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All Journal Jurnal Perangkat Lunak Jurnal Riset Sistem Informasi dan Teknologi Informasi (JURSISTEKNI) Instal : Jurnal Komputer Jurnal Kolaboratif Sains Jurnal Teknik Informatika Journal of Social And Economics Research Journal of Scientech Research and Development Journal Of Informatics And Busisnes Gudang Jurnal Multidisiplin Ilmu Indonesian Journal of Science, Technology, and Humanities MERDEKA: Jurnal Ilmiah Multidisiplin Jurnal Riset Teknik Komputer Jurnal Riset Sistem Informasi journal of social and economic research PESHUM Menulis: Jurnal Penelitian Nusantara
Fenny Purwani
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Religion Aerospace Engineering Agriculture, Biological Sciences & Forestry Arts Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Environmental Science Health Professions Industrial & Manufacturing Engineering Law, Crime, Criminology & Criminal Justice Mathematics Medicine & Pharmacology Nursing Public Health Social Sciences Other

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PENERAPAN MODEL RACI DALAM PENANGANAN MASALAH  LAYANAN TEKNOLOGI INFORMASI PADA APLIKASI GRAMEDIA DIGITAL Fenny Purwani; Erin Aryanti; Resa Ayu Sari; Koiriah Maula Nanda; Dina Olyvia
Jurnal Riset Teknik Komputer Vol. 2 No. 2 (2025): Juni : Jurnal Riset Teknik Komputer (JURTIKOM)
Publisher : CV. Denasya Smart Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69714/dxxg9771

Abstract

Gramedia Digital is a platform that provides electronic book services widely used by the Indonesian public. However, in its operation, users often encounter issues such as frequent application crashes, slow content access, and unresponsive checkout processes. These problems indicate inefficiencies in handling information technology (IT) service incidents. This study aims to apply the RACI model (Responsible, Accountable, Consulted, Informed) to map out the roles and responsibilities of each party involved in the IT service issue resolution process in the Gramedia Digital application. The research method used is descriptive qualitative with a case study approach. The analysis shows that the implementation of the RACI model can clarify task distribution among teams, reduce work duplication, and improve the effectiveness of incident handling. These findings provide recommendations to strengthen the IT service management structure at Gramedia Digital, particularly in the aspect of responding to service disruptions.
IMPLEMENTASI CLOUD COMPUTING BERBASIS GOOGLE CLOUD UNTUK MENINGKATKAN KEBERLANJUTAN BISNIS DENGAN METODE AGILE Muhammad Prasetyo; Raisa Humaida; Safitri; Fenny Purwani
Journal of Social and Economics Research Vol 6 No 2 (2024): JSER, December 2024
Publisher : Ikatan Dosen Menulis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54783/jser.v6i2.666

Abstract

Artikel ini membahas penggunaan teknologi Cloud Computing dalam mendukung keberlanjutan bisnis melalui pendekatan Agile serta tinjauan literatur. Cloud Computing menawarkan fleksibilitas, skalabilitas, dan efisiensi biaya yang berperan dalam meningkatkan daya saing bisnis. Penelitian ini berfokus pada platform Google Cloud, khususnya terkait dengan proses deployment, provisioning, dan pengelolaan infrastruktur data menggunakan Google Cloud SQL. Hasil penelitian menunjukkan bahwa penerapan Cloud Computing dapat meningkatkan efisiensi operasional dan fleksibilitas perusahaan, memungkinkan mereka merespons perubahan pasar dengan cepat. Artikel ini juga mengungkap tantangan yang dihadapi, seperti risiko keamanan data dan ketergantungan pada konektivitas internet. Pendekatan Agile memungkinkan implementasi yang lebih adaptif dan iteratif, mendukung kebutuhan bisnis yang terus berubah sepanjang proses pengembangan.
Analisis Infrastruktur Teknologi Informasi pada PT Dexa Medica Palembang Muhammad Rizki Apriyansyah; Fenny Purwani; Siti Aulia Zuriati; Putri Delarani Azzahra; Muhammad Alfaiz Ilham
MERDEKA : Jurnal Ilmiah Multidisiplin Vol. 2 No. 5 (2025): Juni
Publisher : PT PUBLIKASI INSPIRASI INDONESIA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62017/merdeka.v2i5.4617

