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All Journal Indonesian Journal of Business and Entrepreneurship (IJBE) EKOMBIS REVIEW: Jurnal Ilmiah Ekonomi dan Bisnis Prosiding Penelitian dan Pengabdian kepada Masyarakat Jurnal Akuntansi dan Pajak AdBispreneur Jurnal Inovasi Bisnis (Inovbiz) IJEBD (International Journal Of Entrepreneurship And Business Development) JABE (Journal of Applied Business and Economic) JURISMA: Jurnal Riset Bisnis & Manajemen Jurnal Bisnis dan Kewirausahaan J-Dinamika: Jurnal Pengabdian Kepada Masyarakat Business Innovation and Entrepreneurship Journal Kumawula: Jurnal Pengabdian Kepada Masyarakat Business Management Journal Program Studi Manajemen Jurnal Investasi Jurnal Syntax Imperatif : Jurnal Ilmu Sosial dan Pendidikan Journal of Management and Business Environment (JMBE) Jurnal Disrupsi Bisnis Jurnal Terapan Manajemen dan Bisnis Jurnal Manajemen Sains dan Organisasi (JMSO) Entrepreneur : Jurnal Bisnis Manajemen dan Kewirausahaan Bahtera Inovasi Jurnal USAHA Jurnal Bisnis dan Manajemen (JBM) Jurnal Ilmiah Mahasiswa Perbankan Syariah (JIMPA) JEMSI (Jurnal Ekonomi, Manajemen, dan Akuntansi) JAMBURA: JURNAL ILMIAH MANAJEMEN DAN BISNIS Jurnal Riset Ilmu Ekonomi dan Bisnis Jurnal Bisnis dan Kewirausahaan ITQAN: Journal of Islamic Economics, Management, and Finance Journal Research of Social Science, Economics, and Management Eduvest - Journal of Universal Studies Gudang Jurnal Multidisiplin Ilmu Journal of Multi Disciplines Science IIJSE Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah
Ratih Purbasari, Ratih
Fakultas Ilmu Sosial Dan Ilmu Politik Universitas Padjadjaran
Religion Aerospace Engineering Agriculture, Biological Sciences & Forestry Arts Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Energy Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Neuroscience Nursing Public Health Social Sciences Other

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The Influence of Service Quality on Customer Retention (A Survey on Customers of Keziaspot East Jakarta) Fadhilah, Azka; Purnomo, Margo; Purbasari, Ratih
Journal Research of Social Science, Economics, and Management Vol. 5 No. 1 (2025): Journal Research of Social Science, Economics, and Management
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/jrssem.v5i1.1001

Abstract

The beauty industry in Indonesia has experienced significant growth, particularly post-COVID-19, with increasing demand for professional skincare services. However, maintaining customer retention remains a challenge for clinics like Keziaspot East Jakarta, which faces fluctuating repeat client rates due to inconsistent service quality. This research examines the influence of service quality on customer retention at Keziaspot, aiming to identify key areas for improvement. Using a descriptive-quantitative approach, data were collected from 80 respondents through surveys, measuring service quality (tangibility, reliability, responsiveness, assurance, empathy) and customer retention (financial benefit, social benefit, structural ties). Statistical analyses, including linear regression and normality tests, revealed a significant positive relationship (regression coefficient = 0.537, *p* = 0.001), with service quality explaining 77.6% of customer retention variance. Findings highlight reliability and empathy as critical drivers, while structural ties require enhancement. The research concludes that consistent service quality improvements—particularly in staff training, communication, and facility cleanliness—can strengthen retention. Practical implications include adopting integrated strategies like CRM tools and loyalty programs to foster long-term customer relationships. This research contributes to service quality theory and offers actionable insights for beauty clinics competing in Indonesia’s growing market.
Assessing The Influence of Digital Entrepreneurial Ecosystem on Competitive Advantage: Insights From Women Digital Entrepreneurs Purbasari, Ratih; Mahira, Siti Alyqha; Suwandi, Imam
Indonesian Journal of Business and Entrepreneurship Vol. 11 No. 3 (2025): IJBE, Vol. 11 No. 3, September 2025
Publisher : School of Business, IPB University (SB-IPB)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.17358/ijbe.11.3.700

