Claim Missing Document
Check
Articles

PERAN KEPERCAYAAN CUSTOMERS SEBAGAI MEDIASI PENGARUH PERSONAL SELLING TERHADAP KEPUTUSAN PEMBELIAN PADA PT. SINAR SHANATA BALI Meliana; Ni Putu Nita Anggraini; I Wayan Gede Antok Setiawan Jodi
VALUES Vol. 6 No. 2 (2025): Values
Publisher : Program Studi Manajemen Fakultas Ekonomi dan Bisnis UNMAS

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Sinar Shanata Bali dalam menghadapi ketatnya persaingan telah menerapkan strategi penjualan yang efektif untuk memastikan bahwa keunggulan-keunggulan tersebut dapat disampaikan dengan baik kepada calon customer. Perusahaan dan marketing selalu berupaya untuk dapat mengetahui apa yang dibutuhkan atau diinginkan para customer dengan menjelaskan keunggulan dan keunikan dengan jelas dari proyek Taman Shanata untuk menciptakan keputusan pembelian yang bertujuan untuk menentukkan terjualnya projek Taman Shanata yang ditawarkan. Penelitian ini bertujuan untuk mengkaji pengaruh personal selling dan kepercayaan customer terhadap keputusan pembelian, personal selling terhadap kepercayaan customer dan kepercayaan customer memediasi pengaruh personal selling terhadap keputusan pembelian. Metode penelitian yang digunakan adalah kuantitatif. Lokasi penelitian ini di PT. Sinar Shanata Bali. Populasi yang digunakan dalam penelitian ini adalah customer yang melakukan pembelian properti di PT Sinar Shanata Bali dan sampel yang digunakan sebanyak 90. Adapun Teknik pengumpulan data yang digunakan menggunakan kuesioner Teknik analisis yang dipergunakan dalam penelitian ini menggunakan metode uji mediasi dengan analisis SEM-PLS. Hasil penelitian menunjukan bahwa, personal selling memiliki pengaruh positif dan signifikan terhadap kepercayaan customer, personal selling berpengaruh signifikan terhadap keputusan pembelian, kepercayaan customer memiliki pengaruh signifikan terhadap keputusan pembelian dan kepercayaan customer memediasi secara parsial hubungan antara personal selling dan keputusan pembelian. Saran yang dapat diberiken oleh peneliti adalah perusahaan disarankan untuk terus meningkatkan kompetensi tenaga penjual melalui pelatihan berkelanjutan, memanfaatkan teknologi digital dalam personal selling.
PENGARUH GAYA KEPEMIMPINAN, WORK-LIFE BALANCE, DAN BEBAN KERJA TERHADAP KINERJA KARYAWAN PADA HOTEL KAPPA SENSES UBUD Ni Made Ayu Julia Maharani; Ni Putu Nita Anggraini; I Wayan Gede Antok Setiawan Jodi
VALUES Vol. 7 No. 1 (2026): Values
Publisher : Program Studi Manajemen Fakultas Ekonomi dan Bisnis UNMAS

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Penelitian ini menganalisis pengaruh gaya kepemimpinan, work-life balance, dan beban kerja terhadap kinerja karyawan Hotel Kappa Senses Ubud, Bali. Pendekatan kuantitatif dengan sampel proporsional random 109 karyawan data dari kuesioner, observasi, wawancara, dokumentasi. Analisis regresi linier berganda SPSS (uji validitas, reliabilitas, asumsi klasik). Hasil ketiganya berpengaruh positif dan signifikan sehingga strategi kepemimpinan efektif, mendukung work-life balance, serta kelola beban kerja dapat meningkatkan kinerja.
PENGARUH GAYA KEPEMIMPINAN, KOMPENSASI DAN LINGKUNGAN KERJA TERHADAP TURNOVER INTENTION KARYAWAN PADA PT BANK PERMATA TBK DI DENPASAR BARAT Ni Putu Wanda Noviantari; I G NG A Gede Eka Teja Kusuma; Ni Putu Nita Anggraini
VALUES Vol. 7 No. 1 (2026): Values
Publisher : Program Studi Manajemen Fakultas Ekonomi dan Bisnis UNMAS

