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All Journal IJCCS (Indonesian Journal of Computing and Cybernetics Systems) SITEKIN: Jurnal Sains, Teknologi dan Industri JUSIFO : Jurnal Sistem Informasi Jurnal Ilmiah Rekayasa dan Manajemen Sistem Informasi Sistemasi: Jurnal Sistem Informasi JOURNAL OF INFORMATICS AND TELECOMMUNICATION ENGINEERING JURNAL MEDIA INFORMATIKA BUDIDARMA Seminar Nasional Teknologi Informasi Komunikasi dan Industri INOVTEK Polbeng - Seri Informatika JURNAL TEKNIK INFORMATIKA DAN SISTEM INFORMASI Jurnal Teknologi Sistem Informasi dan Aplikasi JURIKOM (Jurnal Riset Komputer) Jurnal Sistem Cerdas JIPI (Jurnal Ilmiah Penelitian dan Pembelajaran Informatika) JOISIE (Journal Of Information Systems And Informatics Engineering) EDUMATIC: Jurnal Pendidikan Informatika Building of Informatics, Technology and Science Techno Xplore : Jurnal Ilmu Komputer dan Teknologi Informasi JOURNAL OF INFORMATION SYSTEM RESEARCH (JOSH) Jurnal Sistem Komputer dan Informatika (JSON) Jurnal Teknik Informatika (JUTIF) Teknika Jurnal Pendidikan dan Teknologi Indonesia JoMMiT : Jurnal Multi Media dan IT KLIK: Kajian Ilmiah Informatika dan Komputer Jurnal Teknik Informatika Jurnal Algoritma Malcom: Indonesian Journal of Machine Learning and Computer Science Journal of Informatics, Electrical and Electronics Engineering Kesatria : Jurnal Penerapan Sistem Informasi (Komputer dan Manajemen) The Indonesian Journal of Computer Science INOVTEK Polbeng - Seri Informatika
Tengku Khairil Ahsyar
Universitas Islam Negeri Sultan Syarif Karim Riau
Aerospace Engineering Automotive Engineering Chemical Engineering, Chemistry & Bioengineering Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Industrial & Manufacturing Engineering Mathematics Other

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Analisis Kepuasan Pengguna Jaringan Internet Pada Kemenag Pekanbaru Andy Muhammad Yusuf Riva; Tengku Khairil Ahsyar; Mona Fronita
JEKIN - Jurnal Teknik Informatika Vol. 4 No. 3 (2024)
Publisher : Yayasan Rahmatan Fidunya Wal Akhirah

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58794/jekin.v4i3.872

Abstract

Kementrian Agama Pekanbaru (Kemenag) adalah organisasi vertikal di bawah naungan Kementrian Agama Provinsi Riau. Banyak kegiatan yang ada pada Kantor Kementrian Agama Pekanbaru menggunakan komputer yang terhubung ke jaringan internet.. Untuk mendukung peranan penting dalam berbagai bidang kemenag telah menerapkan sistem jaringan WLAN, WLAN yaitu merupakan suatu jaringan yang memungkinkan untuk melakukan komunikasi dan pertukaran data antara komputer satu dan yang lainnya tanpa kabel. Untuk mengetahui seberapa besar kualitas jaringan WLAN Kemenag maka perlu dilakukan pengukuran dan analisis pada parameter kinerja jaringan yang terdiri dari Wireshark dan SPSS. Untuk itu, maka perlu dilakukan analisis tingkat kepuasan jaringan internet guna untuk mengetahui seberapa layak jaringan internet yang disediakan. Dengan demikian maka tingkat kepuasan jaringan internet sangatlah dibutuhkan demi kelancaran dalam melakukan komunikasi ataupun pengiriman paket data dari komputer satu ke komputer lainnya sehingga dapat membantu para penggunanya dalam menyelesaikan tugas dan pekerjaannya.
Analisis Kepuasan Mahasiswa Pekanbaru Pada Aplikasi Flip dengan Metode End User Computing Satisfaction (EUCS) Anggi Widya Atma Nugraha; Inggih Permana; Febi Nur Salisah; Tengku Khairil Ahsyar; M. Afdal
Journal of Informatics, Electrical and Electronics Engineering Vol. 4 No. 4 (2025): June 2025
Publisher : Forum Kerjasama Pendidikan Tinggi (FKPT)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47065/jieee.v4i4.2439

