execution. These systems enable real-time data access, enhance interdepartmental coordination, and provide analytical insights that support more informed and responsive decision-making. As a result, the company demonstrates greater strategic adaptability in responding to operational challenges and market dynamics. Despite these benefits, the study also identifies several obstacles that hinder optimal IT utilization. Organizational resistance to change, limited digital literacy among managerial staff, and the need for cultural adjustment emerge as key challenges during the digital transformation process. The results underscore the critical role of top management commitment, effective change management, and continuous capacity-building initiatives in ensuring successful IT integration. This study offers practical insights for mining and manufacturing firms seeking to align information technology with strategic management to navigate an increasingly dynamic business environment.
Strategi Brand Campaign Kopi Leong Berbasis Visual Multimedia Storytelling Sumadewa, I Nyoman Yoga; Hasbullah, Hasbullah; Rosanensi, Melati; Febriana, Widia
RIGGS: Journal of Artificial Intelligence and Digital Business Vol. 4 No. 4 (2026): November - January
Publisher : Prodi Bisnis Digital Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/riggs.v4i4.4544

Abstract

Kopi Leong merupakan salah satu brand kopi lokal Lombok yang memiliki potensi besar untuk berkembang di pasar regional, namun masih menghadapi tantangan dalam membangun identitas merek dan kedekatan emosional dengan konsumen muda. Persaingan industri kopi yang semakin ketat menuntut strategi brand campaign yang tidak hanya menonjolkan kualitas produk, tetapi juga mampu menyampaikan nilai budaya, proses produksi, dan pengalaman konsumsi secara komunikatif dan persuasif. Penelitian ini bertujuan merancang strategi brand campaign Kopi Leong berbasis visual multimedia storytelling melalui pembuatan video iklan sinematik yang mengangkat pesan “Setiap Cangkir Punya Cerita.” Metode penelitian yang digunakan adalah pendekatan kualitatif dengan kerangka Design Thinking yang meliputi tahap empathize, define, ideate, prototype, dan test. Data diperoleh melalui observasi perilaku visual konsumen usia 18–40 tahun, wawancara dengan pengelola Kopi Leong, serta studi literatur terkait brand campaign, storytelling visual, dan pemasaran digital. Hasil penelitian menunjukkan bahwa konsumen menginginkan narasi visual yang autentik, estetis, dan merepresentasikan identitas lokal Lombok. Video kampanye yang dihasilkan menampilkan alur perjalanan kopi mulai dari lanskap Gunung Rinjani, proses pemetikan oleh petani, tahapan roasting, hingga pengalaman sosial konsumen menikmati kopi. Uji coba prototipe kepada responden menunjukkan bahwa pendekatan visual multimedia storytelling mampu meningkatkan pemahaman pesan merek, daya tarik visual, serta potensi brand recognition. Penelitian ini menyimpulkan bahwa integrasi metode Design Thinking dan consumer journey efektif dalam menghasilkan kampanye visual yang relevan dan berdampak bagi penguatan positioning Kopi Leong sebagai kopi lokal berkualitas. Penelitian ini diharapkan dapat menjadi referensi pengembangan strategi brand campaign multimedia bagi UMKM kopi lokal lainnya.