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All Journal EDU-MAT: Jurnal Pendidikan Matematika PALITA: Journal of Social - Religion Research Promotif: Jurnal Kesehatan Masyarakat PEP Educational Assessment Jurnal Ilmiah Bening : Belajar Bimbingan Dan Konseling Jurnal Kolaboratif Sains Jurnal Ilmu Manajemen Terapan (JIMT) International Journal of Health, Economics, and Social Sciences (IJHESS) Sulawesi Tenggara Educational Journal Chemistry Education Review Jurnal Ilmu Multidisplin Jurnal Masyarakat Madani Indonesia Chemedu: Jurnal Ilmiah Pendidikan Kimia ZIJEd :Zabags International Journal of Education COSMOS Madrasah Ibtidaiyah Research Journal
Rosnawati Rosnawati, Rosnawati
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HUBUNGAN KOMUNIKASI TERAPEUTIK DAN LAMA WAKTU TUNGGU DENGAN KEPUASAN PASIEN BPJS Winarti, Ni Nengah; Sudirman, Sudirman; Rosnawati, Rosnawati
Jurnal Kolaboratif Sains Vol 1, No 1 (2020)
Publisher : Universitas Muhammadiyah Palu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31934/jom.v1i1.1172

Abstract

Keluhan masyarakat sering terjadi karena pelayanan kesehatan yang kurang baik. Dalam pelaksanaan akan waktu tunggu pelayanan pasien masih belum berjalan dengan maksimal khususnya terjadi pada pasien rawat jalan.   Akibatnya masih terlihat beberapa pasien yang menunggu lama untuk mendapatkan pelayanan di instalasi rawat jalan dimulai dari pasien mendaftar sampai dengan pasien masuk ke ruang poliklinik. Tujuandalam penelitian ini adalah diketahuinya hubungan komunikasi terapeutik dan lama waktu tunggu dengan kepuasan pasien BPJS di Instalasi Rawat Jalan Rumah Sakit Bhayangkara Palu. Jenis  penelitian  ini  adalah  penelitian  analitik  dengan  menggunakan  pendekatan  cross  sectional  study. Populasi dalam penelitian ini adalah rata-rata kunjungan setiap bulan peserta Badan Penyelenggara Jaminan Sosial (BPJS) yang berkunjung di Instalasi Rawat Jalan RS Bhayangkara Palu yang berjumlah 340 orang. Sampel berjumlah 77 orang, dengan teknik pengambilan sampel pada penelitian ini adalah nonprobability sampling  dengan pendekatan acidental sampling. Analisis data yang digunakan adalah analisis univariat dan bivariat dengan menggunakan uji “chi square”. Hasil penelitian menunjukkan dari 77 responden komunikasi yang baik  sebanyak 41 responden (53,2%) dan kurang baik sebanyak 36 responden (46,8%), hasil uji “chi square” nilai p: 0,001.  Lama waktu tunggu yang cepat sebanyak 44 responden (57,1%) dan yang memenuhi syarat sebanyak 33 responden (42,9%), hasil uji “chi square” nilai p: 0,002. Kesimpulan ada hubungan komunikasi terapeutik dan lama waktu tunggu dengan kepuasan pasien BPJS di Instalasi  Rawat  Jalan  Rumah  Sakit  Bhayangkara  Palu.  Saran  bagi  Rumah  Sakit  Bhayangkara  Palu diharapkan lebih meningkatkan ketrampilan komunikasinya kepada pasien sehingga kepuasan pasien lebih meningkat sehingga masyarakat lebih berobat ke faskes tingkat pertama sesuai alur rujukan BPJS dan jumlah kunjungan pun semakin meningkat di Rumah Sakit Bhayangkara Palu.Kata Kunci : Komunikasi Terapeutik, Waktu Tunggu, Kepuasan Pasien
PENGARUH BEBAN KERJA TERHADAP KINERJA PEGAWAI DI PUSKESMAS PANTOLOAN DENGAN INSENTIF SEBAGAI VARIABEL MODERATING Phalis, Annisa Putri Ana; Sudirman, Sudirman; Rosnawati, Rosnawati
Jurnal Kolaboratif Sains Vol 1, No 1 (2020)
Publisher : Universitas Muhammadiyah Palu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31934/jom.v1i1.1159

