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User Experience Evaluation of M-Passpor Using User Experience Questionnaire Winanda, Salsa; Tengku Khairil Ahsyar; Angraini; Megawati
Jurnal Sistem Cerdas Vol. 7 No. 3 (2024)
Publisher : APIC

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37396/jsc.v7i3.474

Abstract

This study evaluates UX of the M-Passpor application, an m-government application to facilitate the online passport administrative process and reduce queues at the immigration office. Although this application offers convenience in making passports, since its release M-Paspor has received many complaints from users regarding the services provided. A UX evaluation was conducted using the UEQ method, which measures six of these aspects aspects: Attractiveness, Perspicuity, Efficiency, Dependability, Stimulation, and Novelty. The outputs presented that Perspective and Attractiveness aspects had the highest scores, indicating that the app is quite easy to understand and visually appealing. However, the Novelty aspect had a low score, indicating a lack of innovation and new experiences for users. Based on these findings, the researcher recommends improving efficiency, simplifying processes, notifications and feature innovation to improve UX. The outcome of this study is expected to become the basis for improving the UX quality of the M-Passpor application so as to create better and satisfying services for users in the future
analisis Analisis Pengaruh Dimensi Budaya Terhadap Penggunaan Aplikasi Capcut Menggunakan UTAUT2 Ariyansir, Sigit; Syaifullah; Khairil Ahsyar, Tengku; Jazman, Muhammad; Marsal, Arif
The Indonesian Journal of Computer Science Vol. 13 No. 6 (2024): The Indonesian Journal of Computer Science
Publisher : AI Society & STMIK Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33022/ijcs.v13i6.4430

Abstract

This research aims to determine the factors that influence the intention and use of the Capcut application, using Hofstede's extended UTAUT2 model with cultural variables. Data was collected through observation, interviews, document review and questionnaires. The analytical method used is PLS-SEM, with external models, internal models and hypothesis testing. The research results show that of the many hypotheses tested, only H3 (social influence on behavioral intentions), H7b (habits on usage behavior) and H14 (passion/restraint usage behavior) were accepted. Other hypotheses, such as performance expectations, effort expectations, and other cultural dimensions, did not show significant influence on usage intentions and behavior. In conclusion, habitual factors and social influence are the main drivers for adopting the Capcut application, while other factors do not have much influence in the context of this research
Analisis Kepuasan Pengguna Aplikasi DANA Menggunakan Metode CSI dan E-Servqual Febriansyah, Yudhi; Syaifullah; Ahsyar, Tengku Khairil; Muhammad Jazman
The Indonesian Journal of Computer Science Vol. 13 No. 6 (2024): The Indonesian Journal of Computer Science
Publisher : AI Society & STMIK Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33022/ijcs.v13i6.4457

Abstract

Kemajuan teknologi informasi saat ini telah mempermudah berbagai aspek kehidupan, termasuk transaksi non-tunai yang semakin populer. Teknologi ini berperan besar dalam meningkatkan jumlah konsumen serta mempengaruhi kebutuhan dan gaya hidup masyarakat di era ekonomi digital. Penelitian ini bertujuan untuk mengukur tingkat kepuasan pengguna dan kualitas layanan aplikasi DANA sebagai alat pembayaran digital di kalangan UMKM di Kota Pekanbaru, dengan menggunakan lima dimensi e-Servqual. Metode penelitian melibatkan penyebaran kuesioner kepada 30 responden untuk mengevaluasi aspek Customer Satisfaction Index (CSI) dan e-Servqual. Hasil penelitian menunjukkan bahwa tingkat kepuasan pengguna berada dalam kategori "puas" dengan skor CSI sebesar 72,21%. Namun, terdapat kesenjangan antara harapan dan persepsi pengguna, terutama pada dimensi Responsiveness, yang menunjukkan kualitas layanan terendah. Kesimpulannya, meskipun pengguna secara umum merasa puas, peningkatan pada dimensi Responsiveness diperlukan untuk memperkuat kepuasan dan loyalitas pengguna aplikasi DANA di masa mendatang.
Analisis Kepuasan Pengguna Aplikasi Spotify menggunakan Metode End-User Computing Satisfaction (EUCS) Rama, M Bryant Rama Ajalal; Muhammad Jazman; Tengku Khairil Ahsyar; Syaifullah
The Indonesian Journal of Computer Science Vol. 13 No. 6 (2024): The Indonesian Journal of Computer Science
Publisher : AI Society & STMIK Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33022/ijcs.v13i6.4459

