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All Journal Proceedings of Annual International Conference Syiah Kuala University - Social Sciences Chapter Jurnal Keuangan dan Perbankan JAM : Jurnal Aplikasi Manajemen Journal of Accounting and Investment EKOMBIS REVIEW: Jurnal Ilmiah Ekonomi dan Bisnis MIX : Jurnal Ilmiah Manajemen Ekspektra: Jurnal Bisnis & Manajemen MBR (Management and Business Review) Journal of Economic, Bussines and Accounting (COSTING) Dinamisia: Jurnal Pengabdian Kepada Masyarakat Jurnal Abadimas Adi Buana Media Mahardhika Jurnal Entrepreneur dan Entrepreneurship (JEE) International Journal of Economics, Business and Accounting Research (IJEBAR) Business Management Journal Program Studi Manajemen Review of Management and Entrepreneurship Jurnal Leverage, Engagement, Empowerment of Community (LeECOM) WIDYA MANAJEMEN Jurnal Performa: Jurnal Manajemen dan Start-up Bisnis Jurnal Ilmiah Manajemen Kesatuan Madaniya BIP'S : Jurnal Bisnis Perspektif Jurnal Kreativitas dan Inovasi (Jurnal Kreanova) Inkubis: Jurnal Ekonomi dan Bisnis Jurnal Pendidikan Indonesia (Japendi) Journal of Business, Social and Technology PERMANA : Jurnal Perpajakan, Manajemen, dan Akuntansi Journal Community Service Consortium Jurnal Multidisiplin Sahombu Journal of Economics and Management Scienties Seroja Husada: Jurnal Kesehatan Masyarakat International Journal of Review Management Business and Entrepreneurship (RMBE)
Tommy C. Efrata
Universitas Ciputra Surabaya
Religion Arts Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Dentistry Economics, Econometrics & Finance Education Energy Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Medicine & Pharmacology Nursing Public Health Social Sciences Veterinary Other

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Driving Performance Through Intellectual Capital: A Moderated-Mediation Examination of Leadership and Training Under Policy Turbulence Patrick Marcos Lech Walesa Nababan; Danardana Murwani; Tommy Christian Efrata
Jurnal Ilmiah Manajemen Kesatuan Vol. 13 No. 6 (2025): JIMKES Edisi November 2025
Publisher : LPPM Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jimkes.v13i6.4146

Abstract

In Indonesian government organizations, complex relationships exist between leadership, training, intellectual capital, performance, moderated by policy turbulence. This study investigates the complex relationships between leadership style, training and development, intellectual capital, and organizational performance in Indonesian government organizations, examining the moderating role of policy turbulence. Using a cross-sectional survey design, data were collected from 328 Indonesian government organizations through stratified random sampling across geographic regions, organizational sizes, and policy environments. The research employed Partial Least Squares Structural Equation Modeling (PLS-SEM) to test hypothesized relationships. Results reveal that intellectual capital serves as a critical mediating mechanism between organizational investments and performance outcomes. Training and development emerge as the strongest predictors of intellectual capital formation, while leadership style demonstrates a limited impact on intellectual capital development. Most significantly, policy turbulence positively moderates the intellectual capital-performance relationship, contradicting conventional wisdom about environmental uncertainty’s negative effects. The findings suggest that policy instability enhances rather than diminishes the strategic value of knowledge assets. Organizations with strong intellectual capital are better positioned to leverage uncertain policy environments for enhanced performance through improved adaptability and strategic flexibility.
Entrepreneurship and ESG Convergence: Improving Business Performance in Emerging Markets Martinus Calvin Saputra; Christian Herdinata; Damelina Basauli Tambunan; David Sukardi Kodrat; Tommy Christian Efrata
MIX: JURNAL ILMIAH MANAJEMEN Vol. 16 No. 1 (2026): MIX : Jurnal Ilmiah Manajemen
Publisher : Universitas Mercu Buana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22441/jurnal_mix.2026.v16i1.007