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Fenomena tingginya niat pergantian karyawan di sektor perbankan, khususnya di PT Bank Permata Tbk Denpasar Barat, telah menjadi perhatian penting karena dapat mengganggu stabilitas operasional dan efektivitas organisasi. Berdasarkan hasil observasi, gaya kepemimpinan yang tidak adil, kompensasi yang tidak kompetitif, dan lingkungan kerja yang kurang kondusif merupakan faktor-faktor yang berpotensi meningkatkan keinginan karyawan untuk berganti pekerjaan. Penelitian ini bertujuan untuk menganalisis pengaruh gaya kepemimpinan, kompensasi, dan lingkungan kerja terhadap niat pergantian karyawan di PT Bank Permata Tbk Denpasar Barat. Penelitian ini menggunakan pendekatan kuantitatif dengan metode asosiatif. Populasi penelitian terdiri dari seluruh karyawan PT Bank Permata Tbk Denpasar Barat, dengan sampel sebanyak 45 responden yang dipilih melalui teknik stratified random sampling. Data dikumpulkan menggunakan kuesioner skala Likert dan dianalisis menggunakan regresi linier berganda dengan bantuan program SPSS versi 26. Uji validitas, uji reliabilitas, uji asumsi klasik, serta uji F dan uji t dilakukan untuk memastikan validitas model dan kekuatan hubungan antar variabel. Hasil penelitian menunjukkan bahwa gaya kepemimpinan, kompensasi, dan lingkungan kerja memiliki pengaruh negatif dan signifikan terhadap niat pergantian karyawan, baik secara parsial maupun simultan. Artinya, semakin baik gaya kepemimpinan, semakin tepat kompensasi yang diberikan, dan semakin kondusif lingkungan kerja, semakin rendah niat karyawan untuk meninggalkan perusahaan. Berdasarkan hasil ini, disarankan agar perusahaan meningkatkan kualitas kepemimpinan melalui pelatihan komunikasi dan empati bagi para pemimpin, secara berkala mengevaluasi sistem kompensasi, dan menciptakan lingkungan kerja yang harmonis dan suportif untuk mengurangi niat keluar masuk perusahaan.
PENGARUH PROMOSI, ONLINE CUSTOMER REVIEW, DAN ONLINE CUSTOMER RATING TERHADAP KEPUTUSAN PEMBELIAN MAKANAN ONLINE (STUDI PADA PELANGGAN GOFOOD DI GIANYAR) I Komang Trishnu Aripaingga; Ni Wayan Eka Mitariani; Ni Putu Nita Anggraini
VALUES Vol. 7 No. 1 (2026): Values
Publisher : Program Studi Manajemen Fakultas Ekonomi dan Bisnis UNMAS

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh promosi, online customer review, dan online customer rating terhadap keputusan pembelian makanan online pada pelanggan GoFood di Gianyar. Penelitian ini menggunakan metode kuantitatif dengan112 responden yang dipilih melalui teknik purposive sampling dan dianalisis menggunakan regresi linear berganda. Hasil penelitianmenunjukkan bahwa promosi dan online customer rating berpengaruh positif serta signifikan terhadap keputusan pembelian, sedangkan online customer review tidak berpengaruh signifikan karena sebagian besar konsumen tidak terlalu memperhatikan ataumembaca ulasan sebelum melakukan pembelian. Temuan ini mendukung Theory of Planned Behavior (TPB) yang menjelaskan bahwa promosi dan rating mampu membentuk sikap, norma subjektif, serta persepsi kontrol perilaku yang mendorong keputusanpembelian konsumen GoFood di Gianyar.
The Effects of Digital Marketing, Price Perception, and Brand Image on Consumer Purchase Intention on Yuli Kebaya Bali Ni Kadek Ayu Dwita Metiari; Ni Wayan Eka Mitariani; Ni Putu Nita Anggraini
EMAS: Jurnal Ekonomi, Manajemen dan Bisnis Vol. 7 No. 4 (2026): EMAS
Publisher : Program Studi Manajemen Fakultas Ekonomi dan Bisnis Universitas Mahasaraswati Denpasar.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36733/emas.v7i4.13996