Abstract

Sebagai bagian dari perusahaan farmasi nasional, PT Dexa Medica Palembang sangat bergantung pada Teknologi Informasi (TI) untuk dukungan operasional dan pengembangan bisnis. Penelitian ini bertujuan untuk menilai kondisi terkini dari infrastruktur TI dan merumuskan strategi pengembangannya agar sejalan dengan arah bisnis perusahaan. Penelitian ini berdasarkan pendekatan Ward & Peppard, yang mencakup analisis lingkungan bisnis dan sistem informasi/TI. Hasil studi menunjukkan bahwa infrastruktur TI dalam kondisi cukup stabil tetapi terus menghadapi masalah dengan integrasi sistem, keamanan data, dan pemantauan kinerja sistem. Rekomendasi yang paling penting termasuk mengembangkan rencana komprehensif untuk pengembangan TI jangka menengah dan panjang, meningkatkan tingkat keterampilan personel TI, dan mengadopsi teknologi yang berfokus pada keamanan dan kinerja tinggi.
INFRASTRUKTUR TEKNOLOGI INFORMASI PADA GERAI ALFAMART SUKARAMI PALEMBANG Fenny Purwani; Erin Aryanti; Faza Intaniansyah; Dina Olyvia; Almahira Mutia Zakia
Jurnal Riset Sistem Informasi Vol. 2 No. 2 (2025): April : Jurnal Riset Sistem Informasi
Publisher : CV. Denasya Smart Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69714/dfhd9j31

Abstract

This study aims to analyze the implementation of information technology infrastructure at the Alfamart Sukarami Palembang branch, identify the main components of IT infrastructure used, and describe the challenges and obstacles faced in its management. Utilizing a descriptive qualitative research method, data were collected through direct observation at the store and secondary data analysis from various reliable sources. The results indicate that Alfamart has implemented an integrated IT infrastructure, including hardware (cash registers, barcode scanners), software (internal retail systems), communication networks (VPN, intranet), data centers, information security systems, and cloud computing technology. This infrastructure supports operational efficiency, transaction service speed, and data management accuracy. Based on SWOT analysis, Alfamart possesses strengths in providing facilities and customer-friendly services, but faces challenges such as intense competition and obstacles in goods distribution. This study recommends enhancing IT infrastructure, employee training, increased promotion, regular system evaluation, and maximizing the use of cloud technology to improve Alfamart’s competitiveness in the modern retail industry.
OBSERVASI DAN ANALISIS INFRASTRUKTUR TEKNOLOGI INFORMASI (ITI)PT DIGITAL NUSANTARA Fenny Purwani; Rendy Febriyana; Tiara Meftahul Jannah; Duwi Febyanti; Ilmiah Tanjung
Jurnal Riset Sistem Informasi Vol. 2 No. 2 (2025): April : Jurnal Riset Sistem Informasi
Publisher : CV. Denasya Smart Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69714/9s3hs433

Abstract

Information Technology Infrastructure (ITI) plays a pivotal role in supporting operational excellence and digital transformation in modern enterprises. PT Digital Nusantara, a technology-driven company, has implemented various IT systems to optimize productivity, operational efficiency, and business competitiveness. This study aims to evaluate the IT infrastructure of PT Digital Nusantara through direct observation of physical facilities, software systems, network architecture, data security protocols, and IT human resources management. The findings reveal that while the company has developed a solid technological foundation, it still faces strategic challenges such as scalability limitations, insufficient system integration across departments, and the need to comply with international information security standards. This article suggests reinforcing cloud-based infrastructure, developing a long-term IT roadmap, and improving IT personnel capabilities through structured digital competency training.
MANAJEMEN LAYANAN TEKNOLOGI INFORMASI PADA PT PARAGON TECHNOLOGY AND INNOVATION Fenny Purwani; Rendy Febriyana; Tiara Meftahul Jannah; Duwi Febyanti; Cica serioktawa; Marlingga Marlingga
Jurnal Riset Sistem Informasi Vol. 2 No. 2 (2025): April : Jurnal Riset Sistem Informasi
Publisher : CV. Denasya Smart Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69714/f83h6950

