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All Journal Jurnal Manajemen dan Bisnis (Performa) Syntax Literate: Jurnal Ilmiah Indonesia Journal Sampurasun : Interdisciplinary Studies for Cultural Heritage Jurnal 'Aisyiyah Medika Dinasti International Journal of Economics, Finance & Accounting (DIJEFA) International Journal Of Science, Technology & Management (IJSTM) Studi Akuntansi, Keuangan, dan Manajemen Jurnal Riset Manajemen dan Bisnis Bandung Conference Series: Business and Management Journal of Scientific Research, Education, and Technology International Journal of Entrepreneurship and Sustainability Studies Mediator: Jurnal Komunikasi International Journal of Management Science and Application MIMBAR : Jurnal Sosial dan Pembangunan Journal of Information System, Technology and Engineering International Journal of Economics, Commerce, and Management Jurnal Manajemen Bisnis dan Kesehatan Amwaluna: Jurnal Ekonomi dan Keuangan Syariah ETHOS: Jurnal Penelitian dan Pengabdian kepada Masyarakat International Journal of Marketing and Digital Creative (IJMADIC) Jurnal manajemen dan bisnis (Performa) IJEMA
Dede R Oktini
Magister Of Management Study Program, Faculty Of Economics And Business, Universitas Islam Bandung
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Transformational Leadership and Readiness for Change on the Performance of Bhakti Husada II Hospital Maya Apriani; Dede R Oktini; Tasya Aspiranti
Studi Akuntansi, Keuangan, dan Manajemen Vol 5 No 4 (2026): April
Publisher : Penerbit Goodwood

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/sakman.v5i4.5544

Abstract

Purpose: This study aimed to determine the effect of transformational leadership and readiness for change on employee performance at Bhakti Husada II Hospital Purwakarta. Methodology/approach: The research design is verificative and uses a case study approach. The sampling technique used was proportional stratified random sampling with the Lemeshow formula, resulting in a sample size of 161 employees at Bhakti Husada II Hospital, Purwakarta. The research instrument used an online questionnaire consisting of demographic and research-related questions. Hypothesis testing for the study variables was conducted using a multiple linear regression analysis. Results: The results of the study indicate that transformational leadership and readiness for change have a positive effect on employee performance. The findings show that both transformational leadership and readiness for change simultaneously and partially have a significant influence on the staff performance at Bhakti Husada II Hospital Purwakarta. Conclusions: This study concludes that strengthening transformational leadership practices and enhancing employee readiness for change are key strategies for improving staff performance. Hospital management should focus on leadership development programs and change management initiatives to sustain high-quality performance. Limitations: This study was limited to one hospital, relied on self-reported questionnaires that may have caused bias, examined only two variables, and used a cross-sectional design that restricted causal interpretation. Contributions: This study confirms the positive impact of transformational leadership and readiness for change on performance, offering practical insights for hospitals.
Enhancing Digital Marketing Capacity in Local Livestock Businesses: The Banten Farm Case Oktini, Dede R.; Rabiatul Adawiyah; Nurdin; Fitriyanti, Andina Adma; Arlinda, Riza; Fujhita, Bella
ETHOS: Jurnal Penelitian dan Pengabdian kepada Masyarakat Vol. 14 No. 2 (2026): (Juli, 2026) Ethos: Jurnal Penelitian Dan Pengabdian Kepada Masyarakat (Sains
Publisher : UPT Publikasi Ilmiah UNISBA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29313/ethos.v14i2.7292

Abstract

The rapid growth of digital technology has transformed marketing practices across various business sectors, including livestock enterprises. However, many small-scale livestock businesses still face challenges in utilizing digital marketing tools effectively due to limited digital literacy and a lack of technical assistance. This community service program aimed to enhance the digital marketing capacity of Banten Farm through training and mentoring activities. The program was conducted from July to August 2025 and involved 15 participants consisting of farm staff, business owners, and students. The implementation consisted of four stages, namely needs assessment, training, hands-on practice, and evaluation. The evaluation results showed that all participants successfully created digital business accounts and developed promotional content using Instagram and WhatsApp Business. Participants also demonstrated an improved understanding of digital marketing concepts, online customer engagement, and content creation strategies. The program indicates that practical and participatory training can contribute to improving the digital marketing capabilities of local livestock enterprises. Continuous mentoring is recommended to ensure the sustainability of digital transformation initiatives in rural agribusiness sector.
The Effects of Perceived Service Justice and Information Clarity on Outpatient Satisfaction in An Indonesian Public Hospital Andi Mulyawan; Tasya Aspiranti; Dede R. Oktini
Journal of Scientific Research, Education, and Technology (JSRET) Vol. 5 No. 3 (2026): Vol. 5 No. 3 2026
Publisher : Kirana Publisher (KNPub)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58526/jsret.v5i3.1216