Abstract

Background: The growing importance of the digital entrepreneurial ecosystem (DEE) for business competitiveness, particularly among women digital entrepreneurs, was increasingly recognized. Research suggested that supportive ecosystems offered vital resources and networks. This study investigated this relationship specifically among women digital entrepreneurs in West Java.Purpose: To explain the influence of the DEE on the competitive advantages of women digital entrepreneurs in West Java.Design/methodology/approach: A quantitative method using regression analysis with Smart PLS 4 was applied to data from 135 women digital entrepreneurs in West Java.Findings/Result: The DEE positively and significantly influences the competitive advantages of women digital entrepreneurs in West Java. The relationship is strong and stable, indicating a reliable impact of the digital ecosystem on competitiveness.Conclusion: The DEE is a key driver of competitive advantages for women digital entrepreneurs in West Java, providing essential resources and opportunities. This study offers empirical evidence supporting the relevance of the DEE in fostering competitiveness and contributes to the theoretical understanding.Originality/value (State of the art): This study provides specific empirical evidence on the DEE's influence on the competitive advantages of women digital entrepreneurs in West Java. It offers a theoretical framework and practical insights for leveraging digital network. Future research should explore the role of entrepreneurial communities in this dynamic. Keywords: women digital entrepreneur, digital entrepreneurial ecosystem, competitive advantage, digital entrepreneur
Entrepreneurial Behavior and Opportunity Recognition In Global Career Development Rahayu, Helmy; Purbasari, Ratih; Purnomo, Margo
Jurnal Inovasi Bisnis dan Kewirausahaan Vol 7 No 4 (2025): Business Innovation and Entrepreneurship Journal (November)
Publisher : Entrepreneurship Faculty, Universitas Garut

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35899/biej.v7i4.1144

Abstract

Motivation plays a vital role in fostering entrepreneurial behavior and influencing decisions of career advances in the international arena. The aim of this qualitative study is to understand how aspects of entrepreneurial motivation, namely need for achievement, autonomy, and risk tolerance, influence individuals seeking to explore cross-border professional experiences. Data collection involved semi-structured interviews with a sample of young professionals who have acquired international experience, followed by thematic analysis of transcribed interviews to create an interpretation of the data. From the thematic analysis, five thematic representations emerged, including: entrepreneurial motivation to pursue international opportunities; risk taking and risk perception in the decision-making process; adaptive learning and cross-cultural adaptability; networking and recognition of global opportunities; and merging of entrepreneurial motivation with international career theory. The results suggest the findings indicate that high motivated individuals are hungry for international opportunities, will seek information and resources to pursue their goal, and develop innovative and strategic connections to manage uncertainty. It seems international experience serves as a media/platform for entrepreneurial learning, and for fostering adaptive decision making and recognition of and facilitating opportunity use. Overall, the study demonstrates that entrepreneurial motivation is not limited to creating new ventures but motivates proactive behavior when considering global careers and career advances. From a theoretical contribution, I examined the Theory of Entrepreneurial Motivation, followed by Effectual Theory, in relation to the international career behavior exhibited. I employ practical contributions for organizations to develop workforce capabilities when considering cross-border careers, as well educational institutions in educating students to navigate this arena.
RESILIENSI PADA PERUSAHAAN SKALA USAHA KECIL MENENGAH (UKM) Lenasari, Rekha Puspa; Purbasari, Ratih; Purnomo, Margo
Jurnal Bisnis dan Kewirausahaan Vol. 20 No. 2 (2024): JBK-Jurnal Bisnis dan Kewirausahaan
Publisher : Badung Bali: Politeknik Negeri Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31940/jbk.v20i2.58-67