Abstract

Beban kerja merupakan faktor ekstrinsik individu yang menjadi salah satu  sumber munculnya tekanan, karena beban kerja yang dihadapinya terlalu banyak. Kondisi ini menuntut pegawai untuk memberikan energi yang lebih besar lagi daripada biasanya di dalam menyelesikan pekerjannya. Tujuan penelitian ini adalah untuk membuktikan pengaruh beban kerja terhadap kinerja pegawai dengan insentif sebagai variabel moderasi di Puskesmas Pantoloan. Penelitian ini merupakan penelitian kuantitatif dengan objek penelitian semua pegawai yang ada di Puskesmas Pantoloan. Pemilihan sampel menggunakan metode non-probability sampling dengan teknik sampling jenuh yang berjumlah 71 responden. Metode penelitian ini adalah analisis regresi sederhana. Hasil penelitian menunjukkan bahwa hasil analisis pada regresi linear pertama adalah 0,60 atau 60 %, setelah adanya  variabel moderasi (insentif) pada persamaan regresi  kedua, nilai R Square tersebut meningkat menjadi 0,95 atau 95 %. Dengan demikian dapat disimpulkan bahwa Hipotesis Diterima sehingga dapat dikatakan bahwa keberadaan variabel insentif (sebagai variabel moderasi) akan dapat memperkuat atau meningkatkan pengaruh variabel beban kerja terhadap kinerja pegawai. Kesimpulan beban kerja berpengaruh positif signifikan terhadap  kinerja pegawai dan insentif memperkuat pengaruh beban kerja terhadap kinerja pegawai. Saran yang diberikan adalah agar Puskesmas Pantoloan perlu meningkatkan pemberian insentif yang lebih baik lagi tentang pembagian insentif berdasarkan kinerja karyawan atau berdasarkan beban kerja yang diterima oleh pegawai.Kata Kunci    : Beban Kerja, Kinerja Pegawai, Insentif
HUBUNGAN PELAYANAN PETUGAS DAN KETERSEDIAAN FASILITAS DENGAN KEPUASAN PASIEN DI POLI UMUM PUSKESMAS DOLO KECAMATAN DOLO KABUPATEN SIGI Iwan, Ranti; Sudirman, Sudirman; Rosnawati, Rosnawati
Jurnal Kolaboratif Sains Vol 1, No 1 (2019)
Publisher : Universitas Muhammadiyah Palu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31934/jom.v1i1.798

Abstract

Salah satui ndikator keberhasilan pelayanan kesehatan di puskesmas adalah. Kepuasan pasien adalah perasaan kecewa maupun senang yang muncul setelah membandingkan kinerja produk yang difikirkan terhadap hasil yang di harapkan. Rasa puas atau tidaknya pasien adalah kesimpulan interaksi antara harapan dan hasil sesudah memakai jasa atau pelayanan yang di berikan. dan rasa puas yang tercipta dapat di sebabkan oleh beberapa faktor diantarahnya adalah pelayanan petugas, yaitu sikap petugas, keterampilan petugas, dan ketersediaan fasilitas oleh instansi kesehatan. Tujuan penelitian ini adalah untuk mengetahui hubungan pelayanan petugas dan ketersediaan fasilitas dengan kepuasan pasien di Puskesmas Dolo Kecamatan Dolo Kabupaten Sigi.Jenis penelitian ini adalah menggunakan desain observasi analitik dengan pendekatan cross sectional. Cara penarikan sampel menggunakan teknik accidental sampling. Hasil penelitian ini menunjukan bahwa adanya hubungan yang bermakna antara pelayanan petugas dengan kepuasan pasien dengan nilai P value = 0.000 (P ≤ 0,05). Dan adahnya hubungan yang bermakna antara ketersediaan fasilitas dengan kepuasan pasien dengan nilai p value = 0.000 (P ≤ 0,05)Berdasarkan hasil penelitian di harapakan agar mempertahankan atau meningkatkan lagi kualitas pelayanan sehingga kepuasan pasien semakin meningkat lagi di tahun mendatang, serta dapat menentukan kebijakan yang tepat untuk penyempurnaan pelayanan kesehaan yang akan di berikan. Kata kunci: Kepuasan Pasien, Pelayanan Petugas, Ketersediaan Fasilitas
Effect of Service Quality on Patient Satisfaction at Mabelopura Health Center Pramudya, Moh Rivaldhy; Sudirman, Sudirman; Rosnawati, Rosnawati
International Journal of Health, Economics, and Social Sciences (IJHESS) Vol 3, No 2 (2021): April
Publisher : Universitas Muhammadiyah Palu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31934/ijhess.v3i2.1476