Abstract

Patient satisfaction is a key indicator of healthcare service quality and reflects patients' evaluation of the services they receive. Although Pasar Rebo Regional General Hospital (RSUD Pasar Rebo), Jakarta, has achieved a high level of public satisfaction, patient feedback continues to indicate concerns regarding service fairness and the clarity of information provided during outpatient care. This study aimed to examine the effects of perceived service justice and information clarity on outpatient satisfaction at RSUD Pasar Rebo, East Jakarta. A quantitative explanatory research design employing a survey method was used. Primary data were collected through questionnaires administered to 392 outpatient respondents and analyzed using descriptive statistics and multiple linear regression. Hypothesis testing was conducted using t-tests to examine the partial effects of each independent variable and an F-test to assess their simultaneous effect on patient satisfaction. The findings revealed that perceived service justice and information clarity had positive and statistically significant effects on outpatient satisfaction, both individually and simultaneously. Descriptive analysis indicated that respondents generally perceived service justice and information clarity to be at a good level. Nevertheless, several issues remained, particularly regarding queue management, administrative procedures, accessibility of information, and consistency in information delivery during peak service hours. Patient satisfaction was also categorized as good, although it remained at a moderate level, suggesting that patients generally had positive service experiences but that their expectations had not been fully met. The study concludes that strengthening fairness in service delivery and ensuring that information is clear, accessible, and consistently communicated are important strategies for improving outpatient satisfaction. These findings provide practical implications for hospital management in designing patient-centered service quality improvement initiatives.
The Effects of Psychological Factors, Career Level, and External Clinical Workload on Physician Performance: A Cross-Sectional Study of Dual-Practice Physicians at Mitra Plumbon Hospital, Indonesia Tiara Kusumawiyanti; Muhardi; Dede R. Oktini
Journal of Scientific Research, Education, and Technology (JSRET) Vol. 5 No. 3 (2026): Vol. 5 No. 3 2026
Publisher : Kirana Publisher (KNPub)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58526/jsret.v5i3.1220

Abstract

Physician performance is a critical determinant of hospital service quality because it directly influences the effectiveness, professionalism, and quality of patient care. Both individual and work-related factors contribute to physician performance, including psychological factors, career development, and workload arising from clinical practice outside the primary hospital. This study aimed to examine the effects of psychological factors, career level, and external clinical practice workload on physician performance among dual-practice physicians at Mitra Plumbon Hospital, Majalengka, Indonesia. A quantitative study employing descriptive and explanatory approaches was conducted using a structured questionnaire administered to physicians who met the study criteria. The collected data were analyzed using descriptive statistics and multiple linear regression to evaluate the relationships among the study variables. The results indicated that psychological factors, career level, external clinical practice workload, and physician performance were generally perceived to be at a very high level. Psychological factors, reflected in work motivation, personal satisfaction, organizational commitment, and self-efficacy, had a significant positive effect on physician performance. Career level, represented by opportunities for promotion, professional recognition, and competency development, also demonstrated a significant positive influence on physician performance. In contrast, external clinical practice workload had a significant negative effect on physician performance. Greater involvement in clinical practice outside the hospital increased the likelihood of fatigue, reduced concentration, and limited time available for hospital responsibilities, thereby adversely affecting physician performance. Overall, psychological factors and career level positively influenced physician performance, whereas external clinical practice workload negatively influenced physician performance. These findings suggest that strengthening physicians' psychological well-being, implementing transparent career development systems, and effectively managing external clinical practice workload are essential strategies for improving physician performance and enhancing the quality of hospital services.
Pengaruh Customer Experience dan Customer Sastisfaction Sebagai Pemediasi terhadap Revisit Intention Awal Desta Fariza Benhard; Dede R. Oktini; Rezi Muhamad Taufik Permana
Bandung Conference Series: Business and Management 1175-1182
Publisher : UNISBA Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29313/bcsbm.v6i2.24630

