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Heny Ratnaningtyas
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TRJ (Tourism Research Journal)
Published by Institut Pariwisata Trisakti
ISSN : -     EISSN : 25989839     DOI : https://doi.org/10.30647/trj
Core Subject : Humanities, Social,
Humanities Environmental Science
Tourism Research Journal is published twice a year in April and October containing articles result of thought and researches in social, economic and policy of tourism in general. This journal encompasses original research articles, review articles, and short communications, including: Tourism: Sustainable Tourism Development Community-based Tourism Nature-based Tourism Creative Tourism Social Media for Tourism Marketing Smart Tourism Gastronomy: Food Tourism Herbs, Spices, and Traditional Food Cultural Food Studies Food Product and Pastry Food Packaging and Product Development Branding and Marketing Education and Training Regulation and Policy Destination: Policy for Destination Planning Tour Industry Hospitality Destination Policy and Training
Arjuna Subject : Ilmu Sosial - Ilmu Sosial (Lain-Lain)
Articles 50 Documents
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The Influence of Children's Playground Facilities on Visiting Decisions and Visit Motivation as a Moderation Variable in City Parks in the City of Jakarta (Case Study: Taman Sambas Asri Blok M, Taman Puring Jakarta, and Tebet Eco Park) Oktavia, Reno Catelya Dira; Amrullah, Amrullah; Oktovianus, Oktovianus
Jurnal Penelitian Pariwisata Vol 9 No 1 (2025): (TR) Tourism Research Journal
Publisher : Institut Pariwisata Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30647/trj.v9i1.271

Abstract

This research aims to analyze the influence of children's playground facilities on visiting decisions, with visiting motivation as a moderation variable. Good playground facilities can improve the experience and comfort of visitors, which ultimately influences the decision to visit again. This research uses a quantitative approach with data analysis through the Structural Equation Modeling (SEM) method using Smart PLS software. Respondents for this study consisted of 215 people who visited city parks in the Jabodetabek area using purposive sampling. The research results show that (1) Children's playground facilities have a significant influence on visiting motivation and visiting decisions; (2) Motivation to visit also has a significant influence on the decision to visit; (3) The indirect influence of children's playground facilities on the decision to visit through visiting motivation is also significant. In conclusion, children's playground facilities are essential in increasing visiting decisions directly and indirectly through visiting motivation. Researchers suggest that city park managers pay attention to the quality and diversity of existing facilities to improve visitor experiences and encourage more frequent and sustainable visits. Keywords: children's playground facilities, visiting motivation, visiting decision
The Preferences of Tourists in Choosing Transportation Modes for Traveling in Bandung City Herienda, Florensia; Adriani, Hanni; Nofiyanti, Fifi; Abduh, Mohammad Syaltut; Maulana, Alifatqul
Jurnal Penelitian Pariwisata Vol 9 No 1 (2025): (TR) Tourism Research Journal
Publisher : Institut Pariwisata Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30647/trj.v9i1.277

Abstract

This study aims to identify tourists' preferences in choosing transportation modes during their visit to Bandung City and to analyze the factors influencing their decisions. The method used is a quantitative approach with surveys and interviews. The study sample consists of 200 tourists, with 150 domestic tourists and 50 international tourists. Data were collected using questionnaires and interviews to gather information related to transportation mode choices, speed, comfort, price, and accessibility factors. The results show that the most commonly chosen transportation mode is Angkot (25%), followed by Trans Metro Pasundan (23%). Travel speed, comfort, and accessibility are the main factors influencing transportation mode choices. Furthermore, differences in preferences are observed between domestic tourists, who tend to prefer economical transportation modes like angkot and TMB, and international tourists, who prioritize comfort such as online taxis or Bandros. The study concludes that transportation mode choices are influenced by practical needs such as affordable prices, comfort, and ease of accessibility. Recommendations for destination managers and the government include improving the public transportation infrastructure to be more efficient and environmentally friendly, as well as utilizing technologies like ride-hailing apps to enhance comfort and accessibility for tourists. Keywords: tourists' preferences, transportation modes, speed and comfort, and transportation accessibility
Investigating Local Community Perception towards English Language Volunteer Tourism: Case Study in A Balinese Village Suprastayasa, I Gusti Ngurah Agung; Adi, Ida Ayu Sri Puspa; Ariasri, Nyoman Reni
Jurnal Penelitian Pariwisata Vol 9 No 1 (2025): (TR) Tourism Research Journal
Publisher : Institut Pariwisata Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30647/trj.v9i1.274