Abstract

Quality is a measure or degree of good or bad a product or service is. Quality is a combination of the properties and characteristics of a product or service that can meet the needs of customers. The problem of research is whether there is an effect of service quality on patients' satisfaction at Mabelopura Public Health Center. This research aims to determine the effect of service quality on patients' satisfaction. This type of research is quantitative with a cross-sectional design. The sampling technique is the accidental sampling method, on 99 patients at Mabelopura Public Health Center. The analysis technique uses simple linear regression analysis. The results show that the variables which have a positive and insignificant effect on patients' satisfaction are technical competence with a coefficient of 0,087 and a sig value of 0,564> 0,05, access to services with a coefficient of 0,236 and a sig value of 0,123> 0,05, effectiveness with a coefficient value of - 0,136 and sig value 0,194> 0,05, efficiency with a coefficient value of 0,473 and a sig value of 0,049 <0,05, continuity of service with a coefficient value of 0,231 and a sig value of 0,125> 0,05, human relations with a coefficient of 0,214 and a sig value of 0,202 > 0,05, security with a coefficient value of 0,309 and a sig value of 0,055> 0,05. While the variable that has a positive and significant effect is the comfort variable with a coefficient value of 0,254 and a sig value of 0,042> 0,05. It is expected that services at the Health Center will be improved and the quality of existing services is maintained so that visitors will always feel satisfied with the service at the health center and it is hoped that service officers will serve patients fairly and according to the queue number so that there is no jealousy among patients and their satisfaction is maintained.
The Effect of Pharmaceutical Service Quality on Patient Satisfaction at UPtd Puskesmas Kamonji Palu Using the Servqual Method (Service Quality) Sandy Putra, Muh.; Afni, Nur; Rosnawati, Rosnawati
International Journal of Health, Economics, and Social Sciences (IJHESS) Vol 2, No 3 (2020): July
Publisher : Universitas Muhammadiyah Palu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31934/ijhess.v2i3.1265

Abstract

Pharmacy is a pharmacy service facility where pharmacists practice pharmacy. To improve pharmaceutical services in pharmacies, it is necessary to evaluate by assessing patient satisfaction. This study is an attempt to determine the effect of the quality of pharmacy services at the Kamonji Palu Health Center on patient satisfaction and to measure the performance of pharmaceutical services to improve public health services. This type of research is quantitative with a cross-sectional approach, and the sampling method is an accidental sampling. The analytical tool used is a simple linear regression analysis test and Cartesian diagram analysis with a total sample of 96 people. The results of regression research show that the variables have a positive effect but has no significant impact on patient satisfaction, namely the Tangible variable with a significance value of 0.119> 0.05, Reliability with a significance value of 0.494> 0.05, Responsiveness with a significance value of 0.113> 0.05, Assurance with a significance value of 0.918> 0.05, Empathy with a significance value of 0.222> 0.05, at this moment the quality of pharmacy services at the Kamonji Palu Health Center get positive results but have no significant effect on patient satisfaction. In contrast, the results of the Cartesian diagram analysis are nine items included in the quadrant. I, four things belong to quadrant II, six items belong to quadrant III, and six items belong to quadrant IV. The conclusion is that pharmaceutical services at the Kamonji Community Health Center are good but not significantly influencing patient satisfaction with suggestions to improve further and pay attention to patient comfort.
Evaluation of Patient Medical Record System Management Based on the Public Health Number 269 Of 2008 at Puskesmas Talise Baniat, Irna; Salham, Munir; rosnawati, rosnawati
International Journal of Health, Economics, and Social Sciences (IJHESS) Vol 2, No 4 (2020): October
Publisher : Universitas Muhammadiyah Palu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31934/ijhess.v2i4.1410

