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All Journal JURNAL SISTEM INFORMASI BISNIS Techno.Com: Jurnal Teknologi Informasi Scan : Jurnal Teknologi Informasi dan Komunikasi Jurnal Informatika dan Teknik Elektro Terapan Jurnal Sistem Informasi dan Bisnis Cerdas Jurnal Ilmiah KOMPUTASI INTEGER: Journal of Information Technology INTENSIF: Jurnal Ilmiah Penelitian dan Penerapan Teknologi Sistem Informasi JURNAL INSTEK (Informatika Sains dan Teknologi) Jurnal Sisfokom (Sistem Informasi dan Komputer) INTECOMS: Journal of Information Technology and Computer Science JURNAL TEKNOLOGI DAN OPEN SOURCE JSiI (Jurnal Sistem Informasi) Cakrawala: Jurnal Litbang Kebijakan Jutisi: Jurnal Ilmiah Teknik Informatika dan Sistem Informasi Jurnal Teknologi Informasi dan Terapan (J-TIT) Journal of Information Systems and Informatics Jurnal Ekonomi Manajemen Sistem Informasi bit-Tech Zonasi: Jurnal Sistem Informasi JATI (Jurnal Mahasiswa Teknik Informatika) INFORMASI (Jurnal Informatika dan Sistem Informasi) Jurnal Layanan Masyarakat (Journal of Public Service) Jifosi Nusantara Science and Technology Proceedings Teknika Jurnal FASILKOM (teknologi inFormASi dan ILmu KOMputer) Jurnal Pendidikan dan Teknologi Indonesia Jurnal Informatika dan Teknologi Komputer ( J-ICOM) KLIK: Kajian Ilmiah Informatika dan Komputer Konstelasi: Konvergensi Teknologi dan Sistem Informasi Jurnal Ilmiah Edutic : Pendidikan dan Informatika Jurnal Pelayanan dan Pengabdian Masyarakat Indonesia Mujtama': Jurnal Pengabdian Masyarakat Seminar Nasional Ilmu Terapan Innovative: Journal Of Social Science Research MDP Student Conference ILTEK : Jurnal Teknologi Scientica: Jurnal Ilmiah Sains dan Teknologi Jurnal Rekayasa Sistem Informasi dan Teknologi Jurnal Ilmu Komputer dan Sistem Informasi Bridge: Jurnal Publikasi Sistem Informasi dan Telekomunikasi Neptunus: Jurnal Ilmu Komputer dan Teknologi Informasi Saturnus: Jurnal Teknologi dan Sistem Informasi
Asif Faroqi
Universitas Pembangunan Nasional Veteran Jawa Timur
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Mechanical Engineering Medicine & Pharmacology Public Health Social Sciences Transportation Other

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Applying Importance-Performance Analysis to Identify Strategic Factors Enhancing User Satisfaction in Dana Adibah Dewi Satriani; Asif Faroqi; Tri Puspa Rinjeni
bit-Tech Vol. 8 No. 1 (2025): bit-Tech
Publisher : Komunitas Dosen Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32877/bt.v8i1.2629

Abstract

The use of digital wallets in Indonesia has grown significantly alongside increasing public demand for fast, secure, and practical financial transactions. One of the widely used applications is Dana. However, user satisfaction with its services still requires a comprehensive evaluation to ensure continued usage. This study aims to measure and analyze user satisfaction with the Dana application by integrating the End User Computing Satisfaction (EUCS) model and the Importance-Performance Analysis (IPA) method. This research employed a quantitative approach by distributing online questionnaires to 403 respondents. The research instrument was tested for validity and reliability, and the data were analyzed using IPA to map service attributes based on their perceived importance and performance. The results show that attributes such as system security, content completeness, and information accuracy fall into the high-priority quadrant (Quadrant I), indicating that they are highly important but currently underperforming. Meanwhile, attributes like content format and timeliness meet user expectations and should be maintained. The study concludes that Dana’s development team should prioritize improvements in the aspects that most significantly affect user satisfaction. These findings are expected to serve as a strategic foundation for decision-making in enhancing service quality, while also contributing to the academic literature on evaluating digital financial applications.
Evaluation of the SSW Alfa Website using Webqual 4.0 Modification and Importance Performance Analysis Auditi Kurnia Wijayanti; Asif Faroqi; Eristya Maya Safitri
bit-Tech Vol. 8 No. 1 (2025): bit-Tech
Publisher : Komunitas Dosen Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32877/bt.v8i1.2643