Abstract

The increasing use of digital applications among fan communities encourages the importance of understanding the factors that influence user satisfaction. This study aims to analyze the influence of Content, Accuracy, Format, Ease of Use, and Timeliness on user satisfaction in the Weverse application. Using a quantitative approach with multiple linear regression methods, this study examines the effect of independent variables on the dependent variable. The analysis results show that Accuracy, Format, and Ease of Use have a significant influence on user satisfaction, while Content and Timeliness have no significant effect. Simultaneously, all independent variables contribute 54.1% to user satisfaction, based on the Adjusted R Square results. In conclusion, technical factors such as information accuracy, ease of use, and presentation format play an important role in increasing app user satisfaction, while content and timeliness of information have a smaller role. The findings provide valuable insights for app developers in improving user experience and maintaining customer loyalty in the competitive digital age.
Implementation of Naive Bayes and Support Vector Machine Classification Algorithms for Sentiment Analysis of Bilingual Cyberbullying on X Application Sari, Novita; Jazman, Muhammad; Ahsyar, Tengku Khairil; Syaifullah, Syaifullah; Marsal, Arif
Sistemasi: Jurnal Sistem Informasi Vol 14, No 1 (2025): Sistemasi: Jurnal Sistem Informasi
Publisher : Program Studi Sistem Informasi Fakultas Teknik dan Ilmu Komputer

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32520/stmsi.v14i1.4799

Abstract

The significant increase in social media usage has contributed to the rise in cyberbullying incidents, particularly in the context of multilingual language use. This study aims to conduct sentiment analysis to detect potential cyberbullying content on the X application using a bilingual approach (Indonesian and English) and leveraging the Naive Bayes (NB) and Support Vector Machine (SVM) algorithms. Tweets are collected and processed through a pre-processing stage to extract relevant features for sentiment analysis. Both algorithms are then applied to classify tweets into positive, negative, or neutral categories and identify indications of cyberbullying. The results of the trials indicate that the NB algorithm outperformed SVM, achieving an accuracy rate of 87%. Furthermore, in identifying cyberbullying patterns in bilingual text, NB reached the highest accuracy rate for the Indonesian language at 87%. These findings suggest that this study can serve as a reference for developing more accurate and responsive cyberbullying detection systems on bilingual social media platforms.
Analisis Kepuasan Pengguna Aplikasi iRiau Menggunakan Metode EUCS dan TAM Praniffa, Anisya Caty; Ahsyar, Tengku Khairil; Jazman, Muhammad; Syaifullah; Marsal, Arif
The Indonesian Journal of Computer Science Vol. 14 No. 1 (2025): The Indonesian Journal of Computer Science
Publisher : AI Society & STMIK Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33022/ijcs.v14i1.4604

Abstract

iRiau is a digital platform that makes it easier for people to access the Soeman HS library. User satisfaction assessments are made to access the extent of iRiau application being relevant and effective. The study use the EUCS and TAM methods to identify factors affecting user satisfaction. The study sample involved 125 analyzed respondents using SPSS. According the research, five of the seven hypotheses tested were accepted. Variable Perceived Usefulness, Content, Accuracy, Format, and Timeliness significantly impact user satisfaction. However, variables of Perceived of Use and Ease of Use are insignificant. Variables with the most significant influences are Perceived Usefulness and Timelliness. The linar regression model produces an R-Square of 0.959, showing that such independent variables explain 95.9% of user satisfaction.
Perbandingan Kernel Algoritma Support Vector Regression Terhadap Performa Prediksi Produksi Kelapa Sawit: Comparison of the Support Vector Regression Kernel Algorithm on the Performance of Palm Production Prediction Maulana, Rizki Azli; Permana, Inggih; Salisah, Febi Nur; Ahsyar, Tengku Khairil; Jazman, Muhammad
MALCOM: Indonesian Journal of Machine Learning and Computer Science Vol. 5 No. 1 (2025): MALCOM January 2025
Publisher : Institut Riset dan Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57152/malcom.v5i1.1410