Abstract

This study aims to determine the influence of digital marketing, price perception, and brand image on consumer purchase intent toward Yuli Kebaya Bali. The increasingly fierce business competition in the traditional Balinese clothing sector, as well as fluctuations in consumer purchasing power affecting Yuli Kebaya Bali, make consumer purchase intent a critical factor in business sustainability. Therefore, an appropriate marketing strategy is needed to boost consumer purchase intent. This study employs a quantitative approach using a survey method. The population consists of all Yuli Kebaya Bali consumers. The sampling technique utilized accidental sampling, with a sample size of 105 respondents. Data were collected through the distribution of questionnaires and analyzed using multiple linear regression analysis. The results of the study indicate that digital marketing has a positive and significant effect on consumer purchasing interest in Yuli Kebaya Bali. Price perception has a positive and significant effect on consumer purchasing interest in Yuli Kebaya Bali. Brand image has a positive and significant effect on consumer purchasing interest in Yuli Kebaya Bali. Based on the results of the study, it can be concluded that digital marketing, price perception, and brand image play a crucial role in increasing consumer purchasing interest.
The Effect of Product Quality, Digital Marketing, and Brand Image on Purchase Decisions at Cubic Art Bali Anak Agung Putri Saraswati; I Gusti Ngurah Agung Gede Eka Teja Kusuma; Ni Putu Nita Anggraini
EMAS: Jurnal Ekonomi, Manajemen dan Bisnis Vol. 7 No. 4 (2026): EMAS
Publisher : Program Studi Manajemen Fakultas Ekonomi dan Bisnis Universitas Mahasaraswati Denpasar.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36733/emas.v7i4.13997

Abstract

This study aims to analyze the influence of product quality, digital marketing, and brand image on purchasing decisions at Cubic Art Bali. The phenomenon of increasing competition in the arts and crafts industry requires companies to strengthen product quality, digital marketing strategies, and brand image in order to enhance consumer purchasing decisions. The research design employed is quantitative research using an associative approach. The population in this study consists of Cubic Art Bali consumers, while the sample consists of 144 respondents obtained through a non-probability sampling technique, namely incidental sampling. Data collection was conducted by distributing questionnaires. The data analysis techniques used include Validity and Reliability Tests, Classical Assumption Tests, Multiple Linear Regression Analysis, as well as t-tests and F-tests. The results of the study indicate that: (1) product quality has a positive and significant influence on purchase decisions; (2) digital marketing has a positive and significant influence on purchase decisions; and (3) brand image has a positive and significant influence on purchase decisions. These findings suggest that the higher the product quality, the more effective the digital marketing strategy, and the more positive the brand image, the higher the purchase decisions of consumers at Cubic Art Bali.
Product Quality, Product Design, and Online Customer Reviews as Determinants of Generation Z Purchase Decisions on Tiktok Shop: Evidence From Mossdoom Consumers in Denpasar Kadek Ayu Candradewi; Ni Putu Nita Anggraini; I Wayan Gede Antok Setiawan Jodi
EMAS: Jurnal Ekonomi, Manajemen dan Bisnis Vol. 7 No. 6 (2026): EMAS: Jurnal Ekonomi, Manajemen dan Bisnis
Publisher : Program Studi Manajemen Fakultas Ekonomi dan Bisnis Universitas Mahasaraswati Denpasar.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36733/emas.v7i6.14333

Abstract

This study aims to examine the influence of product quality, product design, and online customer reviews on Generation Z’s purchasing decisions regarding Mossdoom brand bags in Denpasar via TikTok Shop. This study employs a quantitative approach using an associative method, with the population consisting of Generation Z individuals in Denpasar who have purchased Mossdoom products on TikTok Shop, while the sample was selected based on respondent criteria. Primary data was collected through a questionnaire and analyzed to understand the simultaneous and partial effects among the variables. The analysis results demonstrate that product quality has a significant positive effect on purchase decisions, product design has a significant positive effect on purchase decisions, and online customer reviews have a significant positive effect on purchase decisions. Simultaneously, these three variables significantly contributed to the purchase decision by 0.738 or 73.8%, suggesting that better quality, trend-aligned design, and convincing reviews will drive consumer purchasing decisions.
Digital Marketing, Price Perception, and Service Quality as Determinants of Customer Loyalty: Evidence From Devasa Studio Salon in Denpasar Hermyanti Hermyanti; Ni Putu Nita Anggraini; Ni Wayan Eka Mitariani
EMAS: Jurnal Ekonomi, Manajemen dan Bisnis Vol. 7 No. 6 (2026): EMAS: Jurnal Ekonomi, Manajemen dan Bisnis
Publisher : Program Studi Manajemen Fakultas Ekonomi dan Bisnis Universitas Mahasaraswati Denpasar.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36733/emas.v7i6.14339

