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Nugraha, Billy
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Analisis Markov Chain, Quene Problem dan Decision Support System pada PT.UVW dan PT.XYZ Nico Nainggolan; Wahyudin Wahyudin; Billy Nugraha
Performa: Media Ilmiah Teknik Industri Vol 20, No 1 (2021): Performa: Media Ilmiah Teknik Industri
Publisher : Industrial Engineering, Faculty of Engineering, Universitas Sebelas Maret

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20961/performa.20.1.47693

Abstract

Every customer wish to go to a workshop always consider in selecting the official workshop or the public. The high level of the intensity of the queue and the service provided make the customer consider in determining service for the owned vehicle. The purpose of this study is to determine the market share of the authorised and general. In addition the right strategy to attract customers so it remains to choose the workshop. Then the method that will be used gradually, starting from the markov chain, quene problem and the decision support system. To quene problem using the model multiple channel query system and decision support sytem using simple additipe weighting method. The results obtained gradually, starting from the market share for a period of 1 to 3 by 60% and 40% as a result of markov chain. While the results of the quene problem obtained the average arrival rate of 4 customers with a level of service of 1.02/h and waiting time for 30 minutes. As for the decision support system with a total labor cost to 5 mechanical man Rp.20.800/h and obtained the cost of waiting for customer Rp.79,000/day
Co-Authors Ade Andhika Saputra Ade Momon Afifah Naziihah Agustian Suseno Aldo Almayda Abidin Ali, Dimas Nur Amin, Moh. Rizha Fauzi Aminatin, Nita Andira Putri Nugraha Apriade Voutama Ayunda Zuserain Candra Galang Gemilang Putra Dampang, Sarah Dampang, Sarah Danny Ramdani Dene Herwanto Dewi Sinta Dicky Gumelar Dwiputra, Falsha Satria Edison, Fauzan Wijdan Hilmi Efelina, Vita Endah Purwanti Eri Widianto Fadilah, Defi Nur Fahriza Nurul Azizah Fasa, Nadia Fasa, Nadia Fatturrahman, Fahri Rizky Fidiyya Astuti Firman Hidayat Firmansyah, Ryan Fitriana, Alya Rahma Fitriani, Risma Fitrianto, Wahyu Gina Aulia Sari Gumelar, Dicky Hamdani Hamdani Hamdani Hamidah, Putri Sekar Hanan Muhammad Harits, Muhammad Fauzan Hasbullah Hasbullah Husna Rozaqqiyah Husna Rozzaqiyah Ilyas Aji Prakoso Iqbal Maulana Iwan Nugraha Gusniar Jauhari Arifin K, Krisna Apriansyah Kharisma, Nadhira Septias Kusnadi Kusnadi Kusnadi Kusnadi, Kusnadi Kuswendra, Muhammad Rivaldi Lien Herliani Kusumah Lintangjati Arum Suminar Mahesta, Farza Maman Suryaman Maman Suryaman Maulana, Aksyal Abi Mega Bagus Herlambang Mubarok, Yoga Ulya Muhamad Dhika Rahma Fauzi Muhammad Ridwan Muhammad Ridwan Muhammad Rizal Rifa‘í Mursyid, Ahmad Dani NABILLAH, SALSA Najmudin Fauji Naura Mutia Astari Naziihah, Afifah Nisah, Firda Ainun Nugraha Gusniar, Iwan Nugraha, Asep Erik Nugroho, Yamandito Mario Nurkhaerani, Fatma Pauji, Ipan Picunang, Badaruddin Andi Prakoso, Ilyas Aji Rachmi Yanita Rahmah, Khofifah Ramayanti, Cindi Ramayanti, Cindy Reni Rahmadewi Rinjani, Ida Risma Fitriani Riza Ibnu Adam Rizal Ramli Rizal Rifa‘í, Muhammad ROHIMAH, IMA Sahara, Adinda Suchieyati Sarah Dampang Sari, Gina Aulia Satria, Soma Septiani, Sri Setiawan, Handika Siti Nurrohmah Sukanta Sukanta Sutrisno, Sutrisno Syarif Maulidin Triansyah, Yudha Tungga, Riananda Dwismara Vita Efelina Vita Evelina Wahid, Taufik Nur Wahid, Taufik Nur Wahyudin Wahyudin Fitriyana Wahyudin Wahyudin Wahyudin Wahyudin Wahyudin, Wahyudin Wandani, Jenita Cahya Winarno Winarno Yuliani, Novita Zukhruf, Friska Putri Zulfa Fitri Ikatrinasari