Abstract

Objectives: This study aims to examine the relationship between entrepreneurial orientation (EO), environmental, social and governance (ESG), and corporate business performance (CBP) in multinational companies operating in Indonesia.Methodology: The research method used is quantitative. This data was obtained from 50 managers who completed the survey through Google Forms. The collected data is analyzed using PLS to verify the relationships between variables.Findings: Results show that EO and ESG investments increase GST positively and significantly. In addition, ESG investments can also act as intermediaries that reinforce the positive effects of executive orders on GST.Conclusion: This study shows that multinational companies in developing countries increase profits while supporting sustainability goals. This can be achieved by aligning the company's innovation strategy with ESG principles. Businesses must not only have profits but also the ability to create sustainable long-term growth. In addition, the results of this study can also serve as practical guidance for business leaders and policymakers in encouraging sustainable development and strengthening entrepreneurship.
Perancangan Inovasi Operasional Menggunakan Pendekatan Blue Ocean Strategy pada Gado Gado Arjuna Pak Satumin Ibrahnovan Suly Trizky Darma; Tommy Christian Efrata
Jurnal Pendidikan Indonesia Vol. 6 No. 1 (2025): Jurnal Pendidikan Indonesia (Japendi)
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/japendi.v6i1.7180

Abstract

Pengelolahan operasional sangat dibutuhkan mengingat persaingan semakin ketat dan pemilik restoran dituntut untuk adaptif. Tidak terkecuali pada industri makanan tradisional atau makanan khas daerah. Restoran menghadapi kesulitan karena harus merespon perubahan permintaan pelanggan, strategi pemasaran dan penjualan. Mengingat perkembangan di industri ini cukup pesat, banyaknya merek-merek baru yang bermunculan yang lebih maju dan kompetitif. Hal ini menunjukkan bahwa diperlukan adanya suatu pengembangan strategis yang bermanfaat untuk mengakselerasi potensi kuliner khas yang dimiliki di kota Surabaya. Objek penelitian ini adalah Gado Gado Arjuna Pak Satumin yang sudah berdiri sejak 1960 yang memiliki nilai historikal yang cukup baik, namun belum memiliki sistem yang strategis pada operasional. Karena itu diperlukan adanya suatu strategi yang dapat digunakan sebagai acuan dari operasinal yang berupa Blue Ocean Strategy. Penelitian ini menggunakan pendekatan kualitatif dengan triangulasi sumber data, jumlah informan sebanyak 5 orang diwakili oleh ekspert dibidang food and beverage. Blue Ocean Strategy terdiri dari SWOT analisis, strategi canvas, ERRC, BOS yang berfokus pada value creation yang dimiliki oleh Gado Gado Arjuna Pak Satumin. Hasil dari penelitian ini berupa Blue Ocean Strategy diimpementasikan di Value Proposition pada Business Model Canvas Gado Gado Arjuna Pak Satumin
The Effect of Interactivity and Visual Appeal on Impulse Buying of Fashion Products in TikTok Live Streaming: The Mediating Role of Perceived Usefulness and Perceived Enjoyment Joya Damara Priyandarini; Tommy Christian Efrata
EKOMBIS REVIEW: Jurnal Ilmiah Ekonomi dan Bisnis Vol 14 No 3 (2026): Juli
Publisher : UNIVED Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37676/ekombis.v14i3.10585

Abstract

The rapid growth of live commerce in Indonesia has significantly transformed consumers’ online shopping behavior, particularly through TikTok Live. This study aims to examine the effect of interactivity and visual appeal on impulse buying of fashion products in TikTok live streaming, with perceived usefulness and perceived enjoyment serving as mediating variables. This research employs a quantitative approach using a survey method involving 200 respondents who have previously purchased fashion products through TikTok Live. Data were analyzed using Structural Equation Modeling based on Partial Least Squares (SEM-PLS) with the assistance of SmartPLS software. The results indicate that interactivity and visual appeal have a positive and significant effect on perceived usefulness and perceived enjoyment. Furthermore, perceived usefulness and perceived enjoyment are found to have a positive and significant influence on impulse buying. Mediation analysis reveals that perceived usefulness and perceived enjoyment partially mediate the relationship between interactivity, visual appeal, and impulse buying. These findings emphasize the strategic importance of interactive features and visual presentation in live streaming in shaping consumers’ cognitive and emotional experiences that ultimately stimulate impulsive purchasing behavior.
The Effect Of Perceived Social Value On The Competitiveness Of Stanley Tumbler Products In Indonesia:The Mediating Role Of Brand Trust And Brand Reputation Rahman Maulana; Tommy Christian Efrata
EKOMBIS REVIEW: Jurnal Ilmiah Ekonomi dan Bisnis Vol 14 No 3 (2026): Juli
Publisher : UNIVED Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37676/ekombis.v14i3.10586