Abstract

Advancements in information technology have encouraged governments to digitize public services to enhance accessibility, transparency, and efficiency. The Surabaya Single Window (SSW) Alfa website was developed to facilitate public administrative processes. However, recurring user complaints regarding registration failures, verification delays, and system instability suggest weaknesses in service delivery. This study evaluates the quality of the SSW Alfa website using a modified WebQual 4.0 framework—expanded with reliability, trust, and citizen support—combined with the Importance Performance Analysis (IPA) method. The model consists of six variables: usability, information quality, service interaction quality, reliability, trust, and citizen support. A quantitative approach was employed by distributing a questionnaire to 385 users who had accessed the platform at least twice. Each item was assessed using a five-point Likert scale for both performance and importance. Data were analyzed using SPSS 29 and Excel. The largest gaps were found in information quality and reliability, with conformity level of 80–81%. The results showed an average conformity level of 93%, with most indicators producing negative gap values, indicating that actual performance falls short of user expectations. The IPA mapping identified four priority indicators in Quadrant I—information accuracy, information completeness, system reliability, and performance consistency—as critical areas for immediate improvement. These findings highlight the need for technical and content-related enhancements to better align digital services with user needs. This study contributes to the evaluation of e-government platforms by extending the WebQual model and offering actionable insights for improving digital service quality in the public sector.
Evaluation of the Quality Satisfaction the MELISA Information System with the WebQual 4.0 Method Revinindia Oktaimanuella; Arista Pratama; Asif Faroqi
bit-Tech Vol. 8 No. 1 (2025): bit-Tech
Publisher : Komunitas Dosen Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32877/bt.v8i1.2671

Abstract

The integration of information technology in higher education is essential to support academic and administrative activities. The MELISA Information System at Surabaya State University plays a vital role in meeting student needs. Periodic evaluation of user satisfaction is necessary to ensure the quality and effectiveness of the service, as poor system quality can hinder learning and productivity. This study aims to analyze and evaluate the quality of the MELISA Information System at Surabaya State University and its impact on student satisfaction. Specifically, this research seeks to determine how WebQual 4.0's Usability Quality, Information Quality, and Service Interaction Quality dimensions influence user satisfaction. Using a quantitative descriptive survey method, data was collected via online questionnaires from Surabaya State University students who use MELISA. System quality was measured using three dimensions of WebQual 4.0: Usability Quality, Information Quality, and Service Interaction Quality. Data analysis involved descriptive statistics and multiple linear regression to test the effect of quality dimensions on student satisfaction. The results show that Usability Quality, Information Quality, and Service Interaction Quality significantly affect student satisfaction with MELISA. The majority of respondents gave a positive assessment, although some improvements are still needed. Information Quality was found to be the most dominant influence on student satisfaction. The quality of the MELISA Information System, based on WebQual 4.0, is crucial for student satisfaction at Surabaya State University. To increase user satisfaction, the university must continue to improve the usability, accuracy of information, and quality of service interactions in the MELISA system.
Evaluation of Information Security Management Capability Level with COBIT 5 Dita Ayu; Asif Faroqi; Anita Wulansari
bit-Tech Vol. 8 No. 1 (2025): bit-Tech
Publisher : Komunitas Dosen Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32877/bt.v8i1.2682

Abstract

Information security is a crucial aspect of information technology management, especially in government institutions such as the Department of Communication and Informatics (DISKOMINFO), which often faces challenges such as cyberattacks, lack of formal documentation, and limited resources in managing risks and securing data. These challenges hinder the organization’s ability to protect sensitive information and maintain public trust. This study evaluates the maturity level of information security governance at DISKOMINFO of Sampang Regency using the COBIT 5 framework, focusing on three domains: APO12 (Manage Risk), APO13 (Manage Security), and DSS05 (Manage Security Services). The method used is a case study with a descriptive qualitative approach through interviews and documentation. The results show that all three processes are at Level 1 (Performed Process), with 40.34% in the Partially Achieved category for APO12, 84.60% in the Largely Achieved category for APO13, and 57.23% in the Largely Achieved category for DSS05, where processes are carried out but not formally documented or standardized. There is a lack of monitoring and continuous improvement, making the governance reactive rather than proactive. Improvements are needed through development of policies, formal procedures, and more organized, sustainable security controls. Increasing employee awareness and allocating resources for information security are also critical. This research provides novelty by evaluating three COBIT 5 domains (APO12, APO13, DSS05) in a local government context, which has rarely been done. The findings offer a comprehensive maturity mapping as a strategic reference for improving information security governance in local government institutions.
User Satisfaction Analysis of Financial Technology Applications Using the End User Computing Satisfaction Model Ida Ayu Ernawati; Asif Faroqi; Virdha Rahma Aulia
bit-Tech Vol. 8 No. 1 (2025): bit-Tech
Publisher : Komunitas Dosen Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32877/bt.v8i1.2690