Abstract

Efforts to achieve a fair and correct medical record management system, containing notes and documents about patient identity, medical examinations, medication, actions, and other services. The type of research used is descriptive with a qualitative approach, using data collection techniques, observation, interviews and documentation, informants' determination using purposive sampling totaling six people, namely, the Head of Talise Health Center 1 person, three medical record officers, and two patients. The results showed that the Standard Operational Procedure (SPO) policy was still in the process of changing the SOP for the medical records section. Human Resources still needed to increase the number of employees with special competence, expertise, and skills in the medical record section. Has not been recorded in the organizational structure. It is recommended that Talise Puskesmas use the Health Metrics Network Evaluation Framework, which is very good in evaluating the medical record system in the Operational Service Standards (SPO), HR, and Organization policies section of these medical records so that it can increase the quality of Puskesmas services and can develop further.
Analysis of Strategy in the Development of Siti Fadilah Supari Main Clinic of PKU Muhammadiyah Palu Larandang, Rulban; Budiman, Budiman; Rosnawati, Rosnawati
International Journal of Health, Economics, and Social Sciences (IJHESS) Vol 3, No 2 (2021): April
Publisher : Universitas Muhammadiyah Palu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31934/ijhess.v3i2.1474

Abstract

The main clinic is one of the health service institutes that gives merit of health services like basic medical and specialized service to all public members such as one daycare and home care. This research aims at finding out the strategy system of development of Siti Fadilah Supari main clinic of PKU Muhammadiyah Palu. This research is a descriptive one that used a qualitative approach. The number of informants, and in this research is 3 people consisting of one key informant, one common informant, and one additional informant of the main clinic of  Siti Fadilah Supari of PKU Muhammadiyah Palu. Research findings show that the strategy used to develop, based on human resource, facility and infrastructure, organization structure, fund resource, marketing, and environment has been good enough, however, there are some points in their implementations in the field that have not been maximally carried out at the main clinic of  Siti Fadilah Supari of  PKU Muhammadiyah Palu. In this research, it is concluded that the main clinic of Siti Fadilah Supari of PKU Muhammadiyah Palu seen from using SWOT Analysis was very good in the strategy of clinic development, but in the technique of implementation at the field has not been maximal, therefore it is necessary to prepare more massive strategy in all aspects so that quality of clinic can be increased and can develop more advanced.
PENGEMBANGAN INSTRUMEN PENILAIAN KEMAMPUAN MENARI PADA PESERTA DIDIK SMA NEGERI 3 WATANSOPPENG KABUPATEN SOPPENG Rosnawati, Rosnawati
PEP Educational Assessment Volume 1 Nomor 1 September 2017
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (520.745 KB)

Abstract

This research aims at developing dancing assessment instrument of students at SMAN 3 Watansoppeng based on theoretic and empirical aspects. The kind of this research is research and development. The subjects were teacher and students of class X at SMAN 3 Watansoppeng in Soppeng district. The research was conducted in SMAN 3 Watansoppeng in Soppeng district. Data was collected by employing rubric test instruments. Data was analyzed by employing descriptive quantitative analysis. The result of the study reveals that theoretically, the result of dancing assessment instrument of student at SMAN 3 Watansoppeng is valid in terms of content through 3 dimensions, namely body work, performance, and choreography. Those there dimensions cover 12 indicators. The body work dimension consists of flexibility, balance, agility, and endurance. The carriage dimension consists of moving technique, rhythm, compactness, and inspirations. The choreography dimension consists of shape, atmosphere, accompaniment, and makeup. Empirically, the result of dancing assessment instrument of student at SMAN 3 Watansoppeng is confirmed as valid through field test and reliable based on intra-rater approach.
Pengembangan Perangkat Pembelajaran Kimia SMA dalam Model Discovery Learning untuk Meningkatkan Sikap Ilmiah dan Hasil Belajar Peserta Didik Rosnawati, Rosnawati; Sugiarti, Sugiarti; Sulastry, Taty
Chemistry Education Review (CER) Volume 7 Nomor 1 September 2023
Publisher : Program Pasca Sarjana UNM

