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All Journal JIPM (Jurnal Ilmiah Pendidikan Matematika) Jurnal Edukasi: Kajian Ilmu Pendidikan JMPM: Jurnal Matematika dan Pendidikan Matematika Conference on Innovation and Application of Science and Technology (CIASTECH) Jurnal Pendidikan Matematika dan Integrasinya SIGMA JURNAL PENDIDIKAN MATEMATIKA M A T H L I N E : Jurnal Matematika dan Pendidikan Matematika Vygotsky: Jurnal Pendidikan Matematika dan Matematika Jurnal Manajemen dan Inovasi (MANOVA) Indonesian Journal of Mathematics and Natural Science Education Gemilang: Jurnal Manajemen dan Akuntansi Jurnal Riset Rumpun Ilmu Teknik (JURRITEK) Cakrawala JEDMA Jurnal Edukasi Matematika Jurnal PADI (Pengabdian mAsyarakat Dosen Indonesia) Journal of Artificial Intelligence and Digital Business Cakrawala: Jurnal Pengabdian Masyarakat Global Innovative: Journal Of Social Science Research MATHEdunesa Kohesi: Jurnal Sains dan Teknologi Indonesian Journal of Mathematics and Natural Science Education JIMEK International Journal of Economics and Management Research Jurnal Publikasi Teknik Informatika Optimal: Jurnal Ekonomi dan Manajemen
Eka Nurmala Sari Agustina, Eka Nurmala Sari
Politeknik Pelayaran Surabaya
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Journal : jimek

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Pengaruh Fasilitas Terminal Penumpang terhadap Kepuasan Pengguna Jasa di Pelabuhan Tanjung Perak Andhika Sandi Putra Pratama; Bugi Nugraha; Eka Nurmala Sari Agustina; Indah Ayu Johanda Putri
Jurnal Ilmu Manajemen, Ekonomi dan Kewirausahaan Vol. 5 No. 1 (2025): Maret : Jurnal Ilmu Manajemen, Ekonomi dan Kewirausahaan
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jimek.v5i1.5851

Abstract

The Port of Tanjung Perak is intended as the main gateway to connect regions within the country and between countries. With the construction of the GSN Terminal at Tanjung Perak Port, it is hoped that it can be used as access to human mobility so as to provide satisfaction to passengers. The research aims to determine the influence of port facilities consisting of aspects of safety, comfort, convenience and equality on passenger satisfaction. The type of research used in this study is quantitative. This research was carried out at the Port of Tanjung Perak with a time of 1 year. The average daily passenger population in 2024 is 4,593 passengers. The results of the calculation of the Slovin formula can be determined by the number of samples as many as 100 passengers, the data source in this study uses primary and secondary data with data collection techniques, namely: questionnaires, laws and regulations, official government reports, and relevant previous research. The data analysis technique is the Multiple Linear Regression test. The results of this study show that the variables of safety, convenience, and equality in passenger terminal facilities have a positive and significant effect on passenger satisfaction at Tanjung Perak Port. Port facilities have a significant simultaneous effect on passenger satisfaction at Tanjung Perak Port.
Co-Authors Achmad Dhany Fachrudin Achmad Syarifudin Alifah Putri Balqis Khairllah Andhika Sandi Putra Pratama Anggraeni, Atika Tirzha Sabrina Asrul Muhamad Nashr Atika Tirzha Sabrina Anggraeni Azmiyah, Faikotul Bugi Nugraha dewi sukriyah Dewi Sukriyah Dewi Sukriyah, Dewi Dhany Fachrudin, Achmad Diyah Purwitasari Edi Kurniawan Emi Jayanti endang wahju andjariani Endang Wahju Andjariani Endang Wahyu Andjariani Eni Nurhayati Faris Nofandi Figo Cahyo Prasojo Fitri Ningrum Setiawati Hanifatul Awwalina Hetty Eka Setianingtyas Ibrahim Wira Laksana Intan Bigita Kusumawati, Intan Bigita Iqnatia Adinda Irfan, Saiful Jayanti, Emi Kevin Alif Fikriansyah Lailatul Mubarokah Miftahul Huda Muhammad Dahri Novitasari Novitasari Novitasari Novitasari Novitasari Novitasari Nugraha, Bugi Nurina Ayuningtyas Nurina Ayuningtyas, Nurina Putri, Indah Ayu Johanda Rahmawati, Maulidiah Ratnasih Luriana, Maria Riris Rita Restu Husada, Alam Syah Risdiana Chandra Dhewy Risdiana Chandra Dhewy Ristia Havadoh Ervina Rizqi Aini Romanda Annas Romanda Annas Amrullah Romdhoni, Mohammad Rifqi Saiful Irfan Sandi, Wulan Marlia Sari, Tri Hariyati Nur Indah Setianingtyas, Hetty Eka Sianturi, Intan Siti Imamatur Rohmah Siti Nuriyatin siti nuriyatin Siti Nuriyatin Soffil Widadah soffil widadah Soffil Widadah SOFFIL WIDADAH Sriningrum, Kadek Dwi Sugiantoro Sugiantoro Suhar tatik Syah, M. Adil Tanti Diyah Rahmawati tatik, Suhar Trisnowati Rahayu Vigih Hery Kristanto Wahdatus Syifak Widiana Tri Lestari Wiratama, Ahmad Alfan Wulan Marlia Sandi