Abstract

Abstract. The development of recreational sports in Indonesia, which is moving towards the concept of sports entertainment, demands an increase in the quality of user experience at sports facilities. However, there is still a gap between expectations and actual experiences that influence satisfaction and revisit intentions, including at TheGoodPadel. This study aims to analyze the influence of Customer Experience on Revisit Intention, both directly and through Customer Satisfaction as a mediating variable. The approach used is quantitative with a descriptive verification method, involving 100 respondents selected through purposive sampling based on the Slovin formula. Data were collected using a Likert scale questionnaire that has met the validity and reliability tests, then analyzed using multiple linear regression, t-test, F-test, and Sobel test to test mediation. The results of the study indicate that Customer Experience and Customer Satisfaction are in the good category. Partially, Customer Experience has a positive and significant effect on Revisit Intention, Customer Experience also has a significant effect on Customer Satisfaction, and Customer Satisfaction has a positive and significant effect on Revisit Intention. The results of the Sobel test indicate that Customer Satisfaction significantly mediates the relationship between Customer Experience and Revisit Intention. Simultaneously, all variables have a significant effect on revisit intention. Abstrak. Perkembangan olahraga rekreasi di Indonesia yang mengarah pada konsep sport entertainment menuntut peningkatan kualitas pengalaman pengguna fasilitas olahraga, namun masih terdapat kesenjangan antara harapan dan pengalaman aktual yang memengaruhi kepuasan serta niat kunjungan ulang, termasuk pada TheGoodPadel. Penelitian ini bertujuan menganalisis pengaruh Customer Experience terhadap Revisit Intention, baik secara langsung maupun melalui Customer Satisfaction sebagai variabel mediasi. Pendekatan yang digunakan adalah kuantitatif dengan metode deskriptif verifikatif, melibatkan 100 responden yang dipilih melalui purposive sampling berdasarkan rumus Slovin. Data dikumpulkan menggunakan kuesioner skala Likert yang telah memenuhi uji validitas dan reliabilitas, kemudian dianalisis menggunakan regresi linear berganda, uji t, uji F, serta uji Sobel untuk menguji mediasi. Hasil penelitian menunjukkan bahwa Customer Experience dan Customer Satisfaction berada pada kategori baik. Secara parsial, Customer Experience berpengaruh positif dan signifikan terhadap Revisit Intention, Customer Experience juga berpengaruh signifikan terhadap Customer Satisfaction, serta Customer Satisfaction berpengaruh positif dan signifikan terhadap Revisit Intention. Hasil uji Sobel menunjukkan bahwa Customer Satisfaction memediasi secara signifikan hubungan antara Customer Experience dan Revisit Intention. Secara simultan, seluruh variabel berpengaruh signifikan terhadap niat kunjungan ulang.
Pengaruh Content Marketing di Instagram dan Store Atmosphere terhadap Keputusan Pembelian pada Kopi Salarea Dago Muhammad Risyda Asyafar; Dede R Oktini; Nindya Saraswati
Bandung Conference Series: Business and Management 879-886
Publisher : UNISBA Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29313/bcsbm.v6i2.25482