Abstract

Advances in digital technology and increasing competition in the beauty services industry require salons to optimize their marketing strategies to build customer loyalty. This study aims to analyze the influence of digital marketing, price perception, and service quality on customer loyalty at Salon Devasa Studio Denpasar. This study aims to determine the influence of digital marketing, price perception, and service quality on customer loyalty. The research method used is quantitative. The population consists of Salon Devasa Studio customers, with a sample size of 105 people. Data analysis techniques included validity testing, reliability testing, classical assumption testing, multiple linear regression analysis, multiple correlation analysis, the coefficient of determination, the F-test, and the t-test. The results indicate that digital marketing, price perception, and service quality each have a positive and significant influence on customer loyalty. The researcher’s recommendation is that Salon Devasa Studio should create more engaging posts about customer experiences or attractive offers, establish pricing policies that better align with treatment outcomes, and consistently monitor employees to ensure they provide services as promised, striving to consistently deliver high-quality service at competitive prices.
PENGARUH IKLAN TELEVISI DAN ONLINE CUSTOMER REVIEW TERHADAP KEPUTUSAN PEMBELIAN PADA MARKETPLACE SHOPEE DI BALI Pande Ketut Ribek; Ni Putu Nita Anggraini; Ni Kadek Ratna Kumalasari
Jurnal Ilmiah Satyagraha Vol. 5 No. 2 (2022): Jurnal Ilmiah Satyagraha
Publisher : Universitas Mahendradatta

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Growing using marketplace where as online shopping is driven by thetechnological advances that it becomes a trend to the society. Through increase of sales,required of many companies to participate using the digitization currently. A unique andgood television commercials will be easier in the mind of consumers the brand. Theexistence feature of online customer review can decrease received risk of possibility toconsumers online shopping, therefore companies and merchants that can get of the trustwhile consumer of making purchase decisions.The research population is all the Shopeeusers in Bali with was 100 respondents of sample based on purposive samplingtechnique. The data was collected by distributing questionnaire by multiple linearregression analysis.The results of analysis regression show that television advertising and onlinecustomer review the partial has positive and significant effect on purchase decisions.Based on this result, we can suggested that Shopee must to increase of the frequencybroadcasting television advertising and continue to improve advertising innovate andonline review features to create more purchase decisions.
The Effect of Green Marketing, Brand Awareness and Price Perception on Purchase Decision Alviccenia Lailatul Mukaromah; I Gusti Ngurah Agung Eka Teja Kusuma; Ni Putu Nita Anggraini
International Journal of Applied Business and International Management Vol 4, No 3 (2019): December 2019
Publisher : AIBPM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32535/ijabim.v4i3.685