Abstract

Volunteer tourism has become a trend where individuals engage in voluntary work while traveling. Volunteer teaching English as a foreign language stands out as one of the activities. This study aimed at investigating the local community perception towards a volunteer teaching English program in a village in Bali. This study employed a qualitative research approach, utilizing semi-structured interviews as the primary data collection method. The finding showed that the local community, whether they participated as students or not, highly appreciated and had a positive attitude toward the volunteer tourism program. They viewed only the positive sides of the activities since this was the first such volunteer program conducted in their village. Further studies need to be conducted for investigating the local community perception of receiving longer periods or more frequent English volunteer programs. Keywords: volunteer tourism, educational tourism, English as a foreign language
Analysis of Factors Affecting Travelers' Decisions in Choosing Online Ticket and Flight Purchases Habibie, Fachrul Husain; Gantina, Devita; Al Rasyid, Yuliansyah; Adsena, Yogi Priya; Pangkerego, Eduard Rudolf
Jurnal Penelitian Pariwisata Vol 9 No 1 (2025): (TR) Tourism Research Journal
Publisher : Institut Pariwisata Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30647/trj.v9i1.278

Abstract

This study aims to analyze the factors influencing tourists' decisions to purchase flight tickets and hotel accommodations online, focusing on the role of trust and previous tourist experiences. The research uses a quantitative approach with path analysis to test the direct and indirect effects of trust and tourist experience on purchase decisions. A sample of 200 respondents who have purchased online tickets was selected using purposive sampling. Data were collected through online questionnaires, and the analysis was conducted using various statistical tests, including validity, reliability, and path analysis. The results show that trust has a significant impact on both tourist experience and purchase decisions. Furthermore, tourist experience acts as a moderating variable, strengthening the relationship between trust and purchase decisions. Positive experiences with online ticket platforms enhance trust and increase the likelihood of purchasing, while negative experiences reduce trust and hinder purchase decisions. The study concludes that trust in online platforms significantly influences tourist decisions to purchase tickets and accommodations, and previous experiences play a crucial role in moderating this effect. It is recommended that tourists choose trustworthy platforms with secure transactions and clear information. Travel app managers should focus on improving service quality, transparency, and security to foster trust and enhance user loyalty, ultimately increasing purchase decisions. Keywords: trust, tourist experience, purchase decision
The Role of Tour Guides in Enhancing Tourist Experience and Satisfaction at Taman Mini Indonesia Indah Jakarta Pusparani, Pusparani; Rachman, Arief Faizal; Hutagalung, M. Husen; Boediman, Surya Fadjar; Enggriani, Mimi
Jurnal Penelitian Pariwisata Vol 9 No 1 (2025): (TR) Tourism Research Journal
Publisher : Institut Pariwisata Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30647/trj.v9i1.275

Abstract

This study aims to analyze the impact of tour guides' interpersonal communication on tourists' experiences at Taman Mini Indonesia Indah (TMII), with tourist satisfaction as a moderating variable. The research uses a quantitative method with a descriptive and causal design. Data was collected through questionnaires distributed to 200 tourists visiting TMII who were directly involved in guided tours. The data analysis technique used is Smart PLS to test the relationships between variables. The results show that interpersonal communication of tour guides has a positive and significant effect on tourists' experiences, and tourist satisfaction serves as a moderating variable that strengthens this relationship. Open, friendly, and clear communication from the tour guide can enhance tourist satisfaction, which in turn improves tourists' experiences. This study concludes that the quality of communication between tour guides and tourists plays a crucial role in creating a memorable and satisfying tourism experience. Recommendations for TMII management include placing more emphasis on interpersonal communication training for tour guides and optimizing the system for measuring tourist satisfaction. Tour guides are encouraged to continuously improve their communication skills, while tourists are advised to actively participate in interactions with tour guides for a more enriching tourism experience. Keywords: Interpersonal communication, tourist satisfaction, tourist experience, tour guide
The Analysis of Guest Satisfaction Level Towards the Teaching Factory at De Balen Soultan Hotel Gumilar, Gugung; Hali, Muhammad Sultan; Sulartiningrum, Sri
Jurnal Penelitian Pariwisata Vol 9 No 1 (2025): (TR) Tourism Research Journal
Publisher : Institut Pariwisata Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30647/trj.v9i1.280