Abstract

This study aims to examine the implementation of IT service management based on the ITIL framework at PT Paragon Technology and Innovation, a prominent Indonesian cosmetics company leveraging information technology across its operations. A case study method was employed to describe the actual application of IT infrastructure, the IT service lifecycle, and role distribution through the RACI model. The findings reveal that PT Paragon has adopted most ITIL processes, particularly in incident management, system testing, and cloud-based infrastructure monitoring. The RACI model has been effectively utilized to define responsibilities across departments. This study recommends enhancing information security systems and fully adopting the Continual Service Improvement (CSI) framework.
INFRASTRUKTUR TEKNOLOGI INFORMASI (ITI) PADA PERUSAHAAN E-COMMERCE TOKOPEDIA Fenny Purwani; Muhammad Rifky Andreawan; Muhammad Indra Irillah; Muhammad Farhan; Rama Antonius
Jurnal Riset Sistem Informasi Vol. 2 No. 2 (2025): April : Jurnal Riset Sistem Informasi
Publisher : CV. Denasya Smart Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69714/gk0jxv85

Abstract

This study aims to observe and analyze the information technology infrastructure (ITI) utilized by the e-commerce company Tokopedia, in order to understand the role of ITI in supporting operations and business development in the digital era. The research method employed includes literature review and indirect observation through the analysis of secondary data sources, such as articles, company reports, and online publications related to Tokopedia's technology systems. The analysis focuses on hardware, software, networks, data, and human resources components within the ITI system. The results indicate that Tokopedia possesses a robust ITI, based on cloud computing and microservices architecture, which supports scalability, security, and operational efficiency. The implementation of technologies such as big data, artificial intelligence, and API integration are key to enhancing user experience and internal effectiveness. The study concludes that Tokopedia's success in delivering reliable e-commerce services largely depends on its adaptive and integrated IT infrastructure, as well as continuous investment in technology development and human capital. This research highlights the strategic importance of ITI in enhancing competitiveness and innovation in the e-commerce industry.
Perancangan Sistem Informasi Pemesanan Tiket Kereta Api Layanan Lokal Palembang Raya Berbasis Aplikasi KAI Access (Studi Kasus Pada PT KAI) Nabila Miftha Huljanah; Fenny Purwani; Kristin Kristin; Apriani Apriani; Nindy Tri Buana
Jurnal Riset Sistem Informasi Vol. 2 No. 2 (2025): April : Jurnal Riset Sistem Informasi
Publisher : CV. Denasya Smart Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69714/xjha4026

Abstract

 In this era of technology, to handle several obstacles in conventional ticket ordering such as long queues at the station, limited time owned by consumers, the process of delivering information about ticket prices for the day of departure or previous dates that cannot be processed, PT Kereta Api Indonesia (KAI) provides a solution through the KAI Access application which will facilitate ticket ordering, fast transaction process, reduce operational costs when ordering tickets, delivery of information about schedules and ticket prices that can be accessed quickly. By downloading the KAI Access application, the counter feels like it is in your hand, like the slogan buying tickets is as easy as updating status is one of PT. KAI's campaigns in the program buying tickets is easy.
Analisis Manajemen Layanan Teknologi Informasi dalam Proses Pemesanan Produk melalui Aplikasi Klik Indomaret pada PT Indomarco Prismatama Fenny Purwani; Nabila Miftha Huljanah; Kristin Kristin; Apriani Apriani; Dini Hermiyani
Jurnal Riset Sistem Informasi Vol. 2 No. 2 (2025): April : Jurnal Riset Sistem Informasi
Publisher : CV. Denasya Smart Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69714/3jq00d25

Abstract

This study aims to analyze information technology service management (IT Service Management) in the product ordering process through the Klik Indomaret application developed by PT Indomarco Prismatama. As consumer demand for fast and efficient online shopping services increases, the company is required to provide a reliable, responsive, and user-friendly IT service system. This research employs a qualitative approach, using data collection techniques such as interviews, observations, and document analysis. The analysis is based on the ITIL (Information Technology Infrastructure Library) framework to evaluate the effectiveness of service management in supporting core business processes. The findings indicate that although the Klik Indomaret application has positively contributed to streamlining the ordering process and improving customer satisfaction, several challenges remain, such as delays in stock data updates, system disruptions, and limited integration among IT services. Recommendations include enhancing system monitoring, optimizing the service desk, and strengthening incident management strategies. These findings are expected to serve as a foundation for the future development of more robust IT services.
Analisis Manajemen Layanan Teknologi Informasi pada Hotel Aston Palembang Menggunakan Framework ITIL Putri Maharani; Suhartini Yulianti; Siti Aulia Zuriati; Dempi Ariska; Claria Dwi Saputri; Fenny Purwani
JEKIN - Jurnal Teknik Informatika Vol. 5 No. 2 (2025)
Publisher : Yayasan Rahmatan Fidunya Wal Akhirah