Abstract

A Flip is a Financial Technology (fintech) company providing admin fee-free money transfer services that has been used by more than 10 million users. Along with technological developments in the financial sector, Flip must be able to compete and survive against similar service providers. Efforts that can be made to compete include measuring satisfaction levels in using Flip. The purpose of this study is to assess the level of satisfaction of Flip users so that the results of this research can be used to provide recommendations for evaluating the Flip information system. In conducting satisfaction level analysis, the End User Computing Satisfaction (EUCS) approach can be applied. EUCS is able to evaluate usage satisfaction in using information systems in the areas of content, accuracy, format, ease of use, and timeliness based on information system usage experience. The research was conducted with sample data from university student users of the Flip application in Pekanbaru City. Based on the test results, the highest result with a percentage value of 80% in the Very Satisfied category was observed in the Ease of Use variable from the Likert scale results. The average satisfaction level of Flip application users was 77% in the Satisfied category. The Classical Assumption Test results showed that in the normality test, the testing was normal, and in the multicollinearity testing, it was found that multicollinearity did not occur in the test results. In the Multiple Linear Regression Test, the variable equation result obtained was Y = 0.158 + 0.114X1 + 0.031X2 + 0.054X3 + 0.111X4 + 0.001X5. Based on the Coefficient of Determination Test results, it was found that the content variable, accuracy variable, format variable, ease of use variable, and timeliness variable were able to explain their relationship to the dependent variable and showed an influence of 53%.
COMPARATIVE ANALYSIS OF ANDROID-BASED ONLINE TRANSPORTATION APPLICATION SECURITY USING MOBILE SECURITY FRAMEWORK (MOBSF) Subakja, Triyawan Bagus; Fronita, Mona; Syaifullah, Syaifullah; Ahsyar, Tengku Khairil; Siregar, Syafril
JIPI (Jurnal Ilmiah Penelitian dan Pembelajaran Informatika) Vol 10, No 2 (2025)
Publisher : STKIP PGRI Tulungagung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29100/jipi.v10i2.6185

Abstract

Online transportation is a service provided over the internet, representing a technological innovation that has significantly facilitated travel for Indonesians. These applications have gained widespread adoption in Indonesia, serving as alternatives to conventional transport modes like taxis and traditional motorcycle taxis. They offer convenience and speed in booking rides, along with secure transactions through digital payment systems. Despite the user-friendly experience and advantages offered by these applications, their security cannot be overlooked. The increasing accessibility of Android-based online transportation applications has made them a prime target for malicious actors ("Crackers") who may exploit vulnerabilities for nefarious purposes. This research aims to identify security vulnerabilities and compare the security found in Android-based online transportation applications. The researcher utilized the Mobile Security Framework (MobSF) to conduct static security analysis focusing on parameters such as dangerous permissions, weak cryptography, root detection, SSL bypass, and domain malware checks. The security assessments of Gojek, Maxim, and Grab revealed moderate security risks. Gojek scored 44/100, Maxim 47/100, and Grab 50/100 in terms of security ratings. All three applications were found to have vulnerabilities related to dangerous permissions and weak cryptography. Specifically, Maxim was also susceptible to SSL bypass attacks. None of the applications had implemented root detection, but their domain malware checks were deemed satisfactory.
Digital Banking Satisfaction: A SeaBank Study using The End User Computing Satisfaction (EUCS) Model Oktoriani, Della; Rahmawita, Medyantiwi; Ahsyar, Tengku Khairil; Syaifullah, Syaifullah
Jurnal Pendidikan Informatika (EDUMATIC) Vol 9 No 2 (2025): Edumatic: Jurnal Pendidikan Informatika
Publisher : Universitas Hamzanwadi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29408/edumatic.v9i2.30511