Abstract

The rapid evolution of digital technology has significantly transformed many sectors, especially financial services, with the rise of fintech innovations such as Flip. Flip offers interbank transfer services free of administrative fees, simplifying transactions like e-wallet top-ups, bill payments, and international money transfers, attracting a substantial user base. However, despite its popularity, users have raised concerns about transaction delays, slow customer service responses, and design issues, highlighting a gap between user expectations and actual service delivery. This study aims to evaluate user satisfaction with the Flip application using the End User Computing Satisfaction (EUCS) model, which assesses satisfaction across five key dimensions: Content, Accuracy, Format, Ease of Use, and Timeliness. Data from 415 respondents were analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM) to investigate the factors influencing satisfaction. The findings reveal that user satisfaction with Flip is generally positive, with significant impacts from Content, Format, Ease of Use, and Timeliness. However, Accuracy, while positively related, had no statistically significant effect. These results emphasize the need for improving transaction timeliness and refining content and interface formats to enhance the user experience. The study provides essential insights for Flip developers to enhance service quality and offers a data-driven foundation for future research on fintech applications.
Adoption of ShopeePay Among Indonesian Gen Z Women: A UTAUT-Based Evaluation Nadilla Anidew; Arista Pratama; Asif Faroqi
bit-Tech Vol. 8 No. 1 (2025): bit-Tech
Publisher : Komunitas Dosen Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32877/bt.v8i1.2840

Abstract

This study investigates factors influencing the adoption and utilization of ShopeePay, a digital wallet integrated within the Shopee e-commerce platform, among Generation Z women in Indonesia. Given this demographic group's active engagement in digital transactions, identifying key behavioral factors underlying their adoption of mobile payment technologies is essential. Guided by the Unified Theory of Acceptance and Use of Technology (UTAUT), this research examines core determinants of behavioral intention toward ShopeePay, additionally incorporating trust, perceived security, and network externalities into the analytical framework. Employing a quantitative research methodology, the study utilized an online structured survey involving 160 female respondents aged between 18 and 27 years who actively use ShopeePay. Data were analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM) through SmartPLS version 4.1.0.9. Findings demonstrate that performance expectancy, social influence, and perceived security significantly and positively affect behavioral intention to adopt ShopeePay. Trust indirectly influences intention through its impact on performance expectancy. Interestingly, effort expectancy and facilitating conditions did not demonstrate significant direct effects on behavioral intention. These results underscore that Gen Z female users prioritize application performance, social recommendations, and perceived safety when selecting digital payment solutions. Practically, these insights inform e-wallet developers and marketing professionals in designing targeted functionalities and marketing strategies aligned with user expectations and digital habits. Moreover, this study contributes to existing academic literature on mobile payment adoption and offers strategic implications for enhancing user acceptance, particularly among young female consumers in Indonesia.
Analysis of Factors Influencing E-Book Acceptance Using Technology Acceptance Model (TAM) Indy Millenio Diez Sutanto; Asif Faroqi; Siti Mukaromah
bit-Tech Vol. 8 No. 2 (2025): bit-Tech
Publisher : Komunitas Dosen Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32877/bt.v8i2.2919

Abstract

Reading remains a fundamental cognitive activity, even in the digital era. E-books offer an accessible and flexible alternative to printed materials, especially in academic settings. However, their acceptance among students varies significantly. This study aims to investigate the key factors influencing students’ acceptance of e-books using the Technology Acceptance Model (TAM). Specifically, it examines the effects of perceived usefulness, perceived ease of use, attitude toward e-books, innovativeness, and perceived risk on behavioral intention. A quantitative method was employed by distributing structured questionnaires to 400 students at UPN "Veteran" Jawa Timur. Data analysis was conducted using Structural Equation Modeling–Partial Least Squares (SEM-PLS). The findings show that perceived usefulness and attitude toward e-books are the strongest predictors of e-book acceptance. Perceived ease of use and innovativeness also have a significant positive impact, whereas perceived risk shows no meaningful influence. These results suggest that students are primarily motivated by the benefits and positive experiences associated with e-book usage, rather than concerns over potential drawbacks. The practical implications of this study are substantial for higher education institutions. By enhancing the perceived usefulness and usability of digital resources, universities can foster greater adoption of e-books. Moreover, integrating student-centered design and promoting digital innovativeness can support more effective implementation of e-learning policies. This research provides actionable insights for educators and policymakers seeking to optimize digital learning strategies in academic environments.
Analysis of Acceptance of Digital Population Identity Applications Using The UTAUT Model Nissa Adwitiya Aji; Asif Faroqi; Tri Lathif Mardi Suryanto
bit-Tech Vol. 8 No. 2 (2025): bit-Tech
Publisher : Komunitas Dosen Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32877/bt.v8i2.2986