Abstract

Abstract This study aims to analyze the effect of implementing the Teaching Factory system on guest satisfaction at De Balen Soultan Hotel. The method used is a quantitative approach with descriptive and causal designs. The sample consists of 100 respondents selected using purposive sampling technique. Data were collected through questionnaires using a Likert scale to measure the dimensions in the SERVQUAL model, which include tangibles, reliability, responsiveness, assurance, and empathy. The data were analyzed using descriptive statistics and simple linear regression techniques. The results of the study show that guest satisfaction has a significant effect on the implementation of the teaching factory. The dimensions of tangibles, reliability, responsiveness, assurance, and empathy each have a significant impact on guest satisfaction. The discussion reveals that the implementation of the teaching factory improves students' practical skills, which directly affects the quality of service at the hotel. The conclusion of this study is that the implementation of the Teaching Factory at the hotel has a positive impact on guest satisfaction. Recommendations for De Balen Soultan Hotel include continuously improving service quality by paying attention to guest feedback, while for students, it is suggested to be more active in practical training to better prepare for the workforce. Keywors: teaching factory, guest satisfaction, SERVQUAL, hospitality
Formulation of a Flavor Enhancer Based on Milkfish and Shrimp Waste with Shiitake Mushroom Addition: An Organoleptic Assessment Nugraha, Kristian Agung; Minantyo, Hari; Grasielda, Ivana; Hartadji, Caecillia; Poillot, Johanes Marco
Jurnal Penelitian Pariwisata Vol 9 No 1 (2025): (TR) Tourism Research Journal
Publisher : Institut Pariwisata Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30647/trj.v9i1.279

Abstract

The objective of this study was to evaluate the development of a natural seasoning made from milkfish meat, shiitake mushrooms, and shrimp waste, as well as to assess its organoleptic properties. The research was conducted in Surabaya. The seasoning was prepared by drying and processing each ingredient into powder form, which was then mixed with other spices in varying formulations containing 0%, 10%, 15%, and 20% shiitake mushroom powder. The final products were subjected to organoleptic evaluation using a 4-point Likert scale by untrained panelists, who assessed the color, aroma, taste, and texture. Data were analyzed using Analysis of Variance (ANOVA) to identify significant differences among the samples. The results indicated that the 20% shiitake mushroom formulation enhanced the umami flavor without significantly affecting the color and texture (p > 0.05). However, aroma and taste were significantly influenced by the formulation (p < 0.05). This shows that the addition of shiitake mushroom powder contributes to flavor enrichment without altering the product’s appearance. Therefore, the formulation shows potential as a natural and nutrient-rich alternative seasoning. Further research is recommended to improve the product’s texture and shelf-life, making it more suitable for commercial production and market acceptance. Keywords: milkfish, shiitake mushroom, shrimp waste, seasoning, organoleptic test.
Residents’ Overall Quality of Life in Smart Tourism Destination in Zhuhai, China Zitao, Liu; Rahmanita, Myrza; Ingkadijaya, Rahmat; Rahayu, Nurti
Jurnal Penelitian Pariwisata Vol 9 No 1 (2025): (TR) Tourism Research Journal
Publisher : Institut Pariwisata Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30647/trj.v9i1.273