Abstract

SeaBank serves as a digital banking platform that enables users to conduct financial transactions conveniently via their smartphones. Despite its widespread adoption, concerns regarding service quality persist. The objective of this study is to assess user satisfaction with the SeaBank application using the EUCS model. This research employs a quantitative methodology with PLS-SEM as the analytical technique to examine variable relationships. The software used for data analysis is SmartPLS 4. Data were collected through an online survey comprising 23 items, involving 100 active users aged 17 and above. Model evaluation includes both outer model and inner model analyses to ensure construct validity and reliability. The findings indicate that content, accuracy, and ease of use have a significant and positive impact on user satisfaction. Conversely, format and timeliness do not have a significant influence, suggesting that these aspects play a marginal role in shaping users' overall perception of the application. Implications of this study highlight the necessity of improving information quality, data accuracy, and intuitive interface design to enhance user satisfaction. While enhancements to format and timeliness can be considered, they are not a primary focus. This research provides valuable insights for application developers in designing user-centered service improvement strategies.
Quality Evaluation of The SITASI Final Project System using Selected McCall Software Quality Factors Adillah, Suci Nur; Ahsyar, Tengku Khairil; Syaifullah, Syaifullah; Anofrizen, Anofrizen; Marsal, Arif
Jurnal Pendidikan Informatika (EDUMATIC) Vol 9 No 2 (2025): Edumatic: Jurnal Pendidikan Informatika
Publisher : Universitas Hamzanwadi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29408/edumatic.v9i2.30675

Abstract

The Final Project Information System (SITASI) was developed to support academic administration processes. However, performance and usability issues continue to hinder its effectiveness, particularly during peak usage. This study aims to evaluate the quality of SITASI using the McCall Software Quality Model by focusing on five relevant operational factors: correctness, reliability, efficiency, integrity, and usability. The research employed a descriptive quantitative approach by distributing a validated user perception questionnaire to 72 students with active experience using SITASI. The instrument was tested for validity and reliability, with data analyzed using descriptive statistical techniques to evaluate the quality of the SITASI system. The results show that usability scored the highest at 86%, followed by correctness at 67.6%, reliability at 64.2%, integrity at 50.8%, and efficiency at 43.5%. These findings reveal strong user interface performance but expose technical limitations in speed and data security. The study concludes that while SITASI performs well in terms of usability, it requires substantial improvements in system responsiveness and integrity features. The results offer a structured evaluation of software quality and provide practical recommendations for developers to optimize performance and strengthen data protection. This study contributes a replicable framework for evaluating academic information systems in higher education environments.
Evaluating User Experience of SITASI System using HEART Metrics and Importance-Performance Analysis (IPA) Harmaniola, Elsa; Ahsyar, Tengku Khairil; Syaifullah, Syaifullah; Anofrizen, Anofrizen; Marsal, Arif
Jurnal Pendidikan Informatika (EDUMATIC) Vol 9 No 2 (2025): Edumatic: Jurnal Pendidikan Informatika
Publisher : Universitas Hamzanwadi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29408/edumatic.v9i2.30691

