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All Journal JNKI (Jurnal Ners dan Kebidanan Indonesia) (Indonesian Journal of Nursing and Midwifery) Jurnal Ilmiah Inovasi J-Dinamika: Jurnal Pengabdian Kepada Masyarakat Aksiologi : Jurnal Pendidikan dan Ilmu Sosial Jurnal Manajemen Agribisnis dan Agroindustri Smart Society: Community Service and Empowerment Journal ASERSI : Jurnal Akuntansi Terapan dan Bisnis Journal of Business Management International Journal of Technology, Food and Agriculture Agrimas : Jurnal Pengabdian Masyarakat Bidang Pertanian
Lia Chairina, Raden Roro
Politeknik Negeri Jember
Agriculture, Biological Sciences & Forestry Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Medicine & Pharmacology Nursing Public Health Social Sciences Other

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Analisis Survei Kepuasan Masyarakat terhadap Pelayanan Publik Bidang Sosial di Kabupaten Jember Setyohadi, Dwi Putro Sarwo; Chairina, Raden Roro Lia; Rachmanita, Risse Entikaria; Riskiawan, Hendra Yufit; Putra, Danag Eka; Firgianto, Refa
Aksiologi : Jurnal Pendidikan dan Ilmu Sosial Vol 3, No.2 (2023) : April
Publisher : Indonesian Journal Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47134/aksiologi.v4i1.139

Abstract

 Public service is the right of every citizen that must be fulfilled because the state is obliged to provide a number of services to fulfill the basic rights of its citizens. One of the efforts to improve the quality of public services as contained in the Law of the Republic of Indonesia Number 25 of 2000 concerning the National Development Program, all government agencies to conduct a survey on the community satisfaction index as a benchmark for assessing the level of service quality and the success of service delivery that has been implemented. done. This study aims to determine the level of satisfaction and performance of the Social Service for various types of services in the social sector based on the satisfaction index with the application of appropriate survey methods. In addition, this activity is also a way to take an inventory of various complaints and suggestions from the community. The survey results can be used as the basis for improving and improving the quality of services formulated in the follow-up plan or framework and policies by the Social Service. The study uses a quantitative approach and a qualitative approach. The quantitative approach uses the census method, while the qualitative approach uses in-depth interviews and observation methods. Respondents are people who receive public services in the social sector at the Social Service of Jember Regency. The variables used in the work of Compiling the Community Satisfaction Index (IKM) are the community's Perception and Expectation of the 9 elements of the community satisfaction index as stipulated in the PAN RB Ministerial Regulation Number 14 of 2017. The Community Satisfaction Index (IKM) value of total services the social sector in Jember Regency is 85.6 which is in category B with the quality of service performance is good.
The Influence of Brand Image, Product Quality and Service Quality on Customer Loyalty at Gudeg Lumintu Restaurant in Jember Regency Ambarkahi, Ratih Puspitorini Yekti; Universitasari, Pascawati Savitri; Chairina, Raden Roro Lia; Nugraheni, Ponti Primastuti Aulia; Ayuni, Candra Herdiana Indah Tiara
Journal of Business Management Vol. 2 No. 3 (2025): April
Publisher : Indonesian Journal Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47134/jobm.v2i3.144

Abstract

This study aims to analyze (1) the effect of brand image, product quality and service quality on customer loyalty at Gudeg Lumintu Restaurant in Jember Regency simultaneously or partially, (2) variables that have a dominant influence on customer loyalty at Gudeg Lumintu Restaurant. The data is taken directly from the respondents using a survey method through a questionnaire. The sampling technique used is incidental sampling with a sample of 40 respondents. The data an alysis technique used is multiple linear regression analysis, coefficient of determination analysis, F test and t test. The results of data analysis using SPSS 23 software show that (1) simultaneously, brand image variables (X1), product quality (X2) and service quality (X3) have a significant effect on customer loyalty (Y), (2) partially, image variables brand (X1) and product quality variable (X2) have a significant effect on customer loyalty (Y), while the service quality variable (X3) has no significant effect on customer loyalty (Y), (3) the variable that has a dominant influence on customer loyalty (Y ) is product quality (X2).
Innovating Coffee Production: Integrating Anaerobic Carbonic Maceration Technology to Achieve International Standards Wardani, Dyah Kusuma; Ambarkahi, Ratih Puspitorini Yekti; Chairina, Raden Roro Lia; Andini, Paramita; Putra, Dhanang Eka
Smart Society Vol 4, No 2 (2024): December 2024
Publisher : FOUNDAE (Foundation of Advanced Education)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58524/smartsociety.v4i2.464