Abstract

Customers in choosing products will choose based on what is most needed and what is most suitable for them. Purchasing decisions can be influenced by various factors including green marketing, brand awareness and price perception. The purposes of this study are analyzing the effect green marketing, brand awareness, price perceptions on purchase decisions. The sample used in this study as many as 90 respondents were determined by purposive sampling. The data analyzed using multiple linear regression The results of this study are green marketing, brand awareness, price perceptions have a positive effect on purchase decisions
Co-Authors A. A. Putu Agung A.A. Putu Agung A.A. Putu Agung Agatha Josie Pinta Putri Agus Wahyudi Salasa Gama Alviccenia Lailatul Mukaromah Anak Agung Istri Intan Sari Putri Anak Agung Putri Saraswati Anak Agung Putu Agung Anak Agung Putu Agung Anak Agung Putu Agung Andreano Henggrawan Arigata, I Made Dipa Ary Wira Andika Ayu Digek Sisi Irayanti Puspita Dewi Carolina Putri Dewanti Damayanty Dyah Prativi Dede Yoga Wiratama Dedik Pratama Putra Dewa Ayu Dwi Padmi Putri Dewa Ayu Made Mitha Andriani Feliatra Fransiska Rila Gde Bayu Surya Parwita Gusti Ayu Eka Padmawati Gusti Ayu Rinawati Gusti Ngurah Dwi Dharma Putra Gusti Ngurah Sariadi Putra Handryanus Edwinto Raga Hermyanti Hermyanti I Gede Adi Permana Putra I Gede Aryasa I Gede Dika Wiguna I Gede Yudhi endrawan I Gede Yudi Hendrawan I Gusti Agung Teja Kusuma I Gusti Ayu Agung Maharani I Gusti Ayu Elsa Permata Sari I Gusti Ayu Imbayani I Gusti Ayu Nia Antari I Gusti Ngurah Agung Hardi Mahardika I Kadek Adi Suswandayana I Kadek Edo Adhi Putra I Kadek Kumara Adi Putra I Kadek Wahyu Sedana Putra I Ketut Rahmatika I Ketut Sassu Budi Satwam I Komang Agus Artha Wijaya I Komang Agus Trismayoga I Komang Ari Subawa I Komang Sudiarta I Komang Trishnu Aripaingga I Made Dipa Arigata I Made Dipa Arigata I Made Joni Wiryanata I Made Legawa I Made Melvin Karmela Setiawan I Made Sudiartana, I Made I Made Wahyu Adi Permana I Nyoman Kusuma Adnyana Mahaputra I Putu Heri Prasetya I Wayan Ari Ekayana I Wayan Artana Wijaya I Wayan Gede Antok Setiawan Jodi I Wayan Yuditya Wedastira Jodi, Wayan Gde Antok Setiawan Kadek Ayu Candradewi Kokmang Ayu Noviningsih Komang Alit Harta Nugraha Leonardus Sumanto Leony Nabella Tasya Lidia Kristiani Biba Made Aditya Cahyana Putra Made Friska Walesasi Maria Asriana Sinar Mawaddah, Nurifina Meliana Murti, Ni Putu Mita Ari Ni Kadek Ayu Dwita Metiari Ni Kadek Ayu Sukma Dewi Ni Kadek Intan Nia Putri Ni Kadek Ratna Kumalasari Ni Ketut Ayu Kharismayanti Ni Ketut Bejiani Ni Komang Ana Tri Handayani Ni Komang Ayu Ega Pratiwi Ni Komang Ayu Wandari Ni Komang Diah Komala Yuliani Ni Komang Liana Dewi Ni Komang Novi Sugiantari Ni Luh Ari Purnamawati Ni Luh Eka Setia Virgantini Ni Luh Putu Anggi Riliantika Ni Luh Putu Apriliani Ni Luh Putu Intan Kasturi Dewi Ni Luh Putu Suwastiari Ni Luh Putu Yasintha Devi Ni Made Ayu Diah Utari Ni Made Ayu Julia Maharani Ni Made Dwi Apriastuti Ni Made Eliska Dwiyanti Ni Made Rani Dwi Darmaningsih Ni Made Sri Udayani Ni Nyoman Ari Novarini Ni Putu Ayu Candra Wati Ni Putu Ayu Lindasari Ni Putu Gayatri Wahyunia Dewi Ni Putu Indah Sri Antari Ni Putu Pipin Ariska Putri Ni Putu Tya Rumala Sari Ni Putu Wanda Noviantari Ni Putu Zelga Wahyuni Ni Wayan Chandra Tania Ni Wayan Eka Mitariani Ni Wayan Gek Mas Ayu Bindiawati Ni Wayan Rustiarini Ni Wayan Sugiantari Nurul Fauzeh Rofiatin Pande Ketut Ribek PRAMUDIAH, Desak Dwita Amanda Primadona, Ida Ayu Lidya Putu Ayu Mas Intan Novinia Putu Ayu Puspita Devi Putu Intan Rini Putu Kepramareni Raden Mas Said Agil Rai Yudi Septiawan Restuningtyas, Yuniar Adinda Robert Brosnan Satwam, I Ketut Sassu Budi Savriana Wulandari SETIAWAN JODI, I WAYAN GEDE ANTOK Veronica Ayu Dwi Atmaja Wayan Gde Antok Setiawan Jodi Wayan Gede Antok Setiawan Jodi Widyaningtyas, Putu Bunga Wijana, I Made Dauh YANI, Luh Komang Yudistira Adnyana Yuniar Adinda Restuningtyas