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Journal : ILKOMNIKA: Journal of Computer Science and Applied Informatics

Business Process Analysis at RSIA Lombok Dua-Dua Pharmacy Using the Deming Cycle Method Kartika, Dhian Satria Yudha; Fitri, Anindo Saka; Purwitasari, Astri; Firlyandita, Marsyanda; Sugiarto, Sugiarto
ILKOMNIKA Vol 7 No 2 (2025): Volume 7, Number 2, August 2025
Publisher : Lembaga Penelitian dan Pengabdian Masyarakat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.28926/ilkomnika.v7i2.772

Abstract

The quality of public service is an important factor that must be considered. This study evaluates the business processes of the RSIA Lombok Dua-Dua Pharmacy using the PDCA (Plan-Do-Check-Act) cycle approach to improve the quality of pharmacy operations. The purpose of this study is to analyze operational processes, identify key constraints, and develop solutions to improve the efficiency and quality of pharmacy services. This study compares several studies related to business process analysis in a service. The comparison results obtained the completeness of the methods used and applied to the case study. The business process of this study is considered more comprehensive than previous studies. Data collection methods include observation, interviews, and documentation. The main problems identified include long waiting times, lack of adequate digital devices, and limited additional facilities. The analysis process uses the Fishbone diagram and the Five Whys method to determine the root cause of the problem. This study provides solutions including the adoption of digital technology systems, workflow optimization, and facility improvements as well as staff training. The evaluation results show opportunities to improve operational efficiency has increased by 85% from the previous 75% and service quality through the implementation of continuous improvement, in terms of time there is an increase in waiting time to 15 minutes from the previous 30 minutes. The PDCA method is able to provide a strong foundation for decision making in developing pharmacy services, to create a better health environment for the community.
Co-Authors 'Uyun, Khurrotul Abadi, Muhammad Maulana Kharyska Abdul Rezha Efrat Najaf Adibah, Istivani Farah Afandi, Mohamad Irwan Agussalim Ain, Rika Nurul Akmal, Faiza Alfiansa, Gastin Amalia Anjani Arifiyanti Amalia Putri, Amalia Ana Wati, Seftin Fitri Anastasia Lidya Maukar Anik Vega Vitianingsih Anita Wulansari Annyndra, Belva Aprilliano Anwar, Naufal Hanggara Putra Apriliani, Salsa Diah Arrasyid, Nizar Maulana Artanti, Karina Dinda Asyrafi, Ahmad Azwin Atmadja, Kandhi Surya Aulia, Ervina Rosa Aziiza, Arizia Aulia Bagastavi, Fakhri Ramadhan Bahri, Elsa Maya Bhisma, Visnhu Arya Cahyono, Najwa Fathiro Candra, Devilia Dwi Damayanti, Natasya Eka Darwansah, Wisnu Mukti Dewi, Faradila Kusuma Dhian Satria Yudha Kartika Diah Hari Suryaningrum Dwiyantie, Dhavina Ocxa Eka Putri, Siti Oktavia Elfaretta, Syifa Saskia Endah Susilowati Fadel A, Andi Muchammad Fahmi, Rohmat Ubaidillah Fanfa, Hawa Shabilla Faridiana, Prihandini Daffa Nur Rizka Fariz Fatzali, Abrila Fiddiyansyah, Rizka Firdaus, Nayli Amirah Firjatullah, Nabilah Sahda Firlyandita, Marsyanda Fitri Ana Wati, Seftin Fitri, Chika Rievania Khairunisa Fitri, Maulidya Firdausy Al Fitriana, Novita Gazani, Hisyam Abiansyah Hadi, Muhammad Nail Hafshoh, Fadiyah Aulia Hanim, Afrida Lailiyah Hardiartama, Rendi Hilaly, Salwa Ghaliyah Ignathia Martha Hendrati Indrawati Yuhertiana Ishalatussilmi, Vina Isnandar, Ahmad Yazid Izaak, Wilma Cordelia Jati, Ahmad Galih Nur Joshua Laoh, Faldo Julian Karin, Ayu Andhini Mutya Kotalima, Rikha Maisya Krismantoro, Putu Gede Ari Kristana, Bangkit Putra Kuslaila, Nur Racana Lumintang, Qolbi Adi Mahardhika, Muhammad Ilyasa Margono, Ferdi Puguh Monica, Nadin Isna Nabila, Achmad Wildan NABILA, SALMA Naibaho, Anna Vita Narendra, Efriza Cahya Nidhi Suryono, Muhammad Nur Rachman Nugroho, Fathoni Adi Nur Halizah, Nur Octaviana, Monica Exsanni Araf Oktafamero, Yomara Pradhistya, Safitri Pranata, Alfiansyah Adi Prasasti Karunia Farista Ananto Prasetya, Alfan Dwi Cahya Pratama, Ghifari Andian Pratiwi, Ayu Lintang Priyanto, Moh. Azzam Puji Pratama, Rakha Yolanda Purwitasari, Astri Putra Anwar, Naufal Hanggara Putra Pratama, Dika Maulana Putra, Agung Brastama Putra, Herlambang Haryo Putra, RM Mohd. Pujangga Kharisma Putra, Robby Alamsyah Satriya Putri, Aisha Nurliana Putri, Dinda Adisty Yudianto Putri, Lintang Aprillia Putro, R. Kokoh H. Rabbani, Alfathur Rachmatika, Putri Andini Rachmawati, Leilani Najma Ragil, Sandi Rahma, Shakila Aulia Rahmaddani, Miftah Ramadhan, Muhammad Satria Ramadhani, Nasywa Zahira Ramdhan, Muhammad Satria Reynata, Ardhito Ricky Firmansyah Rismawati, Sinta Ayu Riyadi, Alya Zahirah Romadhoni, Moh raihan Rosanti, Audrey Septya Safitri, Eristya Maya Sakti, Yudha Perwira Bima Salsabilla, Kharisma Agustya Zahra Sanni, Bella Trinanda Saputra, Agung Andhika Saputra, Moh. Ivan Saputra, Mohammad Rangga Seftin Fitri Ana Wati Setiawan, Muhammad Surya Adhi Shafira, Reihan Rachma Simbolon, Tegar Oktavianto Sucahyati, Diarany Sugiarto S Sukiswo, Helmy Wahyu Sukma, Wahyu Nisfu Melati Sulistiyani, Endang Suryo Widodo Swari, Gading Indra Syahada, Muhammad Rifki Syahputra, Rafi Purwa Tajuk Rizal, Mohammad Hasan Tarangga, Bagas Taufiqurahman, Muhammad Asyam Thoriq Tsabitah, Adinda Wira Zahra Vidianti, Yulita Revica Wahyudinarti, Eka Wardana, Razpa Arya Wardani, Lina Wati, Seftin Fitri Ana Wibowo , Nur Cahyo Wibowo, Nur Cahyo Widodo, Condro Widya Pratiwi Wijaya, Raden Muhammad Syah Arief Atmaja Wijaya, RMS Arief Atmaja Yasmine, Dhivon Auzini Zahran, Afif Ghani Zhafira H. E., Alifiasari Zhafran, Rafi Nuril Zidane, Farras Hafish