Abstract

SITASI is a web-based system developed to help students manage references and citations for their final projects. Despite its importance, no comprehensive evaluation of the system’s user experience (UX) had been conducted. This study aims to evaluate the UX of SITASI used by students of the Information Systems Study Programme at UIN Suska Riau. Using a quantitative survey method, data were collected from 72 active students from the 2018-2021 cohorts through an online questionnaire. The evaluation was based on the five HEART Metrics dimensions: Happiness, Engagement, Adoption, Retention, and Task Success. Respondents were selected through random sampling using the Slovin formula. Data were analysed using SPSS version 30 for validity, reliability, and Importance-Performance Analysis (IPA). The HEART results indicated high usability levels across all dimensions, with Happiness and Retention scoring highest (73%) and Engagement lowest (70%). IPA showed an average suitability of 92%, with four indicators placed in Quadrant I, signifying urgent areas for improvement. These results serve as a foundation for actionable recommendations to enhance system satisfaction, improve performance, and develop a more user-centered and adaptive SITASI platform.
User Satisfaction in Public Sector Digital Transformation: A Critical EUCS Analysis of the E-Kinerja Application in Indragiri Hilir Regency Dermawan, Tri; Jazman, Muhammad; Ahsyar, Tengku Khairil; Saputra, Eki; Muttakin, Fitriani; Marsal, Arif
Jurnal Pendidikan dan Teknologi Indonesia Vol 5 No 9 (2025): JPTI - September 2025
Publisher : CV Infinite Corporation

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52436/1.jpti.1079

Abstract

The accelerated global push for digitalized public services places immense pressure on government agencies to ensure the effectiveness and user acceptance of new information systems. This study critically investigates user satisfaction with the E-Kinerja application, a pivotal e-performance management system implemented at the Regional Personnel and Human Resource Development Agency (BKPSDM) of Indragiri Hilir Regency. Utilizing the well-established End-User Computing Satisfaction (EUCS) model, encompassing content, accuracy, format, ease of use, and timeliness dimensions, this research employs a quantitative approach. Data were collected via questionnaires from 36 active users (total population) and analyzed using Partial Least Squares-Structural Equation Modeling (PLS-SEM) in SmartPLS. The findings reveal a nuanced and unexpected pattern of influence: only the Content (T-Statistic = 2.002, p<0.05) and Timeliness (T-Statistic = 2.433, p<0.05) dimensions significantly and positively impact user satisfaction. Crucially, Accuracy, Format, and Ease of Use did not exhibit a statistically significant influence. The model explained a substantial 76.7% of user satisfaction variance. This counter-intuitive outcome challenges generalized EUCS applicability in mandatory government contexts, suggesting that user priorities in public sector performance systems may uniquely emphasize core utility and promptness over aesthetic or perceived ease. These findings offer critical insights for public administrators prioritizing IT investments and contribute to refining the theoretical understanding of EUCS dynamics in specific organizational environments. Recommendations include prioritizing content quality and timely information delivery, while re-evaluating the perceived importance of other dimensions in similar government settings.
Perbandingan Usability Aplikasi Transportasi Online Berdasarkan User Experience Menggunakan Metode Usability Testing Fauzi, Rahmad; Megawati; Angraini; Ahsyar, Tengku Khairil
The Indonesian Journal of Computer Science Vol. 13 No. 4 (2024): The Indonesian Journal of Computer Science
Publisher : AI Society & STMIK Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33022/ijcs.v13i4.4169

Abstract

Transportasi online merupakan salah satu perkembangan layanan terkini. Dengan tingginya mobilitas penduduk di Indonesia membuat perusahaan transportasi online berlomba memberikan jenis layanan yang sama sehingga menimbulkan persaingan antar perusahaan transportasi online seperti Gojek dan Maxim. Para pengguna mengeluhkan bahwa peta aplikasi tidak diperbarui dan terkadang mengalami kesalahan sistem. Penelitian ini menggunakan metode usability testing sebagai pengukuran user experience. Usability Testing merupakan metode mengukur efisiensi, kemudahan dipelajari, dan kemampuan untuk mengingat bagaimana berinteraksi tanpa kesulitan atau kesalahan. Penelitian ini bertujuan untuk mengetahui perbedaan usability testing pada aplikasi Gojek & Maxim berdasarkan pengalaman pengguna. Hasil dari penelitian ini menunjukkan bahwa pada kedua aplikasi variabel Efficiency, Memorability, Satisfaction mendapatkan nilai rata-rata diatas 3,00 yang tergolong kategori tinggi, sedangkan variabel Errors aplikasi maxim memiliki perbedaan signifikan dengan nilai 2,85 kategori sedang. Secara keseluruhan terdapat perbedaan usability testing pada aplikasi Gojek dan Maxim berdasarkan pengalaman pengguna di wilayah Kota Pekanbaru.
ANALISA LAYANAN WEBSITE BADAN PUSAT STATISTIKA KOTA PEKANBARU TERHADAP KEPUASAN PENGGUNA MENGGUNAKAN METODE E-S-QUAL Ningsih, Widiah; Ahsyar, Tengku Khairil; Angraini, Angraini; Syaifullah, Syaifullah
JOISIE (Journal Of Information Systems And Informatics Engineering) Vol 8 No 1 (2024)
Publisher : Institut Bisnis dan Teknologi Pelita Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35145/joisie.v8i1.4126

