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Analisis Kualitas Layanan Berbasis RATER dan Dampaknya terhadap Kepuasan Tamu dan Arus Kas Operasional pada Ancyra by Continent Poso Waldiyono Waldiyono; Agus Solikhin; Alip Suroto; I Gusti Ayu Agung
Jurnal Manuhara : Pusat Penelitian Ilmu Manajemen dan Bisnis Vol. 4 No. 3 (2026): Jurnal Manuhara: Pusat Penelitian Ilmu Manajemen dan Bisnis
Publisher : Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/manuhara.v4i3.2724

Abstract

This study examines the association between RATER-based service-quality perceptions and net operating cash flow at Ancyra by Continent Poso. A quantitative explanatory design used questionnaire data from 100 hotel guests and operating cash-flow data aggregated into 12 periods. Questionnaire responses were used to describe respondents and assess the instrument, whereas inferential analysis used 12 period-level pairs of aggregate RATER scores and net cash. The seven-item instrument showed item-total correlations of 0.310–0.485 and high internal consistency (Cronbach’s Alpha = 0.882). Mean indicator scores ranged from 4.51 to 4.67, and all 12 periods recorded positive net operating cash flow. At N = 12, correlations between individual RATER indicators and net cash were positive but not statistically significant. Simple regression produced R = 0.300, R² = 0.090, adjusted R² = −0.001, F(1,10) = 0.989, and p = 0.343; therefore, H1 was not supported. The findings describe favorable service-quality perceptions and positive operating cash flow but do not provide sufficient statistical evidence of a consistent association between the two variables. The study contributes methodologically by aligning individual customer data with organization-level financial data and highlights the need for longer longitudinal series and relevant operational controls.
Peningkatan Produksi dan Penjualan UMKM Kue Tradisional melalui Penguatan Manajemen Persediaan dan Pemanfaatan Teknologi Penyimpanan di Kota Jambi: Pengabdian Tona Aurora Lubis; Agus Solikhin; Ida Masriani; Ade Perdana Siregar; Garry Yuesa Rosyid; Rizki Agusti; Gloria Arta Nauli Sihombing; Raihan Nabil; Anugrah Ramadani Damanik
Jurnal Pengabdian Masyarakat dan Riset Pendidikan Vol. 5 No. 1 (2026): Jurnal Pengabdian Masyarakat dan Riset Pendidikan Volume 5 Nomor 1 (Juli 2026 -
Publisher : Lembaga Penelitian dan Pengabdian Masyarakat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/jerkin.v5i1.7845

Abstract

Kegiatan pengabdian kepada masyarakat ini dilaksanakan pada UMKM kue tradisional di Kota Jambi yang bergerak dalam produksi kue tradisional. Mitra memiliki potensi usaha yang baik karena produk memiliki permintaan pasar yang stabil, namun masih menghadapi keterbatasan dalam pengelolaan usaha. Permasalahan mitra terletak pada belum optimalnya manajemen persediaan, keterbatasan kapasitas produksi akibat minimnya fasilitas penyimpanan, serta belum terintegrasinya pemanfaatan teknologi dalam operasional usaha. Hasil observasi menunjukkan bahwa pencatatan stok masih dilakukan secara sederhana dan tidak konsisten, bahan baku mudah rusak karena keterbatasan penyimpanan, serta belum adanya sistem digital yang mendukung pengelolaan usaha. Data awal ini digunakan sebagai dasar penyusunan rencana intervensi yang tepat sasaran. Pada aspek manajemen, mitra diberikan pelatihan dan pendampingan dalam pencatatan persediaan bahan baku dan produk jadi menggunakan sistem sederhana berbasis digital. Pada aspek produksi, dilakukan pemanfaatan teknologi penyimpanan untuk memperpanjang daya simpan bahan baku dan produk, sehingga kapasitas produksi dapat ditingkatkan melalui sistem produksi berbasis batch. Pada aspek teknologi, dilakukan pengenalan dan penerapan aplikasi pencatatan usaha serta integrasi sederhana antara data stok, produksi, dan penjualan untuk mendukung pengambilan keputusan usaha. Kegiatan pengabdian ini telah mendorong perubahan pengelolaan UMKM dari pola yang masih sederhana menuju sistem yang lebih terstruktur, efisien, dan berbasis teknologi. Keberlanjutan program perlu didukung dengan konsistensi mitra dalam menerapkan pencatatan persediaan, SOP produksi dan penyimpanan, penggunaan teknologi, serta evaluasi secara berkala. Hasil kegiatan diharapkan dapat memberikan dampak jangka panjang terhadap peningkatan efisiensi produksi, pengurangan risiko kerusakan produk, dan peningkatan daya saing serta penjualan UMKM kue tradisional di Kota Jambi.
Analisis Destination Branding dan Diferensiasi Wisata Alam Gosari dalam Meningkatkan Daya Saing Destinasi Wisata di Kabupaten Gresik Asrorul Fitri As Tsani; Agus Solikhin; Sugiman Sugiman
Jurnal Ekonomi, Manajemen Pariwisata dan Perhotelan Vol. 5 No. 3 (2026): Jurnal Ekonomi, Manajemen Pariwisata dan Perhotelan
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jempper.v5i3.7903

