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All Journal Jurnal Ilmu Kedokteran dan Kesehatan Jurnal Keperawatan dan Fisioterapi (JKF) Jurnal Kesehatan Ilmiah Indonesia / Indonesian Health Scientific Journal Jurnal Keperawatan Malang (JKM) JURNAL PENELITIAN PERAWAT PROFESIONAL Jurnal Ners Jurnal Kesehatan Indonesian Journal of Global Health research Jurnal Pengabdian UNDIKMA Jurnal Kesehatan Tambusai Jurnal Ilmiah Wahana Pendidikan Jurnal Keperawatan Florence Nightingale Lentera Perawat GENIUS JOURNAL (General Nursing Science Journal) Abdimas Indonesian Journal Jurnal Pengabdian Pada Masyarakat JUKEJ: Jurnal Kesehatan Jompa Jurnal Pustaka Keperawatan Jurnal Manajemen Kesehatan dan Keperawatan Jurnal Kesehatan
Iyos Sutresna
Universitas Pendidikan Indonesia
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Journal : Lentera Perawat

 1 
Role of conflict management in preventing burnout due to work conflicts among nurses : A qualitative study Nisa, Neng Lina Rohmatun; Sutresna, Iyos; Ridwan, Heri
Lentera Perawat Vol. 7 No. 1 (2026): January - March
Publisher : School of Health Sciences Al-Ma'arif

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52235/lp.v7i1.641

Abstract

Background: Workplace conflict is an inevitable phenomenon in nursing practice and, when unresolved, may contribute to burnout among nurses, particularly in primary healthcare settings. Burnout negatively affects nurses’ well-being, work performance, and quality of care, highlighting the importance of effective conflict management strategies at the organizational level. Objective: This study aimed to explore nurses’ experiences of workplace conflict and to examine the role of conflict management in preventing burnout among nurses at Puskesmas Cimalaka. Methods: A qualitative study with a phenomenological approach was conducted. Six participants, consisting of four staff nurses and two nurse-in-charge personnel, were recruited using snowball sampling. Data were collected through in-depth interviews and contextual observations. Verbatim transcripts were analyzed thematically to identify patterns, themes, and meanings related to workplace conflict, burnout, and conflict resolution strategies. Results: All participants reported experiencing workplace conflict, which was generally mild and work-related, including miscommunication, task distribution issues, tardiness, and scheduling conflicts. Five participants experienced signs and symptoms of burnout, primarily emotional exhaustion and temporary psychological strain. Conflict resolution involved peer-assisted approaches and supervisor-mediated interventions. Effective strategies identified were compromise and collaboration, which contributed to timely conflict resolution, improved communication, a more comfortable work environment, increased motivation, perceptions of fairness, and reduced risk of burnout. Conclusion: Workplace conflict among nurses at Puskesmas Cimalaka is common but manageable. Proactive, fair, and collaborative conflict management strategies play a critical role in mitigating the risk of burnout. Strengthening institutional conflict management mechanisms and addressing structural factors such as workload are essential to sustain nurses’ well-being in primary healthcare settings
Co-Authors Abdul, Kartini Maharani Afrilliani Sutaryo, Della Ahmad Purnama Aji Ari Juanda AKHMAD FAOZI Aldi Anugrah Ana Fitrianingsih Anisa Adawiah Anita Setyawati Anita Setyawati Anjani, Sri Ulan Apriliani, Intan Arabani, Helmalia Putri Atoriq, Dwiyanti Aulia, Syifa Avrisya, Arya Muhammad Delli Yuliana Rahmat Delli Yuliana Rahmat Delli Yuliana Rahmat Delli Yuliana Rahmat Depyanti, Sari Oktavia Dolifah, Dewi Emy Lindayani Fadilah Siti Nurwahyuni Fadilah, Aditya Muhamad Fandiyani, Azzahra Futri Fatimah, Ayu Siti Fauziyah, Roro Nur Febrianti, Annisa Ziyah Firdayanti, Rina Firmansyah Firmansyah Halimatusyadiah Halimatusyadiah Halimatusyadiah, Halimatusyadiah Hanifa, Aa Fadly Jihady Hasipa, Hani Siti Helly Hanifah Hendro, Yongki Henny Saida Flora Hidayat, Ahmad Dendy Hidayat, Siska Cantika Hikmat Pramajati Ilmi, Muhamad Fadilah Intan, Tanti Ismawanty, Clarissa Nala Jamalullai, Jamalullai Karmilah, Karmilah Khusnul, Najwa Kurnia, Ai Leonika, Anggi Lindayani, Emi Lindayani, Emy Mahdami, Mariam Maysela Maulina, Gerilona Mita Majdina Anugrah Muhammad Aqila Fadhila Nursyamsi Muzakky, Ahmad N Siti Sukaesih ningrum, dedah - Nisa, Neng Lina Rohmatun Nisrina Nur aini Novianisya Maharani Susanto Nugraha, Jeri Nur Aidah, Dila Nur Laila Fauziyah Nurazizah, Silvi Nurhayati, Aida Rahmatia Nurilmiwati, Ghina Nurizkiah, Riva Nurrizqiya Mulyana, Talitha Nurwahyuni, Fadilah Siti Nuryani, Reni Penni Febriani Prasetya, Dika Eka Purnama, Ahmad Putri Andini, Neng Diana PUTRI, TIARA Qonitati, Fathia Rahayu, Liesty Kurnia Rahmat, Delli Yuliana Rahmawati Putri, Amalia Dwi Ridwan, Heri Rifandini, Amelia Rofifah, Khairunnisa Nabilatun Rohman, Zahra Marsyifa Rostika, Reza Sadewi, Gissty Lisviany Safawi, Wafha Saleha Saputra, Yudha Munajat Selvia, Dina Septiani, Novia Setiadi, Diding Kelana Sherika Dewantara Putri Siti Fatimah Sopiah, Popi Sri Wulandhari Subagja, Dwi Agung Sukaesih, N Siti Sukaesih, Nunung Siti Suryani, Anggi Nabilla Susanto, Novianisya Maharani Taofik, Rehieta Alifia Tiara Aryantini Uyu Wahyudin Vapiliani, Putri Alicia Venny Tragis Nurjanah Widartika Widartika Wijdaningtyas, Natasya Wulan Lindasari, Sri Zaenudin, Tatang Zahra, Hilda Az Zhafira, Antung Farah