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DEFINING THE ROOT CAUSE OF JAKARTA MBA STUDENTS’ COMPLAINT USING 5-C TQM MODEL OF ACADEMIC EXCELLENCE Salam, Karta Negara; Salam, Sri Wijaya
Hasanuddin Economics and Business Review VOLUME 3 NUMBER 2, 2019
Publisher : Faculty of Economics and Business, Hasanuddin University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26487/hebr.v3i2.2009

Abstract

In the competitive world of education, there are many universities competing to improve the quality of education services, employee performance, and produce graduates with integrity and professional skills. One of them is SBM ITB Jakarta which is the location for the research. The purpose of this study was to determine the root causes of the quality of MBA ITB Jakarta services by using a qualitative approach and “5C TQM of academic excellence” model as a guideline to improve the quality of education services. While for the technique of collecting data and analyzing qualitative data using interviews with respondents, the respondents in the study were university staff, lecturers, SBM ITB Jakarta management, and students. The results of the study concluded that there absence of such clear role from every unit involved (in this case SBM ITB Jakarta staff, lecturers, and management) as the root cause of student complaints related to the service quality of SBM ITB Jakarta. Miscommunication and misperception cannot be avoided because every unit has different perceptions and expectations toward each other.
The Effect of Perceived Enjoyment on the Decision of Digital Payment Utilization in Millennial Generation Salam, Karta Negara; Taufik, Muhammad Imam
Hasanuddin Economics and Business Review VOLUME 4 NUMBER 2, 2020
Publisher : Faculty of Economics and Business, Hasanuddin University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26487/hebr.v4i2.2442

Abstract

Digital payment is a payment method using electronic media. Someone can make payment transactions with a short message service (SMS), internet banking, mobile banking, or electronic wallet. This study aimed to analyze the effect of perceived enjoyment on the decision to use digital payments on the millennial generation in Makassar city. Respondents in this study were citizens of Makassar who use digital payment. The analysis technique used was descriptive analysis and simple linear regression. The results showed that perceived enjoyment had a positive and significant effect on the Millennials’ decision to use digital payment. It implies that the higher perceived enjoyment felt by Millennials in Makassar City, the higher the chance of their decision to utilize digital payment in transactions.
Pengaruh Motif Rasional dan Motif Emosional Terhadap Keputusan Nasabah Memiliki Dua Rekening Tabungan Pada PT. BNI Syariah (Persero) Tbk. Kantor Cabang Utama Makassar Nurqalbi, Nurqalbi; Rini, Rini; Salam, Karta Negara; Sujatmiko, Sujatmiko; Fauziah, Fauziah
Khazanah Journal: Economics, Muamalah & Entrepreneurship Vol. 1 No. 3 (2024)
Publisher : LPPM STIE Tri Dharma Nusantara - Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53654/kh.v1i2.520

Abstract

Tujuan penelitian ini adalah untuk mengetahui dan menganalisis pengaruh motif rasional dan motif emosional terhadap keputusan nasabah untuk memiliki dua rekening tabungan. Metode yang digunakan adalah metode analisis regresi linier berganda untuk menggambarkan keadaan sebenarnya dari objek penelitian guna mengetahui pengaruh motif rasional dan motif emosional terhadap keputusan nasabah untuk memiliki dua rekening tabungan melalui penyampaian pernyataan dalam kuesioner kepada nasabah. Hasil penelitian ini menunjukkan bahwa motif rasional berpengaruh positif signifikan terhadap keputusan nasabah dalam memiliki dua rekening tabungan. Sementara itu, motif emosional berpengaruh positif dan tidak signifikan terhadap keputusan nasabah dalam memiliki dua rekening tabungan.
PELATIHAN PENINGKATAN PRODUKTIVITAS UMKM DI ERA REVOLUSI INDUSTRI 4.0 Rosnaini Daga, Rosnaini; Salam, Karta Negara; Muhammad, Natsir; Alwi, Aulia; Rosyadah, Khairina; B, Ceskakusumadewi; Wahyuningsih, Wahyuningsih
JUPADAI : Jurnal Pengabdian Kepada Masyarakat Vol. 2 No. 2 (2023): Volume 2 Nomor 2 2023
Publisher : Asosiasi Dosen Akutansi Indonesia, KEPRI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.64795/jupadai.v2i2.86

Abstract

The era of the industrial revolution 4.0 gave rise to opportunities and challenges for business actors, especially MSMEs, which have made a major contribution to the Indonesian economy. However, the readiness of MSMEs in responding to the dynamics and developments in the business environment is still lacking. The low mastery of technology for MSMEs makes MSMEs very limited in marketing their products. This community service activity was carried out at the Productivity Improvement Center (BPP Kendari) office and was attended by 75 MSME actors from Kendari City. To provide an understanding of the Industrial Revolution 4.0, the opportunities and challenges that arise, and how to respond to existing phenomena. This activity also aims as a medium for exchanging information and experiences for MSMEs in running their business. Business transformation is an important keyword in responding to the changes that occur. Apart from that, increasing knowledge and skills such as people management, collaboration and negotiation skills, creativity, critical thinking, and emotional intelligence are other solutions that must be owned in order to survive and compete in the existing business environment. In the industrial era 4.0, MSMEs must be able to adapt to technology, because only MSMEs that are able to adapt can survive. In addition, MSMEs must be able to improve their quality, must be more productive in order to survive
Interrelation of Zakat Literacy, Social Behavior and Perceived Value on Intention of paying Zakat Pratiwi Ar, Dhita; Salam, Karta Negara; B, Ceskakusumadewi; Rizal, Muhammad; Panus, Panus
International Conference on Islamic Economic (ICIE) Vol. 3 No. 1 (2024): April
Publisher : Sekolah Tinggi Agama Islam Darul Ulum Banyuanyar Pamekasan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58223/icie.v3i1.341

