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Journal : perspektif

Revolutionizing Report and Complaint Services at South Sumatra Police Criminal Investigation Sub-Directorate III Akil, Ibrahim; Sobri, KM; Sriati, Sriati; Putra, Raniasa
PERSPEKTIF Vol. 13 No. 3 (2024): PERSPEKTIF July
Publisher : Universitas Medan Area

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31289/perspektif.v13i3.11597

Abstract

Reporting and complaint services are important aspects of an effective and efficient law enforcement system. In this context, Sub-Directorate III of Criminal Investigation of the Regional Police of South Sumatra Province introduced innovative services to increase accessibility and responsiveness to the needs of the community in reporting crimes and submitting complaints. This research aims to examine the implementation and impact of this innovation. The research methods used include surveys, interviews, and document analysis to realize the success of innovation in improving service efficiency, speeding up case handling, and increasing public trust in the police. The findings show that innovation in reporting and complaint services has succeeded in reducing response times, increasing information transparency, and improving the image of law enforcement agencies. The results of this research provide a better understanding of the importance of innovation in public services in the law enforcement sector. It is hoped that the implications of these findings can become the basis for further development policies aimed at improving the effectiveness and efficiency of reporting and complaint services at the local, regional, and national levels.
Collaborative Governance in the Unified One-Stop Administration System (Samsat) Based on Digitalization in South Sumatra Pratiwi, Dina Ayu; Sobri, Kgs M.; Sriati, Sriati; Putra, Raniasa
PERSPEKTIF Vol. 13 No. 3 (2024): PERSPEKTIF July
Publisher : Universitas Medan Area

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31289/perspektif.v13i3.11601

Abstract

This study delves into the implementation of Collaborative Governance within the Digitalization-Based One-Stop Integrated Administration System (Samsat) in South Sumatra. It delves into the context of modernizing governmental services through digitalization and the hurdles encountered in achieving collaborative governance within this framework. The research inquiries delve into the efficacy of collaborative governance mechanisms in enhancing service provision and engaging stakeholders within the Samsat system. Employing a mixed-method approach, the study scrutinizes both quantitative data on service performance metrics and qualitative data garnered from interviews and observations. The findings reveal notable enhancements in service efficacy and stakeholder involvement attributed to collaborative governance practices. Nonetheless, challenges such as technological infrastructure constraints and institutional opposition are also highlighted. The study concludes by underscoring the significance of adaptive governance frameworks and stakeholder participation in upholding efficient digitalized administrative systems like Samsat.
Dynamics of Police, Prosecutor, and Court Collaboration in Online Data Storage and Case Filing Prayuda, Hendry; Sobri, Kgs M.; Sriati, Sriati; Putra, Raniasa
PERSPEKTIF Vol. 13 No. 3 (2024): PERSPEKTIF July
Publisher : Universitas Medan Area

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31289/perspektif.v13i3.11602

Abstract

This research explores the dynamics of collaboration between the Police, Prosecutors, and Courts in the context of data storage and case filing moving to an online format. The growth of information technology has driven this shift, but implementation has not always been smooth. Through a process analysis approach, this research aims to uncover the factors that influence such collaboration and its impact on the efficiency and success of law enforcement. The research methods used include case studies, surveys, and qualitative data analysis. The results highlighted the challenges and barriers faced in the implementation of the online-based system, including technical, legal, and organizational culture aspects. Based on the results of the analysis, the author concludes the need to develop a more efficient and adaptive collaboration model to support digital transformation in law enforcement in the modern era, considering the complexity and dynamics of inter-agency relationships.