Abstract

The development of lifestyle-oriented consumption and social values has driven significant changes in consumer behavior toward premium products. Stanley Tumbler has emerged as a symbol of social consumption that is perceived not only in terms of functional attributes but also through social value, brand trust, and brand reputation. This study aims to examine the effect of perceived social value on the competitiveness of Stanley Tumbler products in Indonesia, with brand trust and brand reputation serving as mediating variables. This study adopts a quantitative approach using a survey method conducted among consumers of Stanley Tumbler products in Indonesia. Data were analyzed using Partial Least Squares–Structural Equation Modeling (PLS-SEM). The results indicate that perceived social value has a positive and significant effect on brand trust and brand reputation. Furthermore, brand trust and brand reputation are found to have a positive and significant influence on product competitiveness. Mediation analysis reveals that brand trust and brand reputation significantly mediate the relationship between perceived social value and product competitiveness. These findings emphasize the importance of social value and brand perceptions as key sources of sustainable competitive advantage in the premium lifestyle product market.
The Mediating Role of Work Motivation in the Effects of Transformational Leadership, Reward System, and Work-Life Balance on Generation Z Employee Performance in Surabaya, Indonesia Shafa Tasya Salsabila; Tommy Christian Efrata
EKOMBIS REVIEW: Jurnal Ilmiah Ekonomi dan Bisnis Vol 14 No 3 (2026): Juli
Publisher : UNIVED Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37676/ekombis.v14i3.10632

Abstract

This study analyzes the effect of Transformational Leadership, Reward System, and Work-Life Balance on Employee Performance with Work Motivation as a mediating variable among Generation Z employees in Surabaya. Using a quantitative approach with cross-sectional design, data were collected from 200 respondents through Likert scale questionnaires and analyzed using SEM-PLS. Results showed that all three variables positively and significantly affect Work Motivation and Employee Performance, both directly and indirectly. Work Motivation acts as a partial mediator, explaining 62% of variance in employee performance. The structural model demonstrated substantial predictive power with R² of 62.2% for work motivation and 62.0% for employee performance. This study strengthens Self-Determination Theory in Indonesia's emerging market context and provides practical guidance for HR practitioners in designing transformational leadership strategies, adaptive reward systems, and work-life balance policies for Generation Z.
Implementasi Blue Ocean Strategy untuk Menciptakan Value Innovation di Elmaskin Aesthetic and Anti-Aging Clinic Mochammad Atiq Kurniawan; Eric Harianto; David Sukardi; Tommy C. Efrata
Journal of Economics and Management Scienties Volume 8 No. 4, September 2026 (Accepted)
Publisher : SAFE-Network

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37034/jems.v8i4.541

Abstract

The aesthetic clinic industry in Surabaya is characterized by intense competition, homogeneous treatment offerings, price-driven promotions, and growing customer expectations for transparent and personalized services. This study aimed to design and implement an innovation strategy grounded in Blue Ocean Strategy to create value innovation at Elmaskin Aesthetic & Anti-Aging Clinic. A descriptive qualitative approach with a project-based research design was employed. Data were collected through in-depth interviews, observations, and document analysis involving ten informants selected through purposive sampling, including representatives of management, doctors, nurses, customers, competitors, and aesthetic clinic industry expert. The data were analyzed using SWOT Analysis, Key Success Factors, Strategy Canvas, Four Actions Framework, and Six Paths Framework. The study developed the Elmaskin Transparent & Personalized Beauty Journey, which transforms conventional treatment transactions into a transparent, personalized, educational, and continuous care journey. The concept was operationalized through eight integrated strategies: brand positioning, personalized programs, treatment development, membership optimization, customer relationship management, information transparency, omnichannel marketing, and digitalization of forms. Initial implementation increased customer satisfaction from 82.2% to 94.3%, average returning-patient visits by 11.5%, and the number of new patients by 8.2%. Revenue in May 2026 was also 5.6% higher than the pre-implementation average. These findings suggest that information transparency, service personalization, and continuity across the customer journey can create a differentiated value curve in the aesthetic clinic industry.
Internal Service Quality of the Purchasing Department: Its Relationship with Internal Customer Satisfaction, Performance, and the Moderating Role of Organizational Culture Putri Handayani Sirait; Tommy C. Efrata; Damelina Basauli Tambunan
Journal of Business, Social and Technology Vol. 7 No. 3 (2026): Journal of Business, Social and Technology
Publisher : Politeknik Siber Cerdika Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59261/jbt.v7i3.686

