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R. Widya Setiabudi Sumadinata
Universitas Padjadjaran
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Public Services Analysis in Manufacturing E-KTP Didistrict Population and Civil Registration Officeprophet of 2021 – 2022 Octofianus Karubaba; Dede Sri Kartini; Widya Setiabudi Sumadinata
Budapest International Research and Critics Institute-Journal (BIRCI-Journal) Vol 5, No 4 (2022): Budapest International Research and Critics Institute November
Publisher : Budapest International Research and Critics University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33258/birci.v5i4.7241

Abstract

The purpose of this study (1) is to find out the process of Public Service in Making E-KTP at the Department of Population and Civil Registration of Nabire Regency in 2021-2022. The result is that public services in making E-KTP at the Nabire Regency Population and Civil Registration Office in 2021-2022 have not been maximized in the tangible dimension, because technical implementation has experienced several problems such as: slow application response, unavailability of blanks, takes a long time, damaged equipment. recorders, officers have not carried out their work thoroughly and on time, slow service, lack of employees, and dependence on server networks. In the dimension of reliability, Disdukcapil officers serve as well as expertise in operating and overcoming problems with assistive devices, which are very good and supported by clear service standards. In the responsiveness dimension, the Disdukcapil of Nabire Regency provides the response that the community needs quickly and responsively. In the assurance dimension, the Disdukcapil of Nabire Regency provides a guarantee of service time with certainty of service time and certainty of getting good service. While on the empathy dimension, the Disdukcapil officer of Nabire Regency puts the interests of the applicant first, being friendly and polite and not discriminatory by applying the 5S culture, namely Smile, Greeting, Greet, Polite and Courteous in the e-KTP service process.
Co-Authors Adhadi Astuti, Woro Palupi Adinda, Jovanscha Qisty Affan Sulaeman Afif Ginanjar Afif, Muhammad Fawwaz Akim Antika, Meli Arfin Sudirman Ari Ganjar Herdiansah Ari Ganjar Herdiansyah Arie Surya Gutama Arry Bainus Asep Hegantara Budiman Rusli Caroline Paskarina Darmawan, Wawan Budi Deasy Silvya Sari Deasy Sylvia Sari Dede Sri Kartini Dina Y Sulaeman Dina Yulianti Dina Yulianti Eko Sunaryo Elisa Susanti Eljatin, M. Azim Jabar Esty Fidhela Muliawati Fahmy Iss Wahyudy Fathullah Syahrul Gemayasa Kurnia Putra Ginar Maulana Hakiki, Falhan Hermansyah Putra Hermansyah Putra, Hermansyah Heru Nurasa Hidayat, Amri Wahid Ida Widianingsih Iriansyah, Mochammad Nurdi Karina Saphira Khairunnas, Khairunnas Kurnia Kurnia Leo Agustino Leo Agustino Leyla Qarayeva M. Khoirul Malik Manuhutu, Khrisna Ariyanto Mas Halimah Mohammad Benny Alexandri Mudiyati Rahmatunnisa Muhammad Fedryansyah, Muhammad Muhammad Rizki Joyonegoro Muradi - Muradi Muradi Mustika, Anne Ratna Nabilaputri, Febrie Fitria Nova Iriansyah Nunung Nurwati Nurafifa, Humaira Octofianus Karubaba Otong Sulaeman Pasaribu, Tota Pratisti, Aliyuna Ramson Siagian Ratnasari, Novi Eka Rizkiah Rizkiah Rusnadiah Rusnadiah Satriya Wibawa, I Made Shela Marlian Sinta Ningrum Siti Sofro Sidiq Suganti, Yogi Suprayogi Sulaeman, Affan Syahrul, Fathullah Syaiful Huda Syaiful Huda Sylvia Aprillia Taufik Hidayat Teguh Anggoro Tota Pasaribu Tota Pasaribu Tulus Santoso, Tulus Tumpal Silitonga Tumulo, Lukman Yusuf Wawan Budi Darmawan Wawan Darmawan Wawan Purwandi Willya Achmad Wirawan, Lukman Hadi Woro Palupi Adhadi Astuti Yanyan M. Yani Yanyan M. Yani, Yanyan M. Yanyan Mochamad Yani Yogi Suprayogi Sugandi Yusa Djuyandi Yusuf, Dedi