Abstract

Abstract. The rapid growth of coffee shop businesses in Bandung has intensified competition among business owners, requiring effective marketing strategies to influence consumer purchasing decisions. This study aims to analyze the influence of Instagram content marketing and store atmosphere on purchasing decisions at Kopi Salarea Dago. This research employed a quantitative method with descriptive and verificative approaches. Data were collected through questionnaires distributed to 100 consumers of Kopi Salarea Dago selected using purposive sampling. The collected data were analyzed using validity and reliability tests, classical assumption tests, multiple linear regression, t-test, F-test, and coefficient of determination with IBM SPSS Statistics 25. The findings indicate that Instagram content marketing has a positive and significant effect on purchasing decisions. Conversely, store atmosphere does not have a significant partial effect on purchasing decisions. However, simultaneously, content marketing and store atmosphere significantly influence purchasing decisions. The study concludes that content marketing is the dominant factor affecting consumer purchasing decisions at Kopi Salarea Dago. Therefore, business owners are encouraged to improve the quality, consistency, and relevance of social media content while maintaining a comfortable store atmosphere to strengthen consumer purchasing decisions. Abstrak. Perkembangan industri kedai kopi di Kota Bandung yang semakin pesat menyebabkan persaingan antar pelaku usaha semakin tinggi sehingga diperlukan strategi pemasaran yang mampu meningkatkan keputusan pembelian konsumen. Penelitian ini bertujuan menganalisis pengaruh content marketing Instagram dan store atmosphere terhadap keputusan pembelian pada konsumen Kopi Salarea Dago. Penelitian menggunakan metode kuantitatif dengan pendekatan deskriptif dan verifikatif. Data diperoleh melalui penyebaran kuesioner kepada 100 responden yang merupakan konsumen Kopi Salarea Dago dengan teknik purposive sampling. Analisis data dilakukan menggunakan uji validitas, uji reliabilitas, uji asumsi klasik, analisis regresi linear berganda, uji t, uji F, dan koefisien determinasi menggunakan IBM SPSS Statistics 25. Hasil penelitian menunjukkan bahwa content marketing berpengaruh positif dan signifikan terhadap keputusan pembelian. Sementara itu, store atmosphere tidak berpengaruh signifikan secara parsial terhadap keputusan pembelian. Namun, secara simultan kedua variabel berpengaruh signifikan terhadap keputusan pembelian. Temuan penelitian menunjukkan bahwa content marketing merupakan faktor yang paling dominan dalam memengaruhi keputusan pembelian konsumen Kopi Salarea Dago. Oleh karena itu, peningkatan kualitas konten digital perlu menjadi fokus utama perusahaan tanpa mengabaikan kualitas suasana toko.
Peran Kualitas Pelayanan dan Lokasi Strategis terhadap Keputusan Menginap Wisatawan Domestik di Hotel Grand Dafam Braga Bandung Faisal Ariz Rizqullah; Dede R. Oktini; Yudha Dwi Nugraha
Bandung Conference Series: Business and Management 945-952
Publisher : UNISBA Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29313/bcsbm.v6i2.25844

Abstract

Abstract. Increasing competition in the hotel industry encourages hotels to improve service quality and leverage strategic location as factors influencing tourists' decision to stay. This study aimed to analyze the role of service quality and strategic location in influencing the decision to stay of domestic tourists at Hotel Grand Dafam Braga Bandung. This study employed a quantitative approach using an explanatory method with a cross-sectional design. Data were collected through questionnaires from 202 domestic tourists selected using purposive sampling and analyzed using multiple linear regression with IBM SPSS Statistics version 31. The results indicate that service quality and strategic location have a positive and significant effect on the decision to stay, both partially and simultaneously. The coefficient of determination (R²) of 0.581 indicates that both variables explain 58.1% of the variation in the decision to stay. Therefore, improving service quality and maintaining a strategic location play an important role in enhancing domestic tourists' decision to stay at Hotel Grand Dafam Braga Bandung. Abstrak. Persaingan industri perhotelan mendorong hotel untuk meningkatkan kualitas pelayanan dan memanfaatkan lokasi strategis sebagai faktor yang memengaruhi keputusan menginap wisatawan. Penelitian ini bertujuan untuk menganalisis peran kualitas pelayanan dan lokasi strategis terhadap keputusan menginap wisatawan domestik di Hotel Grand Dafam Braga Bandung. Penelitian menggunakan pendekatan kuantitatif dengan metode eksplanatori dan desain cross-sectional. Data dikumpulkan melalui kuesioner terhadap 202 wisatawan domestik yang dipilih menggunakan teknik purposive sampling dan dianalisis menggunakan regresi linear berganda dengan bantuan IBM SPSS Statistics versi 31. Hasil penelitian menunjukkan bahwa kualitas pelayanan dan lokasi strategis berpengaruh positif dan signifikan terhadap keputusan menginap, baik secara parsial maupun simultan. Nilai koefisien determinasi (R²) sebesar 0,581 menunjukkan bahwa kedua variabel mampu menjelaskan 58,1% variasi keputusan menginap, sedangkan sisanya dipengaruhi oleh faktor lain di luar penelitian. Dengan demikian, peningkatan kualitas pelayanan dan pemanfaatan lokasi yang strategis menjadi faktor penting dalam meningkatkan keputusan menginap wisatawan domestik di Hotel Grand Dafam Braga Bandung.
Pengaruh E-Service Quality terhadap Customer Satisfaction dan Dampaknya pada Customer Loyalty Mutiara Qalbiyah Kamaliyah; Dede R. Oktini
Bandung Conference Series: Business and Management 905-914
Publisher : UNISBA Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29313/bcsbm.v6i2.25968