Abstract

Smart tourism destinations (STDs) aim to improve the travelers’ experience and the local residents’ quality of life. However, existing research mainly focuses on the perspectives of tourists and ignores the attitudes of residents. Residents' attitudes signify their support for local smart tourism development. Without residents' support, STD-related projects may experience failure. This study fills this gap by exploring how perceived impact of smart travel/tourism (IST) and sense of leisure of well-being (SLW) contributed to residents’ overall quality of life (QoL). This study adopts quantitative method with questionnaire. The finding confirms the residents’ positive impact on smart travel/tourism in Zhuhai, China. Similarly, they residents also showed their approval on the leisure well-being. Additionally, the findings highlight significant relationships between the perceived impact of smart travel/tourism (X1), sense of leisure well-being (X2), and overall quality of life (Y). Residents' quality of life is significantly improved by positive perceptions of smart tourism impacts and leisure well-being. This underscores the importance of the local perspective in STD success. STD initiatives should prioritize enhancing these specific aspects for residents. This paper suggests that engaging the community and focusing on their perceived benefits regarding smart travel and leisure well-being will foster crucial support and ensure project viability. Keywords: overall quality of life, smart travel, leisure well-being, residents’ attitudes, smart tourism destination
The National Monument as Jakarta's Icon with the Role of Tour Guides in Enhancing Tourist Satisfaction Rianto, Rianto; Pradhipta, RMW. Agie; Nasution, Deivy Zulyanti; Maharani, Mira; Maudiarti, Santi
Jurnal Penelitian Pariwisata Vol 9 No 1 (2025): (TR) Tourism Research Journal
Publisher : Institut Pariwisata Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30647/trj.v9i1.276

Abstract

This study aims to analyze the impact of service quality and tour guide knowledge on tourist satisfaction at the National Monument of Jakarta (Monas). The research method used is quantitative with a multiple regression approach to test the simultaneous and partial effects of the service quality and tour guide knowledge variables on tourist satisfaction. The sample consisted of 150 respondents selected using accidental sampling techniques. The results show that both service quality and tour guide knowledge have a significant effect on tourist satisfaction, both partially and simultaneously. Service quality, which includes friendliness, communication skills, and the ability to provide relevant information, enhances the tourist experience, while in-depth knowledge of Monas enriches their understanding of the site. The conclusion of this study is that improving service quality and tour guide knowledge can enhance tourist satisfaction. Recommendations for tour guides are to continue developing communication skills and gaining deeper knowledge about Monas. For Monas management, it is suggested to provide regular training for tour guides and continuously improve facilities and services to create a better tourism experience. Keywords: Service quality of tour guides, knowledge of tour guides, tourist satisfaction
The The Influence of Service Quality and Facilities on Customer Satisfaction at Tambika Restaurant Rezki, Rendi; Efi, Agusti
Jurnal Penelitian Pariwisata Vol 9 No 1 (2025): (TR) Tourism Research Journal
Publisher : Institut Pariwisata Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30647/trj.v9i1.270

Abstract

This study aims to analyze the effect of service quality and facilities on customer satisfaction at Tambika Restaurant. The approach used is a quantitative method. The population of the study was Tambika customers who had eaten at the restaurant. The sample used was 100 people. The results of the study showed that there was an effect of service quality and facilities on customer satisfaction at Tambika Restaurant, showing an Fhit result of 48.575 with a significant value = 0.000. Because in the significant column 0.000 <0.05, there is a significant influence between the independent variables, namely service quality and facilities, with the dependent variable, namely customer satisfaction at the restaurant. The results of the empirical analysis, service quality has a significant positive effect on customer satisfaction, it is known that t count = 3.207 with sig = 0.002 <0.05. The facility variable also shows a significant influence on restaurant customer satisfaction (Y). The results of multiple regression analysis show that t count = 3.129 with sig = 0.002 < 0.05, which indicates that facilities have a positive and significant effect on customer satisfaction at Tambika Restaurant. Considering that service quality has a significant influence on customer satisfaction, Tambika Restaurant is advised to continue to improve employee service competency and attitudes, such as friendliness, speed of service, and ability to respond to customer complaints. Keywords: Quality, Service, Facilities, Satisfaction, Consumers

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