Abstract

: Through data from Puskas Baznas (2022), measurement results in the Sulawesi Region were found in general, the value of the Zakat Literacy Index in 2020 falls into the literacy level category moderate, namely 65.73 where the value of basic understanding gets a score of 71.30 (literacy level moderate) and the value of advanced understanding of zakat is included in the literacy level category the low is 55.40. It can be concluded that in the Sulawesi Region the level pRespondents' understanding of aspects of basic knowledge falls into the sufficient category baik, but the respondents' understanding of the aspects of zakat management in the institution official zakat is still relatively low. The purpose of this research is to find out whether Zakat literacy affects the intention to give zakat, how does social behavior influence the intention of paying zakar, then to find out the perceived value as a mediating variable affect the intention to tithe. This research is an associative quantitative, with non-technical probability sampling. The object of this research is muzakki with different backgrounds in Makassar which is easy to reach. Respondents were rounded up to 100 people collected through a questionnaire, with an ordinal scale, which is distributed to respondents to determine literacy, social behavior, perceived value and intention of muzakki. Data analysis method used in this study moderation uses SmartPLS by entering all data and tested convergent validity, discriminant validity, and significance test.
Islamic Financial Literacy to Support Islamic Banking Human Resources Suwandaru, Rachman; Adnan, Asri; Marsuki, Marsuki; Negara Salam, Karta; Nurdin, Maryam
Atestasi : Jurnal Ilmiah Akuntansi Vol. 6 No. 1 (2023): March
Publisher : Pusat Penerbitan dan Publikasi Ilmiah, FEB, Universitas Muslim Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57178/atestasi.v6i1.645

Abstract

This study aims to determine and analyze the knowledge, beliefs, and skills of Islamic banking human resources in Makassar city at the Well Literate, Sufficient Literate, Less Literate, and Not Literate levels. The research approach uses quantitative research with the data source used is primary data. The research population was Islamic bank employees in Makassar city with a sample of 71 employees. The method used is the structural equation method and measurement model. The analysis methods used are validity and reliability tests, data analysis, descriptive analysis with knowledge (X1), beliefs (X2), and skills (X3) variables. The analytical tool used in this research is Confirmatory Factor Analysis (CFA) used in analyzing indicators that have been grouped based on their latent variables (constructs) with the variables of knowledge (X1), beliefs (X2), and skills (X3) the data is processed using the Amos 20 program. The conclusion that the level of Islamic financial literacy of Islamic bank HR in Makassar city is obtained on the knowledge variable with an average value of 75% at a moderate level or at the Sufficient Literate level. The belief variable from the analysis results shows that the average value of 82% indicates that Islamic banking human resources have a high level of Islamic financial literacy or at the Well Literate level. The skill variable from the analysis results shows that the average value is 80%, this variable also shows a high level of Islamic financial literacy or at the Well Literate level.
Gen-Z Marketing Strategies: Understanding Consumer Preferences and Building Sustainable Relationships Salam, Karta Negara; Singkeruang, A. We Tenri Fatimah; Husni, M. Fahrul; Baharuddin, B.; A.R, Dhita Pratiwi
Golden Ratio of Mapping Idea and Literature Format Vol. 4 No. 1 (2024): July - January
Publisher : Manunggal Halim Jaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52970/grmilf.v4i1.351

Abstract

In the contemporary digital landscape, marketing strategies have become increasingly intricate due to the influence of Generation Z, a significant consumer group born between the mid-1990s and the early 2010s. This generation, labeled as "digital natives," presents unique challenges and opportunities for marketers, given their adeptness with technology and distinct shopping behaviors. To address these challenges, this research aims to conduct a thorough analysis of Generation Z's consumer preferences and effective marketing strategies for building sustainable relationships with them. Drawing from a multitude of qualitative studies spanning from 2010 to 2024, this study employs a systematic review approach to extract insights into Generation Z's preferences and behaviors. By synthesizing qualitative data and employing thematic analysis, the research uncovers recurring patterns, emerging trends, and socio-cultural influences shaping Generation Z's consumer behavior. Furthermore, the study explores the shift in preferences from physical products to experiences and the added value provided by brands. Key findings highlight Generation Z's inclination towards brands prioritizing social values, environmental concerns, and sustainability, as well as their reliance on social media influencers and preference for personalized experiences. The insights gleaned from this research are expected to provide valuable guidance for companies seeking to tailor their marketing strategies to effectively engage and resonate with Generation Z, thereby remaining competitive in the dynamic consumer market.
Implementasi Design Thinking dalam Pengembangan Aplikasi DIGITS di Telkom Schools: Studi Kasus Transformasi Digital Pendidikan Salam, Karta Negara; Hardy, Hardy; Maslim, Maslim; Marsela, Ibrahim; Megawaty, Megawaty
Advances in Management & Financial Reporting Vol. 3 No. 3 (2025): June - September
Publisher : Yayasan Pendidikan Bukhari Dwi Muslim