Abstract

Abstract. The rapid development in online banking services requires companies to enhance the quality of electronic services to maintain customer satisfaction and loyalty. Intense competition in the banking industry emphasizes the importance of implementing maximum E-Service Quality, particularly in aspects such as ease of access, platform reliability, transaction security, and service responsiveness. The objective of this study is to examine the impact of E-Service Quality on Customer Satisfaction and its subsequent effect on Customer Loyalty among users of online banking facilities. A quantitative approach is applied in this research using descriptive and verificative methods. The sampling technique employs purposive sampling with 180 participants. Data is obtained through questionnaire distribution and evaluated using Partial Least Squares–Structural Equation Modeling (PLS-SEM) to test the relationships between variables. The research findings reveal that E-Service Quality has a positive and significant influence on Customer Satisfaction. Furthermore, Customer Satisfaction is proven to positively and meaningfully affect Customer Loyalty. In addition, customer satisfaction is confirmed to act as a mediator in the relationship between E-Service Quality and Customer Loyalty. Consistently improving electronic service quality will strengthen customer satisfaction and foster long-term loyalty. Abstrak. Perkembangan pesat dalam layanan perbankan daring mengharuskan perusahaan untuk meningkatkan mutu layanan elektronik agar dapat mempertahankan kepuasan dan kesetiaan nasabah. Persaingan sengit di industri perbankan menekankan pentingnya penerapan E-Service Quality yang maksimal, khususnya pada aspek kemudahan akses, ketangguhan platform, perlindungan transaksi, dan ketanggapan pelayanan. Tujuan dari kajian ini adalah untuk meneliti dampak E-Service Qualityterhadap Customer Satisfaction serta akibatnya pada Customer Loyalty di kalangan pemakai fasilitas perbankan daring. Pendekatan kuantitatif diterapkan dalam penelitian ini dengan metode deskriptif dan verifikatif. Teknik pemilihan sampel menggunakan purposive sampling terhadap 180 partisipan. Data diperoleh melalui distribusi kuesioner dan dievaluasi memakai teknik Partial Least Squares–Structural Equation Modeling (PLS-SEM) untuk menguji keterkaitan antarvariabel. Temuan penelitian mengungkapkan bahwa E-Service Quality memberikan pengaruh positif dan signifikan terhadap Customer Satisfaction. Selanjutnya, Customer Satisfaction terbukti memengaruhi positif dan bermakna terhadap Customer Loyalty. Di samping itu, kepuasan pelanggan terbukti berperan sebagai mediator dalam hubungan antara E-Service Quality dan Customer Loyalty. Peningkatan mutu layanan elektronik secara konsisten akan memperkuat kepuasan nasabah dan mendorong pembentukan kesetiaan jangka panjang.
Pengaruh Eco-Label terhadap Green Purchase Intention melalui Perceived Eco-Friendly Brand pada Konsumen Susu Ultra: Studi pada Konsumen Gen Z di Kota Bandung Asy Syifa Az Zahra; Dede R. Oktini; Rezi Muhamad Taufik Permana
Bandung Conference Series: Business and Management 1229-1238
Publisher : UNISBA Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29313/bcsbm.v6i2.26037