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58794/jekin.v5i2.1399

Abstract

Pesatnya perkembangan teknologi informasi menuntut sektor perhotelan untuk mengelola layanan TI secara efektif guna menunjang operasional bisnis dan meningkatkan kualitas layanan. Penelitian ini menganalisis manajemen layanan TI di Hotel Aston Palembang dengan menggunakan kerangka kerja ITIL V3, khususnya pada domain Service Operation. Penelitian ini menggunakan pendekatan kualitatif deskriptif dengan strategi studi kasus, melalui wawancara semi-terstruktur, observasi partisipatif, dan analisis dokumen internal. Hasil penelitian menunjukkan bahwa hotel telah menerapkan proses manajemen insiden dan permintaan layanan, namun masih dilakukan secara manual dan belum terdokumentasi secara formal. Rata-rata terjadi 8–10 insiden per bulan dengan waktu penyelesaian 1–2 hari. Selain itu, belum tersedia dokumentasi SLA, sistem ticketing digital, maupun proses change management yang terstruktur. Hanya domain Service Operation yang berjalan relatif baik; domain lain masih perlu pengembangan. Penelitian ini memberikan kontribusi baru karena studi berbasis ITIL di sektor perhotelan masih terbatas. Rekomendasi diberikan untuk meningkatkan efisiensi dan kesinambungan layanan melalui dokumentasi formal dan perencanaan strategis sesuai praktik terbaik ITIL.
Co-Authors Adhis Shifa Aulia Alisa Almadira Almahira Mutia Zakia Almahira Muti’a Zakia Apriani Apriani Cica Serioktawa Claria Dwi Saputri Defri Henzen Heriawan Dempi Ariska Dimis Agustian Dina Olyvia Dini Hermiyani Duwi Febyanti Dzurriya Alkarimah Elda Fitriani Elvisa Dwian Emilia Endrika Syahrani Erdi Gunawan Putra Erin Aryanti fatikah aulia farhah Fatimah Azzahra Faza Intaniansyah Ferry Kurniawan Hari Matahari Hasti Fatriya Hasti Fatrya Hesyah Mayusdila Hilda Septiani Ilmia Tanjung Ilmiah Tanjung Irfan Dwi Jaya Irmalia Irmalia Irmalia Jeni Astuti Khairul Amin Awari Khoironi Wirananda Kms Muhammad Revaldi Koiriah Maula Nanda Kristin Kristin Kristin Lia Syaputri Lilis Anderwani M Kevin Rizki Pratama M. Abdus Salam M. Ridho Karunia M. Rizki Ramadhan Marlingga Marlingga Marlingga Marlinggi Marlinggi Mesi Kurniawan MIFTAHUL JANNAH Muhamad Faris Hidayat Muhammad Alfaaiz Ilham Muhammad Alfaiz Ilham Muhammad Farhan Muhammad Farhan Al-Muntashir Muhammad Indra Irillah Muhammad Prasetyo Muhammad Rafiq fadillah Muhammad Rifky Andreawan Muhammad Rizki Apriyansyah Mutiara Agustiyyani Nabila Miftha Huljanah Nindy Tri Buana Pandu Wira Buana Putri Delarani Azzahra Putri Maharani Raisa Humaida Raka Ramadhan Rama Antonius Ramdan Eka Saputra Ratih Tarina Utami Putri Rendy Febriayana Rendy Febriyana Resa Ayu Sari Ridho Dermawan Rio Ananda Pratama Rizky Amalia Safitri Safitri Safitri Salya Amiria Yuska Santriyani MY SAPUTRA, Muhammad Aldo Saputra Sari Yuliani Siti Aulia Zuriati Suhartini Yulianti Sundari Melisa Syafira Ramadani Taufik Kurrahman Tiara Meftahul Jannah Yogi Pratama Yora Veronica Ananda Zahra Ramadhani