Abstract

Produksi kelapa sawit merupakan salah satu faktor utama dalam industri perkebunan kelapa sawit yang memengaruhi kesejahteraan ekonomi suatu daerah. Dalam upaya untuk meningkatkan prediksi produksi kelapa sawit, algoritma Support Vector Regression (SVR) telah diadopsi sebagai metode prediksi yang potensial. Namun, pilihan kernel dalam SVR dapat mempengaruhi performa prediksi. Penelitian ini bertujuan untuk membandingkan performa prediksi produksi kelapa sawit menggunakan tiga kernel yang berbeda, yaitu linear, polinomial, dan radial basis function (RBF), di PTPN V.Data produksi kelapa sawit dari PT Perkebunan Nusantara V (PTPN V) digunakan sebagai data input. Metrik evaluasi performa prediksi, seperti mean absolute error (MAE), mean squared error (MSE), dan koefisien determinasi (R-squared), digunakan untuk membandingkan ketiga kernel SVR. Hasil eksperimen menunjukkan bahwa kernel RBF cenderung memberikan hasil prediksi yang lebih baik dibandingkan dengan kernel linear dan polinomial. Namun, faktor-faktor seperti kestabilan model dan kecepatan komputasi juga perlu dipertimbangkan dalam pemilihan kernel. Penelitian ini memberikan wawasan penting bagi pengguna SVR dalam memilih kernel yang sesuai untuk meningkatkan prediksi produksi kelapa sawit di PTPN V.
User Experience Analysis of MyPertamina Application Using User Experience Questionnaire (UEQ) and System Usability Scale (SUS) Sakdiah, Gewik; Ahsyar, Tengku Khairil; Megawati, Megawati; Angraini, Angraini
Jurnal Sistem Cerdas Vol. 8 No. 1 (2025)
Publisher : APIC

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37396/jsc.v8i1.486

Abstract

MyPertamina is a digital wallet application developed by PT Pertamina (Persero) to facilitate cashless fuel payments and offer loyalty programs. Despite exceeding 10 million downloads, the application received a 3.3 rating on Google Play Store as of May 2023, indicating user complaints. This study analyzes the user experience of the MyPertamina application using the User Experience Questionnaire (UEQ) and System Usability Scale (SUS). Respondents were active users selected purposively through online questionnaires. The study results show all UEQ dimensions scored within the neutral range, with the highest score on Perspicuity (mean 0.453) and the lowest on Novelty (mean -0.068). SUS measurements place the application in the Marginal Low category under acceptability ranges and grade D in the grade scale, indicating significant room for improvement. However, the application received a ”Good” rating in the adjective rating category, reflecting its utility despite suboptimal performance. In conclusion, the MyPertamina application requires enhancements to meet user expectations and improve overall user experience
Analysis of User Satisfaction Level Of the Online Lecture Information System (Sikuli) using The EUCS Method at Universitas Muhammadiyah Riau Raihan, Muhammad; Jazman, Muhammad; Ahsyar, Tengku Khairil; Anofrizen, Anofrizen
Sistemasi: Jurnal Sistem Informasi Vol 14, No 4 (2025): Sistemasi: Jurnal Sistem Informasi
Publisher : Program Studi Sistem Informasi Fakultas Teknik dan Ilmu Komputer

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32520/stmsi.v14i4.5279

Abstract

The effectiveness of an information system is a key determinant of user pleasure, specifically within digital gaining knowledge of platforms. This studies seeks to evaluate the satisfaction degree of customers towards the the Online Lecture Information System (SIKULI) at Universitas Muhammadiyah Riau, employing the EUCS method. The study similarly investigates the tremendous participants to user satisfaction by using analyzing 5 dimensions from the EUCS making use of a quantitative technique, the studies implemented accidental sampling, related to ninety nine lively college students as respondents. facts evaluation was achieved the use of the SmartPLS software to discover the electricity and course of relationships a number of the variables. The analysis found out that simplest ease of use and timeliness had a statistically tremendous effect on user satisfaction, whereas content, accuracy, and format did not exhibit outstanding effects. those effects emphasize that ease of use and timeliness are key factors in improving satisfaction with SIKULI. consequently, this have a look at offers sensible pointers for technical improvements to optimize the performance of academic information systems.
Security Analysis of the Final Project Information System (SITASI) Website using Penetration Testing Method Renaldi, Rengga; Fronita, Mona; Ahsyar, Tengku Khairil; Jazman, Muhammad
Sistemasi: Jurnal Sistem Informasi Vol 14, No 5 (2025): Sistemasi: Jurnal Sistem Informasi
Publisher : Program Studi Sistem Informasi Fakultas Teknik dan Ilmu Komputer