Abstract

Resilience in SMEs is explained based on the results of the research that has been done represented by three aspects, first Resilience is more studied with a focus on the theme of Sustaibanilitas in tourism sector SMEs. Second, during the Covid-19 period, traditional retail SMEs were vulnerable to supply chain problems and were dominantly studied in relation to strategies to survive. And third, innovation and sustainability are seen by researchers as key concepts for success in building SME resilience. This research is a qualitative research with systematic literature review method. This research presents a text analysis so that it is expected to bring up the current state of resilience studies in SMEs. Based on the results of text analysis, it is also known that the emerging issues on business resilience in SMEs are still dominated by Covid-19 issues. Empirical gaps that can be followed up in future research include those related to the ability of SMEs to improve their business resilience by adopting post-Covid-19 innovation and sustainability theory. Especially related to changes in supply and demand behavior as described in the introduction.
Board Director Diversity and Corporate Innovation : A Library Research Megayanti, Putri; Purnomo, Margo; Purbasari, Ratih
Jurnal USAHA Vol 5, No 1 (2024): Juni
Publisher : Universitas Indraprasta PGRI Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30998/juuk.v5i1.2779

Abstract

Diversity among board members tends to foster a knowledge base for the company and encourage interaction between different knowledge and competencies. Diversity can also improve better performance such as creative and innovative ideas, as well as good problem solving. The purpose of this study is to understand the concept of board diversity on corporate innovation. The method used is an exploratory literature study of the results of previous research on board diversity and corporate innovation. The results from various sources show that the diversity of the board of directors in the company has a significant and insignificant effect on corporate innovation. 
Urgensi Learning Organization dengan Peran Kepemimpinan Digital dan Penerapannya sebagai Budaya Organisasi Novianti, Reva; Rahardja, Sam'un Jaja; Muhyi, Herwan Abdul; Purbasari, Ratih
Jurnal USAHA Vol 5, No 1 (2024): Juni
Publisher : Universitas Indraprasta PGRI Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30998/juuk.v5i1.2516

Abstract

  Suatu perusahaan terdiri dari kumpulan manusia di dalamnya yang akan selalu dituntut untuk beradaptasi sebab manusia tidak akan bisa lepas dari perkembangan teknologi sehingga diharuskan terus bergerak menuju perubahan. Manusia penuh dengan rasa penasaran serta memiliki banyak keinginan dan kebutuhan yang berubah-ubah akan mengakibatkan iklim organisasi bisnis yang dinamis. Hal ini menjadi tantangan bagi perusahaan untuk mengelola dan mengembangkan sumber daya manusia yang ada dengan membangun budaya organisasi pembelajar atau learning organization. Penelitian ini merupakan sebuah kajian literatur dari berbagai sumber dan rujukan penelitian terdahulu. Penting bagi perusahaan untuk mempersiapkan diri pada era digital ini dengan kepemimpinan digital yang akan membangun budaya organisasi untuk meningkatkan kemampuan adaptif pada karyawan sehingga akan berdampak baik bagi peningkatan kinerja mereka.    
Perilaku Kewirausahaan Perusahaan: Studi Kasus pada Usaha Kecil dan Menengah (UKM) “Schmiley Mo” Priyanka, Ellissa; Purnomo, Margo; Purbasari, Ratih
Jurnal Disrupsi Bisnis Vol. 5 No. 6 (2022): Jurnal Disrupsi Bisnis
Publisher : Prodi Manajemen, Fakultas Ekonomi, Universitas Pamulang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32493/drb.v5i6.24816

