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All Journal Jurnal Manajemen Kesehatan Indonesia Jurnal Keperawatan Padjadjaran Jurnal Keperawatan Silampari Indonesian Journal of Nursing Health Science Jurnal Pengabdian Masyarakat AbdiMas Journal of Islamic Nursing Manuju : Malahayati Nursing Journal International Journal of Nursing and Health Services (IJNHS) Indonesian of Health Information Management Journal (INOHIM) Jurnal Ilmiah Keperawatan Imelda Journal of Telenursing (JOTING) Jurnal Abdi Insani Jurnal Aisyah : Jurnal Ilmu Kesehatan BERNAS: Jurnal Pengabdian Kepada Masyarakat TEPIAN The Journal of Hospital Accreditation (JHA) Jurnal Abmas Negeri (JAGRI) Aptekmas : Jurnal Pengabdian Kepada Masyarakat Berita Kedokteran Masyarakat Jurnal Pengabdian dan Pengembangan Masyarakat Indonesia DEVOTE: Jurnal Pengabdian Masyarakat Global DUNIA KEPERAWATAN: JURNAL KEPERAWATAN DAN KESEHATAN TELL - US JOURNAL Jurnal Info Kesehatan
Mira Asmirajanti
Nursing Study Program, Faculty Of Health Science, Universitas Esa Unggul, Indonesia
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Journal : Jurnal Ilmiah Keperawatan Imelda

 1 
HUBUNGAN PELAYANAN KOMUNIKASI DAN EDUKASI PERAWAT DENGAN KEPUASAN PASIEN DI RS MEDIROSSA CIKARANG Fatmayanti, Sri Ayu; Asmirajanti, Mira; Setiawati
Jurnal Ilmiah Keperawatan IMELDA Vol. 10 No. 2 (2024): Jurnal Ilmiah Keperawatan IMELDA
Publisher : Program Studi S1/DIII-Keperawatan Universitas Imelda Medan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52943/jikeperawatan.v10i2.1636

Abstract

Background: Nurses are the spearhead of patient recovery while in the hospital, providing good service through good communication and education so that patients feel satisfactory service. One effort to improve patient and family satisfaction is to implement nurse communication and education while patients are hospitalized. Patient satisfaction is one level of achievement of acceptance and response to health services in the form of communication, if nurses do not communicate well it will cause dissatisfaction in patients and families. Objective: To analyze the relationship between nurse communication and education and satisfaction at Medirossa Cikarang Hospital. The object of this study was inpatients at Medirossa Cikarang Hospital. The independent variable in this study was the Communication and Education services of nurses at Medirossa Cikarang Hospital and the dependent variable was patient satisfaction at Meddirossa Cikarang Hospital. Method: The research design used a cross-sectional method. The population of this study was all patients undergoing treatment in the inpatient room for >4 days at Medirossa Cikarang Hospital. The research was carried out from May to July 2023. The data collection technique was total sampling with a sample size of 141 respondents. Results: This study is based on the characteristics of respondents aged 46-55 years, namely 34 respondents (24.1%). The gender of the respondents is male, namely 85 respondents (60.3%), high school graduates, namely 71 respondents (50.4%), respondents as private workers as many as 45 respondents (31.9%). Communication and education of nurses to patients were found to be appropriate as many as 72 respondents (51.1%). Patient satisfaction was found to be satisfactory as many as 83 respondents (58.9%). Conclusion: There is a relationship between communication and education of nurses with patient satisfaction at Medirossa Cikarang Hospital with p value < 0,001. The results of this study indicate that there is a significant relationship between therapeutic communication and patient satisfaction levels.
Co-Authors Abna, Inherni Marti Agus Riyanto Agustina, Noni Aliyupiudin, Yufi Am, Kaylifa Ramadhanti Anggraeni, Gita Anita Sukarno Anita Sukarno Antia Antia Antia Antia Antia Antia, Antia Antoni Antoni Any Kurniawati, Any Arif, Rizca Arifta, Refaldo Asti Puji Lestari Astrada, Adam Azizah, Anik Hanifatul Azzah, Fhasa Lifiansah Bahraini, Dwi Budi Mulyana Cesilia Chairuni Shaliha Nurfitra Clara Maria de Jesus Aparicio Daniel Mada Djuariah Chanafie Djuariah Chanafie Eff, Aprilita Rinayanti Eka Handayani Erwan Baharudin Ety Nurhayati Ety Nurhayati Evi Medina Oktavia Fahrudin, Arif Fatmayanti, Sri Ayu Fauziah Rudhiati Fitri Nadiya Gledys Oksecargra Gunawan Irianto Harna, Harna Ichwani, Arief Iin Inayah Iin Inayah, Iin Juita Amaral Khairina Arare Lia Amelia LILIS ROHAYANI Listia Handayani Lopulalan, Syaneti Lusianah Lusianah Lusianah, Lusianah Mahadewi, Erlina Puspitaloka Maratis, Jerry Melati Putri Kurnia Michele Valensia Tapilatu Muh Asrul Irawan, Andi Muhammad Rizki Rafliyanto Muliyadi, Mulyadi Mulyati Mulyati Mulyati Mulyati Muniroh, Muniroh Mustikawati, Intan Silviana Nasrianti Nasrianti Nurhayati, Ety Nurshabrina, Nurshabrina Oyoh, Oyoh Pamungkas, Fhasa Lifiansah Azzah Patricia R Rumondang Permatasari, Bella Prisca Pratama, Ariq Puspitaloka, Erlina Rahmawati, Rahmawati Ramadhan, Naufal Maulana Ramadhanti, Dwi Ramadhanti, Kaylifa Ratna Dewi Ratu Dini Rahmawati Rian Adi Pamungkas Rio Ardiyah Situmorang Rohayati, Lilis Romadhoni, Asisyafitri Rosya, Ernalinda Salamiyah, Barokatus Sari, Widia Setiawati Setiawati Setiawati Sherly Kalalo Shorayasari, Susi Siti Fatimah Zahra Sonia Sri Rusmini Supyono Supyono Susanto, Ratnawati Syahputra, Agung Dwi Syaneti Lopulalan Tamly, Wahyu Tubagus D.E. Abeng Venicia Eflin Vionalita, Gisely Virly Virda Verlina Widia Sari