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32520/stmsi.v14i5.5406

Abstract

The Final Project Information System (SITASI) website plays a critical role in supporting academic administrative processes at the Faculty of Science and Technology, UIN Sultan Syarif Kasim Riau. This study aims to evaluate the website’s security level following recent maintenance using penetration testing, conducted with the OWASP Zed Attack Proxy (ZAP) tool. The testing revealed eight vulnerabilities, including two classified as medium risk, four as low risk, and two informational. The medium-risk issues involved the absence of an Anti-CSRF token and the lack of a Content Security Policy (CSP), both of which could expose the system to attacks such as CSRF and XSS. The low-risk findings included loading JavaScript from third-party domains, information disclosure via X-Powered-By and Server headers, and the absence of HTTP Strict Transport Security (HSTS). The two informational findings involved suspicious comments in the code and improper Cache-Control settings. Remediation actions were implemented based on OWASP security best practices, including the integration of CSRF tokens, configuration of CSP and HSTS headers, and removal of sensitive information from server responses. A follow-up evaluation confirmed that all identified risks had been successfully mitigated. This study highlights that penetration testing combined with standard-based mitigation is effective in enhancing web application security resilience, particularly within academic environments.
Co-Authors Abd Rahman Abu Bakar Adillah, Suci Nur Afani, Dinda Afdal Muhammad Efendi Afifah, Tiara Afrah Afilla, Dini Akhiril Anwar Harahap Al-Qadr, Nola Ardelia Alriwanda, A Ananda, Dhea Andri Hairiyadi Andy Muhammad Yusuf Riva Andy Randi Anggi Widya Atma Nugraha Angraini Angraini Angraini Annisa Salsabila Anofrizen Anofrizen Ardiansyah Ardiansyah Arif Marsal Arif Marsal Arif Marsal Arifin, Hanifan Ariyansir, Sigit Asri Jakawendra Atha Kurniawan Aulia, Rian Ayulya, Agisti Mutiara Citra Annisa Dermawan, Tri Dinda Afani Efilda Eki Saputra Eki Saputra Eki Saputra Eki Saputra Eki Saputra Eki Saputra Eki, Eki Saputra Fachrurozi Febi Nur Salisah Febriansyah, Yudhi Fitratul Aini Fitriani Mutakkin Fitriani Muttakin Fitriani Muttakin Hamzah, Muhammad Lutfi Hamzah, Muhammad Luthfi Harmaniola, Elsa Hasdi Radiles Ichsan Ahmad Gunawan Idria Maita Ilhammi, Windy Tri Indriani, Monalisa Inggih Permana Iqrom, Muhammad Irfan Faruqi, Nouval irvan, muhamad irvandra Ivan Alfikri jazman, muhamad Jazman Jazman, Muhammad Kusuma, Muhammad Wira Ade M Afdal M Afdal M. Afdal M. Afdal M. Afdal Maisarah Assa'diyah Maulana, Rizki Azli MaySarah, M Medyantiwi Rahmawita Medyantiwi Rahmawita Munzir Megawati Megawati Megawati - Megawati Megawati Megawati Megawati Megawati Megawati Megawati S.Kom., MT Megawati, M Mona Fronita Mona Fronita, Mona Mufti Mufti Muhammad Jazman Muhammad Lutfhi Hamzah Muhammad Lutfhi Hamzah Muhammad Luthfi Hamzah Muhammad Luthfi Hamzah Muhammad Naufal, Muhammad Muttakin, Fitriani Nabila Putri Nasution, Annio Indah Lestari Nazhifatunnisa, Nazhifatunnisa Nesdi Evrilyan Rozanda Ningsih, Widiah Nola Ardelia Al-Qadr Nora Ferwati Novianti, Elzy Novita Sari Nur Arifin Nurhadi, Muhammad nurhaliza azzini Nurmaini Dalimunthe, S.kom., M.Kes Nurrahma, Intan Oktoriani, Della Permata, Nur Fitria Mita Praniffa, Anisya Caty Pratama, Pangeran Fadillah Rahayu, Dwi Sri Rahmad Fauzi Rahmad Kurniawan Rahmah Khairani Rahmawita, Medyantiwi Raihan Alfarisy Raihan, Muhammad Rama, M Bryant Rama Ajalal Renaldi, Rengga Revansa, Muhammad Dio Rice Novita Rice Novita Rice Novita Rice Novita Riska Ayuni Rizki Aulia Putra romia romia romia Roni Ameldi Sabilla Yeni Sabrina Aisyah Sakdiah, Gewik Siregar, Syafril Siti Monalisa Siti Monalisa Subakja, Triyawan Bagus Sulthan Habib Syaifullah Syaifullah Syaifullah SE., M.Sc Syaifullah Syaifullah Syaifullah Syaifullah Syaifullah Syaifullah Syaifullah Syaifullah Syaifullah Syaifullah Syaifullah Syaifullah Tio Doli Raharjo Trisya, Cintia Putri Ulfa Fadilla Umi Riyani Winanda, Salsa Wuri Ratu Amnan Zarnelly Zarnelly Zarnelly Zarnelly Zarnelly Zarnelly Zarnelly Zarnelly