Abstract

Competition among tourist destinations demands a strong identity, while Gosari Nature Tourism (WAGOS) in Gosari Village, Ujungpangkah, possesses natural potential, a history dating back to the Majapahit era, and local culture that have not yet been fully utilized as its primary identity. This study aims to analyze destination branding strategies and destination differentiation through natural uniqueness, history, and the empowerment of local communities, as well as the roles of both in enhancing WAGOS’s competitiveness. The study employs a descriptive qualitative approach using interviews, observations, and document analysis, analyzed using the Miles and Huberman model through data reduction, presentation, and conclusion-drawing. The results show that WAGOS possesses two destination identities nature tourism and historical tourism but branding remains dominated by natural aspects, meaning that historical and cultural potential has not been optimally utilized. Differentiation is achieved through the integration of a flower garden with the landscape of a former mining site, as well as the involvement of MSMEs, Karang Taruna, and PKK, thereby ensuring that the community reaps economic benefits. It is concluded that the integration of destination branding and differentiation based on historical and natural assets, as well as local empowerment, is a key factor in strengthening the competitiveness of tourist destinations, and this constitutes the novelty of this study.
Peran Departemen Engineering dalam Meningkatkan Kualitas Pelayanan Tamu di Hotel Horison Emerald Timoho Yogyakarta Tri Hermanto; Agus Solikhin; Titik Akiriningsih
Jurnal Ekonomi, Manajemen Pariwisata dan Perhotelan Vol. 5 No. 3 (2026): Jurnal Ekonomi, Manajemen Pariwisata dan Perhotelan
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jempper.v5i3.7915

Abstract

Horison Emerald Timoho Yogyakarta Hotel is a four-star hotel in the Special Region of Yogyakarta committed to providing high-quality service and ensuring guest comfort. In the hospitality industry, service quality is influenced not only by departments that interact directly with guests but also by the Engineering Department, which plays a vital role in maintaining the reliability of hotel facilities and ensuring smooth operational activities. This study aims to identify the role of the Engineering Department in the operations of Horison Emerald Timoho Yogyakarta Hotel and to examine its contribution to improving guest service quality. This research employed a descriptive method with a qualitative approach. Data were collected through observation, interviews, and documentation. The results indicate that the Engineering Department plays a significant role in supporting hotel operations through preventive maintenance, corrective maintenance, utility inspections, and prompt handling of guests' technical complaints. These roles contribute to maintaining guest comfort, safety, and satisfaction during their stay, thereby enhancing service quality and strengthening the competitiveness of Horison Emerald Timoho Yogyakarta Hotel.
Co-Authors Ade Octavia Ade Octavia Adi Simangunsong Afiefah Sulistiyowati Agung, I Gusti Ayu Agus Syarif Ahmad Basuki Ahmad Nur Budi Utama Akhmad Zaennudin Akiriningsih, Titik Alip Suroto Ananditho Hernando Syahputra Ariyanta Andi Mirdah Anisa Putri Febriyanti Anjelina, Pebby Anugrah Ramadani Damanik Arfah . Arief Prasetyo Arimbi Harianja Ario Gusmansyah Aryajati, Djodi Asrorul Fitri As Tsani Br Sagala, Efi Noviarta Cindy Saputri, Sonnya Ayu Cipta Visi lestari Dahmiri Daud, Mhd. Dea Rusita Deni Sapitra Dinda Rehanil A Dira Meilina Elliyana, Dessy F. Husni Hasbullah, F. Husni Fahrezi, Salsabilla Firmansyah Firmansyah Fitriani, Lidya Fitriaty, Fitriaty Garry Yuesa Rosyid Garry Yuesa Rosyid Gloria Arta Nauli Sihombing Hardiyanti, Siti Dwi I GUSTI AYU AGUNG Ida Masriani Ida Masriani Ida Masriani, Ida Idham Khalik Idham Khalik, Idham Ingepuri, Pebriana Kusuma, Dhela Lidya Pusparina Sirait Lucky Enggrani Fitri Meilina, Dira Melsa Srikandi Moh. Ihsan Mohammad Ihsan Mohd. Ihsan Muhammad Irsyad Muhammad Irsyad musnaini musnaini Musnaini Musnaini Ningsih, Maryati Ninik Rahmawati Nur Hasanah Nur Hidayat Nursofah, Nursofah Octarina Suma Putri Oktari, Auliza Pahala Surya Sitanggang Pratesya, Putri Arifia Priyanto, Angga Putri Wariani Rado Permata Raihan Nabil Repa Nabila Rico Wijaya Z Rike Setiawati Rina Mardiana Rina Mardiana Rizki Agusti RTS. Ratna Wati Rugaiyah SB, Istiqomah Malinda Septiawati, Pegi Septiyani, Nurul Sgung, Basilius Sigit Indrawijaya Simanjuntak, Elisabet Siregar, Ade Perdana Sry Rosita Sugiman Sugiman Suparwi Suparwi Syahmardi Yacob Titik Akiriningsih Tona Aurora L Tona Aurora Lubis Tri Hermanto Ugan B. Saing Utami, Lilik Witriyaningsih Waldiyono Waldiyono Yayuk Sriayudha Yuliusman - Yulli Zaid, Zaidi Salsabila Zulfina Adriani