Abstract

Digital transformation requires public services to operate more efficiently, transparently, and inclusively. In Indonesia, this shift is embodied in the Digital Population Identity (IKD) system, developed to modernize demographic administration and provide citizens with easier access to identity services. Despite achieving millions of downloads, IKD adoption still encounters notable challenges, including technical issues, complex interfaces, limited internet access in rural areas, and low levels of digital literacy. This study explores the factors influencing IKD adoption through the Unified Theory of Acceptance and Use of Technology (UTAUT). Using a quantitative design, data were collected from 408 valid respondents through purposive sampling and analyzed with Structural Equation Modeling–Partial Least Squares (SEM-PLS). The findings reveal that performance expectancy, effort expectancy, and social influence significantly affect user behavior, while facilitating conditions show no significant impact. The results emphasize that social support and perceived usability are stronger drivers of digital identity adoption compared to technical support, highlighting the importance of addressing user experience and societal influence. The study contributes theoretically by extending UTAUT in an e-government context, methodologically through SEM-PLS application, and practically by offering recommendations for improving system design, strengthening digital literacy initiatives, and ensuring IKD reliability. Future research is encouraged to incorporate additional constructs, such as habit or hedonic motivation, and to investigate adoption patterns across diverse regional settings.
Analysis of User Acceptance of Police Service Application Based on the UMEGA Model Alamsyah, Arya Hafidz; Faroqi, Asif; Rinjeni, Tri Puspa
bit-Tech Vol. 8 No. 3 (2026): bit-Tech
Publisher : Komunitas Dosen Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32877/bt.v8i3.3419

Abstract

Digitization of police services has become an essential component in improving the quality and responsiveness of public services. However, the adoption rate of the Polri Super App remains suboptimal, indicating challenges in user acceptance that cannot be fully explained by the core constructs of the UMEGA model. This condition highlights the need for an analytical approach that incorporates institutional factors, service quality, and public trust. This study explicitly contributes by expanding the UMEGA model through the integration of institutional capacity, information quality, service quality, and multidimensional trust, offering a more comprehensive framework for understanding digital policing adoption. A quantitative survey was conducted involving 432 respondents who had used the National Police Super App within the last six months. Data were analyzed using Partial Least Squares–Structural Equation Modeling (PLS-SEM) to assess construct validity, reliability, and structural relationships among variables. The results show that performance expectancy, information quality, service quality, computer self-efficacy, attitude, and trust significantly influence users’ intentions and actual usage behavior, while perceived risk and facilitating conditions show no significant effect. These findings indicate that institutional quality, information accuracy, and public trust play dominant roles in shaping user acceptance. Practically, the results provide guidance for policymakers to strengthen digital policing services through improved service reliability, enhanced data transparency, and targeted user capability support. The study concludes that expanding the UMEGA model offers a more complete understanding of digital policing service adoption and provides an empirical basis for improving the quality and sustainability of technology-based public services.
Analisis Penggunaan Platform Digital sebagai Informasi Lokasi Destinasi Wisata: Tinjauan Literatur Sistematis Lestari, Cynthia Widya; Pratama, Arista; Faroqi, Asif
MDP Student Conference Vol 5 No 2 (2026): The 5th MDP Student Conference 2026
Publisher : Universitas Multi Data Palembang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35957/mdp-sc.v5i2.15439