Abstract

Penelitian ini bertujuan untuk menjelaskan tentang model inovasi, eksplorasi, dan evaluasi peluang kewirausahaan serta pengambilan risiko sebagai bentuk kesediaan untuk berkomitmen pada tingkat sumber daya yang signifikan untuk mengejar peluang pada UKM Schmiley Mo sebagai bentuk perilaku kewirausahaan perusahaan atau corporate entrepreneurship behaviour pada UKM Schmiley Mo. Penelitian menggunakan metode kualitatif deskriptif untuk mengumpulkan data dan informasi mengenai perilaku Corporate entrepreneurship atau Corporate entrepreneurship Behaviour pada UKM Schmiley Mo. Data yang dikumpulkan menggunakan teknik pengumpulan literatur terkait, observasi, dan wawancara dengan narasumber Diana Rikasari sebagai pendiri Schmiley Mo. Schmiley Mo berhasil menjadi salah satu UKM lokal yang go international melalui kemampuan iwearup dalam berinovasi, eksplorasi, dan evaluasi peluang kewirausahaan serta pengambilan risiko sebagai bentuk corporate entrepreneurship behaviour.
Pengembangan Bisnis Entrepreneurial Sembako Skala Kecil: Studi pada Toko Sembako “C” di Sukabumi, Jawa Barat Haurannisa, Alifa Sakina; Purbasari, Ratih; Purnomo, Margo
Jurnal Disrupsi Bisnis Vol. 8 No. 4 (2025): Jurnal Disrupsi Bisnis
Publisher : Prodi Manajemen, Fakultas Ekonomi, Universitas Pamulang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32493/drb.v8i4.48730

Abstract

Usaha kecil sembako memiliki peranan penting dalam menjaga stabilitas ekonomi masyarakat di wilayah Sukabumi. Namun terdapat beberapa hal mengalami perubahan sehingga berdampak pada kegiatan usaha, seperti perubahan pola konsumsi, persaingan bisnis, dan digitalisasi. Usaha sembako yang tidak dikembangkan akan mengalami ketidakmajuan dan akan mengakibkan kekalahan dalam persaingannya. Perubahan tersebut juga dirasakan oleh Toko “C” sebagai salah satu usaha kecil sembako di daerah Sukabumi, Jawa Barat sehingga menuntut usaha untuk adaptif dan inovatif. Penelitian menggunakan pendekatan deskriptif kualitatif dengan pengumpulan data melalui wawancara mendalam dan Focus Group Discussion (FGD) yang melibatkan pemilik usaha, karyawan, konsumen, dan pemasok. Data yang diperoleh dianalisis melalui tahapan Matriks IFE dan EFE untuk mengetahui posisi internal dan eksternal usaha, dengan prolehan nilai IFE 3,086 dan EFE 3,25. Dalam analisis SWOT, perhitungan matrik space yang menunjukkan posisi usaha berada pada kuadran agresif dengan sumbu vertikal 1,5 dan sumbu horizontal 3,5. dan dilanjutkan dengan Matriks QSPM guna menentukan strategi prioritas yang paling sesuai. QSPM menunjukkan strategi dengan nilai Total Attractiveness Score (TAS) tertinggi sebesar 5,851 yaitu memanfaatkan sosial media sebagai promosi sederhana untuk menjangkau pasar yang lebih luas. Strategi ini dipilih karena dinilai paling sesuai dengan kondisi internal toko, serta mampu menjangkau konsumen yang lebih luas secara efisien.
Systematic Mapping Study: Strategic Entrepreneurship in MSME Business Development Waliyyan, Urfan; Purbasari, Ratih; Purnomo, Margo
Indonesian Interdisciplinary Journal of Sharia Economics (IIJSE) Vol 7 No 2 (2024): Sharia Economics
Publisher : Sharia Economics Department Universitas KH. Abdul Chalim, Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31538/iijse.v7i2.4964

Abstract

Micro, Small, and Medium Enterprises (MSMEs) have an important role in driving the economy in Indonesia. However, in the dynamic business development and technological developments that occur, to survive in the flow of business competition, the right strategy pattern is needed, to maintain existence in competition and business development. This study aims to provide an overall picture of the results of systematic mapping from strategic entrepreneurship studies based on articles obtained from the Scopus electronic database. This research is a secondary study using the systematic mapping study (SMS) method. Based on the results of systematic mapping, provides findings that the number of publications on strategic entrepreneurship studies is still small and has not varied in its development. The publication of strategic entrepreneurship only started in 2001 as many as 1 scientific article, the highest increase occurred in 2019 and 2020 as many as 6 articles each. The country that dominates the publication is Europe, namely France. The most widely used approach is the quantitative approach with survey methods. The type of research studied is evaluation research with the most focus being small-medium firms, namely MSME actors who are defined as organizations that have the potential to develop sustainably. This research can be useful for academics and practitioners as a first step in conducting research on strategic entrepreneurship and in setting this strategy for MSME actors for business development which ultimately can also help the country's economy.
PERAN ENTREPRENEURIAL SALES ACTION UNTUK MENINGKATKAN KINERJA PENJUALAN BUSINESS TO BUSINESS (B2B): A Systematic Literature Review Ratnasari, Bunga Ayu; Purbasari, Ratih; Purnomo, Margo
JAMBURA: Jurnal Ilmiah Manajemen dan Bisnis Vol 7, No 3 (2025): JIMB - VOLUME 7 NOMOR 3 JANUARI 2025
Publisher : Universitas Negeri Gorontalo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37479/jimb.v7i3.30057