Abstract

Perkembangan teknologi saat ini telah membuat website menjadi komponen yang sangat penting. Penggunaan TI pada website juga banyak digunakan seperti pada instansi pemerintahan. Salah satu penerapan website pada instansi pemerintah diterapkan pada Badan Pusat Statistika (BPS) Kota Pekanbaru. Namun, dalam penginplementasi penggunaan website BPS Kota Pekanbaru ditemukan kendala diantaranya yaitu, Situs website belum sepenuhnya memudahkan untuk menemukan apa yang dibutuhkan pengguna, Informasi di website belum di atur dengan baik, website belum menjawab pertanyaan dalam waktu yang tepat, website belum memungkinkan pengguna untuk mengaksesnya dengan cepat. Dengan demikian, penelitian ini bertujuan untuk menganalisis persepsi atau sudut pandang pengguna yang melihat situs web BPS Kota Pekanbaru. Penelitian ini menggunakan metode E-S-Qual dengan 4 dimensi, yaitu Efficiency, Fulfillment, System Availability, and Privacy dan 23 items. Hasil penelitian menunjukkan bahwa dua variabel hipotesis berpengaruh; variabel privasi memiliki nilai T-statistic 2,027, dan variabel System Availability dengan nilai T-statistic 5,099 dimana kedua variabel tersebut nilai T-Statistic diatas nilai T-tabel > 1.96. Hal ini memberikan pengaruh positif dan signifikan kepuasan pengguna terhadap website BPS Kota Pekanbaru dalam menjaga privacy dan keberlangsungan akses pengguna website.
RIAU PROVINCE TOURISM WEBSITE IMPROVEMENT PROGRAM USING E-GOVQUAL AND IMPORTANCE PERFORMANCE ANALYSIS METHODS Ichsan Ahmad Gunawan; Muhammad Jazman; Tengku Khairil Ahsyar; M. Afdal
Jurnal Teknik Informatika (Jutif) Vol. 4 No. 5 (2023): JUTIF Volume 4, Number 5, October 2023
Publisher : Informatika, Universitas Jenderal Soedirman