Abstract

Digital platforms have become a primary source of location-based information for tourism destinations and play a significant role in shaping tourists’ decision-making processes. This study aims to identify research trends, types of digital platforms, theoretical models, and key variables influencing the use of destination location information through a Systematic Literature Review (SLR). The literature search was conducted using Scopus, ScienceDirect, Sinta, and Google Scholar, covering articles published between 2021 and 2025, with 20 studies meeting the inclusion and quality assessment criteria. The findings indicate that social media and travel applications are the most dominant digital platforms used. Theoretical model frequently applied include UTAUT2, TAM, TPB, and hybrid models, with UTAUT2 emerging as the most comprehensive framework for explaining user behavior. Significant influencing variables include performance expectancy, effort expectancy, social influence, hedonic motivation, habit, facilitating conditions, and perceived trust, while price value tends to have a limited effect. This study systematically maps theoretical models, variables, and empirical findings related to the use of destination location information on digital platforms, providing a structured conceptual foundation for future research on tourist behavior.
Co-Authors Abdul Rezha Efrat Najaf Abdul Rohim, Achmad Achmad Muzakki Adanisa, Difa Adibah Dewi Satriani Afiyah, Huriyah Alamsyah, Arya Hafidz Alif Elmusa Widinandra Amalia Putri, Amalia Amalia, Indira Setia amelia, revanda Andhika Putra Perdana Anita Wulansari Anita Wulansari Anita Wulansari Anita Wulansari Anita Wulansari Apol Subriadi P Apol Subriadi P, Apol Subriadi Aprilia, Nandita Ajeng Aris Pratama Arista Pratama Arista Pratama Arista Pratama Arista Pratama Auditi Kurnia Wijayanti Bagaskara Antaris Brahmantio Widyo Trenggono Brahmantyo Luqman Sayoko Brian Firmansyah Kartono Soebari Cahyono, Najwa Fathiro Chuttur, Mohammad Yasser Damaira, Bfindah Dewita Putri Dhavina Ocxa Dhian Satria Yudha Kartika Diana Hertati Dita Ayu Dwi Permana, Abiyoga Elok Elviana Eristya Maya Safitri Eristya Maya Safitri Erlangga Norman Wicaksana Fajaratri, Isni Yuniar Fatin Fadhiyah Muhaimin Putri, Alya Feni Ella Aries Firdaus Akmal Fauzan Fitrah Ramadhani Galih Aulia Murdyahanjani Galuh Tsani Sanjaya Habib Habib, Galuh Tsani Sanjaya Hadi, Sholechuddin Han Familiya Herian, Anisah Hidayah, Amanda Salsabilla Hil Dina Mulya Dewi Huriyah Afiyah Ida Ayu Ernawati Indira Arundinasari, Indira Indy Millenio Diez Sutanto Iswanti, Usmanur Dian Khoirunisa Jannatuzzahra Krisya Khoiriyah Kurnia Pratama, Aditya Lestari, Cynthia Widya M.Nurfian Triantono Mahida Hanifah Rahmadini Mandyartha, Eka Prakarsa Mardi S, Tri Lathif Maya, Eristya Medica N Zakiah Mohammad Idhom Muhamad Fauzan Siswantoro Muhammad Ridwan Nadilla Anidew Nariswari, Anindya Dewi Ni Ketut Sari Nissa Adwitiya Aji Noor, Talenta Ekklesia Novanda Nurhandini Putri Noviardi P, Yovika Nur Aisyah, Nadhifatuz Zalfa Nur Tsalitsna Imamah Ocha Taniya Brigidta Pamudi Pamudi, Pamudi Parlika, Rizky Pertiwi, Vidya Imanuari Pitria, Putri Ayu Pradita Ramadhani Putri Prakoso, Fauzan Atha Pratama, Arista Prizalia Berliana Pulungan, Lawaahizh Hanifah Putri Aprilia Regina Rafika Rahmawati Rakhmat Safri Agung Pratama Rasyidin, Reghi Givansa Renata Putri, Verina Revinindia Oktaimanuella Ridwandono, Doddy Rifat Hafiz Aditya Rizka Hadiwiyanti Safitri Pradhistya Suwandi Safitri, Eristya Maya Salma, Marylda Salsabilla, Yolan Sandy, Rizki Romadhoni Sari, Fanny Septiani Sasongko, Septiono Raka Wahyu Sayoko, Brahmantyo Luqman Setia, Heldha ayu Sidiq Satria Tama Sifaul Anam, M. Ailza Solikha, Nur Imroatus Suryanto, Tri Lahtif Mardi Syahrani, Adjeng Julia Tri Lathif Mardi Suryanto Tri Puspa Rinjeni Valda, Isyana Vanya Nouvanty Vianetra, Bayu Prasetya Virdha Rahma Aulia Wahyuni, Eka Dyar Wibowo, Cintami Prasista Wijayanti, Adhinda Salsabilla Windy Fadhilah Susanti Wisnu Nicola Wulansari, Anita Wulansari, Anita Zafirah, Shakanti Aqilah Zahroh, Aisyatuz