Abstract

Abstract. This research is motivated by the phenomenon of the global environmental crisis and high consumption of packaged liquid milk, which leads to increased packaging waste, thereby demanding green communication on product packaging to address information asymmetry and greenwashing skepticism among Generation Z. The objects of this study are Eco-label, Perceived Eco-friendly Brand, and Green Purchase Intention on Ultra Milk products. The purpose of this study is to determine the effect of Eco-label on Green Purchase Intention through Perceived Eco-friendly Brand. The data used in this study is primary data. The population used is Generation Z consumers in Bandung City who have consumed Ultra Milk. The sampling method used purposive sampling and obtained a sample of 100 respondents. This study uses a quantitative method with descriptive and verificative approaches. The analysis techniques used are path analysis and the Sobel Test. The results showed that Eco-label, Perceived Eco-friendly Brand, and Green Purchase Intention are in the good category. Partially, Eco-label affects Perceived Eco-friendly Brand, Perceived Eco-friendly Brand affects Green Purchase Intention, and Eco-label does not directly affect Green Purchase Intention. Meanwhile, Perceived Eco-friendly Brand is proven to fully mediate the effect of Eco-label on Green Purchase Intention. Abstrak. Penelitian ini dilatarbelakangi oleh fenomena maraknya krisis lingkungan global dan tingginya tingkat konsumsi susu cair kemasan yang berdampak pada peningkatan sampah kemasan, sehingga menuntut pentingnya komunikasi hijau pada kemasan produk untuk mengatasi kesenjangan informasi serta skeptisisme greenwashing di kalangan Generasi Z. Objek dalam penelitian ini adalah Eco-label, Perceived Eco-friendly Brand, dan Green Purchase Intention pada produk susu Ultra Milk. Tujuan dari penelitian ini adalah untuk mengetahui pengaruh Eco-label terhadap Green Purchase Intention melalui Perceived Eco-friendly Brand. Data yang digunakan dalam penelitian ini adalah data primer. Populasi yang digunakan yaitu konsumen Generasi Z di Kota Bandung yang pernah mengonsumsi susu Ultra Milk. Metode pengambilan sampel menggunakan purposive sampling dan diperoleh sampel sebanyak 100 responden. Penelitian ini menggunakan metode kuantitatif dengan pendekatan deskriptif dan verifikatif. Teknik analisis yang digunakan adalah analisis jalur (path analysis) dan Sobel Test. Hasil penelitian menunjukkan bahwa Eco-label, Perceived Eco-friendly Brand, dan Green Purchase Intention berada dalam kategori baik. Secara parsial, Eco-label berpengaruh terhadap Perceived Eco-friendly Brand, Perceived Eco-friendly Brand berpengaruh terhadap Green Purchase Intention, dan Eco-label tidak berpengaruh secara langsung terhadap Green Purchase Intention. Sementara itu, Perceived Eco-friendly Brand terbukti memediasi secara penuh pengaruh Eco-label terhadap Green Purchase Intention.
Pengaruh Brand Image, Brand Trust Dan Kepuasan Pasien Terhadap Loyalitas (Studi Kasus Pada Pasien Rawat Jalan Poliklinik RSUD Dr. Rubini Mempawah, Kalimantan Barat) Annisa Rian Octa; Dadang Kusnadi; Dede Oktini
Indonesian Journal of Economics Management and Accounting Vol. 3 No. 9 (2026): IJEMA - September 2026
Publisher : PT. INOVASI TEKNOLOGI KOMPUTER