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52436/1.jutif.2023.4.5.922

Abstract

The Riau Province Tourism Office implements E-Government by building a website as a media public relations. This website is used to provide information on tourist destinations, facilities and news about Riau Province. Previously this website had never been evaluated so that the community's assessment of the quality of the Riau Province Tourism service site was unknown. For this reason, this study aims to analyze the service quality of the Riau Province Tourism Office website based on the perception or point of view of its users, in this case especially the people of Riau Province using the Electronic Government Quality (E-GovQual) and Importance Performance Analysis (IPA) methods. To assess the service quality of the Riau Province Tourism Office website using 6 dimensions and 28 E-GovQual attributes. The results of this study show that the total value of the performance score is Likert 3 (good) which is 3.30, the value of importance is 3.27, and the gap between performance and importance is 0.002 or > 0. The results of this study indicate that service performance has met the interests user. Thus the overall performance of the Riau Province Tourism Office website service is good and has fulfilled the interests of users. Furthermore, from the results of the IPA analysis, 7 attributes (EU1, TR1, FIE2, EU2, TR3, CS2, CAI3) are obtained with top priority and 5 attributes (EU3, FIE1, RB3, CA12, TR2) that need to be improved.
Co-Authors Abd Rahman Abu Bakar Adillah, Suci Nur Afani, Dinda Afdal Muhammad Efendi Afifah, Tiara Afrah Afilla, Dini Akhiril Anwar Harahap Al-Qadr, Nola Ardelia Alriwanda, A Ananda, Dhea Andri Hairiyadi Andy Muhammad Yusuf Riva Andy Randi Anggi Widya Atma Nugraha Angraini Angraini Angraini Annisa Salsabila Anofrizen Anofrizen Ardiansyah Ardiansyah Arif Marsal Arif Marsal Arif Marsal Arifin, Hanifan Ariyansir, Sigit Asri Jakawendra Atha Kurniawan Aulia, Rian Ayulya, Agisti Mutiara Citra Annisa Dermawan, Tri Dinda Afani Efilda Eki Saputra Eki Saputra Eki Saputra Eki Saputra Eki Saputra Eki Saputra Eki, Eki Saputra Fachrurozi Febi Nur Salisah Febriansyah, Yudhi Fitratul Aini Fitriani Mutakkin Fitriani Muttakin Fitriani Muttakin Hamzah, Muhammad Lutfi Hamzah, Muhammad Luthfi Harmaniola, Elsa Hasdi Radiles Ichsan Ahmad Gunawan Idria Maita Ilhammi, Windy Tri Indriani, Monalisa Inggih Permana Iqrom, Muhammad Irfan Faruqi, Nouval irvan, muhamad irvandra Ivan Alfikri jazman, muhamad Jazman Jazman, Muhammad Kusuma, Muhammad Wira Ade M Afdal M Afdal M. Afdal M. Afdal M. Afdal Maisarah Assa'diyah Maulana, Rizki Azli MaySarah, M Medyantiwi Rahmawita Medyantiwi Rahmawita Munzir Megawati Megawati Megawati - Megawati Megawati Megawati Megawati Megawati Megawati Megawati S.Kom., MT Megawati, M Mona Fronita Mona Fronita, Mona Mufti Mufti Muhammad Jazman Muhammad Lutfhi Hamzah Muhammad Lutfhi Hamzah Muhammad Luthfi Hamzah Muhammad Luthfi Hamzah Muhammad Naufal, Muhammad Muttakin, Fitriani Nabila Putri Nasution, Annio Indah Lestari Nazhifatunnisa, Nazhifatunnisa Nesdi Evrilyan Rozanda Ningsih, Widiah Nola Ardelia Al-Qadr Nora Ferwati Novianti, Elzy Novita Sari Nur Arifin Nurhadi, Muhammad nurhaliza azzini Nurmaini Dalimunthe, S.kom., M.Kes Nurrahma, Intan Oktoriani, Della Permata, Nur Fitria Mita Praniffa, Anisya Caty Pratama, Pangeran Fadillah Rahayu, Dwi Sri Rahmad Fauzi Rahmad Kurniawan Rahmah Khairani Rahmawita, Medyantiwi Raihan Alfarisy Raihan, Muhammad Rama, M Bryant Rama Ajalal Renaldi, Rengga Revansa, Muhammad Dio Rice Novita Rice Novita Rice Novita Rice Novita Riska Ayuni Rizki Aulia Putra romia romia romia Roni Ameldi Sabilla Yeni Sabrina Aisyah Sakdiah, Gewik Siregar, Syafril Siti Monalisa Siti Monalisa Subakja, Triyawan Bagus Sulthan Habib Syaifullah Syaifullah Syaifullah SE., M.Sc Syaifullah Syaifullah Syaifullah Syaifullah Syaifullah Syaifullah Syaifullah Syaifullah Syaifullah Syaifullah Syaifullah Syaifullah Tio Doli Raharjo Trisya, Cintia Putri Ulfa Fadilla Umi Riyani Winanda, Salsa Wuri Ratu Amnan Zarnelly Zarnelly Zarnelly Zarnelly Zarnelly Zarnelly Zarnelly Zarnelly