Abstract

In the coffee industry, product quality is a key factor in competing in the international market. The Teaching Factory (TEFA) at Polije faces challenges in maintaining quality consistency and meeting international standards. This study aims to implement Anaerobic Carbonic Maceration (ACM) technology in the coffee fermentation process at TEFA Polije to enhance the quality of the produced coffee. The methods used include technical training for workers on the operation and maintenance of ACM technology, the application of strict quality protocols, and the optimization of the logistics system from raw material management to product distribution. Data were collected through sensory evaluation and interviews with workers. The results indicate that the implementation of ACM technology significantly improves the coffee’s aroma and flavor profile, as well as the consistency of bean texture, aligning with international standards. The evaluation shows that 80% of workers were able to operate the technology correctly, and 75% of the products met premium standards after implementation. The conclusion of this study is that ACM technology is effective in improving the quality of TEFA Polije coffee while also creating opportunities for expansion into the international market.
Analisis Kelayakan Usaha Agroindustri Pemindangan Ikan Menggunakan Decision Support System Universitasari, Pascawati; Sutantio, Raden Alamsyah; Chairina, Raden Roro Lia; Ambarkahi, Ratih Puspitorini Yekti; Nugraheni, Ponti Primastuti Aulia
Jurnal Akuntansi Terapan dan Bisnis Vol 5 No 1 (2025): July
Publisher : Politeknik Negeri Jember

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25047/asersi.v5i1.6136

Abstract

This research aims to analyze the company's feasibility condition from non-financial and financial aspects, the results of which can be used as a reference to recommend company development steps. The approach used in this research is Decision Support System. The results of the analysis show that in the legal aspect the company can be said to be feasible because it already has a letter. The production aspect shows the results that the company is in a feasible condition with a high level of feasibility. Marketing Aspects, Management Aspects and Human Resources and Environmental Aspects show the results that the company is in a feasible condition with a moderate level of feasibility.  In financial aspects consisting of quantity BEP analysis of 24,721.13, Sales BEP of 379,515,345.54, BCR of 1.42, Payback Period of 1.58, NPV of 10,064,036,510.68, PI of 12.54, IRR of 59.20 and the overall analysis of financial aspects shows that the company is in a viable condition. Based on the overall analysis of the UMKM version 2.0 Decision Support System (DSS) approach, it shows that CV Genderang Mercusuar Bahari is in a feasible condition to be developed.
Co-Authors Ambarkahi, Ratih Puspitorini Yekti Andini, Paramita Andri Permana Wicaksono Andriyani, Fitriya Arisona Ahmad Ayuni, Candra Herdiana Indah Tiara Cahyaningrum, Deltaningtyas Tri CNAWP, Rizal Perlambang Datik Lestari Dewi Kurniawati Dewi Kurniawati Dwi Putro Sarwo Setyohadi, Dwi Putro Sarwo Dyah Kusuma Wardani, Dyah Kusuma Dyah Kusuma Wardhani Feby Erawantini Firgianto, Refa Fredy Eka Ardhi Pratama Hendra Yufit Riskiawan Hudori, Huda Ahmad Indah Muflihatin Ismail, Andi Muhammad Kinanti, Lintang Anis Bena Mahbobi, Ahmad Firdaus Nugraheni, Ponti Primastuti Aulia Oryza Ardhiarisca Putra, Danag Eka Putra, Dhanang Eka Putri, Agastya Amaranthine Safira Rachmanita, Risse Entikaria Sutantio, Alamsyah Sutantio, Raden Alamsyah Universitasari, Pascawati Universitasari, Pascawati Savitri Wenny Dhamayanthi Wiguna, Ardhitya Alam