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Di tengah era globalisasi, industri rumah sakit kian bergeser menjadi sektor yang padat karya, padat modal, sekaligus padat teknologi. RSUD dr. Rubini merupakan rumah sakit umum daerah tipe C milik Pemerintah yang berlokasi di Kabupaten Mempawah, Kalimantan Barat. Guna mewujudkan kepuasan sekaligus loyalitas pasien, rumah sakit dituntut menghadirkan layanan bermutu, antara lain melalui penguatan Brand Image dan Brand Trust. Penelitian ini bertujuan mengukur seberapa besar pengaruh Brand Image, Brand Trust, dan Kepuasan Pasien terhadap Loyalitas, baik secara parsial maupun simultan. Responden penelitian adalah 100 pasien Poliklinik Rawat Jalan RSUD dr. Rubini. Pendekatan yang digunakan bersifat deskriptif verifikatif, dengan instrumen yang telah melalui uji validitas dan reliabilitas. Analisis data dilakukan secara statistik menggunakan persamaan regresi linier berganda berbantuan SPSS, setelah data terlebih dahulu dinyatakan lulus uji asumsi klasik sebelum masuk ke tahap pengujian hipotesis.
Co-Authors Ade Santika Adhi Dwinata Adwiyah, Rabiatul Agita Rifdah NabilahJaya Agung Wijoyo Alena Aenusiffa Salsabil Alfaritzi Rusli Alfurqaan Annamusul Akbar Allya Roosallyn Assyofa Allya Roosalyn Alya Fathia Ikhwani Amalia, Ima Amelia Khoerunnisa Andi Mulyawan Annisa Rian Octa Arasyd Agus Nurhadi Arief Fadhilah Arifah Sahla Zafira Arini Dwi Azhari Arlinda, Riza Arvi Iskandar Asri Destriani Asy Syifa Az Zahra Awal Desta Fariza Benhard Budianto, Wely Dadang Kusnadi Dani Ihsandin Daris Prawira Dedy Ansari Harahap Derizka Inva Jaswita Desvia Syahra Dewi Rahmi Dhiya Husna Dian Yuka Ananda Noor Dwi Rama Oktafian Elin Nurfitriani Esti Fitriana Esvandiari, Megia Fadhil Ukhrowi Nurhono Faisal Ariz Rizqullah Fajri, Farhan Nurul Farhan Ahmad Hanief Farhan Shofi Atha Faturrahman Panji Perman Firman Alamsyah Firman Budyanto Firsty Raissa Azzahra Taufiq Fitriyanti, Andina Adma Fujhita, Bella Ghani Nugraha Soemantri Gina Destiviani Gisyel Gabriena Putri Hardy Hutahaean Harits Nu'man Hendrati Dwi Mulyaningsih Ilham Mardani Ilham Sujana Ima Amaliah Isdiyanto Izni Nur Indrawati Maulani Kania Nurcholisah Khalid Fadhil Yahdiyan Lintang Brillianningtyas M. Malik Akbar R Maramis Mochamad Geraldy Marcellia Susan Maya Apriani Moch. Malik Akbar Rohandi Moch. Malik Akbar Rohandi Moch. Malik Akbar Rohandi Mochamad Malik A R Mochamad Malik Akbar R Mochamad Malik Akbar Rohadi Mochamad Malik Akbar Rohandi Mochamad Raffy Dwi Septiyana Mohamad Musa Abdullah Muhamad Wahid Ramadhani Muhammad Aufa Muhammad Risyda Asyafar Muhardi Muhardi Muhardi Muhardi Muhardi Muhardi Muhardi Muhardi Muhardi Mulyaningsih, Hendrati Dwi Munarsih, Munarsih Mutiara Qalbiyah Kamaliyah Nabila Ayu Khairunnisa Nadila Ruhiana Nadira Ramadhani Juhana Nikita Lutfhi Annisa Faratika Nina Maharani Nindya Saraswati Nindya Saraswati Nunung Nurhayati Nunung Nurhayati Nunung Nurhayati Nurdin Nurdin Nurdin Nurdin Nurdin Nurul Hasanah Panca Bagja Mohamad Permana, Rezi Muhamad Taufik R Dachlan Muchlis Rabiatul Adawiyah Rabiatul Adwiyah Rafli Adhi Pramana Rahmat Effendi Ratih Tresnati Ratih Tresnati Reza Rizqi Novitasari Rini Lestari Ririn Sri Kuntorini Rissa Arvianti Rodhiah Rodhiah Roosalyn, Allya Salma Athifah Azhar Salsa Agnia Salsa Agnia Sani Santika Septiana Ayu Estri Septiana Ayu Estri Mahani Septiana Ayu Estri Mahani Septiana Ayu Estri Mahani, S.E., M.M. Septiana Ayu Mahani Shinta Ajeng Pratiwi Sri Suwarsi Syafik Fauzi Indra Nurjaman Tantri Tasya Aspiranti Tiara Kusumawiyanti Tiara Ramadhan Nabiila Al-Faatihah Tiara Setiawati Titik Respati Ummi Yusuf Vivi Diah Permatasari Widiyanti, Maria Wulan Rivanda Early Yuda Prasetya Palupi Yudha Dwi Nughara Yudha Dwi Nugraha Yudha Permana Zaky Zardani Askarulloh