Abstract

Peran strategis fungsi penjualan dalam konteks bisnis ke bisnis (B2B) sangat penting, karena penjualan tidak hanya merupakan transaksi sekadar menjual produk atau layanan, tetapi juga melibatkan pembangunan hubungan yang kuat dan jangka panjang dengan pelanggan bisnis. Tujuan penelitian ini adalah untuk mengetahui Entrepreneurial Sales Action dapat meningkatkan efektivitas dan efisiensi penjualan dalam konteks bisnis ke bisnis (B2B) dan untuk mengetahui faktor-faktor kunci yang mempengaruhi penerapan Entrepreneurial Sales Action dalam meningkatkan kinerja penjualan B2B. Metode penelitian ini adalah SLR. Hasil penelitian ini adalah penerapan Entrepreneurial Sales Action dalam konteks B2B menuntut kombinasi budaya inovasi, dukungan manajemen, kemampuan identifikasi peluang, kolaborasi dengan pelanggan, kesesuaian strategi penjualan dengan pasar, teknologi dan infrastruktur dukungan, keterampilan tim penjualan, serta kesiapan untuk mengambil risiko yang terukur.
Co-Authors Achmada, Aurora Yupita Aditama, Muhammad Nabil Afifah Shalihah Ahmad Riyadi Ajeng Putri Hanifah Akbar, Rizki Surya Arbi Abdul Kahfi Arianis Chan Bunga Paramita Cendria Tj. Tasdik Chandra Wijaya Chandra Wijaya Chandra, Wijaya Citra Puspa Ramadhani Deasy Silvya Sari Deliani Azmi Zakiah Ahmad Dini Indiani Ellissa Priyanka Erna Maulina Fadhilah, Azka Fat'Chatus Chanifa Jikhan Fathiha, Erika Azzahra Fauzi, Khaleeva Aqeyla Ghina Annisa Akyas Ginanjar*, Jajang Hasan Al Farisi Hasanah, Mia Ayu Yulianti Haurannisa, Alifa Sakina Herwan Abdul Muhyi Kirana, Indah Pramesthi Lenasari, Rekha Puspa Leti Arinawati Leti Arinawati Linda Kurniawati, Linda Mahira, Siti Alyqha Margo Purnomo Margo Purnomo Margo Purnomo Margo Purnomo Megayanti, Putri Mohammad Benny Alexandri Mooduto, Bianti F. F. Nadhirah Fahrani Nadhiva, Meliniarta Nenden Kostini Ning Rahayu Novel, Nurlillah Novianti, Reva Nurdin, Mahmud Nurhadi, Dhifan Fadhilah Rizky Nurillah Jamil Achmawati Novel Nuryati, Marita Sri Pawindru, Rafly Priyanka, Ellissa Rahardja, Sam'un Jaja Rahayu, Helmy Rahma Dafitri Raja Ainaya Alfatiha Ratnasari, Bunga Ayu Reza Damayanti Richa Nahdalaily Fathara Salma Annisa Salsabila, Nardina Sam'un Jaja Raharja Setianti, Elisa Sukmadewi, Rani Suryanto Suryanto Suryanto Suryanto Suwandi, Imam Tetty Herawaty, Tetty Tradiga Nur Aziz Waliyyan, Urfan Wijaya Chandra Zaenal Muttaqin Zaenal Muttaqin Zahrotun Nisa, Ike