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/cer.v7i1.53798

Abstract

This study is a development research that aims to develop and produce high school chemistry learning tools in discovery learning model on acids and bases materials. The development model employed a 4-D model from Thiagarajan. The limited trial of learning tools in the discovery learning model was conducted at SMAN 6 Makassar with the research subject of grade XI MIPA 3 with 25 students. Data collection techniques were non-test and test techniques. The results of the study indicate that: (1) the process of developing learning tools employed a 4-D model which included 4 stages, namely: (a) the definitng stage (define), (b) the design stage, (c) the development stage (develop), and (d) the dissemination stage (disseminate); (2) the learning tools are valid, practical and effective. The learning tools have met the validity criteria including the RPP, LKPD, and THB, each of which is in valid category. The learning tools are stated as practical because the implementation of learning tools is in fully implemented category and the teacher and students’ responses to learning tools are in very practical category. The learning tools are stated as effective because they meet the effectiveness criteria. The results of the analysis of students' scientific attitudes are in very good category with 83.12% per meeting and increase to 83.47% at the end of the meeting, while the learning outcomes has classical completeness by 84%.
Participatory Leadership Behavior, Achievement Orientation, and Work Motivation Have a Significant Effect on Teacher Rosnawati, Rosnawati; Latif, Mukhtar; Anwar, Kasful; Jamaluddin, Jamaluddin
Zabags International Journal of Education Vol. 1 No. 2 (2023): Education
Publisher : CV. Zabags Qu Publish

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61233/zijed.v1i2.10

Abstract

This research aims to reveal the influence of participatory leadership behavior, performance orientation on job satisfaction mediated by work motivation. In order to the target of the buyer, the quantitative research method used to design a route analysis with a sample of 106 respondents originating from MTSN 1 Batam, MtsN 2 Natuna, Tanjung Pinang in Riau Islands Province. The data collection method used is an angket that is subsequently in the process of statistical analysis. The results of this study show that Participatory Leadership Behavior, Performance Orientation has a direct and simultaneous effect on job satisfaction. Participatory leadership behavior and performance orientation have a direct influence on job motivation. More than 50% of participatory leaders' behavior directly affects Job satisfaction through Job Motivation. The novelty in study was the role of participatory leadership behavior found to have a greater influence on job satisfaction than previous research.
Co-Authors Abdul Hakim Laenggeng Ahmad Ahmad Anggitasari, Nadya Anidi, Anidi Bahroyni, Ahmad Baniat, Irna Binasar, Sudarmi Suud Budiman Budiman Effendy, Indra Fitriani, Wa Ode Heni Gargita, I Wayan Gusnarib, Gusnarib Hantoro, Ramandha Rudwi Hasrianty, Hasrianty Henny, Stepanus Iwan, Ranti Jahada, Jahada Jamaluddin Jamaluddin Jamrizal Juhana, Juhana Jumadi Jumadi Kasful Anwar Kasful Anwar Us Larandang, Rulban Lias Hasibuan Maisah Maisah Milasari Milasari Milasari Milasari Miswan Miswan Muhammad Danial MUHAMMAD HASBI Mukhtar Latif Nelisma, Nelisma Nur Afni Parisu, Chairan Zibar L. Pertiwi, Nada Fajar Phalis, Annisa Putri Ana Pramudya, Moh Rivaldhy Ramdani Ramdani Risnayanti, Risnayanti Rudwi Hantoro, Ramandha S Siswanto Salham, Munir Sandy Putra, Muh. Saripuddin Saripuddin Saripuddin, Saripuddin Sasmin, Sasmin Sembiring, Rinawati Sudarni, Sudarni Sudiansyah, Sudiansyah Sudirman Sudirman Sugeng, Santoso Sugiarti Sugiarti Taty Sulastry Ulandari, Sri Winarti, Ni Nengah Yusuf, Ode Yahyu Herliany