Abstract

Background: In the context of the animal feed manufacturing industry in Indonesia, the purchasing function plays a strategic role in providing operational raw materials; however, its performance evaluation often overlooks internal service aspects. Objective: This study aims to analyze the influence of the purchasing department’s internal service quality on internal customer satisfaction and performance, with organizational culture serving as a moderating variable. Methods: A quantitative survey-based approach was employed, involving 175 internal customers from the Production, Quality Control, Finance, Marketing, and Warehouse departments of an Indonesian animal feed manufacturing company. Respondents were selected using purposive sampling. Data were collected through a structured questionnaire based on SERVQUAL dimensions and analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM) with SmartPLS 4 to examine direct, mediating, and moderating relationships. Results: The results demonstrate that the purchasing department’s internal service quality has a positive and significant effect on internal customer satisfaction (β = 0.903, p < 0.001) and internal customer performance (β = 0.252, p = 0.017). Internal customer satisfaction significantly mediates the relationship between the purchasing department’s internal service quality and internal customer performance (β = 0.517, p < 0.001). However, organizational culture does not moderate the relationships between internal service quality and satisfaction (β = −0.036, p = 0.174) or performance (β = −0.027, p = 0.182). Conclusion: This study extends SERVQUAL to the internal purchasing function in Indonesian manufacturing and shows that internal customer satisfaction fully mediates the relationship between service quality and performance. Managers should monitor internal service quality and strengthen purchasing staff's interpersonal skills to improve cross-functional performance.
Co-Authors Alexander, Kevin Martin Auditia Setiobudi Bambang Sugiyono Agus Purwono Bartle, James Buon, Josia Pranata Carolus Calvin Yorisco Putra Pratama Chalidana, Moehamad Yunus Christian Herdinata Christian, Timotius Christiani, Natalia Christina Christina Christina Christina Whidya Utami Damelina B. Tambunan Danardana Murwani David Sukardi David Sukardi Kodrat Denny Bernardus Dewi, Shinta K. Dimas Bagus Prakoso Djojokusumo, Jonathan Kevin Effendy, Junko A. Endi Sarwoko Eric Harianto Faiza Husnayeni Nahar Faradiba, Dimarta Julkha Febry, Timotius Gerrits, Anathasia Gracia Grace Citra Dewi Hartono Subagio Hengky, Alexander Wahyudi Ibrahnovan Suly Trizky Darma Inke Rentandatu Jefferson Jessica Fiona Kimberly Joya Damara Priyandarini Kimberly, Jessica Fiona Krismi Budi Sienatra Kristanti, Lili Kusworo, Rian Hadi Laij Victor Effendi Laurent, Ellisa Lenny Gunawan Liestya Padmawidjaja Liliana Dewi Lisnawati Mantero Maichal Maichal Marlina, Maria A. E. Martinus Calvin Saputra Mi’roj, Gigih Armahedi Mochammad Atiq Kurniawan Monika Teguh Murpin Josua Sembiring Nathasya, Sri Ni Kadek Yuni Widiasari Patrick Marcos Lech Walesa Nababan Prakoso, Dimas Bagus Pujinata, Helena Keshya Riconga Purwono, Bambang Sugiyono Agus Putri Handayani Sirait Putri Julia Alexandra Surya Radianto, Wirawan E. D Rahman Maulana Reni Fitriani Rismawati, Rismawati Sitepu Rizqi, Osama Salim, Ika Raharja Sanjaya, Kevins Nagata Shafa Tasya Salsabila Soetandio, Linda Laurensia Soetedja, Venny Sonata Christian Stevanus Christian Anggrianto Suci Mulia Aristiana Sugijanto, Antonius William Sutanto, J. E. Tandijo, Miguel Mario Leon Teofilus Teofilus Thomas Stefanus Kaihatu Tjakranegara, Claudia Tjokro, Hadi Wijaya Wahyudi Henky Soeparto Wijaya, Alim Wijaya, Antoni Yohan Wijono, Frederick Dewantara William Santoso Wirawan ED Radianto Yulianah Yulianah Z, Thomy Al Jabbari