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.60079/amfr.v3i3.627

Abstract

Tujuan: Transformasi digital di sektor pendidikan Indonesia menjadi kebutuhan mendesak seiring meningkatnya penetrasi internet dan kebijakan digitalisasi nasional. Penelitian ini bertujuan untuk mengeksplorasi proses pengembangan dan implementasi aplikasi DIGITS (Digital Telkom School) sebagai solusi teknologi pendidikan berbasis pendekatan Design Thinking di lingkungan Telkom Schools. Metode Penelitian: Penelitian ini menggunakan pendekatan studi kasus dengan metode design thinking yang terdiri dari lima tahapan: empathize, define, ideate, prototype, dan implement. Data diperoleh melalui wawancara mendalam, observasi partisipatif, dan survei yang melibatkan guru, siswa, orang tua, dan staf administrasi di Telkom Schools. Hasil dan Pembahasan: Hasil penelitian menunjukkan bahwa DIGITS berhasil mengintegrasikan layanan pembelajaran, administrasi, dan komunikasi dalam satu platform digital. Fitur utama seperti pembayaran daring, akses informasi akademik real-time, komunikasi langsung, dan repositori sumber belajar terbukti efektif mengatasi fragmentasi sistem dan keterlambatan informasi. Tantangan seperti keterbatasan koneksi dan adaptasi pengguna dapat dimitigasi melalui pelatihan intensif dan pengembangan aplikasi versi ringan. Implikasi: Penelitian ini memberikan kontribusi teoritis terhadap pemanfaatan design thinking dalam pengembangan teknologi pendidikan dan implikasi praktis bagi institusi pendidikan dalam merancang solusi digital yang relevan, berkelanjutan, dan berorientasi pada kebutuhan pengguna.
Balancing Strategies for Sustainable Growth in International Business Djabir, Muh.; Baottong, Mozes Haryanto; Salam, Karta Negara
Vifada Management and Digital Business Vol. 2 No. 1 (2025): January - June
Publisher : Yayasan Vifada Cendikia Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70184/nd0wkh78

Abstract

The purpose of this research is to investigate the critical importance of adopting a holistic approach to sustainable growth in international business. Through a comprehensive review of existing literature, this study examines the integration of economic, environmental, and social dimensions into business decision-making processes, with a focus on corporate sustainability initiatives, technological innovation, and stakeholder engagement. The research design and methodology involve a systematic analysis of theoretical frameworks, empirical studies, and case examples to elucidate key concepts and identify emerging trends in the field. Findings suggest that adopting a triple-bottom-line approach, which incorporates economic, environmental, and social considerations, is crucial for achieving sustainable growth and resilience in today's interconnected global economy. Corporate sustainability initiatives play a vital role in aligning business strategies with principles of sustainable development, enabling businesses to enhance reputation, build trust with stakeholders, and drive innovation. The implications of this research underscore the need for businesses to embrace sustainability as a core principle and integrate sustainability considerations into core business operations. By leveraging technological innovation, fostering stakeholder engagement, and promoting responsible consumption, businesses can contribute to a more sustainable and prosperous future for all.
PEMBERDAYAAN MASYARAKAT MELALUI WORKSHOP IDE BISNIS DAN MANAJEMEN KEUANGAN SEDERHANA Daga, Rosnaini; Salam, Karta Negara; Mujahid, Mujahid; Verawaty, Verawaty; Pratiwi Ar, Dhita; Hamdat, Aminuddin; Rizal, Muhammad; Baharuddin, Ceskakusumadewi; Musdalifah, Musdalifah
Indonesian Journal of Engagement, Community Services, Empowerment and Development Vol. 5 No. 3 (2025): Indonesian Journal of Engagement, Community Services, Empowerment and Developme
Publisher : Yayasan Education and Social Center

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53067/ijecsed.v5i3.236

Abstract

This community service activity aims to increase the community's capacity and economic independence through training in identifying and formulating potential business ideas, along with a basic understanding of simple financial management. This activity is conducted as an interactive workshop involving participants from productive community groups in the target area. The implementation method includes socialization, training, mentoring, and evaluation of the activity's results. Through this activity, participants are guided to explore local potential for business opportunities and develop simple, realistic and sustainable business plans. In addition, participants receive training in business financial management, including recording income and expenses, budget planning, and the importance of separating personal and business finances. The results of the activity indicate an increase in participants' knowledge and skills in formulating business ideas and their ability to manage budgets more effectively. This activity is expected to foster an entrepreneurial spirit, increase community economic independence, and serve as the first step towards establishing micro-enterprises based on local potential.